User ID

Password

Login

1.

Login by SAS3 API authentication

John Smi
John Smith Infinnty 20

1. My Profile
1 2 3 4
2. Open Ticket
3. Ticket Status
5 6 7 8 4. Payment
5. Cloudone+
9 6. c1movies.com
1 1
7. c1media.com
8. c1live.com
9. Chat
10. Call now
11. Web
12. About app
2 13. Logout
 1. Profile
User Name, Package, Balance, Phone, Expiration, Active/ Inactive

2. Open Ticket

John Smith
John Smith Infinnty 20

1 2 3 4

5 6 7 8

9 0 1 2

1. LOS
2. Speed Issue
3. No Internet
4. Link Drop
5. Recharge Issue
6. Router Configuration
7. High Ping
8. Packet Loss
9. YouTube Buffering
10. FB Buffering
11. Shifting
12. Other
 1. LOS

Show popup with a picture

Is any red colored LOS light showing on your ONU device?

Yes NO

If yes - send a LOS ticket

If no- send a no internet ticket

Popup: We have received your complain. We will contact you shortly.

2. Speed Issue

Did you restart your router?

Yes NO

If no: Please restart your router the router then test your bandwidth speed from speedtest.com.sg

If yes : How much speed are you getting from speedtest.com.sg ? ………………….Mbps

Submit

Popup: We have received your complain. We will contact you shortly.

3. No Internet

Is any red colored LOS light showing on your ONU device?

Yes NO

If yes - send a LOS ticket

If no- send a no internet ticket

Popup: We have received your complain. We will contact you shortly.

4. Link Drop

Is any red colored LOS light showing on your ONU device?

Yes NO

If yes - send a LOS ticket

If no- send a link drop ticket
Popup: We have received your complain. We will contact you shortly.

3. No internet
 Is any red colored LOS light showing on your ONU device?

Yes NO

If yes - send a LOS ticket

If no- send a no internet ticket

Popup: We have received your complain. We will contact you shortly.

5. Recharge issue

Are you sure?

Yes NO

If yes - send a call back ticket to call center to recharge

If no- back to home page

Popup: We have received your complain. We will contact you shortly.

6. Router Configuration

Are you sure?

Yes NO

If yes - send a call back ticket to call center to router configuration.

If no- back to home page

Popup: We have received your complain. We will contact you shortly.

7. Packet Loss

Are you sure?

Yes NO

1. If yes - send a call back ticket to call center about Packet Loss.
If no- back to home page

Popup: We have received your complain. We will contact you shortly.

8.Shifting

New Location for shifting

Address:

Area:

Thana:

Lat-Long:

Submit

Popup: We have received your shifting request. We will contact you shortly.

9. Other

Compline type

Details

Submit
3.Ticket Status

Date Issue Status

Date Issue Status

Date Issue Status

Date: Ticket Submission date

Issue: Ticket type
Status: Pending, On process, Solved
4.Payment

bKash: Open the payment instruction

Visa: Open the payment instruction
MasterCard : Open the payment instruction
American Express: Open the payment instruction
NexusPay: Open the payment instruction

Pay now

5. cloudone+
Redirect to coudone+ app
6. c1movies
Redirect to c1movies.com
7. c1media
redirect to c1media.com
8. c1live.com
Redirect to c1live.com
9. Chat
Redirect to m.me/cloudonebd

10. Call Now

Call to 09639111111

11. Web
Redirect to cloudone.com.bd

12. About app

This app is design & developed by technova
Phone: 01828 444 999

13. Logout