Suntech Warranty Claim Form

PROCEDURE

1. Installer completes thorough fault diagnosis of PV System. Refer to Suntech PV Module Troubleshooting Guidelines.

2. Installer contacts Suntech on 02 8188 2450, on site with suspected faulty module on hand to provide details. Either the Installer or
Suntech will complete Page 2 of this form.

3. Suntech issue a Warranty Case #, and can in most cases determine the validity of the claim over the phone1.
 For valid claims that are covered by Suntech’s warranty, Suntech will typically authorise a warranty replacement. The Installer can
obtain a replacement module (same footprint with equal or higher power) from their local Distributor by presenting the Warranty
Case # to the Distributor2.
 For potentially valid claims, Suntech will instruct the Installer to return the suspected faulty module to Suntech R&D Australia3 for
further testing (transport arranged with Suntech). If the claim is valid, Suntech will issue authorise the Distributor to provide a
replacement module.

4. Suntech send the Warranty Claim Form and Warranty Resolution Agreement for the Installer to complete, sign and return.

5. Suntech will pay for transportation costs for any modules requested to be returned to Suntech for further testing. For all valid claims
Suntech will additionally reimburse the Installer a fixed labour cost4 upon receipt of the completed warranty forms and an invoice 5.

1
All claims are subject to review and are limited by the original warranty.
2
If distributor cannot obtain a suitable replacement module, then Suntech will refund the purchase price of the module to the Installer.
3
Warranty Returns, Suntech R&D Australia, 82-86 Bay Street, Botany NSW 2019, Australia.
4
Fixed fee of $120 for the first module replaced, plus $60 for each additional module replaced.
5
Address invoice to: Suntech Power Australia Pty Ltd. Suite 1101, Level 11, 201 Miller Street, North Sydney NSW 2060.
Suntech Warranty Claim Form June 2012, Ver 2.0
Suntech Warranty Claim Form
CLAIM INFORMATION
Your Reference #: Warranty Case #:

1. Consumer Details Installer Details

Consumer Name: Company:
Consumer e-mail: Contact Person:
Installation Address: Email:
Telephone: Telephone:

2. System Details
Date System Installed: Module Type: Number of Modules:
System Monitoring (if any): Inverter: Mount:

3. Claim Details
Description of defect/claim and troubleshooting conducted:

Date fault reported to installer: Claim Quantity:

Serial Number(s): STP

c. Photos of the following: 

Attach the following 
- whole system installation 
a. Copy of original invoice to Consumer  - whole defective module (in portrait) 
b. Clear photos of Serial Number(s):  - close up of defect 

Suntech Warranty Claim Form June 2012, Ver 2.0

Suntech Warranty Claim Form
4. Actions:
a. Send completed Warranty Claim Form, invoice and pictures to services@suntech-power.com.au.
b. Obtain authority to return and/or replace suspected faulty module.
c. Send Return Module (if requested by Suntech) to Suntech R&D Australia: 82-86 Bay Street, Botany NSW 2019, Australia.
d. Replace suspected faulty modules (replacement module(s) can be obtained from authorised Suntech Distributor).

5. Replacement Module Information:

Module Type
Serial number(s)

6. Provide Invoice

Return transportation cost: AUD$ Module cost: AUD$ Fixed labour cost: AUD$

7. Sign Warranty Resolution Agreement

8. Official (completed by Suntech):

Requested to return suspected faulty module: Yes  No 
Valid Claim: Yes  No . If no, reason:
Resolution: Replacement:  Refund:  Reject:  (Tick one only)
Refund amount: AUD Approved by:
Fault Category: Module Component:

Suntech Warranty Claim Form June 2012, Ver 2.0