There seems to be an issue with the

connection, what went wrong?

Fret not!

below.
Simply check your mobile device settingsasasbelow.
Simply check your mobile device settingsshould be able to
Once the following steps are done, you
Once the following steps are done, you should be able to
use your Roaming Data Pump!
use your Roaming Data Pump!

A. Check that Mobile Data and Data Roaming

are both enabled on your device.

B. Ensure that Access Point Network (APN) setting

is set to ‘hicard’.

C. Log onto GOMO Partner Network Operators.

 IOS DEVICES

A. Check that Mobile Data and

Data Roaming are both enabled on your device.

Step 1: Step 2:

• Go to • Go to
Settings. Mobile Data.

Step 3: Step 5:

• Turn on • Turn on
Mobile Data. Data Roaming.

Step 4:

• Go to Mobile
Data Options.
 IOS DEVICES

B. Ensure that the Access Point Network

(APN) setting is set to 'hicard'.

Step 6: Step 7:

• Go to Mobile • Under Mobile

Data Network. Data and APN,
type in ‘hicard’.

• Leave the other

fields blank.

C. Log onto GOMO Partner Network Operators.

Step 8: Step 9:

• Go to • Select
Network Selection. GOMO Partner
Network Operators.
• Turn off
Automatic.
 ANDROID DEVICES

A. Check that Mobile Data and

Data Roaming are both enabled on your device.

Step 1: Step 2:

• Go to • Search for
Settings. Mobile Data.

• Go to
Mobile Data.

Step 3: Step 4:

• Turn on • Turn on
Mobile Data. Data Roaming.
 ANDROID DEVICES

B. Ensure that the Access Point Network

(APN) setting is set to 'hicard'.

Step 5: Step 6:

• Search for Access • Go to symbol

Point Names. on top right.

• Go to Access • Go to
Point Names. New APN.

Step 7:

• Type in name:
‘hicard’.

• Type in APN:
‘hicard’.

• Leave the other

fields blank.

•
 ANDROID DEVICES

C. Log onto GOMO Partner

Network Operators.

Step 8: Step 9:

• Search for • Turn off

Network Selection. Automatic.

• Go to
Network Selection.

Step 10:

• Select
GOMO Partner
Network Operators.
 GOMO Partner
Network Operations

Don’t forget to set up your phone’s network settings in

Don’t forget to set up your settings in
phone’s networknetwork
order to connect with our overseas
order to connect with our overseas network
operators while travelling.
operators while travelling.

Destinations Partner Operator Handset Display

Hong Kong CSL HK CSL / CSL / 454-00

HKT (PCCW) PCCW / PCCW-HKT / 454-19
Indonesia Telkomsel TELKOMSEL / IND TELKOMSEL / TSEL
Malaysia Maxis My Maxis / My 012 / 50 212
Thailand AIS (AWN) AIS / AIS 3G / 520 03 / TH 03
Philippines Globe Telecom GLOBE PH / GLOBE
Australia Optus YES OPTUS
Macau CTM (LTE) CTM / 45501 / 45504
Japan Softbank Corp / KDDI J-Phone / Vodafone JP / 44020 /
SOFTBANK JPNKI / JPNKD (IB)
South Korea KT Olleh
Taiwan Taiwan Mobile (LTE) TAIWAN MOBILE / TW MOBILE /
TWN GSM / PACIFIC / TWN GSM1800 /
TWN 97 / ROC 07 / 466 97 / TW 97 / TCC

Time to get out of town!