JESSICA METZGER

| metz09003@vandals.uidaho.edu

Bachelor Of Arts in English, Literature Emphasis December 2020

University Of Idaho (UI) Moscow Idaho

Relevant Course Work

Technical Writing Introduction to Business Fundamentals of Speech Communication
Media and Society

PROFESSIONAL CAREER SKILLS

 Team leader
 Ability to work independently and within groups
 Ability to multitask while under pressure
 Excellent customer service skills and experience
 Excellent communication skills via email, phone and in person
 Detail oriented, able to prioritize projects and see all through to completion
 Ability to learn new software programs quickly and efficiently

PROFESSIONAL EXPERIENCE

USPS
Clerk Post Falls, ID January 2017- Present
 Perform any variety of sales and customer services at a retail window such as maintaining
sufficient inventory of and selling stamps, stamped paper, other retail products and services and
use a computerized system, accepting and delivering packages and accountable mail; issuing and
cashing foreign and domestic postal money orders; accepting and responding to customer claims
and inquiries, and providing information to the public regarding postal regulations.
 Provide sales and customer service support by greeting customers and explaining store layout;
determining special interests and referring to sales and promotional programs; offers assistance in
product selection; provides special assistance; and answer customer inquiries when needed.
 Provide product and service information to customers, including informing customers regarding
special offers; suggestive selling related merchandise; promoting products based on customer
needs. .
 Maintain appearance of store by setting up, arranging, and replenishing displays and merchandise
racks; ensures display and selling areas, work stations, and storage areas are presentable to
customers.
 Conducts product inventories by counting items on hand; attaches and removes security devices;
accounts for items on display; and verifies and records sales floor inventory and shrinkage.
 Brings inventory discrepancies and shrinkage reports to the attention of the appropriate
supervisory presence.
 In addition, assign and clear accountable items.

United State Army Post Falls, ID May 2003- April 2020

Unit Supply Specialist
 Received, inspected, inventoried, loaded, unloaded, segregated, stored, issued, delivered and
turned in organization and installation supplies and equipment
 Operated unit level computer software: ULLS S-4, Excel, Word, Power point and The Army Inter
Networks
 Prepared all unit/organizational supply documents. Maintained automated supply system for
accounting of organizational and installation supplies and equipment
 Inspected work for accuracy and compliance with established procedures
 Coordinated supply activities. Reviewed, annotated changes to material condition status report
 Posted transactions to organizational and installation property books to support transaction files
 Determined method of obtaining relief for responsibility for lost, damaged, or destroyed supplies
 Issued and receives small arms. Secured and controls weapons and ammunition in security areas
 Scheduled and performed preventive and organizational maintenance on weapons
 Led small details of ten to twenty soldiers to complete tasks such as pick up and drop off of laundry
¿ picking up mail∈Iraq

Boise State Arbiter Boise, ID January 2008-July 2009

Advertising Specialist
 Brought in revenue for the Boise State Arbiter by selling advertising space to local companies.
 Obtained new customers by going to business around the Boise area and speaking with the person in
charge of the advertising budget for the business.
 Maintained current client relationships by following up with them each month.

Skills And Training

Computer: Proficient in: Microsoft Word, Excel, Power Point, Screen Cast and Voice Recorder
CLS First Aid Training: United States Army Boise, Idaho June 2015

Additional Involvement

Boise State University Boise, ID April 2007

Army ROTC Volunteer
 Reorganized the supply room supplies and hand receipt records for one hundred personal in the
ROTC Unit