CHAPTER–1

I
NTRODUCTI
ON

1.
1Int
roduct
ion

1.
2Obj
ect
ivesoft
heSt
udy

1.
3St
atementoft
hepr
obl
em

1.
4Scopeoft
heSt
udy

1.
5Li
mit
ati
onsoft
heSt
udy

1.
6Resear
chMet
hodol
ogy

1
1.1I
NTRODUCTI
ON

Asor
gani
zat
ionsst
ri
vet
ocompet
eint
hegl
obal
economy
,di
ff
erent
iat
ionont
he
basi
soft
heski
l
ls,
knowl
edge,
andmot
ivat
ionoft
hei
rwor
kfor
cet
akeson
i
ncr
easi
ngi
mpor
tance.Accor
dingt
oar
ecenti
ndust
ryr
epor
tbyt
heAmer
ican
Soci
etyf
orTr
aini
ngandDev
elopment(
ASTD)
,U.
S.or
gani
zat
ionsal
onespend
mor
ethan$126bi
l
li
onannual
l
yonempl
oyeet
rai
ninganddev
elopment
(
Par
adi
se2007)
.“Tr
aini
ng”r
efer
stoasy
stemat
icappr
oacht
olear
ningand
dev
elopmentt
oimpr
ovei
ndi
vi
dual
,team,
andor
gani
zat
ional
eff
ect
iveness
(
Gol
dst
ein&For
d2002)
.Al
ter
nat
ivel
y,Dev
elopmentr
efer
stoact
ivi
ti
esl
eadi
ng
t
otheacqui
sit
ionofnewknowl
edgeorski
l
lsf
orpur
posesofper
sonal
growt
h.I
bel
i
evet
hatt
rai
ningi
nwor
kor
gani
zat
ionsi
sanar
eaofappl
i
edpsy
chol
ogi
cal
r
esear
cht
hati
spar
ti
cul
arl
ywel
lsui
tedf
ormaki
ngacl
earcont
ri
but
iont
othe
enhancementofhumanwel
l
-bei
ngandper
for
mancei
nor
gani
zat
ional
andwor
k
set
ti
ngsaswel
lasi
nsoci
etyi
ngener
al.

Tr
aini
ng:
thesy
stemat
icappr
oacht
oaf
fect
ingi
ndi
vi
dual
s’knowl
edge,
ski
l
ls,
andat
ti
tudesi
nor
dert
oimpr
ovei
ndi
vi
dual
,team,
andor
gani
zat
ional
ef
fect
iveness.

Dev
elopment
:sy
stemat
icef
for
tsaf
fect
ingi
ndi
vi
dual
s’knowl
edgeorski
l
lsf
or
pur
posesofper
sonal
growt
horf
utur
ejobsand/
orr
oles.

Tr
aini
ngi
stheacqui
si
ti
onoft
het
echnol
ogywhi
chper
mit
sempl
oyeest
o
per
for
mtost
andar
d.Thus,
trai
ningmaybedef
inedasanexper
ience,
a
di
sci
pli
ne,
orar
egi
ment
hatcausespeopl
etoacqui
renew,
predet
ermi
ned
behav
iour
s.Whenev
erempl
oyeesneednewbehav
iour
s,t
henweneedat
rai
ning
depar
tment
.

Whyhav
eaT&Ddepar
tment
?Becauset
oachi
evedesi
redr
esul
ts,
or
gani
zat
ionsneedt
oappoi
ntempl
oyeesr
esponsi
blef
or:

• Tr
aini
ngpeopl
etodot
hei
rpr
esentt
askspr
oper
ly.
• Educat
ingcer
tai
nempl
oyeessot
heycanassumegr
eat
er

2
 r
esponsi
bil
i
tiesi
nthef
utur
e.
• Dev
elopi
ngpeopl
eandent
ir
eor
gani
zat
ionsf
ort
hef
oreseeabl
eand
Unf
oreseeabl
efut
ure.
• Tr
aini
ngt
ofaci
l
itat
ebot
hindi
vi
dual
andor
gani
zat
ional
per
for
mance.

I
dent
if
icat
ionoft
rai
ningneedsi
simpor
tantf
rom bot
htheor
gani
zat
ional
poi
nt
ofv
iewaswel
lasf
rom ani
ndi
vi
dual
'
spoi
ntofv
iew.Fr
om anor
gani
zat
ion'
s
poi
ntofv
iew,
iti
simpor
tantbecauseanor
gani
zat
ionhasobj
ect
ivest
hati
t
want
stoachi
evef
ort
hebenef
itofal
lst
akehol
der
sormember
s,i
ncl
udi
ng
owner
s,empl
oyees,
cust
omer
s,suppl
i
ers,
andnei
ghbour
s.Theseobj
ect
ives
canbeachi
evedonl
ythr
oughhar
nessi
ngt
heabi
l
iti
esofi
tspeopl
e,r
eleasi
ng
pot
ent
ial
andmaxi
mizi
ngoppor
tuni
ti
esf
ordev
elopment
.Ther
efor
e,peopl
e
mustknowwhatt
heyneedt
olear
ninor
dert
oachi
eveor
gani
zat
ional
goal
s.
Si
mil
arl
y,i
fseenf
rom ani
ndi
vi
dual
'
spoi
ntofv
iew,
peopl
ehav
easpi
rat
ions,
t
heywantt
odev
elopandi
nor
dert
olear
nandusenewabi
l
iti
es,
andpeopl
e
needappr
opr
iat
eoppor
tuni
ti
es,
resour
ces,
andcondi
ti
ons.Ther
efor
e,t
omeet
peopl
e'
saspi
rat
ions,
theor
gani
zat
ionmustpr
ovi
deef
fect
iveandat
tr
act
ive
l
ear
ningr
esour
cesandcondi
ti
ons.Andi
tisal
soi
mpor
tantt
oseet
hatt
her
eisa
sui
tabl
emat
chbet
weenachi
evi
ngor
gani
zat
ional
goal
sandpr
ovi
dingat
tr
act
ive
l
ear
ningoppor
tuni
ti
es.AsweknowRet
ail
Sect
ori
sanemer
gingconcepti
n
I
ndi
awher
eFut
ureGr
ouphasmadei
tspl
acei
nthemar
ket
.Mostoft
hepeopl
e
(
empl
oyees)ar
eunawar
eofi
tswor
king,
sot
heyf
acepr
obl
emsi
ncar
ryi
ngout
t
hei
rwor
kinamostef
fect
iveway
.Tohel
pthem andal
sot
omeett
he
or
gani
zat
ional
goal
s,Fut
ureGr
ouphasf
ocusedi
ntoi
tsHRDandmadeTr
aini
ng
andDev
elopmentDepar
tmentnamed“
Fut
ureLear
ningandDev
elopment
Cent
re”
.Inmyr
epor
t,Iwi
l
lfur
therhi
ghl
i
ghtt
heef
fect
ivenessofTr
aini
ngand
Dev
elopmentandhowi
thel
pst
heempl
oyeest
oper
for
mthei
rjobef
fect
ivel
y.

1.
2OBJECTI
VEOFTHESTUDY

Thi
sresear
chgui
desmewi
thanoppor
tuni
tyt
oexpl
orei
nthef
iel
dofHuman
Resour
cesDev
elopment
.Thi
sresear
chpr
ovi
dest
hef
eedbackofpeopl
e
i
nvol
vedi
ntheTr
aini
ngandDev
elopmentPr
ogr
amsandi
tspr
ocess.Apar
tfr
om

3
t
hati
twoul
dpr
ovi
demeagr
eatdeal
ofexposur
etoi
nter
actwi
tht
he
empl
oyeesoft
hecompanyandi
dent
if
ythei
rneedsandwant
s.

I
thel
pst
opr
ovi
dei
nsi
ght
stosuppor
tfut
urer
esear
chr
egar
dingst
rat
egi
c
gui
dancef
oror
gani
zat
ionst
hatar
ebot
hpr
ovi
dingandusi
ngdi
ff
erentpr
ogr
ams
i
nTr
aini
ngandDev
elopmentf
ort
hewor
kfor
cei
namostef
fect
iveway
.Itwi
l
l
al
sohel
pmet
ost
udyt
heenhancementofknowl
edgeandski
l
lsofempl
oyeet
o
per
for
mthej
obbet
terandf
eedbackoni
tsef
fect
iveness.

1.
3STATEMENTOFTHEPROBLEM

“
ASt
udyonTr
aini
ngandDev
elopment
”

Tr
aini
ngandDev
elopmentpl
ayav
ital
rol
einanygi
venor
gani
sat
ioni
n
t
hemoder
nday
.Consi
der
ingi
t,myst
udyont
rai
ninganddev
elopmenti
nBI
G
BAZAAR,
Fut
ureGr
oupgi
vesmeascopet
oknowi
ndet
ail
aboutdi
ff
erent
met
hodsandt
echni
quesadopt
edbyFut
ureGr
oupt
otr
aint
hei
rempl
oyeesv
ery
ef
fect
ivel
yandef
fi
cient
ly.

Thepr
obl
em st
atementi
ncl
udedv
ari
ousf
act
orssuchasknowi
ngt
he
t
rai
ninganddev
elopmentf
aci
l
iti
est
otheempl
oyeesandal
sot
oknowwhat
bestef
for
thasbeenputi
nbyt
hef
ir
mtoi
mpr
ovei
tsot
hati
tcanbeut
il
ized
ef
fect
ivel
yandef
fi
cient
lybyt
heempl
oyeesi
ntheor
gani
zat
ion.

Fut
ureGr
oupshoul
dgi
vemor
econcent
rat
iononi
tsempl
oyeeswi
th
r
egar
dtot
rai
nthem.Someamountofconcent
rat
ionhasbeengi
vent
othe
t
rai
ningofempl
oyees,
howev
ert
heconsi
stencyneedst
obemai
ntai
nedi
n
or
dert
omakesur
eal
ltheempl
oyeesar
ewel
lknowl
edgeandar
einabet
ter
posi
ti
ont
ocar
ryont
hei
rwor
kwi
thmuchmor
eef
fect
ivenessi
ncaseofany
unexpect
edi
ssuesorobst
acl
es.

1.
4SCOPEOFTHESTUDY

Thedev
elopmentofanyor
gani
sat
iondependsont
heempl
oyees.For
or
gani
sat
ional
product
ivi
tyt
rai
ninganddev
elopmentassumesgr
eat

4
 si
gni
fi
cance.

 Thest
udyi
sconduct
edt
oknowt
hel
evel
ofknowl
edgeandski
l
lsgi
ven
t
otheempl
oyeesi
ntheor
gani
sat
ion.

 Thi
swi
l
lhel
pthemanagementt
oknowt
hesat
isf
act
ionl
evel
sof
empl
oyeesandt
heycant
akemeasur
est
oincr
easepr
oduct
ivi
ty.

 Thi
sst
udymayhel
pthemanagementst
udent
stopr
epar
ethei
rown
r
epor
t.

1.
5LI
MITATI
ONSOFTHESTUDY

Thepr
esentst
udyi
sli
mit
edt
omanyaspect
s.Pr
ovi
dingi
nfor
mat
ionabout
Tr
aini
ngandDev
elopmenti
stheout
comeofv
ari
ousv
ari
abl
es.I
tisnotpossi
ble
t
otakei
ntoconsi
der
ati
onofeachandev
erycr
it
eri
aint
hisst
udy
.

1.
Someoft
hei
nfor
mat
iongi
venbyt
her
espondent
smaybebi
as.

2.
Thesampl
etakenf
ort
hest
udywasonl
y20andf
rom onl
yonepr
oject
si
te/
Stor
esot
her
esul
tdr
awnmaynotbeaccur
atef
oral
lempl
oyees.

3.
Anot
herdi
ff
icul
tywasv
eryl
i
mit
edt
ime-
spanoft
hepr
oject
.

4.
Lackofexper
ienceofResear
cher
.

5.
Anal
ysi
sisdoneont
heassumpt
iont
hatr
espondenthav
egi
vencor
rect
i
nfor
mat
iont
hrought
heQuest
ionnai
res.

6.
Coul
dnotabl
etocol
l
ectt
hei
nfor
mat
ionf
rom al
ltheempl
oyeesof
or
gani
zat
ionbecauseofbusyschedul
eofempl
oyees.

1.
6RESEARCHMETHODOLOGY

Thi
srepor
tdeal
swi
thDescr
ipt
iver
esear
chdesi
gnbecause
i
tdescr
ibesdat
aandchar
act
eri
sti
csaboutt
hephenomenonbei
ngst
udi
ed.
Accor
dingt
othi
sst
udyi
nvest
igat
ionwasconduct
edf
orsomedef
ini
tepur
pose
wi
tht
hehel
pofast
ruct
ural
Quest
ionnai
redi
str
ibut
edt
o30Band1(
TM/
TL)

5
empl
oyeesusi
ngt
hewhol
ecensusf
rom t
hel
ocat
ionst
ogat
herPr
imar
y
i
nfor
mat
ionasmuchaspossi
ble.

DATASOURCES:

1Pr
imar
ydat
aisal
socol
l
ect
edf
rom Li
veTr
aini
ngPr
ogr
amsconduct
ed.

2Secondar
ydat
aiscol
l
ect
edt
hrought
hecompany
’spor
tal
,j
our
nal
,andannual
r
epor
tandr
esear
chpaper
s.

Dat
aAnal
ysi
sisdonet
hroughst
ati
sti
cal
tool
usi
ngCol
umngr
aphs,
Piechar
ts,
andT-
testf
orHy
pot
hesi
stest
ingasi
tisadescr
ipt
iver
esear
ch.

