Jenna Barbosa 
Waddell AZ 85355 
(623) 313-7411 
Jbarbosa11762@gmail.com 

SUMMARY OF QUALIFICATIONS  
● Excellent written and verbal communication skills 
● Proven conflict resolution skills 
● Experience with product knowledge and upselling 
● Ability to work in a fast paced work environment with a diverse 
population 
● Effective in building strong community relationships 
● Proficient in Microsoft Office, Word, Powerpoint, and Excel 
● Experience in membership sales 

EXPERIENCE 
Massage Envy, Avondale AZ​- Sales and Service Lead/ Trainer 
June 2018- PRESENT 
● Perform general office duties such as answering telephones, 
scheduling appointments, call clients confirming appointments, and 
educating them about promotions and services. 
● Utilize Meevo POS to schedule and process payments 
● Pull charts, audit consent forms, prepare quote sheets, perform chart 
reviews and file 
● Assist with inventory  
● Work towards a sales goal by utilizing general sales tactics 
● Host monthly team meetings and uphold a positive spirit in the work 
environment 
● Perform one on one meetings with team members to discuss goals and 
overall performance 
● General Member Services duties including attending to open client 
concerns or complaints 
● Train new employees on job responsibilities and operations 
 
 
 
 
 
 
 
 

Panera Bread, Avondale AZ​- Trainer 

March 2016- April 2018 
● Adapted communication style to ensure trainee understanding and 
success 
● Worked collaboratively in a team to ensure 5 minute order goal 
● Handled incoming and outgoing calls to place and confirm orders 
● Engaged with customers on a daily basis 
● Performed general restaurant duties such as taking orders, preparing 
food, prepping vegetables, washing dishes, and serving to tables 

Girl Scouts AZCPC, Prescott AZ​- Arts and Crafts Camp Counselor  
May 2017- August 2017 
● Engaged with groups of girls from a wide age range on a daily basis 
● Monitored safety of girls during equine activities 
● Engaged with parents and explained daily behaviors and performances 
● Created and designed lesson plans for Arts & Crafts activities 
● Took responsibility for the security of 10-15 girls at a time 

EDUCATION 
Arizona State University, Tempe AZ​- Pursuing Bachelors in Arts 
August 2019- PRESENT 
Major: Secondary Education, English 
GPA: 4.0  

Estrella Mountain Community College, Avondale AZ​- Completed 

AGEG Requirements 
August 2017- May 2019 
Major: Secondary Education, English 
GPA: 3.5 

Shadow Ridge High School, Surprise AZ​- Diploma 

August 2013-May 2017 
GPA: 3.7 
 

Certifications 
● CPR/ AED/ Epi Pen, ​American Red Cross Association