Republic of the Philippines

Department of Education
National Capital Region
Division of Taguig City and Pateros
SIGNAL VILLAGE NATIONAL HIGH SCHOOL
Ballecer St., Zone 2, Central Signal Village, Taguig City

Certificate of Completion
is
awarded to

____________________
for having completed the 240 hours work immersion requirements at the Convergys Philippines.
He/She has Satisfactorily/Outstandingly/Exceptionally met the competency requirements in the
following areas:

 Demonstrate understanding of the BPO/Call Center industry _______

 Participate in a work team environment _______
 Transmit/receive calls to or from customers _______
 Handle customers’ complaints _______
 Provide after-sales support and document events _______
 Work with Internet _______
 Organize and manipulate files _______
Total Mean Scores = _________
(5= Highly Observed; 4= Moderately Observed; 3=Fairly Observed; 2=Sometimes Observed; and 1= Never Observed)

Given this 30th day of November, in the year of the Lord,

two thousand and seventeen at Convergys, Makati City, Philippines.

___________________ Ms. Grazielle Anne Sanceja

HR Manager Assistant Talent Manager
Convergys – Makati Convergys – Makati

__________________ Mr. Ronald F. Cagampan

Work Immersion Company Trainer Work Immersion Teacher
Convergys – Makati SVNHS – SHS

Mrs. Angela K. Alaman DR. NOEMI O. BAYLE

Senior High School Coordinator Principal IV
SVNHS – SHS SVNHS – SHS
 Republic of the Philippines
Department of Education
National Capital Region
Division of Taguig City and Pateros
SIGNAL VILLAGE NATIONAL HIGH SCHOOL
Ballecer St., Zone 2, Central Signal Village, Taguig City

Certificate of Appreciation
is
awarded to

_______________
for the unwavering support and indefatigable effort to train the students in
the fulfillment of the work immersion program of the K-12 Curriculum.
The dedication to uplift the education of our country is never achieved
without the partnership between Convergys and SVNHS.

Given this 30th day of November, in the year of the Lord,

two thousand and seventeen at Signal Village, Taguig City.

MRS. ANGELA K. ALAMAN

Senior High School Coordinator
SVNHS – SHS

DR. NOEMI O. BAYLE

Principal IV
SVNHS – SHS