CHAPTER-
2

PROFI
LEOFTHEORGANI
SATI
ON

2.
1Backgr
oundoft
heOr
gani
zat
ion

2.
2Vi
sionandMi
ssi
on

2.
3St
ruct
ureoft
heOr
gani
zat
ion

6
2.
1Backgr
oundoft
heOr
gani
zat
ion

Mr
.Ki
shor
eBi
yani
CEO,
Fut
ureGr
oup,
Indi
a‘
sleadi
ngr
etai
l
ert
hatoper
ates
mul
ti
pler
etai
lfor
mat
sinbot
hthev
alueandl
i
fest
ylesegmentoft
heI
ndi
an
consumermar
ket
.Headquar
ter
edi
nMumbai
,thecompanyoper
atesov
er16.
33
mi
l
li
onsquar
efeet
.Ofr
etai
lspace,
hasov
er1000st
oresacr
oss85ci
ti
esand
60r
ural
locat
ionsacr
osst
hecount
ryandempl
oysov
er35000peopl
e.The
company
‘sl
eadi
ngf
ormati
ncl
udePant
aloons,
achai
noff
ashi
onout
let
s,Bi
g
Bazaar
,auni
quel
yIndi
anhy
per
mar
ketchai
n,FoodBazaar
,asuper
mar
ketchai
n,
bl
endst
hel
ook,
touchandf
eel
ofI
ndi
anbazaar
swi
thaspect
sofmoder
nret
ail
l
i
kechoi
ce,
conv
eni
enceandqual
i
ty.Cent
ral
isachai
nofseaml
essdest
inat
ion
mal
l
s.Someofi
tsot
herf
ormat
sincl
udeShoeFact
ory
,Br
andFact
ory
,Bl
ueSky
,
Fashi
onSt
ati
on,
Mobi
l
eBazaarandSt
arSi
tar
a(Beaut
ycl
i
nic)
.Thecompany
al
sooper
atesanonl
i
nepor
tal
,Fut
urebazaar
.com.Asubsi
diar
ycompany
,Home
Sol
uti
onsRet
ail
(Indi
a)Li
mit
ed,
oper
atesHomeTown,
alar
ge-
for
mathome
sol
uti
onsst
ore,
sel
l
inghomef
urni
tur
epr
oduct
sandE-
Zonef
ocusedon
cat
eri
ngt
otheconsumerel
ect
roni
cssegment
.Fut
ureGr
oupunder
standst
he
soul
ofI
ndi
anconsumer
s.AsoneofI
ndi
a‘
sret
ail
pioneer
swi
thmul
ti
pler
etai
l
f
ormat
s,weconnectadi
ver
seandpassi
onat
ecommuni
tyofI
ndi
anbuy
ers,
sel
l
ersandbusi
nesses.Thecol
l
ect
ivei
mpactonbusi
nessi
sst
agger
ing:

7
Ar
ound220mi
l
li
oncust
omer
swal
kint
oourst
oreseachy
earandchoose
pr
oduct
sandaser
vicesuppl
i
edbyov
er30,
000smal
l
,medi
um andl
arge
ent
repr
eneur
sandmanuf
act
urer
sfr
om acr
ossI
ndi
aandt
hisnumberi
ssett
o
gr
ow.

2.
2Gr
oupVi
sion:

Fut
ureGr
oupshal
ldel
i
verEv
ery
thi
ng,
Ever
ywher
e,Ev
eryt
imef
orEv
eryI
ndi
an
Consumeri
nthemostpr
ofi
tabl
emanner
.

Gr
oupMi
ssi
on:

o Weshar
ethev
isi
onandbel
i
eft
hatourcust
omer
sandst
akehol
der
sshal
l
beser
vedonl
ybycr
eat
ingandexecut
ingf
utur
escenar
iosi
nthe
consumpt
ionspacel
eadi
ngt
oeconomi
cdev
elopment
.

➢ Wewi
l
lbet
het
rendset
ter
sinev
olv
ingdel
i
ver
yfor
mat
s,cr
eat
ingr
etai
l
r
eal
ty,
maki
ngconsumpt
ionaf
for
dabl
eforal
lcust
omersegment
s–f
or
cl
assesandf
ormasses.
➢ Weshal
li
nfuseI
ndi
anbr
andswi
thconf
idenceandr
enewedambi
ti
on.
➢ Weshal
lbeef
fi
ci
ent
,cost
-consci
ousandcommi
tt
edt
oqual
i
tyi
n
what
everwedo.
➢ Weshal
lensur
ethatourposi
ti
veat
ti
tude,
sincer
it
y,humi
l
ityanduni
ted
det
ermi
nat
ionshal
lbet
hedr
ivi
ngf
orcet
omakeussuccessf
ul.

Gr
oupCor
eVal
ues:

➢ I
ndi
anness:
Conf
idencei
nour
sel
ves.
➢ Leader
shi
p:Tobeal
eader
,bot
hint
houghtandbusi
ness.
➢ Respect&Humi
l
ity
:Tor
espectev
eryi
ndi
vi
dual
andbehumbl
einour
conduct
.
➢ I
ntr
ospect
ion:
Leadi
ngt
opur
posef
ult
hinki
ng.

➢ Openness:
Tobeopenandr
ecept
ivet
onewi
deas,
knowl
edgeand
i
nfor
mat
ion.

8
 ➢ Val
uingandNur
tur
ingRel
ati
onshi
ps:
Tobui
l
dlongt
ermr
elat
ionshi
ps.
➢ Si
mpl
i
cit
y&Posi
ti
vi
ty:
Simpl
i
cit
yandposi
ti
vi
tyi
nourt
hought
,busi
ness
andact
ion.➢Adapt
abi
l
ity
:Tobef
lexi
bleandadapt
abl
e,t
omeet
chal
l
enges.➢Fl
ow:
Tor
espectandunder
standt
heuni
ver
sal
lawsof
nat
ure

KeyGr
oupCompani
es:

Ret
ail
:

• Fut
ureRet
ail
Limi
tedFi
nance:
• Fut
ureGener
alLi
feI
nsur
anceCompanyLi
mit
ed
• Fut
ureGener
al(
Indi
a)I
nsur
anceCompanyLi
mit
ed
• Fut
ureCapi
tal
Hol
dingsLi
mit
ed
• Fut
ureVent
ures(
Indi
a)Li
mit
ed

Ser
vices

• Fut
ureSuppl
yChai
nsLi
mit
ed
• Fut
ureHumanDev
elopmentLi
mit
edFut
ureMedi
a(I
ndi
a)Li
mit
ed
• Fut
ureCor
por
ateResour
cesLi
mit
ed

9
Fut
ureGr
oupCompani
es:

Cent
ral
Big
E
-Zone
Bazaar

HomeT
Aadhar
own

Futur
e
Group
Food Br
and
Bazaar Factor
y

KB's
Pl
anet
Fair
St
ore
pr
ice
Nav
aras

Fi
g2.
1

Busi
nesses:

Fut
ureGr
oup’
sbusi
nessesf
ocusondev
elopi
ngandoper
ati
ngmoder
nret
ail
,
br
andsanddi
str
ibut
ionnet
wor
ksf
ort
heconsumpt
ionsect
ori
nIndi
a.Bui
l
tov
er
mor
ethant
wodecades,
thegr
oup’
sfl
agshi
pcompani
esf
ocusont
hreedi
sti
nct
busi
nesseshy
per
mar
ket
sbusi
nessoper
atedbyFut
ureRet
ail
Limi
ted,
an
i
ntegr
atedl
i
fest
ylef
ashi
onbusi
nessoper
atedbyFut
ureLi
fest
yleFashi
on
Li
mit
edandanFMCGandf
ooddi
str
ibut
ionbusi
nessoper
atedbyt
heFut
ure
ConsumerEnt
erpr
iseLi
mit
ed.Whi
l
eret
ail
for
msourcor
ebusi
nessact
ivi
ty,
our
gr
oup’
ssubsi
diar
iesar
epr
esenti
nconsumer
,insur
ance,
branddev
elopment
,
r
eal
est
atedev
elopment
,ret
ail
medi
aandl
ogi
sti
cs.Wehav
eal
i
gnedour
busi
nessoppor
tuni
ti
eswi
tht
hebr
oadobj
ect
iveofbei
ngacat
aly
sti
nIndi
a’
s
consumpt
ion-
ledgr
owt
h.I
nli
newi
thl
eadi
ngr
etai
l
ersoft
hewor
ld,
Fut
ureGr
oup
aspi
rest
ocapt
ureasi
gni
fi
cantpor
ti
onofI
ndi
a’
sconsumpt
ionandcont
ri
but
e

10
t
oasi
gni
fi
cantpr
opor
ti
onofourGDP.Ast
heI
ndi
aneconomymat
ures,
iti
s
uponust
oleadI
ndi
a’
sconsumpt
ionst
ory
,achi
evi
ngi
ncl
usi
veandpr
ofi
tabl
e
gr
owt
hwi
thsust
ainabl
eval
uecr
eat
ion.

a)Ret
ail

a)I
nsur
ance

a)Ser
vices

Ret
ail
Chai
ns:

11
12
MI
LESTONE

Fi
g2.
2

Hi
stor
yofBi
gBazaar
:

Thef
ir
stBi
gBazaarst
ore,
wit
hanar
eaofabout24,
000squar
efeet
,openedon
VI
PRoad,
Kol
kat
ainAugust2001.Thi
swasf
oll
owedbyst
oresi
nHy
der
abad,
Bangal
ore,
Mumbai
andGur
gaon.Thei
nit
ial
cat
egor
iesonof
ferwer
eappar
el,
gener
almer
chandi
seandf
ood.Lat
er,
sev
eral
brandsf
rom cat
egor
iesl
i
ke

13
el
ect
roni
cs,
fur
nit
ure,
musi
c,communi
cat
ionsandbookswer
eaddedt
othe
bouquetofpr
oduct
s.Bi
gBazaari
mpl
ement
edSAPi
n2005t
oruni
tsst
oresi
n
t
hemostef
fi
ci
entmannert
hatt
echnol
ogycoul
dpr
ovi
de.Wi
thani
ncr
easi
ng
numberofcust
omer
’spat
roni
zi
ngi
tsst
ores,
itwast
imef
orBi
gBazaart
oreach
outt
othem.Topayt
ri
but
eandt
otel
lthem howmucht
heywer
eappr
eci
ated,
Bi
gBazaarl
aunchedaco-
brandedcr
edi
tcar
d.I
nassoci
ati
onwi
thI
CICIbank,
t
heBi
gBazaar
-I
CICIBankcr
edi
tcar
dmadei
tsf
ir
stappear
ancei
nMay
,2002.
Asanext
ensi
onofi
tscust
omerr
elat
ionshi
pini
ti
ati
vesi
tal
sol
aunchedShakt
i,a
cr
edi
tcar
dforhousewi
ves,
inFebr
uar
y2006.Thecar
dwasuni
que,
fori
t
r
equi
rednopr
oofofi
ncome.

2.
3Or
gani
zat
ional
Str
uct
ureofHRDepar
tmentofFut
ureGr
oup

ChiefPeopl
e
Of
ficer

Manager

DeputyManager Manager(
Wel
far
e)
(
Recrui
tment& Deput
yManager
Sel
ect
ion) (
HRD)

Assi
stantmanager

14
 Fi
g2.
3

Bi
gBazaari
sahy
per
mar
ketunderFut
ureGr
oup.I
tcat
erst
oev
eryneedofour
f
ami
l
y.Bi
gBazaarscor
esov
erot
herst
oresi
sit
sval
uef
ormoneypr
oposi
ti
on
f
orI
ndi
ancust
omer
s.
Wi
tht
heev
eri
ncr
easi
ngar
rayofpr
ivat
elabel
s,i
thasopeneddoor
sint
hewor
ld
off
ashi
on and gener
almer
chandi
se,i
ncl
udi
ng home f
urni
shi
ngs,ut
ensi
l
s,
cr
ocker
y,cut
ler
y,spor
tsgoodsandmuchmor
eatpr
icest
hatwi
l
lsur
pri
se
cust
omer
s.

Or
gani
zat
ional
Str
uct
ureofBi
gBazaar

St
oreManager

Assist
antSt
ore
Manager

Depar
tment HRMANAGER Admi
nist
rat
ion
Manager Sal
es
Manager
I
nfor
mat
ion
Assi
stant
Manager
Mar
ket
ing
Team Visual Mai
ntenance
Leader Mer
chandi
sing
Secur
it
y Cashi
er
Team
Member

Asst
.VM House
keepi
ng
CSD

15
 Fi
g2.
4

CHAPTER–3

CONCEPTUALFRAMEWORK

3.
1Int
roduct
ion
3.
2Obj
ect
iveofTr
aini
ng

3.
3Cl
assi
fi
cat
ionofTr
aini
ng

3.
4Howt
omakeTr
aini
ngEf
fect
ive

3.
5Di
ff
erencebet
weenT&D

3.
6Reasonf
orEmpl
oyeeTr
aini
ng

3.
7Topi
cscov
eredunderT&D

3.
8Benef
itofT&D

3.
9T&Dpr
ocessatFut
ureGr
oup

16
3.
1Int
roduct
ion
Or
gani
zat
ionsar
esy
stemsdesi
gnedt
oachi
eveagoal
orper
for
m apar
ti
cul
ar
f
unct
ionsuchasdel
i
ver
ingacompl
etedpr
oductt
oacust
omer
.Toi
l
lust
rat
eour
poi
nt,
wewi
l
luseacaf
eter
iaanal
ogyt
odescr
ibet
hesy
stemat
icnat
ureof
or
gani
zat
ional
processes.Al
thought
heor
gani
zat
ionasawhol
eisasy
stem,
it
i
sal
socompr
isedofbui
l
t-i
nsubsy
stemsandsub-
processes.Thesubsy
stems
andsub-
processesar
edesi
gnedt
oachi
evet
hesub-
goal
sthatar
enecessar
yto
pr
oducet
heov
eral
lout
put
.Fori
nst
ance,
thepr
ocessofdel
i
ver
ingt
her
ecei
ptt
o
t
hecust
omeri
sasub-
processoft
heov
eral
lgoal
oft
hecaf
eter
ia.

Tocont
inuewi
thouranal
ogy
,imagi
ney
our
sel
finl
i
neatacaf
eter
ia.Youcome
t
othecof
feeur
nandt
urnt
hespi
got
.Outcomessomecof
fee.Pr
esumabl
y,
whent
hel
i
qui
dwenti
ntot
hemachi
ne,
itwaswat
er—notcof
fee.
Whent
hecof
feegr
oundswer
eputi
ntot
hemachi
ne,
theywer
en’
tin
consumabl
e,dr
inkabl
efor
m.Thewat
erandt
hecof
feear
ethemat
eri
al“
input
s”
t
othesy
stem cal
l
edacof
feemachi
ne;
the“
out
put
”isdr
inkabl
ecof
fee.But
someonehadt
oaddt
hewat
erandt
hecof
feegr
ounds.Thi
sper
soni
sal
soan
i
nput
.Theor
gani
zat
ional
processesar
eanot
hercomponentoft
he
or
gani
zat
ional
syst
ems.Pr
ocessesr
epr
esentt
heser
iesofpl
annedst
eps
i
nvol
vedasanor
gani
zat
ionpr
ogr
essest
owar
dit
sfi
nal
out
put
.Thewor
k
per
for
medwi
thi
nthesy
stem andsubsy
stemst
ransf
ormst
hei
nput
sint
o
out
put
s.Theabi
l
ityt
orecogni
zet
hesy
stemsandsubsy
stemsofan
or
gani
zat
ioni
sani
mpor
tantel
ementi
nal
ltr
aini
nganddev
elopmentact
ivi
ti
es.
Tr
aini
nganddev
elopmentexi
stst
opr
omot
eindi
vi
dual
andor
gani
zat
ional
ex
cel
l
encebypr
ovi
dingoppor
tuni
ti
est
odev
elopwor
kpl
aceski
l
ls.Thedesi
gn
andi
mpl
ement
ati
onofef
fect
ingt
rai
ningi
nter
vent
ionscannotbeaccompl
i
shed
wi
thoutf
ir
sti
dent
if
yingt
hev
ari
ouspr
ocessesoper
ati
ngwi
thi
nthesy
stem.The

17
HumanResour
ceDev
elopment(
HRD)orTr
aini
ngand
Dev
elopmentDepar
tmentar
eaf
ami
l
iarsubgr
oupi
nmostor
gani
zat
ions
becauset
hepeopl
eofanyor
gani
zat
ionar
eli
ket
hewat
erputi
ntot
hecof
fee
machi
ne:
fort
hei
rout
putt
obeaccept
abl
e,t
heymustchangef
rom whatt
hey
wer
ewhent
heyr
epor
tedf
orwor
k.Att
hatt
ime,
theynei
therknewwhatapr
oper
out
putl
ookedl
i
kenorwer
etheyf
ami
l
iarwi
tht
het
echnol
ogybywhi
cht
o
achi
evei
t.Theymustbepr
epar
ed—t
rai
ned—t
odot
hei
rjobs.

