BSB561015 Advanced Diploma of Leadership and

Management
BSBMGT605 Provide leadership across the organisation
Assessment 3: Demonstration
Candidate’s Name Hugo Lima Brasilino

Assessor’s Name Svetlana Date 24.08

Submission Details
This assessment task is to be submitted online by the due date specified by your Trainer/Assessor
and Assessment Plan for this unit of competency. Your assessor must approve any variations to this
arrangement in writing.

Submit a file with the required evidence attached as per

❑ Specifications below

❑ Acknowledgement of original work, free from plagiarism as per Assessment Plan

❑ Special needs (considerations if required see Access & Equity Policy)

❑ Naming document files when submitting assessments (check Assessment Plan)

❑ Identifying the Unit, Assessment Number, student name, student number, date and page
number (preferably) in the Footer

❑ Assessor’s additional and particular instruction/s.

Performance objective
Candidates will demonstrate knowledge and skills required to build and support teams.

Assessment description
Using the workplace scenario information provided, and following on from work completed in
Assessment Task 2, you will lead and support a team of managers to implement a change strategy.
BSBMGT605 Assessment 3 Version: v18.0
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Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019
Procedure
1. Review the simulated business documentation, including policies and procedures, in Appendix
1 ‘Max Lionel Realty’. Review templates contained in Appendix 2 ‘Templates’ for possible use
or adaptation in completing assessment task requirements.

2. Review completed work from Assessment Task 2.

3. Review the scenario information below.

4. Develop agenda for workshop and arrange time to meet with managers to workshop
implementation of agent training. Arrange for the assessor to observe workshop.

5. Lead team workshop with managers. Ensure you:

○ set and complete objectives for work shop; determine how to ensure effective training of
agents
○ assign roles for each manager
○ model ethical behaviour and encourage ethical behaviour in team
○ use an appropriate leadership style to achieve objectives
○ discuss organizational requirements such as legislation
○ provide support for team as team generates ideas for how to produce effective training
○ model innovative methods to generate ideas for training agents and achieving training
objectives, for example, brainstorming, fishbone diagrams, 8Ps, flowcharting
○ discuss, suggest, demonstrate and encourage innovative approaches
○ provide constructive criticism, advice
○ discuss leadership styles to be employed by managers in training
○ discuss budget for training
○ take notes from workshop to evidence participation.

6. Submit documentation as per specifications below.

Scenario
You are the Operations General Manager at Max Lionel Realty (MLR). You have initiated and begun
implementation of a change strategy to improve organizational culture and ensure ethical and legal
compliance of agents. Key outcomes of the strategy will be:

 Development of an ethics charter for the business based on WHS responsibilities and REIV
Code of Conduct (completed in Assessment Task 2)

 Revisions made to existing policies and procedures to incorporate use of charter by agents
(completed in Assessment Task 2)
BSBMGT605 Assessment 3 Version: v18.0
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Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019
  Training for managers and agents on use of charter, WHS responsibilities and legal/ethical
responsibilities (partly completed in Assessment Task 2).

Managers have now been trained in WHS and ethics. It has been decided that managers will train
their agents.

Training objectives for agents

WHS:

 Identify relevant legislation, standards codes, etc.

 Fill out incident reports.
 Perform risk assessment.
 Fill in risk register.

Ethics:

 Identify relevant legislation, standards codes, etc.

 Use ethics charter: ensure clients, tenants etc are aware of charter (Revised customer service
procedures mandate agents must ensure awareness).
 Follow REIV code of conduct: ensure honesty.
 Act in non-discriminatory manner with clients tenants.

Managers will be accountable for planning and delivering training, assessing individual competence,
periodically reviewing effectiveness of training, and considering ethical and WHS performance as
part of periodic agent performance management in accordance with company policy.

In addition to preferred suppliers, the following costs are associated with resources:

Resource Cost

Managers $120/hr

Training rooms $100/hr

Paper $0.50/sheet

Projector $100/day

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Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019
All other training resources will be at your discretion and obtained in accordance with the MLR
procurement policy.

You will need to:

 Meet with managerial team to discuss training and develop training/information sessions for
agents according to agent needs

 Assign roles for training

 Demonstrate encouragement and support for team and create positive work environment

 Demonstrate innovative approaches

 Encourage innovative approaches to training.

 Prepare budget for team based on stated needs.

Specifications
You must:

 Meet with managers to workshop training of agents

 Submit:

○ Agenda
○ Team roles and responsibilities document
○ Team budget
○ Workshop notes.

