Accountability

Session objectives
By the end of the session the participants
will be able to:
 To brainstorm about establishing and
delivering commitment
 To know about Staff competency
 To discover possible Information sharing
methods
 To introduce key steps to setting up a
complaints and feedback mechanism
 What is Accountability
• Accountability is using our power responsibly.

• Traditionally, it was understood as the way in which those who

authorized others to act on their behalf made sure that authority was
being used as agreed

• . Accountability is now more often understood to also be a right of

anyone affected by the use of authority.
We will be held accountable on three ways
Upward accountability
like donors,
government

Parallel accountability
like internally in our
organization
US Parallel accountability like
peer organization

Down ward accountability

like community, children, our
beneficiaries
 Importance of being accountable
• Better understanding of the needs of the people we seek to assist
• Improved relationship with (and acceptance by) communities
• Reduced risk of fraud or of funds being used inefficiently
• Reduced risk of harm to the people we seek to assist that might be caused by a
breach of the conduct by our own staff or by the design of the intervention itself
• The ability to demonstrate to our donors that we are able to deliver on quality
processes such as accountability in programme design and implementation.
 Accountability (CHS) standards
Currently we your Nine accountability standards which is addressed on Core
humanitarian standards

The CHS applies to organizations and individuals that:

• deliver direct assistance to communities and people affected by crisis;
• provide financial, material or technical support to other organizations, but do
not directly take part in providing assistance; or
• combine both these approaches.
 Standards:
1. Communities and people affected by crisis receive assistance
appropriate to their needs.

Quality Criterion: Our response is appropriate and relevant.

- Need assessment
- Address their priority
 Standards:

2. Communities and people affected by crisis have access to the

humanitarian assistance they need at the right time.

Quality Criterion: Our response is effective and timely

 Standards:
3. Communities and people affected by crisis are not negatively
affected and are more prepared, resilient and less at-risk as a
result of humanitarian action.

Quality Criterion: Our response strengthens local capacities and

avoids negative effects.
 Standards:
4. Communities and people affected by crisis know their rights and
entitlements, have access to information and participate in
decisions that affect them.

Quality Criterion: Our response is based on communication,

participation and feedback
 Standards:
5. Communities and people affected by crisis have access to safe
and responsive mechanisms to handle complaints.

Quality Criterion: Complaints are welcomed and addressed.

 Standards:
6. Communities and people affected by crisis receive coordinated,
complementary assistance.

Quality Criterion: Our response is coordinated and complementary.

 Standards:

7. Communities and people affected by crisis can expect delivery

of improved assistance as organizations learn from experience
and reflection.

Quality Criterion: Our actors continuously learn and improve

 Standards:
8. Communities and people affected by crisis receive the assistance
they require from competent and well-managed staff and
volunteers.
Quality Criterion: Staff 11 are supported to do their job effectively,
and are treated fairly and equitably.
 Standards:
9. Communities and people affected by crisis can expect that the
organizations assisting them are managing resources effectively,
efficiently and ethically.

Quality Criterion: Resources are managed and used responsibly for

their intended purpose.