I
tisal
ear
ningpr
ocesst
hati
nvol
vest
heacqui
sit
ionofknowl
edge,
shar
peni
ng
ofski
l
ls,
concept
s,r
ules,
orchangi
ngofat
ti
tudesandbehav
iour
stoenhance
t
heper
for
manceofempl
oyees.

Tr
aini
ngal
sohel
psaper
soncul
ti
vat
eappr
opr
iat
eanddesi
redbehav
iourand
at
ti
tudet
owar
dst
hewor
kandpeopl
e.

Tr
aini
ngi
sapr
ocesst
hroughwhi
chaper
sonenhancesanddev
elopshi
s
ef
fi
ciency
,capaci
tyandef
fect
ivenessatwor
kbyi
mpr
ovi
ngandupdat
inghi
s
knowl
edgeandunder
standi
ngt
her
elev
antski
l
lsr
elev
antt
ohi
sorherj
ob.
Unl
esst
rai
ningi
spr
ovi
ded,
thej
obsandl
i
vesofempl
oyeesi
nor
gani
zat
ionsar
e
atst
ake.Tr
aini
ngi
saboutknowi
ngwher
eyoust
and(
nomat
terhowgoodorbad
t
hecur
rentsi
tuat
ionl
ooks)atpr
esent
,andwher
eyouwi
l
lbeaf
tersomepoi
ntof
t
ime.Tr
aini
ngi
saboutt
heacqui
sit
ionofknowl
edge,
ski
l
ls,
andabi
l
iti
es(
KSA)
t
hroughpr
ofessi
onal
dev
elopment
.

3.
2Obj
ect
ivesofTr
aini
ng:

• Pr
epar
ingbot
htheol
d&newempl
oyeest
omeett
hepr
esentaswel
las
t
hechangi
ngr
equi
rement
soft
hej
ob&t
heor
gani
zat
ion.
• Pr
event
ingobsol
escence.
• Pr
epar
ingempl
oyeesf
ort
hehi
gher
-l
evel
tasks.
• Ensur
ingsmoot
h&ef
fi
cientwor
kingoft
hedepar
tment
.
• Ensur
ingeconomi
cal
out
putoft
her
equi
redqual
i
ty.
• I
mpar
ti
ngknowl
edge&ski
l
lsf
ornewent
rant
s.

18
 • I
nduct
ion
• Updat
ing
• Pr
epar
ingf
orf
utur
eassi
gnment
s•Compet
encydev
elopment
.

3.
3Cl
assi
fi
cat
ionofTr
aini
ng:

Ther
ear
eanumberoft
rai
ningmet
hodsav
ail
abl
e;Useofapar
ti
cul
armet
hod
dependsont
het
ypeoft
rai
nees’
viz.wor
ker
,super
visorandmanager
.Basi
cal
l
y,
t
hesemet
hodscanbecl
assi
fi
edi
ntof
oll
owi
ngcat
egor
ies:

1.
Induct
iont
rai
ning:
Her
e,t
rai
ningi
sgi
vent
onewl
yjoi
nedempl
oyees.Themai
nobj
ect
iveoft
his
t
rai
ningi
stogi
veani
deat
otheempl
oyeeaboutt
hepar
ti
cul
arwor
k.I
tis
concer
nedwi
thor
ient
inganewempl
oyeet
oanewenv
ironment
.

2.
On-
the-
jobt
rai
ning:

Her
e,t
hei
ndi
vi
dual
ispl
acedonar
egul
arj
obandt
aughtt
heski
l
lsnecessar
yto
per
for
mthatj
ob.Thet
rai
neel
ear
nsundert
hesuper
visi
onandgui
danceofa
qual
i
fiedwor
kerori
nst
ruct
or.I
tgi
vesf
ir
sthandknowl
edgeandexper
ience
undert
heact
ual
wor
kingcondi
ti
ons.

3.
Appr
ent
iceshi
ptr
aini
ng:

Appr
ent
iceshi
ptr
aini
ngi
snor
mal
l
ygi
vent
oar
ti
sans,
elect
ri
cians,
plumber
sand
al
i
ke.Thedur
ati
oni
smai
nly6mont
hst
o2y
ear
s;t
hisi
scar
ri
edoutundert
he
gui
danceandi
nti
mat
esuper
visi
onofmast
ercr
aft
sman,
exper
twor
kerand
super
visor
.Dur
ingt
rai
ningper
iodt
het
rai
neei
spai
dlesst
hant
hatofaqual
i
fied
wor
ker
.

4.
JobRot
ati
on:

19
Thi
sinv
olv
est
hemov
ementoft
het
rai
neef
rom onej
obt
oanot
her
.Thet
rai
nee
r
ecei
vesj
obknowl
edgeandgai
nsexper
iencef
rom hi
ssuper
visorort
rai
neri
n
eachoft
hedi
ff
erentj
obassi
gnment
s.Thi
smet
hodgi
vesanoppor
tuni
tyt
othe
t
rai
neet
ounder
standt
hepr
obl
emsofempl
oyeesonot
herj
obs.

5.Coachi
ng:

Thet
rai
neei
spl
acedunderapar
ti
cul
arsuper
visorwhof
unct
ionsasacoachi
n
t
rai
ningt
hei
ndi
vi
dual
s.Thesuper
visorpr
ovi
desf
eedbackt
othet
rai
neeonhi
s
per
for
manceandof
fer
shi
m somesuggest
ionsf
ori
mpr
ovement
s.Butt
he
t
rai
neemaynothav
ethef
reedom oroppor
tuni
tyt
oexpr
esshi
sowni
deas.

6.JobI
nst
ruct
ion:

Thi
smet
hodi
sal
soknownast
rai
ningt
hroughst
epbyst
ep.Thet
rai
ner
ex
plai
nst
othet
rai
neet
hewayofdoi
ngt
hej
obs,
jobknowl
edgeandski
l
lsand
al
l
owshi
mtodot
hej
ob.Thet
rai
nerappr
aisest
heper
for
manceoft
het
rai
nee,
pr
ovi
desf
eedbacki
nfor
mat
ionandcor
rect
sthet
rai
nee.

7.Commi
tt
eeAssi
gnment
s:

Agr
oupoft
rai
neesar
egi
venandaskedt
osol
veanact
ual
organi
zat
ional
pr
obl
em.Thet
rai
neessol
vet
hepr
obl
em j
oint
ly.I
tdev
elopst
eamwor
k.

8.Of
fthej
obt
rai
ning:

Thet
rai
neei
ssepar
atedf
rom t
hej
obsi
tuat
ionandhi
sat
tent
ioni
sfocused
uponl
ear
ningt
hemat
eri
alr
elat
edt
ohi
sfut
urej
obper
for
mance.Si
ncet
he
t
rai
neei
snotdi
str
act
edbyj
obr
equi
rement
s,hecanpl
acehi
sent
ir
e
concent
rat
iononl
ear
ningt
hej
obr
athert
hanspendi
nghi
sti
mei
nper
for
mingi
t.
Ther
eisanoppor
tuni
tyf
orf
reedom ofexpr
essi
onf
ort
het
rai
nees.

9.Vest
ibul
etr
aini
ng:

Act
ual
wor
kcondi
ti
onsar
esi
mul
atedi
nthecl
assr
oom.Mat
eri
al,
fil
esand
equi
pment
s,whi
char
eusedi
nact
ual
jobper
for
mance,
areal
sousedi
ntr
aini
ng.

20
Thi
sty
peoft
rai
ningi
scommonl
yusedf
ort
rai
ningper
sonal
forcl
eri
cal
and
semi
-ski
l
ledj
obs.Theor
ycanber
elat
edt
opr
act
icei
nthi
smet
hod.

10.Rol
e-pl
ayi
ng:

I
tisamet
hodofhumani
nter
act
ionst
hati
nvol
vesr
eal
i
sti
cbehav
iori
n
i
magi
nar
ysi
tuat
ions.Thi
smet
hodoft
rai
ningi
nvol
vescer
tai
nchar
act
ers.Thi
s
met
hodi
smost
lyusedf
ordev
elopi
ngi
nter
-per
sonal
int
eract
ionsandr
elat
ions.

11.Lect
ureMet
hod:

Thei
nst
ruct
oror
gani
zest
hemat
eri
alandgi
vesi
ttoagr
oupoft
rai
neesi
nthe
f
orm ofat
alk.Tobeef
fect
ive,
thel
ect
uremustmot
ivat
eandcr
eat
eint
erest
amongt
het
rai
nees.Thi
smet
hodi
sdi
rectandcanbeusedf
oral
argegr
oupof
t
rai
nees.Cost
sandt
imei
nvol
vedar
ereduced.

12.Conf
erenceordi
scussi
on:

Thi
smet
hodi
nvol
vesagr
oupofpeopl
ewhoposei
deas,
exami
neandshar
e
f
act
s,i
deasanddat
a,t
estassumpt
ionsanddr
awconcl
usi
ons,
whi
chcont
ri
but
e
t
othei
mpr
ovementofj
obper
for
mance.

13.Pr
ogr
ammedi
nst
ruct
ion:

Thesubj
ectmat
tert
obel
ear
nedi
spr
esent
edi
naser
iesofcar
eful
l
ypl
anned
sequent
ial
uni
ts.Theseuni
tsar
ear
rangedf
rom si
mpl
etomor
ecompl
exl
evel
s
ofi
nst
ruct
ion.Thet
rai
neegoest
hrought
heseuni
tsbyanswer
ingquest
ionsor
f
il
li
ngt
hebl
anks.

14.I
nter
nshi
pTr
aini
ng:

Her
e,t
heor
gani
zat
ionmakesar
rangement
swi
tht
echni
cal
inst
it
utest
ogeti
ts
empl
oyeesdul
ytr
ainedi
nthel
atestt
heor
eti
cal
knowl
edgeandot
her
dev
elopment
srel
ati
ngt
otr
ade,
thi
str
aini
ngi
spr
ovi
dedt
otheempl
oyeei
nsuch
awayast
obr
ingbal
ancebet
weent
heor
yandpr
act
ice.

21
15.Pr
ofessi
onal
ski
l
ltr
aini
ng:

Her
e,t
rai
ningi
sgi
vent
oPr
ofessi
onal
staf
fsuchasAccount
ant
s,Sur
vey
ors,
Audi
tor
s,andAr
chi
tect
set
c.Or
gani
zat
ionpr
ovi
dest
hist
rai
ningt
onewl
yjoi
ned
pr
ofessi
onal
stogai
nthe pr
ofessi
onal
qual
i
ficat
ionandi
tisal
sogi
vent
othe
ex
ist
ingpr
ofessi
onal
s.

3.
4HOW TOMAKETRAI
NINGEFFECTI
VE:

➢ Det
ermi
net
het
rai
ningneedst
hroughj
obdescr
ipt
ion,
per
for
mance
appr
aisal
,pot
ent
ial
appr
aisal
anddi
scussi
onwi
thempl
oyees.
➢ Pr
epar
eat
rai
ningcal
endari
ndi
scussi
onwi
tht
hemanager
sconcer
ned.
➢ Def
inet
het
rai
ningobj
ect
ivesspeci
fi
cal
l
y.
➢ Sel
ectt
heef
fi
cientf
acul
ty

3.
5DI
FFERENCEBETWEENTRAI
NINGANDDEVELOPMENT
TABLE3.
1

Tr
aini
ng Dev
elopment
1. Tr
aini
ngi
sof
tenr
efer
redt
oas 1. Dev
elopmentont
heot
herhandi
s
i
mpor
ti
ngspeci
fi
cski
l
ls. of
tenf
ocusedatov
eral
ldev
elopmentof
2. Thef
ocusi
soni
mpr
ovementi
n per
sonal
i
ty.
per
for
manceaf
tert
rai
ning.
3. Thei
mpactoft
rai
ningbe 2. 2.Theyf
ocusonaspect
sli
ke
exper
iencedandassessedbyt
he l
eader
shi
pski
l
ls,
managi
ngt
eams,
probl
em
or
gani
zat
ion. sol
vi
ng,
deci
si
onmaki
ng,
peopl
eski
l
ls,
time
4. Usual
l
y,admi
nist
rat
ive,
super
visor
y management
,et
c.
andt
echni
cal
wor
kfor
cemaybeexposed

22
t
otr
aini
ngpr
ogr
am.

3.
6REASONSFOREMPLOYEETRAI
NINGANDDEVELOPMENT

Tr
aini
nganddev
elopmentcanbei
nit
iat
edf
orav
ari
etyofr
easonsf
oran
empl
oyeeorgr
oupofempl
oyees,
e.g.
:

• Whenaper
for
manceappr
aisal
indi
cat
esper
for
mance,
impr
ovementi
s
needed
• To"
benchmar
k"t
hest
atusofi
mpr
ovementsof
ari
naper
for
mance
i
mpr
ovementef
for
t
• Aspar
tofanov
eral
lpr
ofessi
onal
dev
elopmentpr
ogr
am
• Aspar
tofsuccessi
onpl
anni
ngt
ohel
panempl
oyeebeel
i
gibl
efora
pl
annedchangei
nrol
eint
heor
gani
zat
ion
• To"
pil
ot"
,ort
est
,theoper
ati
onofanewper
for
mancemanagement
sy
stem
• Tot
rai
naboutaspeci
fi
ctopi
c.

3.
7TOPI
CSCOVEREDUNDEREMPLOYEETRAI
NING

1.Communi
cat
ions:
Thei
ncr
easi
ngdi
ver
sit
yoft
oday
'swor
kfor
cebr
ingsa
wi
dev
ari
etyofl
anguagesandcust
oms.

2.Comput
erski
l
ls:
Comput
erski
l
lsar
ebecomi
nganecessi
tyf
orconduct
ing
admi
nist
rat
iveandof
fi
cet
asks.

23
 3.Cust
omerser
vice:
Incr
easedcompet
it
ioni
ntoday
'sgl
obal
mar
ket
place
makesi
tcr
it
ical
thatempl
oyeesunder
standandmeett
heneedsof
cust
omer
s.

4.Di
ver
sit
y:Di
ver
sit
ytr
aini
ngusual
l
yincl
udesexpl
anat
ionabouthowpeopl
e
hav
edi
ff
erentper
spect
ivesandv
iews,
andi
ncl
udest
echni
quest
oval
ue
di
ver
sit
y

5.Et
hics:
Today
'ssoci
etyhasi
ncr
easi
ngexpect
ati
onsaboutcor
por
ate
soci
alr
esponsi
bil
i
ty.Al
so,
today
'sdi
ver
sewor
kfor
cebr
ingsawi
dev
ari
ety
ofv
aluesandmor
alst
othewor
kpl
ace.

