Retaining Talent in The Era of Disruption

Seminar Nasional V, Healthcare Expo IV dan Kongres V ARSSI Presented by Lianawaty Suwono
19 Juli 2018 Managing Director of Human Capital
A Leading Transaction Banking Business
BCA closed to 16 millions interconnected
customers benefit from the Bank’s growing
& diversified transaction banking network

Total Asset :
745.4 trillion Rupiah

as of Feb 2018
Digital Disruption
has already happened
 32% of
Indonesian
Citizens are
Millennials
According to E&Y stat, Millennials would
occupy 75% of the global workforce by 2025
Millennials’ Traits

Tech savvy

High mobility

ChallengeReal
andTime
Innovation
seeker

Always connected
The Challenges

Seminar Nasional V, Healthcare Expo IV dan Kongres V ARSSI

19 Juli 2018
 Demographic by Generation
67% 65%
70%
59%
Employees Percentage

55%
60% 52%
50% 43%
37% 2013
40% 32%
2014
30% 23%
18% 2015
20% 14% 12%
9% 7% 2016
5%
10% 2017
0%
Baby Boomers Generation X Generation Y
(<1965) (1965-1980) (>1980)
Generation

Total Employee as of Dec 2017= 25,439 employees

We need to
prepare the
employees
to be ready in
the Digital Era
The Strategies

Seminar Nasional V, Healthcare Expo IV dan Kongres V ARSSI

19 Juli 2018
Build and Develop
The Talent
It started with Recruiting
the Right Candidates Build and Develop
The Talent

Source :
 Fresh Graduates
 First Jobbers
Why ? Strategy ?
To embed corporate culture Employer Value Proposition

Customer Focus Integrity

Continuous Pursuit Teamwork
for Excellence
BCA also Prepares Trainee
as Future Leader Banker Program 2016

2014 Staff
Program

2009

2008
Evaluate MDP Program

2005
ODP
Needs of Leaders 1990
in the Branches
 1 2 3

- Meet the Business

Write down - Partner
about Basic
the Learning about
contributions and Banking
- Secondary BCA - Getting know the Team
activities in learning
 Multimedia
New on the job Lecture Understudy Outbound
Ready for the next job
Audiovisual Seminar Assignment Role Play
1E-Learning 2 3 Workshop 4 5 Behavior Modeling
6 7 Case Study8
Technical Culture Expand Build Help workers Update
Project Assignment Help Prepare

Experience
Activities
Classroom
Self Learning

Simulation
On the Job
Manual, SOP
aspects and the Worker’s address skill and workers workers
Action Learning
of jobs values of scope of Profiency undocu- know- choose for their
the assign- mented Secondments
ledge career next job
group ments Job Rotation
challenges goals
Coaching
- Staff Program Career Development
Regular Training Informal Learning
Mentoring
- Trainee/BDP Program Program
Build and Develop
The Talent
 Build and Develop
On-the-Job Experiences The Talent
• Turnaround
• Increase in Job Scope
70:20:10 •
•
Horizontal move
Stakeholder engagement
Development Approach
• Cultural Crossing
On-the-Job • New Initiative
70% EXPERIENCES Mentoring, Coaching, Feedback
• Bosses and Superior Mentoring
Mentoring, Coaching,
20% Feedback • Handling Difficult People
• Feedback and Coaching
10% Classroom
Classroom
• Coursework and Training

* Based on Center of Creative Leadership

Career Development Program
P2M
UTAMA

P2M
MADYA

P2M
MUDA II

P2M
Program for MUDA I

developing talent to P2
PRATAMA
the higher echelon

S1
-
S7A S6 S5 S4 S3 S2
Learning Culture
BCA Learning Institute
Framework
Business Strategies Learning Culture

BCA Group

Learning
Infrastructure

Blended
Learning Learning
Learning
Design Learning
Need Digital
Leadership Knowledge Learning
and Evaluation
Analysis Development Management Technology
Solution Conventional

Learning
Delivery

Learning Development Cycle

Leadership

THE BCA WAY

 Learning Culture

• Cultivate sharing
knowledge culture
• Develop employee’s
knowledge
• Support organization’s
learning and create
innovations
• Develop and share
important knowledge
 Learning Culture