Your assessor will be looking for:

 Interpersonal skills to communicate and inspire trust and confidence of others and to ensure
their cooperation and support

 Networking skills to ensure support from key groups and individuals for
concepts/ideas/products/services

 Knowledge of business ethics and their application

 Knowledge of leadership styles and their application

 Knowledge of legislation, codes and by laws relevant to the organization’s operations

 Knowledge of organisation mission, purpose and values

BSBMGT605 Assessment 3 Version: v18.0
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Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019
  Knowledge of organisation objectives, plans and strategies

 Knowledge of organizational change processes.

 Meet with managers to wSubmit:

○ Agenda
○ Team roles and responsibilities document
○ Team budget
○ Workshop notes.

Mission - To achieve high return and give the best customer service

Vision - TO establish within 5 years the MLR brand - highest ethical standards with best in breed
performance

Values

Integrity

Client Focus

Teamwork

Excellence, innovation and continuous improvement

BSBMGT605 Assessment 3 Version: v18.0

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Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019
MEETING AGENDA

24/8/2018

Requirement Details

Date 24/08/2018

Time 10:00

Duration 1HR30 min

Attendees Peter Mitchell (Manager Investments) Pat Misfud (Manager Commercial

Reality) Sam Lee (Manager Residential Realty) Les Goodall (HR Manager)

Meeting structure (e.g. formal Formal

or informal)

Meeting purpose  Workshop training of agents

Objective of Meeting  Training for managers and agents on use of charter, WHS responsibilities and
legal/ethical responsibilities

Meeting chair Hugo Brasilino

Number of 5
participants(internal )

Location 363 George Steet, Sydney 2000

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Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019
 Pre-reading materials The responsibilities from previous meeting
for attendees

Documentation Overview of last meetings minutes and the action items

requirements for the from this - any new agenda items
meeting

Equipment required for Chairs, Desk, Laptop, Whiteboard, Paper and Pen
the meeting (e.g.
video/data projector,
microphone,
whiteboard)

Teleconferencing or N/A
videoconferencing
requirements and
equipments

Catering Yes - tea and coffee and light lunch

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Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019
 Training objectives for agents
WHS:
 Identify relevant legislation, standards
codes, etc.
 Fill out incident reports.
 Perform risk assessment.
 Fill in risk register.
Ethics:
 Identify relevant legislation, standards
codes, etc.
 Use ethics charter: ensure clients, tenants
etc are aware of charter (Revised
customer service procedures mandate
agents must ensure awareness).
 Follow REIV code of conduct: ensure
honesty.
 Act in non-discriminatory manner with
clients tenants.
Leadership Style Approach:
Democratic Leadership style - looks at the strengths of the team members and how they will
contribute to the success of the team
BSBMGT605 Assessment 3
Developed by: Nortwest Pty Ltd Approved by: QAM
Notes
●
● Managers to provide. support, training,
and supervision to employees to ensure
safe and healthy workplace practices are
carried out,
● Training needs to cover the information in
the Occupational Health and Safety Act
2004
● To make sure that any training carried out
is done in line with the Ethics charter
● For employees to understand the anti-
discriminatory policies of the company
and to carry out their jobs with this in
mind
● To continue regular updates of policies
and procedures and to make sure that all
staff are aware of the changes
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 Role Name/s Responsibilities Signature/s
(if required)

Training of Investment Peter Peter manages the

Real Estate Agents activities of investment
agents and will look after
all training

Has identified that the

best way is through
brainstorming as his team
is quite creative and like
to bounce ideas off one
another

Training of Commercial Pat Pat manages the activities

Real Estate Agents of commercial agents.

Has identified that there

are a number of new
starters in the team and
needs to go through an
overview of the OHS
policies and procedures

Has identified that

flowcharts will be useful
in training the team as it
gives them an idea of how
it all fits together for a
bigger idea approach

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Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019
 Training of Residential Sam Sam manages the
Real Estate Agents activities of residential
agents.

Has identified that some

of the team have been
overheard saying that
there aren’t enough clear
guidelines about
WHS/Ethics - will work
with them to find ways to
make them more
available and easy to
understand

Overseeing the MLR Les To discuss and develop

team in carrying out the teams learning and
the training in their development strategy for
own teams - to assist the rollout across teams
them in training and
development

Project Name:

Income Incl. GST Excl. GST

Total income

Expense Incl. GST Excl. GST

Training Room (first meeting) $150 $135

Training Room (booked once per week for the next 3 months $1200 $1,080

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Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019
 Managers (4 Managers x 12 hrs x $120) $5,760 $5,184.00

Projector $100 $90.00

Subtotal

Contingency (+10%) $721 $648.10

TOTAL $7931.00 $7,137.10

Signature: ________________________________________ Date: _24.08____/_____/______

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Developed by: Nortwest Pty Ltd Approved by: QAM Issued: June 2018 Review: June 2019