6.Humanr
elat
ions:
Thei
ncr
easedst
ressesoft
oday
'swor
kpl
acecan
i
ncl
udemi
sunder
standi
ngsandconf
li
ct.Tr
aini
ngcanpeopl
etogetal
ong
i
nthewor
kpl
ace.

7.Qual
i
tyi
nit
iat
ives:
Ini
ti
ati
vessuchasTot
alQual
i
tyManagement
,Qual
i
ty
Ci
rcl
es,
benchmar
king,
etc.
,requi
rebasi
ctr
aini
ngaboutqual
i
tyconcept
s,
gui
del
i
nesandst
andar
dsf
orqual
i
ty,
etc.

8.Saf
ety
:Saf
etyt
rai
ningi
scr
it
ical
wher
ewor
kingwi
thheav
yequi
pment,
hazar
douschemi
cal
s,r
epet
it
iveact
ivi
ti
es,
etc.
,butcanal
sobeusef
ulwi
th
pr
act
ical
adv
icef
orav
oidi
ngassaul
ts,
etc.

9.Sexual
har
assment
:Sexual
har
assmentt
rai
ningusual
l
yincl
udescar
eful
descr
ipt
ionoft
heor
gani
zat
ion'
spol
i
ciesaboutsexual
har
assment
,
especi
all
yaboutwhatar
einappr
opr
iat
ebehav
iour
s.

3.
8GENERALBENEFI
TSFROM TRAI
NINGANDDEVELOPMENT

Ther
ear
enumer
oussour
cesofonl
i
nei
nfor
mat
ionaboutt
rai
ningand
dev
elopment
.Sev
eral
oft
hesesi
tes(
they
'r
eli
stedl
ateroni
nthi
sli
brar
y)
suggestr
easonsf
orsuper
visor
stoconductt
rai
ningamongempl
oyees.These
r
easonsi
ncl
ude:

24
 • I
ncr
easedj
obsat
isf
act
ionandmor
aleamongempl
oyees
• I
ncr
easedempl
oyeemot
ivat
ion
• I
ncr
easedef
fi
ci
enci
esi
npr
ocesses,
resul
ti
ngi
nfi
nanci
algai
n
• I
ncr
easedcapaci
tyt
oadoptnewt
echnol
ogi
esandmet
hods
• I
ncr
easedi
nnov
ati
oni
nst
rat
egi
esandpr
oduct
s
• Reducedempl
oyeet
urnov
er
• Enhancedcompanyi
mage,
e.g.
,conduct
inget
hicst
rai
ning(
notagood
r
easonf
oret
hicst
rai
ning!
)•Ri
skmanagement
,e.
g.,
trai
ningaboutsexual
har
assment
,di
ver
sit
y.

3.
9TRAI
NINGANDDEVELOPMENTPROCESSATFUTUREGROUP

Fut
ureGr
oupbel
i
evest
hatt
hedev
elopmentandgr
owt
hofi
tspeopl
eisdi
rect
ly
r
elat
edt
othedev
elopmentofi
tsbusi
nesses.At
rai
nedempl
oyeei
smor
e
conf
identandcont
entandt
her
efor
emor
epr
oduct
iveandper
for
msbet
terat
wor
k.

Ty
pesofTr
aini
ng

Zonal
Off
iceTr
aini
ng I
n-St
oreTr
aini
ng

Unnat
i
Prar
ambhEx Av
atar
(I
nduct
ion)

Non-
Avatar(
li
keLOB,
FBBSty
leGenie)

25
 Fi
g3.
1

AVATARPROGRAMS(
1-3day
s/pr
ogr
am)
:

Thesepr
ogr
amsar
epr
ovi
dedt
oal
lthebandofempl
oyeesaf
tert
hei
nduct
ion
(
Prar
ambhEx)pr
ogr
am.I
tconsi
stsofaser
iesofpr
ogr
amscar
ri
edoutdur
ing
t
hewor
kingper
iodofanempl
oyeesuchas:

Band1-Team Member(
TM)(
Lear
ningPl
an)
:

1.GYAANYATRA(
0-6mont
hs)
:
• Pr
oductknowl
edge
• Cashi
eri
ngf
orCashi
ers
• Sal
esandCust
omerSer
viceExcel
l
ence
• RangDeZi
ndagi
2.GYAANKOSH(
6-12mont
hs)
:
• Adv
ancedPr
oductKnowl
edge
• Cashi
eri
ngf
orNon-
Cashi
ers.
• Gur
ukul
(Sel
fDev
elopment
)3.
GYAANODAYA(
12-
18mont
hs)
:
• Cr
ossCat
egor
yknowl
edge.
• Cust
omerDel
i
ght
.
• I
nvent
oryManagement
.

Band1-
Team Leader(
TL)(
Lear
ningPl
an)
:

1.UTTAM (
0-6mont
hs)
:
• RangDeZi
ndagi
.
• Sal
esandCust
omerSer
viceExcel
l
ence
• Team Management
2.UTKRUSTHA(
6-12mont
hs)
:
• Gur
ukul
• Cust
omerResol
uti
on

26
 • I
nvent
oryandShr
inkageManagement
.
3.SHRESTHA(
12-
18mont
hs)
:
• Ret
ail
Excel
l
ence.
• Exper
iencei
not
herLOBTr
aini
ng.

Band2–Depar
tmentManager(
DM)
/Asst
.DM (
Lear
ningPl
an)
:

1.PRATI
STHAN(
0-6mont
hs)
:
• Per
sonal
Eff
ect
ivenessandVal
ues
• St
oreGur
u
• Sal
esandCust
omerSer
viceExcel
l
ence.
2.SASTRAVI
DYA(
6-12mont
hs)
:
• Oper
ati
onal
Eff
ect
iveness
• Busi
nessAnal
yti
cs

• Peopl
eManagement
.
3.UDAAN(
12-
18mont
hs)
:
• Under
standi
ngP&L.
• Cr
oss-
Funct
ional
Cat
egor
yor
ient
ati
on.
• Or
ient
ati
ont
oAudi
tandRev
iews.

Band3–Kar
taMast
ery(
Stor
eManager(
SM)
/Asst
.SM)

1.KARTAVYA(
0-6mont
hs)
:
• Busi
nessAcumen.
• Kar
taor
ient
ati
onandVal
ues.
• Cust
omerExper
ienceManagement
.
2.SASTRAVI
DYA(
6-12mont
hs)
:
• Anal
yti
cal
andSy
nthesi
zi
ngSki
l
ls
•
Per
for
manceDev
elopment
• Busi
nessPr
esent
ati
on.
3.SARVASTRA(
12-
18mont
hs)
:
• Env
ironmentManagement
.

27
 • Cr
ossf
unct
ional
i
ty.
• Ent
repr
eneur
shi
p.

UNNATIPROGRAMMES(
2-3hr
s/pr
ogr
am)
:

Thesepr
ogr
amsar
econduct
edi
nthest
oreofBi
gBazaar(
BB)whi
l
eper
for
ming
t
hecur
rentj
ob.Suchpr
ogr
amsi
ncl
ude:

• St
oreBasi
csandCust
omerSer
vice.
• Shr
inkageManagement
.
• Mai
ntai
nGr
oomi
ngSt
andar
ds.
• KRAUnder
standi
ngandGr
oomi
ngt
heConcer
nedAr
eas.
• Sof
twar
eAppl
i
cat
ionandPr
oduct
s(SAP)
.
• ESI
CUnder
standi
ng.

METHODOFTRAI
NINGDELI
VERY:

Ar
angeofdel
i
ver
ymet
hodsar
eof
fer
edbyt
heGr
oupt
opr
ovi
det
her
elev
ant
andmostef
fect
ivet
rai
ningsol
uti
oni
nthemostcost
-ef
fect
ivemanner
.These
ar
easf
oll
ows:

1.Cl
assr
oom Tr
aini
ngs&Semi
nar
s–Thepar
ti
cipant
s/empl
oyees
congr
egat
eatonepl
acewher
ethet
rai
ningi
simpar
tedt
othem byt
he
meansofl
ect
uresandact
ivi
ti
es.

2.Out
boundExper
ient
ial
Trai
nings–Out
boundExper
ient
ial
Trai
ningsar
e
usedt
oenhancet
heper
for
manceoft
heor
gani
zat
iont
oachi
evebusi
ness
goal
sthr
oughexper
ient
ial
lear
ning.Thesepr
ogr
amsusual
l
yrev
olv
e
ar
oundl
eader
shi
p,changemanagement
,pl
anni
ngandor
gani
zi
ngand
t
eam wor
ktonameaf
ew.

28
 3.UseofTechnol
ogy
‐Theuseoft
echnol
ogyf
ori
mpar
ti
ngknowl
edget
othe
empl
oyeesi
sencour
agedbyt
heGr
oup.Var
ioust
echnol
ogi
cal
tool
s,such
asWebEx,
Lear
ningVi
deosandMov
iesar
eut
il
izedt
opr
ovi
det
he
i
nfor
mat
ion&knowl
edgef
rom HomeOf
fi
cet
oZonal
Off
icesandt
o
v
ari
ousFut
ureGr
oupSt
oresandv
icev
ersa.

4.St
oreGur
u‐St
oreGur
usar
eresponsi
blet
odel
i
vert
rai
ningonPr
ocess
Excel
l
enceandPr
oductKnowl
edgei
ntheSt
oreandhel
pst
oreKar
ta’
sto
t
urnt
hest
orei
ntoacent
reofexcel
l
encef
orr
etai
lknowl
edgeandski
l
ls,
andbui
l
dingsel
fsuf
fi
ciencyatt
hest
orel
evel
.Notonl
yhast
hismodeof
l
ear
ningext
remel
ycostef
fect
ivebutal
soenhancesempl
oyee
engagementandmot
ivat
iont
oagr
eatext
entwi
thi
ntheenv
ironmentof
t
hest
ore.

5.OnJobTr
aini
ng–Someaspect
sofaj
obar
ebestunder
stoodwhi
l
e
act
ual
l
yper
for
mingi
t.Fut
uregr
ouppr
omot
est
hepr
act
iceofUnnat
i–On
t
heJobl
ear
ningsi
mul
taneousl
ywhi
l
ewor
kingt
ofaci
l
itat
eempl
oyeest
o
under
standandgai
ntheknowl
edgeski
l
lsandat
ti
tuder
equi
redt
o
per
for
mthegi
vent
askathandi
nthemostef
fect
ivemanner
.

6.Coachi
ng&Ment
ori
ng–TheGr
oupr
eal
i
zest
hei
mpor
tanceofachi
evi
ng
busi
nessgoal
sthr
oughcoachi
ngandment
ori
ngi
nit
iat
ives.The
or
gani
zat
ionencour
agesacul
tur
eofcoachi
ngandment
ori
ngf
or
per
sonal
growt
handpr
ofessi
onal
dev
elopment
.Coachi
ngandment
ori
ng
i
sapr
ocesst
hatenabl
esl
ear
ninganddev
elopmentt
oimpact
per
for
manceposi
ti
vel
y.Var
iousmet
hodsandst
ylesar
eusedi
nthemost
appr
opr
iat
emannert
obr
ingoutef
fect
ivepr
ofessi
onal
andper
sonal
dev
elopmentoft
heempl
oyeesi
nFut
ureGr
oup.

29
 7.Ti
meBoundLear
ningandGr
owt
hPl
an–Fut
ureGr
oup’
sempl
oyeesi
nthe
st
oresf
ormt
hebackboneofi
tsbusi
nessandt
hegr
oupr
eal
i
zest
he
i
mpor
tanceoft
rai
ninganddev
elopi
ngt
hem compl
etel
y.Av
atar‐ATi
me
boundl
ear
ningandgr
owt
hpl
anf
orev
eryr
olehol
deri
nthest
orei
srunby
t
heGr
oupi
nFut
ureLear
ningandDev
elopmentCent
re(
FLDC)
.Thi
s72
mont
hlear
ningpr
ogr
am i
stoenabl
eat
eam memberbecomeaSt
ore
Kar
ta.

Howt
heTr
aini
ngPr
ocessi
sbei
ngcar
ri
edoutatFut
ureGr
oup?

Topr
ovi
det
rai
ningt
otheempl
oyeesatFut
ureGr
oup,
asy
stemat
icpr
ocessi
s
car
ri
edoutbyt
heHumanResour
ceDepar
tment
.

30
St
oreManageri
dent
if
iest
heTr
aini
ngneedoft
he
empl
oyeesi
ntheFut
ureGr
oupst
ore.

St
oreManagernomi
nat
essuchempl
oyeesf
rom t
hei
r
st
ores.

Mont
hlyTr
aini
ngCal
endari
smadei
nthezonal
off
ice
accor
dingt
othenomi
nat
ionsf
rom v
ari
ousFut
ure
Gr
oupSt
ores.

Zonal
Off
iceandI
n-
Stor
eTr
aini
ngt
akespl
ace.

Att
het
imeofTr
aini
ngPr
ogr
am,
Att
endancei
s
r ded.
ecor

31
 Pr
eAssessmentTesti
shel
dbef
oret
hei
ncept
ionoft
he
Tr
aini
ngPr
ogr
am.

Af
tert
heTr
aini
ngPr
ogr
am,
PostAssessmentTesti
s
hel
dtocheckt
heunder
standi
ngl
evel
oft
heTr
ainees.

Feedbacki
stakenf
rom t
het
rai
neest
oev
aluat
ethe
ef
fect
ivenessoft
heTr
aini
ngandef
fi
ciencyoft
he
Tr
ainer
.

Tr
acki
ngofTr
aini
ngPr
ogr
am i
sdonej
ustaf
tert
he
Tr
aini nAv
ngi atarandUnnat
iTr
ackerSheet
.Tr
acki
ng
Updat
ingi
sdoneev
erymont
h.

Fi
g3.
2

32
Tr
aini
ngandDev
elopmentNeedI
dent
if
icat
iondur
ingPer
for
mance
Appr
aisal

Fi
g3.
3

•Obser
vat
ionandFeedbackpr
ovi
dedbyt
heAppr
aiser
onPer
for
manceandPot
ent
ial
oft
heAppr
aise.
1
•I
dent
if
yingt
heLacki
nsuchPer
for
manceandPot
ent
ial
oft
heAppr
aise.
2
•Tr
aini
ngandDev
elopmentneedsar
eassessedbyt
he
Appr
aiser
.
3

33
 CHAPTER–4

METHODOLOGY

4.
1Int
roduct
ion

4.
2Obj
ect
iveoft
heSt
udy

4.
3Resear
chDesi
gn

4.
4Sampl
i
ngDesi
gn

4.
5Met
hodofDat
aCol
l
ect
ion

4.
6Quest
ionnai
reDesi
gn

4.
7Resear
chHy
pot
hesi
s

4.
8Pr
ocedur
eofAnal
ysi
s

4.
1INTRODUCTI
ON

Resear
chi
sasy
stemat
icmet
hodoff
indi
ngsol
uti
onst
opr
obl
ems.I
tis
essent
ial
l
yani
nvest
igat
ion,
arecor
dingandananal
ysi
sofev
idencef
ort
he
pur
poseofgai
ningknowl
edge.Accor
dingt
oCl
i
ffor
dwoody
,“r
esear
ch

34
compr
isesofdef
ini
ngandr
edef
ini
ngpr
obl
em,
for
mul
ati
nghy
pot
hesi
sor
suggest
edsol
uti
ons,
col
l
ect
ing,
organi
zi
ngandev
aluat
ingdat
a,r
eachi
ng
concl
usi
ons,
test
ingconcl
usi
onst
odet
ermi
newhet
hert
heyf
itt
hef
ormul
ated
hy
pot
hesi
s”.