Community of Practice
Cultivate the Digitalization
Learning Culture

Learning with Gamification

Augmented Reality and Virtual Reality

BCA eLibrary
(BLiMS)
Online Branding
Human Resource Application
and Recruitment
Learning Culture
Blended Learning Model
Learning Culture

Receive Study with Discussion in Upload Video to

Invitation Email eLearning* MorningBCA* MorningBCA
Pre-Training
Fill in the Online Review &
EAP Evaluation Create Project Case Study Discuss the
Form Material
During in Class
Upload the The training concept is combining in
Assign in the
Report in class and outside class learning (self
Working Unit MorningBCA** learning) which utilize the technology.
Post-Training * Mandatory and maximum completion date is D-14
** Maximum completion date is D +14
BCA Learning Institute
- 2 Towers
- PE Courts
- Go Green Environment
• 49 Classrooms with e-Podium
• 9 Computer Labs
• 7 Assessment Rooms
• 2 Mini Bank CS
• 2 Mini Bank Teller
• Video Conference Class
• Innovation Room
• Trainer Lounge
• Library
Comfortable Dining Area
Create Warmth Atmosphere
Create Warmth
Atmosphere
 Cozy Workplace
Create Warmth
Atmosphere

Working Area Discussion Area

Meeting Room Energetic Room

 BAKORSENI
(Badan Koordinasi Olahraga, Seni, dan Hobi)
Create Warmth
Atmosphere

• Asia Bike • Asia Football

• Asia Band • Asia Tennis
• Asia Basket • Asia Table Tennis
• Asia Volley • Asia Fishing
• Asia Bowling • Asia Chess
• Asia Badminton • Asia Hiking
• Asia Futsal • Asia Runner
• Asia Choir • Asia Karate
• Asia Lens • Asia Dive
• Asia Dance • Asia Wangi (Wayang)
 Provide
Counseling
Facility
Initiate Healthy
Lifestyle
Pekerja
TerSEGAR
Health
Talk
Educate Create Warmth
Atmosphere
Mother about
Lactation

Fun and Educative

Activities for
Children
Transform Working Model
More Challenging Working Method
Transform
Working Model

Scrum Mini Company

4 Disciplines
The team develop product/activity/application
of•Execution
Consist of some related
• (4DX) 2012 work units Kaizen 2017
• Using Agile Scrum framework
• More efficient and empowered
Gen Y could show their leadership and
• 2010 creativity
2014
Employee’s Digital Experience
in Digital Banking Transform

and Digital Channel

Working Model
 Transform
Working Model

Flex Working Hour

Feel Social Experience
Encourage Creativity
 Various Competition
Encourage
Creativity
Encourage
Creativity
Encourage
Creativity
Encourage
Creativity

Internal Financial Technology Hackathon (Finhacks)

Encourage
Creativity
Encourage
Creativity
Encourage
Creativity
The Results

Seminar Nasional V, Healthcare Expo IV dan Kongres V ARSSI

19 Juli 2018
Composition of Management
Position External Internal Total % Internal
Director 2 9 11 81.8%
Senior Manager 6 53 59 89.8%
Middle Manager 4 106 110 96.4%
Line Manager 6 456 462 98.7%
Total 18 624 642 97.2%

External
3%

Internal
97%
as of Feb 2018
 Turnover Percentage
5,0%
4,1%
4,0% 3,8%
3,5% 3,4%
3,0% 2,7%
2,2% 2,2% 2,4%
2,0%

1,0%

0,0%
2014 2015 2016 2017
% Overall Turnover
% Gen Y Turnover (Compare to Gen Y Employees)
 Team Engagement on Profit
Survey by :
(in Billion Rp)

25.000 23,310
20,606
20.000
16,486
15.000 14,254
10,820 11,721
10.000
4,56 4,6 4,66 4,66
5.000 4,19
Only
It is8%
theofsecond
the organizations across
time for BCA to bethe
0 world have
awarded been awarded
as Gallup the 2017
Great Workplace
2011 2012 2013 2014 2016 2017 Gallup Winner
Award Great Workplace
(2015 andAward
2017).
 The Attainment

Thank You 18
Candidates
have been
promoted
9 as Head of 36
Candidates KCU Candidates
have been are waiting
rotated to to be promoted
different as Head of
job field KCU