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  • Areas of CRM Solutions

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    Marie Schlehlein
    14 views1 page
    The document discusses customer relationship management (CRM) solutions and their key areas and goals. CRM aims to organize a company's interaction with customers, automate processes, and synchronize data. It helps salespeople better manage clients, find new customers, improve satisfaction, and maximize efficiency. Implementing a successful CRM strategy requires top management support, interdepartmental integration, skilled staff, and customer involvement. CRM software can standardize and automate sales, marketing, and service processes.

    Original Description:

    Mind Map CRM

    Original Title

    Mind Map Vrm

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    The document discusses customer relationship management (CRM) solutions and their key areas and goals. CRM aims to organize a company's interaction with customers, automate processes, and synchronize data. It helps salespeople better manage clients, find new customers, improve satisfaction, and maximize efficiency. Implementing a successful CRM strategy requires top management support, interdepartmental integration, skilled staff, and customer involvement. CRM software can standardize and automate sales, marketing, and service processes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    14 views1 page

    Areas of CRM Solutions

    Uploaded by

    Marie Schlehlein
    The document discusses customer relationship management (CRM) solutions and their key areas and goals. CRM aims to organize a company's interaction with customers, automate processes, and synchronize data. It helps salespeople better manage clients, find new customers, improve satisfaction, and maximize efficiency. Implementing a successful CRM strategy requires top management support, interdepartmental integration, skilled staff, and customer involvement. CRM software can standardize and automate sales, marketing, and service processes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Customers

    Managing company's
    Clients
    interaction

    Salesperson

    Organize

    Technology Automate

    What
    Synchronize

    Find, attract & win new


    customers

    Customer satisfaction

    Maximize business
    Goals
    efficiency
    Top Management
    Commitment and
    Support Simplify marketing and
    sales processes

    Define and
    Communicate CRM Reduce costs
    Strategy

    Helps to build strong


    Inter-Departmental Success factors relationship with
    Integration customers

    Skillful Staff Helps salesperson to


    have an overlook over
    their clients
    Manage IT Structure

    Streamlines business
    Customer Involvement processes

    Marketing
    CRM Standardizes and
    automates sales,
    marketing and service
    Sales Configuration
    Software processes
    Sales
    Relevance
    Sales Pipeline
    Personalized Product
    Configuration
    Support Incidents
    Areas of CRM
    Shorter Sales Cycle
    solutions

    Customer
    Service
    Segmentation
    Knowledge base

    Social Media Marketing


    Partner

    Optimum Utilization Of
    Analytics Communication
    Channels

    Data mining

    Performance
    Management

    Dashboards/KPIs

    Analytics
    Personal Productivity

    Customer Value
    Analysis

    Field Service Analysis

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