4.
2OBJECTI
VEOFTHESTUDY

➢ Tost
udyt
heTr
aini
ngandDev
elopmentPr
ogr
amsi
nFut
ureRet
ail
Li
mit
ed(
FRL)atOdi
shaRegi
on.
➢ ToExami
net
heEf
fect
ivenessofTr
aini
ngandDev
elopmenti
nthe
j
obper
for
manceoft
heWor
kfor
ce.
➢ Toev
aluat
ethebenef
itofTr
aini
ngandDev
elopmentonBand1
empl
oyeeatFRL.

4.
3RESEARCHDESI
GN:

Accor
dingt
othi
sst
udyi
nvest
igat
ionwasconduct
edf
orsomedef
ini
tepur
pose
wi
tht
hehel
pofast
ruct
ural
Quest
ionnai
ret
ogat
herpr
imar
yinf
ormat
ionas
muchaspossi
ble.

Myst
udydeal
swi
thDescr
ipt
iveResear
chDesi
gn.Descr
ipt
iver
esear
ch,
also
knownasst
ati
sti
cal
resear
ch,
descr
ibesdat
aandchar
act
eri
sti
csaboutt
he
popul
ati
onorphenomenonbei
ngst
udi
ed.Descr
ipt
iver
esear
chanswer
sthe
quest
ionswho,
what
,wher
e,whenandhow.

4.
4SAMPLI
NGDESI
GN:

Sampl
i
ngFr
ame:
Ther
espondent
sar
etheBand1(
TM/
TL)empl
oyeesf
rom

35
For
um Mar
t,BI
GBAZAR.

Sampl
i
ngMet
hod:
Asampl
edesi
gni
saf
ini
tepl
anf
orobt
aini
ngasampl
efr
om
agi
venpopul
ati
on.Thewhol
ecensusi
stakenasasampl
efort
hisst
udyas
t
hosewer
etheonl
yrespondent
sav
ail
abl
einmysampl
i
ngf
rame.

Sampl
eSi
ze:
Numberoft
hesampl
i
nguni
tssel
ect
edf
rom t
hepopul
ati
oni
s
cal
l
edt
hesi
zeoft
hesampl
e.
Sampl
eof20r
espondent
swer
eobt
ainedf
rom t
hepopul
ati
onof30.

Sampl
i
ngPr
ocedur
e:Thepr
ocedur
eadopt
edi
nthepr
esentst
udyi
spr
obabi
l
ity
sampl
i
ng.Undert
hissampl
i
ngdesi
gn,
ever
yit
em oft
hef
ramehasanequal
chanceofi
ncl
usi
oni
nthesampl
e.

DATACOLLECTI
ONPROCESS

4.
5METHODSOFDATACOLLECTI
ON:

Thedat
awascol
l
ect
edt
hroughPr
imar
yandsecondar
ysour
ces.

Pr
imar
ySour
ces:

Pr
imar
ydat
aar
eint
hef
orm of“
rawmat
eri
al”t
owhi
chst
ati
sti
cal
met
hodsar
e
appl
i
edf
ort
hepur
poseofanal
ysi
sandi
nter
pret
ati
ons.Thepr
imar
ysour
cesar
e
I
nter
viewwi
tht
heempl
oyeesanddat
acol
l
ect
edt
hroughQuest
ionnai
re.
Anot
herPr
imar
ysour
ceofdat
acol
l
ect
ioni
stheLi
veTr
aini
ngPr
ogr
ams
at
tendeddur
ingt
heSI
PPer
iod.

Secondar
ySour
ces:

Secondar
ydat
aar
eint
hef
orm off
ini
shedpr
oduct
sas
t
heyhav
eal
readybeent
reat
edst
ati
sti
cal
l
yinsomef
orm orot
her
.

Thesecondar
ydat
amai
nlyconsi
stsofdat
aand
i
nfor
mat
ioncol
l
ect
edf
rom r
ecor
ds,
companywebsi
tesandal
sodi
scussi
on
wi
tht
hemanagementoft
heor
gani
zat
ion.Secondar
ydat
awasal
socol
l
ect
ed

36
f
rom company
’swebsi
te,
company
’spor
tal
,j
our
nal
s,magazi
nesandbooks.

4.
6QUESTI
ONNAI
REDESI
GN:

Awel
ldef
inedquest
ionnai
ret
hati
susedef
fect
ivel
ycangat
heri
nfor
mat
ionon
bot
hov
eral
lper
for
manceoft
het
estsy
stem aswel
lasi
nfor
mat
iononspeci
fi
c
component
soft
hesy
stem.I
tconsi
stsofbot
hopen-
endedandcl
osed-
ended
quest
ions.Thequest
ionswer
ear
rangedi
npr
operor
der
,inaccor
dancewi
tht
he
r
elev
ance.

Nat
ureofQuest
ionsAsked:

Thequest
ionnai
reconsi
stsofCl
oseEnded(
5poi
ntLi
ker
tScal
eRat
ingmet
hod)
andf
ewOpenEndedQuest
ions.Thesampl
esel
ect
edf
ort
hedi
str
ibut
ionof
quest
ionnai
rewas22.Outof20sampl
es,
empl
oyeesr
espondedt
othe
quest
ionnai
reef
fect
ivel
y.

Thequest
ionnai
rei
scompr
isedof19quest
ions(
Par
t1-
Avat
arTr
aini
ng,
Par
t2-
Unnat
iTr
aini
ng)whi
chcov
eredal
ltheaspect
sofmeasur
ing“
theef
fect
iveness
oft
rai
ninganddev
elopment
”.

Pr
esent
ati
onofDat
a:

Thedat
aar
epr
esent
edt
hroughPi
e-char
ts,
Col
umngr
aphsandt
abl
es.

4.
7RESEARCHHYPOTHESI
S

Ahy
pot
hesi
sisapr
eli
minar
yort
ent
ati
veexpl
anat
ionorpost
ulat
ebyt
he
r
esear
cherofwhatt
her
esear
cherconsi
der
stheout
comeofani
nvest
igat
ion
wi
l
lbe.I
tisani
nfor
med/
educat
edguess.I
tindi
cat
est
heexpect
ati
onsoft
he
r
esear
cherr
egar
dingcer
tai
nvar
iabl
es.I
tist
hemostspeci
fi
cwayi
nwhi
chan
answert
oapr
obl
em canbest
ated.Resear
chhy
pot
hesesar
ethespeci
fi
c

37
t
est
abl
epr
edi
cti
onsmadeaboutt
hei
ndependentanddependentv
ari
abl
esi
n
t
hest
udy
.Hy
pot
hesesar
ecouchedi
nter
msoft
hepar
ti
cul
ari
ndependentand
dependentv
ari
abl
est
hatar
egoi
ngt
obeusedi
nthest
udy
.Ther
esear
ch
hy
pot
hesi
soft
hisst
udyi
sasf
oll
ows:

H0:
Ther
eisnosi
gni
fi
cantr
elat
ionshi
pbet
weent
heef
fect
ivenessofTr
aini
ng
andDev
elopmentandt
heJobPer
for
manceoft
heWor
kfor
ce.

H1:
Ther
eisasi
gni
fi
cantr
elat
ionshi
pbet
weent
heef
fect
ivenessofTr
aini
ngand
Dev
elopmentandt
heJobPer
for
manceoft
heWor
kfor
ce.

DATAANALYSI
SPROCESS

Dat
aanal
ysi
sisdonet
hroughSt
ati
sti
cal
Tool
s:

➢ Pi
eChar
tsandCol
umnGr
aphs.
➢ F-
TestTwo-
Sampl
eforVar
iances.
➢ T-
Test
:Two-
Sampl
eAssumi
ngUnequal
Var
iancesi
susedf
orhy
pot
hesi
s
t
est
ingandt
odr
awi
nfer
ences.

4.
8Pr
ocedur
eforAnal
ysi
s:

➢ Admi
nist
eri
ngquest
ionnai
ret
oal
ltheempl
oyeesofBand1.
➢ Anal
yzi
ngt
heOpen-
endedquest
ion’
sresponsesofempl
oyeesusi
ngPi
e
char
tandGr
aphsandev
aluat
ingt
heposi
ti
vi
tyofr
esponses.
➢ Anal
yzi
ngt
heCl
osed-
endedquest
ionst
hroughF-
testandonet
ail
edt
-
t
estt
otestt
hehy
pot
hesi
sanddr
awi
nfer
ences.

38
 CHAPTER–5

DATAANALYSI
S

5.
1Int
roduct
ion

5.
2Anal
ysi
sandI
nter
pret
ati
on

39
5.
1Int
roduct
ion

Dat
aanal
ysi
sist
hecent
ral
stepi
nresear
ch.What
evert
hedat
aar
e,i
tist
hei
r
anal
ysi
sthat
,inadeci
si
veway
,for
mst
heout
comesoft
her
esear
ch.Somet
imes,
dat
acol
l
ect
ioni
sli
mit
edt
orecor
dinganddocument
ingnat
ural
l
yoccur
ri
ng
phenomena,
forexampl
ebyr
ecor
dingi
nter
act
ions.Thepur
poseofanal
ysi
ng
dat
aist
oobt
ainusabl
eandusef
uli
nfor
mat
ion.

5.
2ANALYSI
SANDI
NTERPRETATI
ON

Descr
ipt
iveSt
ati
sti
cs

Anal
ysi
sbasedonquest
ionsasked:

TABLE5.
1:Doesy
ourOr
gani
zat
ioni
dent
if
ytheTr
aini
ngneedsoft
he
empl
oyees?

NO.OF
SNO. PARTI
CULARS PERCENTAGE
RESPONDENT

1 St
rongl
yAgr
ee 15 75

2 Agr
ee 05 25

3 Neut
ral 0 0

4 Di
sagr
ee 0 0

St
rongl
y
5 0 0
Di
sagr
ee

40
 16

14

12

10

0
St
rongl
yAgr
ee Agr
ee Neut
ral Di
sagr
ee St
ronl
yDi
sagr
ee

GRAPH5.
1

I
nfer
ences:
All
theempl
oyeesar
eawar
ethatt
hei
ror
gani
zat
ioni
dent
if
iest
hei
r
Tr
aini
ngneeds.Thi
smeanst
hatal
mostal
loft
hem ar
eawar
eoft
heTr
aini
ng
andDev
elopmentPr
ogr
amsbei
nghel
dfort
hem.

TABLE5.
2:Whatar
etheAv
atarPr
ogr
amsy
ouhav
eat
tendedt
il
ldat
e?

No.ofRespondent
s
SNo. Av
atarPr
ogr
ams
at
tendedEachPr
ogr
ams
1 Cust
omerSer
vice 20
2 Pr
arambhEx 19
3 Gur
ukul 17
4 Pr
oductKnowl
edge 15
I
nvent
oryandShr
inkage
5 9
Mgmt
6 Team Mgmt 8
7 SOP 5

41
 8 Ret
ail
Excel
l
ence 5
9 Cashi
eri
ngf
orCashi
er 3
10 St
arpr
ogr
am* 3
11 Passi
onf
orFashi
on* 3
12 Sal
esandCust
omerSer
vice 2
13 Cashi
eri
ngf
orNon-
Cashi
er 2
14 Sel
l
ingSki
l
l* 2
15 Cust
omerResol
uti
on 2
16 Gur
ukul
-womenspeci
al 1
17 Communi
cat
ionski
l
ls* 1
18 Vi
kas(
CD) 4
19 Vr
idhi
(CD 2

*
Non-
Avat
arTr
aini
ngPr
ogr
ams.

CD-Car
eerDev
elopment
:Dev
elopment
alPr
ogr
ams.

42
I
nfer
ences:
TheRespondent
shav
eat
tended19Av
atarTr
aini
ngpr
ogr
amst
il
ldat
e.
 Theanal
ysi
sshowst
hatal
most19r
espondent
si.
e.,
95%of
r
espondent
shav
eat
tendedPr
arambhExTr
aini
ng.
 Al
lthe20r
espondent
si.
e.,
100%ofempl
oyeeshav
eat
tended
Cust
omerSer
viceTr
aini
ng.
 Rest5-
6%ofr
espondent
shav
eat
tendedf
ewoft
hemaj
orAv
atar
Tr
aini
ngPr
ogr
amsl
i
keTeam Management
,Gur
ukul
,I
nvent
oryand
Shr
inkageMgmt
,Pr
oductKnowl
edge,
Cashi
eri
ngf
orCashi
er,
Ret
ail
Excel
l
ence,
etc.
 Ver
yfewr
espondent
shav
edoneVi
kas,
Vri
dhi
–Car
eerPr
ogr
essi
on
t
rai
ningf
ort
hePr
omot
ional
Trai
ningf
rom TM t
oTL.

43
TABLE5.
3:Ar
eyousat
isf
iedwi
tht
heabov
ement
ionedAv
atarPr
ogr
ams?

NO.OF
SNO. PARTI
CULARS PERCENTAGE
RESPONDENT

1 St
rongl
yAgr
ee 16 80

2 Agr
ee 4 40

3 Neut
ral 0 0

4 Di
sagr
ee 0 0

St
rongl
y
5 0 0
Di
sagr
ee

I
nfer
ences:Al
lthe20r
espondent
sar
esat
isf
iedwi
tht
heabov
ement
ioned
Av
atarPr
ogr
ams.Theyar
ehi
ghl
ysat
isf
iedwi
tht
hesePr
ogr
amsandar
eready
t
odoanyf
urt
hersuchTr
aini
ngagai
n.

