BIDISHA HALDAR

Mobile: 09869869072 ~ Tel: 022 25422478 ~ Email: bidisha_haldar79@yahoo.com

Seeking assignments in Business Analysis, International Business Relations with an

organisation of high repute

Professional Profile
● Over 5 years’​ of cross-cultural experience in Business Analysis, Credit Administration, Operations
Management, Client Servicing and Team Management.
● Sound knowledge of business research & analysis along with the process optimization, cost control and
revenue maximization.
● Well versed with use of SAP induced programmes in various applications.
● Adept in managing & leading teams for running successful process operations & experience of developing
procedures and service standards for business excellence.
● Possess excellent interpersonal, communication and organizational skills with proven abilities in training &
development, customer relationship management and planning.

Scholastics
● Pursuing Masters in Business Administration (Finance) from Manchester College of Professional Studies.
● Masters in Business Administration (Business Development and Analysis) from Bolton University in 2007.
● Masters in Science (Biotechnology & Industrial Microbiology) from Rai University in 2004.
● Bachelors in Science (Microbiology) from Elphinstone College, Mumbai in 2003.
● Degree in Microsoft Office Application and Internet from NIIT​ / 2000??

Professional Enhancements
- Marketing Training - EXACT Training - SAP Induced Programmes
- Phonetics training - Sales Training - Management Training
- Recruitment Training

Core Competencies ​(Pls confirm all the points???)

Business Analysis
● Understanding business needs, its strategic direction and identifying initiatives that will allow a business to
meet those strategic goals.
● Gathering requirements and preparing functional specifications from market requirements.
● Explaining requirements to the development group and providing functional understanding.
● Participating in arriving at solutions with the development team for any implementation problems.
● Analysing business processes, conducting benchmarking study / trend analysis and using various business
tools to assist the critical decision making process.

Operations Management
● Mapping clients’ requirements and coordinating in developing and implementing processes in line with
pre-set the guidelines.
● Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate
measures to maximise customer satisfaction level.
● Setting out quality standards for various operational areas; ensuring a high-quality customer experience
while adhering to the SLAs and work processes.

Team Management
● Leading, training and monitoring performance of the team members for maintaining excellence in the
service operations.
● Evaluating effectiveness of training & development programs; formulating or reviewing training Strategy
and determining appropriate instructional methodologies & formats.
 ● Creating & fostering a healthy environment which facilitates high performance of team members and
accomplishments of organisational goals.

Career Sketch

Royal Bank of Scotland, U.K. Credit Facility Executive Since Dec’06

Accountabilities:
● Managing Loan Agreements from Bank Branches using specific calculators to calculate APR% and payments.
● Handling Commercial & Corporate Securities and Finance Sector.
● Training & leading new joinees and allocating work to them.
● Working on SAP induces CRM screens for creating documents and handling complicated APR calculations.

Highlights:
● Successfully pre approved loans documentation and exceeded given targets by 25%.
● Recognised as a ​Stable and Constant Performer​.
● Implemented competitive change requests within the system and have won ​Award of Appreciation​.
● Functioned as a Credit Facilitator using CRM screens for analysis and calculations for Loans and APR which
is a SAP induced Programme.

Dental Insurance, U.K. Denplan Recruitment Advisor & Jan’06 – Nov’06

Administrator

Accountabilities:
● Managing insurance under Dental Surgeries in compliance with the surgeries behavioural policies.
● Recruiting patients under the Denplan Insurance Scheme - part of AXA Health Insurance programme.

Highlights:
● Successfully exceeded ​set targets by 50%​.
● Recognised an apt user of the EXACT System being used for Dental Programmes.

Telemark Services Bolton (BPO), U.K. Interviewer & Business Coordinator Mar’05– Dec’05

Accountabilities:
● Interviewing IT professionals of Multi National Organizations over phone and collecting data with regard to
their systems providers.
● Training individuals online for the organizations BPO services being held offshore.

Highlights:
● Twice awarded as ​Best Performer​ for maintaining Outsourced BPO services and management.
● Meticulously outsourced Services of Telemark Services in 2005 to a service organization in India.

Lawkim Godrej (BPO) Team Leader Aug’04– Dec’04

Accountabilities:
● Leading a team of 80 members for managing the new venture projects of Tata Indicom.
● Recruiting & training staff for maintaining performance of the project at all levels and reducing complaints.
● Using actual CRM backdrop for all reports and maintenance.

Highlights:
● Streamlined entire project with regular quality checks; sent reports to client and for the board.
● Actively involved in launching, streamlining and maintaining Tata Indicom Project.

Adventity (BPO) Team Captain Aug’03– Aug’04

- Joined as a Senior CSR and rose to the post of Team Captain

Accountabilities:
● Leading a team of 10 members for managing various new venture projects of Dish Network for the
International Customers.

Highlights:
● Streamlined the entire project with regular quality checks and provided training for new joiners.
● Played a major role in getting Adventity new projects by addressing all Test Calls.
● Twice awarded as Best Performer within a period of 6 months.
● Received ​Best Performer Award ​in 2003-2004.

V.R. Enterprises Senior Supervisor Jun’02– Aug’03

Accountabilities:
● Managing various activities including planning deputation of Engineers and arranging materials.

Personal Profile
Date of Birth : 23​rd​ May 1979
Address : Flat 302, Tower-D, Raunak Park, Pokhran Road No.2, Thane (W) – 400610, Maharashtra.