44
TABLE5.
4:Ar
eyoubenef
it
tedwi
tht
heTr
aini
ngPr
ogr
am?Whatar
ethe
benef
it
sdi
dyour
ecei
ve?

Benef
itRecei
ved Ty
pesofBenef
it
s No.ofr
espondent
SNo.
(
Yes/
No) Recei
ved Benef
it
ted/
Benef
it
1 Yes(
20
Respondent
s)100%
Abl
etoi
mpl
ementt
he 18
1.
1
Lear
ningPr
ocedur
e
1.
2 Cust
omerSat
isf
act
ion 13
Gai
nPr
oductKnowl
edge, 10
1.
3
USPofPr
oduct
1.
4 Fashi
onandDesi
gnSense 5
At
tendi
ngcust
omeri
nan 14
1.
5
ef
fect
iveway
1.
6 Leader
shi
pski
l
ls 2
Fr
iendl
ynat
uret
owar
ds 15
1.
7
cust
omer
s
Sel
fDev
elopment
:-Sel
f 8
Bel
i
ef,
ProperBody
Language,
Ext
rov
ert
1.
8 behav
iour
,Sel
f
Conf
idence,
Per
sonal
i
ty
Dev
elopment
,Di
sci
pli
ne,
Val
ues.
Sy
stem knowl
edge, 6
1.
9
Depar
tment
alknowl
edge
1.
10 Oper
ati
onal
Process 7

45
 1.
11 Sy
stemat
icwor
king 5
1.
12 Shr
inkagecont
rol 10
1.
13 busi
nessknowl
edge 2
Gr
owt
hor
ient
ed,
Sal
es 15
1.
14
knowl
edge
Deal
i
ngwi
thcust
omer
s, 17
1.
15 under
stoodcust
omer
psy
chol
ogy
1.
16 Team Management 4
1.
17 Fr
eighti
n-outKnowl
edge 4

I
nfer
ences:
All
the20Respondent
sar
ebenef
it
tedf
rom t
heAv
atarTr
aini
ng
Pr
ogr
am.Thebenef
it
stheyr
ecei
vedar
eli
stedi
ntheabov
etabl
e.

 Af
teranal
yzi
ngt
heQuest
ionnai
reof20r
espondent
s,Ii
nfer
redt
hat
al
most65%ofr
espondent
slear
nedhowt
odeal
wit
hcust
omer
sand
sat
isf
ythei
rneeds.
 50%ofr
espondent
srecei
vedpr
oductknowl
edgewhi
chr
eal
l
yhel
ped
t
hem i
nthei
rjob.
 TheTeam Leader
s(TL)benef
it
tedf
rom Tr
aini
ngi
nmanagi
ngt
hei
r
Team Member
sef
fect
ivel
y.

 Ther
espondent
swhohav
eat
tendedGur
ukul
trai
ninghav
elear
ned
Sel
fdev
elopmentandhowt
odev
elopt
hei
rownPer
sonal
i
ty.They
hav
ebecomeGr
owt
hor
ient
ed;
Conf
identandt
heyhav
eaSel
f–
Bel
i
efi
nthem.

Tabl
e5.
5:Di
dyouf
indanyoft
heAv
atarPr
ogr
amsnotnecessar
y/usef
ult
o
y
ou?Why
?

46
 NO.OF NO.OF
SNo. PARTI
CULARS
RESPONDENT RESPONDENT
1. Yes 0 0
2. No 20 100

0%

No
Yes

100
%

GRAPH5.
4

I
nfer
ence:
All
the20r
espondent
sfoundal
ltheAv
atarTr
aini
ngPr
ogr
amsv
ery
usef
ulandnecessar
yfort
hei
rjobper
for
manceandSki
l
lDev
elopment
.

Tabl
e5.
6:Di
dtheAv
atarTr
aini
ngPr
ogr
am hel
pyoui
nyourJob?

NO.OF
SNO. PARTI
CULARS PERCENTAGE
RESPONDENT

1 St
rongl
yAgr
ee 17 85
2 Agr
ee 3 15
3 Neut
ral 0 0
4 Di
sagr
ee 0 0

47
 5 St
rongl
yDi
sagr
ee 0 0

GRAPH5.
5

I
nfer
ences:
TheAv
atarTr
aini
ngpr
ogr
am hel
pedal
lthe20r
espondent
sint
hei
r
j
ob.Thet
rai
ningsar
ever
yef
fect
iveandt
aughtal
otaboutt
hei
rwor
kwhi
chcan
beper
for
medi
nthei
rjob.

Tabl
e5.
7:Wast
heTr
ainerabl
etopr
ovi
dey
ousuf
fi
cienti
nfor
mat
ionf
ory
our
l
ear
ning?

NO.OF
SNO. PARTI
CULARS PERCENTAGE
RESPONDENT

48
 1. St
rongl
yAgr
ee 14 70

2. Agr
ee 6 30

3. Neut
ral 0 0

4. Di
sagr
ee 0 0

5. St
rongl
yDi
sagr
ee 0 0

GRAPH5.
6

I
nfer
ences:
All
the20Respondent
ssai
dthatt
heTr
ainerpr
ovi
dedsuf
fi
cient
i
nfor
mat
ionf
ort
hel
ear
ning.Theywer
ever
yfr
iendl
yandcooper
ati
vedur
ingt
he
Tr
aini
ngPr
ogr
am andpr
ovi
dedenoughknowl
edgef
ort
hel
ear
ningandwor
king
oft
hej
obt
obeper
for
med.Theysai
dthet
rai
nerf
ocusedonev
eryi
ndi
vi
dual
dur
ingt
het
rai
ningsessi
onandcl
ear
edal
lthei
rdoubt
swi
thpr
operexampl
es
andr
eal
li
fecases.

Tabl
e5.
8:Accor
dingt
oyou,
Timedur
ati
ongi
venf
orat
rai
ningper
iodshoul
dbe:

NO.OF
SNO. PARTI
CULARS PERCENTAGE
RESPONDENT

49
 1 2-
3hour
s 0 0

2 6-
8hour
s 0 0

3 1-
2day
s 2 10

4 2-
3day
s 14 70

5 7day
s 4 20

GRAPH5.
7

I
nfer
ences:
70%oft
her
espondent
ssai
dthatt
heAv
atart
rai
ningper
iodshoul
d
be2-
3day
s.Rest10%oft
her
espondent
ssai
dthat1-
2day
str
aini
ngi
senough
f
ort
hem.

*
NOTE:
Int
heabov
etabl
e(Tabl
e:8)
,ar
ound20%oft
her
espondent
ssai
dthat
t
heywant7day
str
aini
ngf
ort
heAv
atarTr
aini
ngPr
ogr
am because2-
3day
sis
notsuf
fi
cientespeci
all
yfort
heGur
ukul
Progr
am.Theysai
dGur
ukul
Progr
am of
3day
sisnotsuf
fi
ci
entf
ort
hem sosuchpr
ogr
am shoul
dbehel
dforatmost7
day
s.

Tabl
e5.
9:Doy
ouneedanymor
eTr
aini
ngPr
ogr
am t
obeor
gani
zedf
ory
ou?

50
 NO.OF
SNO. PARTI
CULARS PERCENTAGE
RESPONDENT
1 Yes 19 95
2 No 1 5
3 Can’
tSay 0 0

0%
5%

Yes
No
Can'
tSay

95
%

GRAPH5.
8

I
nfer
ence:95%oft
her
espondent
sneedmor
etr
aini
ngt
obeor
gani
zedf
ort
hem.
Ther
espondent
sneedmor
etr
aini
ngt
oper
for
m wel
li
nthei
rjob.

Rest5%oft
heRespondent
ssai
dther
eisnoneedoft
rai
ningf
ort
hem,
they
hav
elear
nedenough.

Tabl
e5.
10:
Pleasesuggestanymor
eTr
aini
ngwoul
dyoul
i
ket
ohav
efr
om t
he
Av
atart
rai
ningPr
ogr
am?

No.ofRespondentNeed
SNo. Av
atarTr
aini
ngNeeded
eachTr
aini
ng
1 NewPr
oductKnowl
edge 10

51
 2 Gur
ukul 7
3 Fashi
onTechni
ques 5
4 Di
spl
ayTechni
ques 5
5 SpokenEngl
i
sh 4
6 Cust
omerSat
isf
act
ion 4
7 Peopl
eMgmt 3
Ot
herDepar
tment
al
8 3
Knowl
edge
I
nvent
oryandShr
inkage
9 2
Mgmt
10 Dat
aAnal
ysi
s 2
11 Team Mgmt 2
12 SOP 1
13 Ret
ail
Excel
l
ence 1
14 Sel
fDev
elopment 1
15 Cust
omerResol
uti
on 1
16 Br
andKnowl
edge 1

52
 2% 2% 2% NewPr
oductKnowl
edge
2%
2% Gur
ukul

19
% Fashi
onTechni
ques
4%
Di
spl
ayTechni
ques
4%
SpokenEngl
i
sh
4% Cust
omerSat
isf
act
ion
Peopl
eMgmt
6%
Ot
herDepar
tment
alKnowl
edge
13
%
I
nvent
oryandShr
inkageMgmt
6% Dat
aAnal
ysi
s
Team Mgmt
8% 10
% SOP
Ret
ail
Excel
l
ence
8% 10
% Sel
fDev
elopment
Cust
omerResol
uti
on

GRAPH5.
9

I
nfer
ences:TheRespondent
sneed16Av
atarTr
aini
ngpr
ogr
am t
obeor
gani
zed
f
ort
hem.

 85%oft
her
espondent
sneedTr
aini
ngonNewPr
oductKnowl
edgeand
Gur
ukul
.
 5-
10%oft
her
espondent
sneedt
rai
ningonCust
omerSat
isf
act
ion,
I
nvent
oryandShr
inkage
Management
,Desi
gnTechni
quesofAppar
els,
Gur
ukul
,Sel
l
ing
Techni
quesandOt
herDepar
tment
al knowl
edge.
 Someoft
her
espondent
sev
enneedt
rai
ningonRet
ail
Excel
l
ence,
Peopl
e
management
,Team Management
,SpokenEngl
i
sh,
Cust
omerResol
uti
on,
Br
andKnowl
edge,
etc.

53
  Ther
etai
lexcel
l
encet
rai
ningshoul
dnotonl
yexpl
ainaboutt
het
opi
cbut
shoul
dal
sot
ell
aboutt
hemet
hodashowt
odeal
wit
hitandway
sto
per
for
m Excel
l
encyi
nret
ail
.

Tabl
e5.
11:
Whatar
etheUnnat
iPr
ogr
amsy
ouhav
eat
tendedt
il
ldat
e?

No.ofr
espondent
SNo. Unnat
iPr
ogr
ams
doneeacht
rai
ning
1 7x7 10
2 SAP 10
3 FAB52 9
St
oreBasi
csand
4 7
Cust
omerser
vice
5 War
ehouseI
nwar
d- 6
Out
war
d
6 CSD 6
7 SOP 5
8 Cashi
eri
ng 5
9 HST 5
10 PBP 5
11 Sel
l
ingSki
l
l 2
12 Sampr
adan 2
13 Saf
etymeasur
es 1
14 Sal
epagel
evel 1
15 Speci
alTaskf
orce 1
16 Sanchay
en 1

54
 17 MOP 1

1%1% 1%
3% 1% 7x
7
1%
3%
13
%
SAP
6%
FAB52
13
%
6%
Stor
eBasi
csandCust
omer
6% serv
ice
12
% War
ehouseI
nwar
d-Out
war
d
6%

8% CSD
9%
8%
SOP

GRAPH5.
10

I
nfer
ences:Ther
espondent
shav
eat
tendedt
otal
17Unnat
iPr
ogr
amst
il
ldat
e.

 Al
most50%oft
her
espondent
shav
eat
tendedi
nst
oreSAPt
rai
ning,
7x7
andFAB52.
 7-
15%oft
her
espondent
shav
eat
tendedSt
oreBasi
csandCust
omer
Ser
vice,
War
ehouseI
nwar
dout
war
dtr
aini
ng,
Cashi
eri
ng,
CSD,
HSTand
SOPTr
aini
ng.
 Onl
yfewoft
her
espondent
shav
eat
tendedSampr
adan,
Sal
epagel
evel
,
Sanchay
enandMOPt
rai
ningi
nst
ore.

Tabl
e5.
12:
Arey
ousat
isf
iedwi
tht
heabov
ement
ionedUnnat
iPr
ogr
ams?

55
 NO.OF
SNO. PARTI
CULARS PERCENTAGE
RESPONDENT
1 St
rongl
yAgr
ee 15 75
2 Agr
ee 3 15
3 Neut
ral 0 0
4 Di
sagr
ee 2 10
5 St
rongl
yDi
sagr
ee 0 0

GRAPH5.
11

I
nfer
ence:
18r
espondent
sar
esat
isf
iedwi
tht
heUnnat
iPr
ogr
amshel
dinst
ore.
Theyr
egul
arl
yat
tendsucht
rai
ningpr
ogr
amsdur
ingt
hei
rwor
kingday
s.Onl
y
10%oft
her
espondent
sar
enotsat
isf
iedwi
tht
heUnnat
ipr
ogr
ams.Oneoft
he
r
easonsf
ort
hedi
ssat
isf
act
ioni
sbecauset
heyar
ethenewr
ecr
uit
sandhav
e
spentonl
yay
eari
nthecompany
.Sot
heyhav
eat
tendedv
eryl
esst
rai
ning
pr
ogr
ams.

Tabl
e5.
13:
Arey
oubenef
it
tedwi
tht
heTr
aini
ngPr
ogr
am?Whatar
ethe
benef
it
sdi
dyour
ecei
ve?

56
 Benef
itRecei
ved Ty
pesofBenef
it
s No.ofr
espondent
s
SNo.
(
Yes/
No) Recei
ved benef
it
ted
Yes(
17Resp.
)85%,
1
No(
3Resp.
)-
15%.
1.
1 Pr
oductKnowl
edge 15
Cust
omerGui
dance
1.
2 10
andHandl
i
ng
1.
3 Sy
stem Knowl
edge 9
1.
4 Sel
l
ingSki
l
l 9
Abl
etoReach
1.
5 Tar
get
s(Sal
es 12
Gr
owt
h)
Lear
nedConsumer
1.
6 11
Behav
iour
Abl
etof
ulf
il
lthe
1.
7 demandof 13
cust
omer
s
Abl
etocont
rol
1.
8 shr
inkageand 13
Damage
Mai
ntenanceof
1.
9 12
pr
oduct
s
I
nvent
oryCont
rol
,
1.
10 St
ock(
Miss-
mat
ch) 8
Handl
i
ng
1.
11 Sel
fConf
idence 8
1.
12 Manager
ial
Ski
l
l 4
CSD,
Creat
ing
1.
13 al
ter
nat
ivef
or 3
cust
omer

57
 1.
4 I
NF 2

I
nfer
ences:17Respondent
sar
ebenef
it
tedf
rom t
heUnnat
iTr
aini
ngPr
ogr
am
wher
einr
esti
snotbenef
it
ted.TheBenef
it
stheyr
ecei
vedar
eli
stedi
ntheabov
e
t
abl
e.

 Af
teranal
yzi
ngt
heQuest
ionnai
reof20r
espondent
s,Ii
nfer
redt
hat
al
most75%oft
her
espondent
shav
egai
nedgr
eatPr
oductKnowl
edge
andBr
andKnowl
edgeaf
terat
tendi
ng7x7andFAB52t
rai
ning.

 Mostoft
hem al
sol
ear
nedSel
l
ingski
l
ltoi
nfl
uencet
hecust
omert
o
pur
chasequal
i
typr
oduct
s.
 Someoft
hem hav
ebeenabl
etor
eacht
hei
rtar
get
si.
e.,
Sal
esGr
owt
h.
 Thenr
espondent
swhohav
edoneWar
ehouseI
nwar
d-out
war
d
t
rai
ninghav
elear
nedt
ocont
rol
DamageandShr
inkage.Theyar
eal
so
capabl
eofhandl
i
ngSt
ockMi
ss-
mat
ch.

*
NOTE:
3respondent
swer
enotpr
ovi
dedenoughi
nfor
mat
iondur
ingUnnat
i
Tr
aini
ngPr
ogr
am.

Tabl
e5.
14:
Didy
ouf
indanyoft
heUnnat
iPr
ogr
amsnotnecessar
y/usef
ult
o
y
ou?Why
?

NO.OF
SNo. PARTI
CULARS PERCENTAGE
RESPONDENT
1 Yes 0 0

2 No 20 100

58
 0%

Yes
No

100
%

GRAPH5.
12

I
nfer
ences:
All
the20r
espondent
sfoundal
ltheUnnat
iTr
aini
ngPr
ogr
amsv
ery
usef
ulandnecessar
yfort
hei
rjobper
for
mance.

Tabl
e5.
15:
Didt
heUnnat
iTr
aini
ngPr
ogr
am hel
pyoui
nyourJob?

S NO.OF
PARTI
CULARS PERCENTAGE
NO. RESPONDENT

1 St
rongl
yAgr
ee 13 65

2 Agr
ee 5 25

3 Neut
ral 2 10

4 Di
sagr
ee 0 0

St
rongl
y
5 0 0
Di
sagr
ee

59
 GRAPH5.
13

I
nfer
ences:90%oft
her
espondent
ssai
dthatt
heUnnat
ipr
ogr
am r
eal
l
yhel
ped
t
hem i
nper
for
mingt
hei
rjobef
fect
ivel
y.

Tabl
e5.
16:
Wast
heTr
ainerabl
etopr
ovi
dey
ousuf
fi
cienti
nfor
mat
ionf
ory
our
l
ear
ning?

NO.OF
SNO. PARTI
CULARS PERCENTAGE
RESPONDENT
1 St
rongl
yAgr
ee 18 90
2 Agr
ee 2 10
3 Neut
ral 0 0
4 Di
sagr
ee 0 0
5 St
rongl
yDi
sagr
ee 0 0

60
 GRAPH5.
14

I
nfer
ences:Al
lthe20Respondent
ssai
dthatt
heTr
ainerpr
ovi
dedsuf
fi
cient
i
nfor
mat
ionf
ort
hel
ear
ning.Theywer
ever
yfr
iendl
yandcooper
ati
vedur
ingt
he
Tr
aini
ngPr
ogr
am andpr
ovi
dedenoughknowl
edgef
ort
hel
ear
ningandwor
king
oft
hej
obt
obeper
for
med.Theysai
dthet
rai
nerf
ocusedonev
eryi
ndi
vi
dual
dur
ingt
het
rai
ningsessi
onandcl
ear
edal
lthei
rdoubt
swi
thpr
operexampl
es
andr
eal
li
fecases.

Tabl
e5.
17:
Accor
dingt
oyou,
Timedur
ati
ongi
venf
orat
rai
ningper
iodshoul
d
be:

NO.OF
SNO. PARTI
CULARS PERCENTAGE
RESPONDENT
1 2-
3hour
s 14 70
2 6-
8hour
s 6 30
3 1-
2day
s 0 0
4 2-
3day
s 0 0

61
 4.
1.15
15

10

Ser
ies1
5

0
2-
3hour
s 6-
8hour
s 1-
2day
s 2-
3day
s

GRAPH5.
15
I
nfer
ence:
70%oft
her
espondent
ssai
dthatt
heUnnat
itr
aini
ngper
iodshoul
dbe
of2-
3Hour
sasi
tisusedt
obe.
Onl
ysomeoft
her
espondent
sneedchangesi
ntheexi
sti
ngdur
ati
onofUnnat
i
Tr
aini
ngPr
ogr
amsi
.e.
,6-
8Hr
s.

Tabl
e5.
18:
Doy
ouneedanyot
herI
n-st
oreTr
aini
ngPr
ogr
am t
obeor
gani
zed
f
ory
ou?

NO.OF
SNO. PARTI
CULARS PERCENTAGE
RESPONDENT
1 Yes 20 100
2 No 0 0
3 Can’
tSay 0 0

62
 0%

Yes
No
Can’
tSay

100
%

GRAPH5.
16

I
nfer
ence:
100%oft
her
espondent
sneedmor
etr
aini
ngt
obeor
gani
zedf
or
t
hem.Ther
espondent
sneedmor
etr
aini
ngt
oper
for
m wel
li
nthei
rjob
especi
all
yint
hef
iel
dofhandl
i
ngcust
omerandSAP.

Tabl
e5.
19:
Pleasesuggestanymor
eTr
aini
ngwoul
dyoul
i
ket
ohav
efr
om t
he
Unnat
itr
aini
ngPr
ogr
am?

SNo. Unnat
iTr
aini
ngNeeded No.ofRespondent
s/
t
rai
ning
1 Fashi
onRel
ated 8
Knowl
edge
2 SAP 10
3 Di
spl
ayTechni
ques 6
4 Feat
uresofPr
oduct
s(USP) 4
5 FBPr
oductKnowl
edge 2
6 War
ehouseI
nwar
d- 5
Out
war
d
7 SOP 7
8 HST 3

63
 9 STF 2
10 Regul
arSpar
sht
rai
ning 6

Regul
arSparsh
t
rai
ning
,4 Fashi
onRelated
Knowledge
,8
STF
,2

HST
,3
SOP
,2

SAP
,10
War
ehouse
I
nward
-Out
ward,
5

FBPr
oduct
Knowl
edge
,2
Feat
uresofPr
oduct
s Di
spl
ayTechni
que
,s
6
(USP)
,4

GRAPH5.
17

I
nfer
ence:

 50%oft
her
espondent
sneedSAPandFashi
onr
elat
edknowl
edgei
n
st
ore.
 Al
mostal
loft
heempl
oyeesf
rom t
heFashi
onandappar
el
depar
tmentneedt
rai
ningonFashi
onSenseandDi
spl
ayTechni
ques
t
oat
tractmor
ecust
omer
sbycr
eat
ivedi
spl
ayi
ngt
echni
quesand
f
ashi
on.
 5-
10%ofr
espondent
ssai
dthatt
heyneedt
rai
ningonf
eat
uresof
pr
oduct
stodel
i
veri
ttocust
omert
oinf
luencet
hem.
 5-
6%ofr
espondent
sneedWar
ehouset
rai
ningt
ohandl
ethest
ock
mi
ss-
mat
ch.

64
I
NFERENTI
ALANALYSI
S

Ther
esear
chhy
pot
hesi
soft
hisst
udyi
sasf
oll
ows:

H0:
Ther
eisnosi
gni
fi
cantr
elat
ionshi
pbet
weent
heef
fect
ivenessofTr
aini
ng
andDev
elopmentandt
heJobPer
for
manceoft
heWor
kfor
ce.

H1:
Ther
eisasi
gni
fi
cantr
elat
ionshi
pbet
weent
heef
fect
ivenessofTr
aini
ngand
Dev
elopmentandt
heJobPer
for
manceoft
heWor
kfor
ce.

TheQuest
ionnai
rei
temsf
orTr
aini
ngandDev
elopmentwer
esel
ect
edf
rom t
he
obser
vat
ionofTr
aini
ngPr
ogr
amsat
tendedatt
hest
oreofBi
gBazaar(
BB)at
For
um Mar
tBI
GBAZARi
nonemont
hfi
ft
eenday
sper
iod.

Ef
fect
ivenessi
nTr
aini
ngandDev
elopment(
T&D)quest
ionswasdesi
gnedaf
ter
anal
yzi
ngt
hef
eedbackf
rom t
heempl
oyeeswher
easJobper
for
mance(
JP)
quest
ionswer
edesi
gnedf
rom t
het
rai
ningpr
ogr
am at
tended.

Thenumberofquest
ionsf
orEf
fect
ivenessi
nTr
aini
ngandDev
elopment
(
Var
iabl
e1)i
s3askedf
rom 20r
espondent
s.Thenumberofquest
ionsf
orJob
Per
for
mance(
Var
iabl
e2)i
s4askedf
rom t
hesame20r
espondent
s.Al
lthe7
Cl
osed-
endedquest
ionswer
edesi
gnedusi
ng5poi
ntLi
ker
tscal
e.Thesel
ect
ed
i
temswer
ereasonabl
yenoughf
orper
for
manceoft
heanal
ysi
stogett
hebest
r
esul
t.

RESULT:

Resul
tsf
rom quest
ionnai
rewer
eanal
yzedt
hroughMi
crosof
tExcel
–Anal
ysi
s
Tool
Pak(
Dat
aAnal
ysi
s).Tocar
ryoutt
het
est
ingofHy
pot
hesi
susi
ngTwot
ail
T
-
test
,Idi
daF-
testt
wosampl
eforVar
iancet
odet
ermi
nei
ftheVar
iancesoft
he
t
wophenomenonar
eequal
orunequal
.

65
 TABLE6.
1

F-
TestTwo-
Sampl
efor
Var
iances

V1 V2
(
JP) (
T&D)
4 3
Mean 3.
05263 2.
26315
2 8
Var
iance 0.
9415 0.
31578
2 9
Obser
vat
ion 20 20
s
df 19 19
F 2.
98148
1
P(
F<=f
)one- 0.
01277
t
ail 8
Her
e,t
heVar
ianceof FCr
it
ical 2.
21719 JPi
shi
ghert
hant
he
Vari
anceofT&D,i
.e. one-
tai
l 7
0.
941>0.315.Thi
s al
soi
mpl
i
est
hatt
he
Var
ianceofJPi
snotequal
tot
heVar
ianceofT&D.Fur
ther
mor
eIusedT-
test
t
wosampl
esf
orunequal
var
iances.

66
 TABLE6.
2

t
-Test
:Two-
Sampl
eAssumi
ngUnequal
Var
iances

V1 V2(
T&D)
(
JP)
4 3

Mean 3.
05263 2.
26315789
2 5
Var
iance 0.
94152 0.
31578947
4
Obser
vat
ions 19 19
Hy
pot
hesi
zedMean 0
Di
ff
erence
df 29
tSt
at 3.
06897
5
P(
T<=t
)one-
tai
l 0.
00231
3
Now,
ift St
at>t
tCr
it
ical
one-
tai
l 1.
69912
Cr
it
ical
two t
ail
,rej
ect
7
t
henul
l hy
pot
hesi
s.
Thi
sist
he P(
T<=t
)two-
tai
l 0.
00462 case,
3.
068975> 6 2.
04523;
t
her
efor
e, tCr
it
ical
two-
tai
l 2.
04523 wer
ejectt
he
Nul
l hy
pot
hesi
s
(
H0)
.

67
Hence,
taket
heAl
ter
nat
ehy
pot
hesi
s(H1)
,i.
e.t
her
eisasi
gni
fi
cantr
elat
ionshi
p
bet
weent
heEf
fect
ivenessi
nTr
aini
ngandDev
elopmentandt
heJob
Per
for
manceoft
hewor
kfor
ce.

CHAPTER–6

FI
NDI
NGSANDCONCLUSI
ON

6.
1Int
roduct
ion

6.
2Fi
ndi
ngs

6.
3Suggest
ion

6.
4Concl
usi
on

68
6.
1Int
roduct
ion

OnceRet
ail
Companyi
mpl
ement
sat
rai
ningpr
ogr
am,
itmustev
aluat
ethe
pr
ogr
am'
ssuccessbyusi
ngappr
opr
iat
etechni
ques,
eveni
fithaspr
oduced
desi
redr
esul
ts.Compani
esf
ir
stmustdet
ermi
nei
ftr
aineesar
eacqui
ri
ngt
he
desi
redski
l
lsandknowl
edge.I
fnot
,thent
heymustascer
tai
nwhynotandt
hey
mustf
igur
eouti
fthet
rai
neesar
efai
l
ingt
oacqui
ret
heseski
l
lsbecauseoft
hei
r
owni
nabi
l
ityorbecauseofi
nef
fect
ivet
rai
ningpr
ogr
ams.I
nor
dert
oev
aluat
e
t
rai
ningpr
ogr
ams,
compani
esmustcol
l
ectr
elev
antdat
a.Thedat
ashoul
d
i
ncl
udeeasi
l
ymeasur
abl
eandquant
if
iabl
einf
ormat
ionsuchascost
s,out
put
,
qual
i
ty,
andt
ime.Thest
udyai
medatev
aluat
ingt
heef
fect
ivenessoft
rai
ning
pr
ogr
am anal
yzedbyt
hesel
ect
edr
espondent
sint
hest
udyar
ea.The
r
espondent
swer
echosenf
rom Band1.
Thedat
acol
l
ect
edwer
ecl
assi
fi
edi
nto
sui
tabl
etabl
esf
ordr
awi
ngaccur
ater
esul
ts,
andt
hedat
awer
eanal
yzedby
usi
ngst
ati
sti
cal
tool
sli
kePer
cent
age,
FtestandTt
est
.

6.
2FI
NDI
NGS

1.Themostpr
efer
redmet
hodoft
rai
ningONt
hej
obt
rai
ning.

2.ATandDpr
ogr
am i
ssuccessf
ulwheni
tmeet
sal
lthest
atedand
obj
ect
iveswi
thcompet
entf
acul
ti
esandusef
ulr
esour
cest
hatmaket
he
l
ear
ningeasy
.

3.TheTandDpr
ogr
am hel
psi
nthef
ast
ergr
owt
hrat
eofempl
oyeesi
nthe
or
gani
zat
ionbyi
mpr
ovi
ngt
hepr
oduct
ivi
tyl
evel
andst
rengt
heni
ngar
eas
wher
eanempl
oyeel
ags.

4.ThesuccessofaTandDpr
ogr
am dependsont
heamountoft
ransf
erof

69
 t
rai
ningi
.e.howf
art
heempl
oyeecoul
dbr
ingst
hel
ear
ning(
from t
heT&
Dpr
ogr
am)backi
ntot
hej
ob.

5.Jobcommi
tment
sandpr
essur
efr
om super
ior
sar
eamaj
orf
act
ori
n
at
tendi
ngaT&Dpr
ogr
am.

6.
3RECOMMENDATI
ON

 Asi
nBi
gBazaar
,ther
ear
elot
sofnewPr
oductcomesi
ndai
l
y,so
empl
oyeesshoul
dgetTr
aini
ngonNewPr
oductKnowl
edgei
nZonal
Of
fi
ceaswel
lasi
nst
orei
tsel
f.
 Theempl
oyees(
TM)mustgett
rai
ningonCust
omerSat
isf
act
ion,
Gur
ukul
,Sel
l
ingTechni
quesandOt
herDepar
tment
alKnowl
edge.
 Theempl
oyeeswor
kingonAppar
elandFashi
onDepar
tmentshoul
d
begi
vent
rai
ningonSt
yleGeni
eforbet
terper
for
mancei
nhi
s/herj
ob.
Al
so,
Fashi
onr
elat
edknowl
edgei
nst
oreshoul
dbepr
ovi
dedt
othe
Fashi
onandappar
eldepar
tment
alTMs.
 Al
loft
heempl
oyeesf
rom t
heFashi
onandappar
eldepar
tmentneed
t
rai
ningonDi
spl
ayTechni
quest
oat
tr
actmor
ecust
omer
sbycr
eat
ive
di
spl
ayi
ngt
echni
quesandul
ti
mat
efashi
onsense.

 Empl
oyees(
TM)shoul
dgett
rai
ningonf
eat
ures(
USP)ofpr
oduct
sto
del
i
veri
ttocust
omert
oinf
luencet
hem.
 War
ehouset
rai
ningshoul
dtogi
vent
oal
lempl
oyeest
ohandl
ethe
I
nvent
orymi
ss-
mat
chi
nSt
ore.
 SAPr
elat
edt
rai
ningshoul
dbepr
ovi
dedt
oeachandev
eryi
ndi
vi
dual
t
omai
ntai
ntheI
nfor
mat
ionSy
stem att
het
imewhent
hedesi
gnat
ed
empl
oyeei
nthesy
stem i
sonl
eav
e/si
ck.
 TheDur
ati
onoft
heTr
aini
ngsessi
onf
orPr
arambh,
Gur
ukul
andRet
ail
Excel
l
enceshoul
dbeext
endedt
omor
ethan3day
soratmost7day
s
i
ncl
udi
ngst
orev
isi
tfort
hecompar
ati
veanal
ysi
sbet
weenBBandi
ts

70
 compet
it
ors.
 Ther
etai
lexcel
l
encet
rai
ningshoul
dnotonl
ybr
iefabouti
tbutshoul
d
al
soexpl
aint
hemet
hodst
odeal
wit
hitandway
stoper
for
m
Excel
l
encyi
nret
ail
.Al
so,
theRet
ail
Excel
l
ence(
RE)Tr
aini
ngwhi
chi
s
ofOnedayTr
aini
ngshoul
dbeext
endedt
oatl
eastTwoday
stol
ear
n
i
nadescr
ipt
ivewayandt
ocl
eart
hedoubt
srel
atedt
oREt
hev
ery
nextdayoft
rai
ningasi
tisanewt
opi
cofl
ear
ningf
ort
heTeam
Leader
s(TL)
.
 Thet
rai
ner
sshoul
dteacht
heempl
oyeesaboutbet
terhandl
i
ngof
cust
omerwi
tht
hehel
pofr
eal
li
feCaseSt
udi
esandr
elev
ant
exampl
es.
 Br
andr
elat
edi
nfor
mat
ionshoul
dbepr
ovi
dedt
otheBand1
empl
oyeesi
nst
oret
odescr
ibet
hecompar
isonbet
weendi
ff
erent
br
ands.

6.
4CONCLUSI
ON:

Ev
eryday
,Fut
ureGr
oupbr
ingsmul
ti
plepr
oduct
s,oppor
tuni
ti
esandser
vicest
o
mi
l
li
onsofcust
omer
sinI
ndi
a.Andt
heseser
vicesar
epr
ovi
dedbyi
tsmost
v
aluabl
easset
-Empl
oyees.Bef
oreDel
i
ver
ingsuchmul
ti
plepr
oduct
sand
oppor
tuni
ti
est
ocust
omer
s,t
heempl
oyeesmusthav
egr
eatknowl
edgeabouti
t
t
odel
i
veri
ttoi
tscust
omeri
namostef
fect
ivemanner
.Hence,
Trai
ningand
dev
elopmenti
soneoft
hegr
eatmet
hodsofFut
ureGr
oupt
oenhanceand
dev
elopi
tsempl
oyeesf
orul
ti
mat
ecust
omersat
isf
act
ion,
car
eerdev
elopment
andpr
oduct
ivi
tyoft
heor
gani
zat
ion.

Bot
htheAv
atarandUnnat
iTr
aini
ngar
ecar
ri
edoutef
fi
cient
lywi
th
knowl
edgeabl
eandcooper
ati
vet
rai
ner
stodel
i
veri
nfor
mat
iont
oit
sempl
oyees
andmaket
hem l
ear
nthet
ruev
aluesofpr
ovi
dingser
vicesi
nRet
ail
Sect
or.

Myr
ecommendat
ionst
othecompanyonT&Dwi
l
lhel
ptheHRdepar
tmentt
o
pr
ocessi
tinanef
fect
iveway
.
ThePosi
ti
ver
esponsesoft
heempl
oyeesi
tsel
fsay
showbeaut
if
ull
yand

71
ef
fect
ivel
ytheHumanResour
ceDepar
tmentcar
ri
esoutt
heTr
aini
ngand
Dev
elopmentPr
ogr
ams.Wi
thf
ewmor
eal
ter
ati
oni
nT&D,
theFut
ureGr
oup
empl
oyeeswi
l
lbet
hemostsat
isf
iedatwor
kpl
aceandper
for
mthei
rjob
ef
fect
ivel
y;al
sot
her
ewi
l
lbeagr
owt
hint
hei
rcar
eerwhi
chwi
l
lul
ti
mat
ely
i
ncr
easet
hepr
oduct
ivi
tyoft
heor
gani
zat
ion.

Theonemont
handf
ort
yfi
veday
sresear
chwor
kint
hisCompanyt
aughtmea
l
otaboutHumanResour
cesandi
tsi
mpor
tancei
neachandev
eryOr
gani
zat
ion
f
ori
tspr
oduct
ivi
ty.Ofcour
se,
theTr
aini
ngandDev
elopmentact
ivi
ti
eshav
ea
posi
ti
vei
mpactont
heper
for
manceofi
ndi
vi
dual
sandt
eams.I
tal
way
shel
psi
n
i
mpr
ovedj
obper
for
mance.

APPENDI
X

Bi
bli
ogr
aphy&Ref
erences

 "www.
fut
uregr
oup.
in/

 ht
tp:
//www.
fut
ureby
tes.
in/
 schol
ar.
googl
e.com
 www.
sli
deshar
e.net
 www.
wiki
pedi
a.or
g
 Agui
nis.H,
Krai
ger
.K,
Benef
it
sofTr
aini
ngandDev
elopmentf
or
I
ndi
vi
dual
andTeams,
Organi
zat
ions,
andSoci
ety
.Annual
Rev
iewof
Psy
chol
ogy
,2009,
Vol
1,451-
460.
 Ahmad,
S.,
Schr
oeder
,R.
G.,
2003.Thei
mpactofhumanr
esour
ce
managementpr
act
icesonoper
ati
onal
per
for
mance.Jour
nal
of
Oper
ati
onal
Management21,
pg19-
43.
 Ar
gon.M IB,
Jimenez
.DJ,
Val
l
eRS.Tr
aini
ngandPer
for
mance:
The
Medi
ati
ngr
oleofor
gani
zat
ional
lear
ning.Busi
nessResear
ch
Quar
ter
ly(
2014)17,
161-
165
 Aswat
happa(
2001)
,HumanResour
ceandPer
sonnel
Management
,

72
 Tat
aMcGr
awHi
l
lPubl
i
shi
ngCo.Lt
d.
 Far
ook.M,
Khan.M A.I
mpactofTr
aini
ngandFeedbackonEmpl
oyee
Per
for
mance.FarEastJour
nal
ofPsy
chol
ogyandBusi
ness,
2011,
Vol
.
5No.1,
Pg23-
31.
 Hay
den.R:
Trai
ning&Dev
elopment
:ABet
terway
:Vol
ume52,
Issue4,
Pg2-
3.
 Kober
.M,
Behav
iour
alChangest
hroughTr
aini
ng-
AnExpl
orat
ory
Resear
ch,
Got
ebor
gsUni
ver
sit
y,2013,
pg.7-
10.
 Lai
rd.D,
Appr
oachest
oTr
aini
ngandDev
elopment
,Thi
rdEdi
ti
on,
Basi
cBooks,
2003.
 Maki
ngper
for
mancewor
kef
fect
ivel
y:-Phi
l
ipTom:
McGr
awHi
l
lBook
Company
:Engl
and:
1983.
 Mamor
ia.S,
Rao.V.
S,Per
sonnel
Management
,6t
hedi
ti
on.
 Noe.RA.
Trai
neesat
tri
but
eandAt
ti
tude:
Negl
ect
edi
nfl
uenceson
Tr
aini
ngEf
fect
iveness,
AcademyofManagementRev
iew,
1986,
Vol
11,
No.4,
Pg736-
737.
 Resear
chMet
hodol
ogyMet
hodsandTechni
ques:
Kot
har
iC.R.
:Wi
l
ley
East
er:
NewDel
hi.
 ―T.
V.Rao(
2006)
,Readi
ngsi
nHumanResour
ceDev
elopment
‖,
Oxf
ord&I
BHPubl
i
shi
ngco.pv
t.Lt
d.

Quest
ionnai
reForFeedbackOfEmpl
oyeesOnTr
aini
ng
&Dev
elopmentPr
ogr
ams

St
oreName:
-__
___
___
___
___
___
___
___
___

Desi
gnat
ion:
-__
___
___
___
___
___
___
___
___

Depar
tment
:-_
___
___
___
___
___
___
___
___
_

PART(
I)
:AVATARPROGRAMS-

73
1. Doesy
ourOr
gani
zat
ioni
dent
if
ytheTr
aini
ngneedsoft
heempl
oyees?

St
rongl
yAgr
ee Agr
ee Neut
ral Di
sagr
ee St
rongl
yDi
sagr
ee

2. Whatar
etheAv
atarPr
ogr
amsy
ouhav
eat
tendedt
il
ldat
e?

3. Ar
eyousat
isf
iedwi
tht
heabov
ement
ionedAv
atarPr
ogr
ams?

St
rongl
yAgr
ee Agr
ee Neut
ral Di
sagr
ee St
rongl
yDi
sagr
ee

4. Ar
eyoubenef
it
tedwi
tht
heTr
aini
ngPr
ogr
am?Whatar
ethebenef
it
sdi
dyou
r
ecei
ve?

_
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
__

5. Di
dyouf
indanyoft
heAv
atarPr
ogr
amsnotnecessar
y/usef
ult
oyou?Why
?

_
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
_

6. Di
dtheAv
atarTr
aini
ngPr
ogr
am hel
pyoui
nyourJob?

74
 St
rongl
yAgr
ee Agr
ee Neut
ral Di
sagr
ee St
rongl
yDi
sagr
ee

7. Wast
heTr
ainerabl
etopr
ovi
dey
ousuf
fi
cienti
nfor
mat
ionf
ory
ourl
ear
ning?

St
rongl
yAgr
ee Agr
ee Neut
ral Di
sagr
ee St
rongl
yDi
sagr
ee

8. Accor
dingt
oyou,
Timedur
ati
ongi
venf
orat
rai
ningper
iodshoul
dbe:

2-
3hour
s 6-
8hour
s 1-
2day
s 2-
3day
s

9. Doy
ouneedanymor
eTr
aini
ngPr
ogr
am t
obeor
gani
zedf
ory
ou?

Yes No Can’
tSay

10.Pl
easesuggestanymor
eTr
aini
ngwoul
dyoul
i
ket
ohav
efr
om t
heAv
atar
t
rai
ningPr
ogr
am?
_
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
_

75
 PART(
II
):UNNATIPROGRAMS-

11.Whatar
etheUnnat
iPr
ogr
amsy
ouhav
eat
tendedt
il
ldat
e?

12.Ar
eyousat
isf
iedwi
tht
heabov
ement
ionedUnnat
iPr
ogr
ams?

St
rongl
yAgr
ee Agr
ee Neut
ral Di
sagr
ee St
rongl
yDi
sagr
ee

13.Ar
eyoubenef
it
tedwi
tht
heTr
aini
ngPr
ogr
am?Whatar
ethebenef
it
sdi
dyou
r
ecei
ve?

76
_
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
__

14.Di
dyouf
indanyoft
heUnnat
iPr
ogr
amsnotnecessar
y/usef
ult
oyou?Why
?
_
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
___
_

15.Di
dtheUnnat
iTr
aini
ngPr
ogr
am hel
pyoui
nyourJob?

St
rongl
yAgr
ee Agr
ee Neut
ral Di
sagr
ee St
rongl
y
Di
sagr
ee

16.Wast
heTr
ainerabl
etopr
ovi
dey
ousuf
fi
cienti
nfor
mat
ionf
ory
ourl
ear
ning?

St
rongl
yAgr
ee Agr
ee Neut
ral Di
sagr
ee St
rongl
y
Di
sagr
ee

17.Accor
dingt
oyou,
Timedur
ati
ongi
venf
orat
rai
ningper
iodshoul
dbe:

2-
3hour
s 6-
8hour
s 1-
2day
s 2-
3day
s

18.Doy
ouneedanyot
herI
n-st
oreTr
aini
ngPr
ogr
am t
obeor
gani
zedf
ory
ou?

77
 Yes No Can’
tSay

19.Pl
easesuggestanymor
eTr
aini
ngwoul
dyoul
i
ket
ohav
efr
om t
heUnnat
i
t
rai
ningPr
ogr
am?

BEHAVI
OURALSHEETOFEMPLOYEESWORKI
NGI
NFORUM MART,
BI
GBAZAR,
ODI
SHAZONE

 Basi
ngont
hei
rbehav
iourempl
oyeesar
erankedf
rom 1t
o5scal
es.

Respect
Ef
fect
ive Bei
ng
Comm Pat
i Team St
ress f
or
NameOf Desi
gnat
i Cust
omer Sel
f
uni
cat
i enc Manage Manage l
eader
s
Empl
oyees on Handl
i
ng Mot
ivat
on e ment ment andco-
ski
l
l ed
wor
ker
s

Ar
ea
Subhadee
Peopl
e 5 4 4 4 5 5 4
pDey
Of
fi
cer

78
Sushr
ee
Sur
yasnat HR 4 3 3 3 3 3 3
a

Ay
eshkant
a
HR 3 3 4 4 3 4 3
Debadar
sh
i
ni

Sant
anu
HR 3 2 3 3 3 3 3
Kar

Sat
yasai
ASM 4 4 4 4 4 4 4
Mi
shr
a

Shant
anu
DM 4 5 4 5 4 5 5
Das

Suman
DM 2 2 3 3 3 3 3
Das

Sanj
ay
DM 3 3 3 3 3 3 3
Par
ida

Sant
osh
DM 4 4 3 3 3 4 3
Kumar

Kr
ushna
Chandr
a TL 2 2 4 4 3 3 3
Gi
ri

Madhusud
TL 2 3 2 3 2 2 2
anGi
ri

Sant
osh TL 3 4 3 3 3 3 3
Kumar

79
 Maj
hi

Padmal
oc
TL 2 2 2 2 2 3 2
hanSamal

Ranj
an
kumar TM 2 3 3 4 2 2 3
Beher
a

Lokanat
h
TM 3 3 4 5 4 4 4
Mahapat
ra

Ranj
i
ta
TM 2 2 3 3 2 3 3
Beher
a

Pr
asant
a
Kumar TM 3 3 3 4 3 4 3
Beher
a

Sudhansu
Shekhar TM 2 3 3 4 3 4 3
Dhal

Rat
ikant
TM 3 4 3 4 3 4 4
Par
ida

Rudr
a
Pr
asad TM 2 2 3 4 3 4 3
Mohant
y

80