Schermerhorn & Bachrach / Management 13th edition Practice Quiz Source File

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1. Which of the following is NOT a defining characteristic of Weber’s bureaucratic organization?

a. Clear division of labor
b. Flexible hierarchy of authority
c. Formal rules and procedures
d. Impersonality
e. Careers based on merit

Ans: b
Difficulty: Moderate
LO1: Classical Management Approaches
AACSB: Analytic | Motivation Concepts
Bloom’s Taxonomy: Comprehension

2. Possible disadvantages of bureaucracy include all of the following EXCEPT:

a. excessive paperwork or “red tape.”
b. slowness in handling problems.
c. flexibility in the face of shifting customer or client needs.
d. resistance to change.
e. empathy apathy.

Ans: c
Difficulty: Moderate
LO1: Classical Management Approaches
AACSB: Analytic | Motivation Concepts
Bloom’s Taxonomy: Comprehension
Schermerhorn & Bachrach / Management 13th edition Practice Quiz Source File

3. Fayol’s principle that each person should receive orders from only one boss is called the
_____.
a. scalar chain principle
b. unity of direction principle
c. unity of command principle
d. hierarchy principle
e. clear division of labor principle

Ans: c
Difficulty: Moderate
LO1: Classical Management Approaches
AACSB: Analytic | Leadership Principles
Bloom’s Taxonomy: Knowledge

4. Which of the following is NOT a classical management approach?

a. Scientific management
b. Administrative principle
c. Neoclassical management
d. Bureaucratic organization
e. All of these ARE classical management approaches.

Ans: c
Difficulty: Moderate
LO1: Classical Management Approaches
AACSB: Analytic | Motivation Concepts
Bloom’s Taxonomy: Comprehension

5. According to _____, the principle object of management should be to secure minimum

prosperity for the employer, coupled with the maximum prosperity for the employee.
a. Follett
b. Taylor
c. Weber
d. Hawthorne
e. Maslow

Ans: b
Difficulty: Moderate
LO1: Classical Management Approaches
AACSB: Analytic | Motivation Concepts
Bloom’s Taxonomy: Comprehension
Schermerhorn & Bachrach / Management 13th edition Practice Quiz Source File

6. The three branches of the classical approach to management are

a. behaviorism, rationalism, and self-actualization.
b. scientific management, administrative principles, and bureaucratic organization.
c. authoritarian, permissive, and homeostatic.
d. economic, modern, and self-actualizing.
e. open, closed, and entropic.

Ans: b
Difficulty: Moderate
LO1: Classical Management Approaches
AACSB: Analytic | Motivation Concepts
Bloom’s Taxonomy: Knowledge

7. Fayol identifies five duties of management: foresight, organization, command, coordination,

and _____.
a. control
b. motivation
c. planning
d. organizing
e. leading

Ans: a
Difficulty: Moderate
LO1: Classical Management Approaches
AACSB: Analytic | Leadership Principles
Bloom’s Taxonomy: Knowledge

8. __________ pioneered the use of motion studies as a management tool.

a. Frederick Herzberg
b. Max Weber
c. Abraham Maslow
d. Frank and Lillian Gilbreth
e. Mary Parker Follett and James D. Mooney

Ans: d
Difficulty: Easy
LO1: Classical Management Approaches
AACSB: Technology | Information Technologies
Bloom’s Taxonomy: Knowledge
Schermerhorn & Bachrach / Management 13th edition Practice Quiz Source File

9. If Joanna’s manager wants to use her understanding of Maslow’s Theory of Human Needs to
motivate Joanna’s behavior, which of the following is critical for the manager to remember?
a. The deficit principle, which states that satisfied needs remain motivators.
b. The progression principle, which states that a need at any level is only activated when the next-
lower-level need is satisfied.
c. The progression principle, which states that all needs are activated at one time.
d. The Hawthorne effect principle, which describes the need for attention.
e. None of these statements is true.

Ans: b
Difficulty: Difficult
LO2: Behavioral Management Approaches
AACSB: Reflective Thinking | Motivation Concepts
Bloom’s Taxonomy: Application

10. Maslow’s theory is based on two underlying principles: the ______ principle and the ______
principle.
a. self-fulfilling prophecy, progression
b. Theory X, Theory Y
c. unity of command, unity of direction
d. contingency, subsystem
e. deficit, progression

Ans: e
Difficulty: Moderate
LO2: Behavioral Management Approaches
AACSB: Analytic | Motivation Concepts
Bloom’s Taxonomy: Comprehension

11. The well-regarded scholar Chris Argyris believes, like McGregor, that managers who treat
people positively and as responsible adults will achieve the highest ________.
a. corporate ladder
b. productivity
c. employee turnover
d. absenteeism rate
e. self-fulfilling prophecy

Ans: b
Difficulty: Difficult
LO2: Behavioral Management Approaches
AACSB: Analytic | Motivation Concepts
Bloom’s Taxonomy: Analysis
Schermerhorn & Bachrach / Management 13th edition Practice Quiz Source File

12. The need for biological maintenance (food, water, and physical well-being) is referred to as
_____ needs, according to Maslow.
a. esteem
b. safety
c. social
d. physiological
e. self-actualization

Ans: d
Difficulty: Moderate
LO2: Behavioral Management Approaches
AACSB: Analytic │ Motivation Concepts
Bloom’s Taxonomy: Knowledge

13. A(n) _____ is a collection of interrelated parts working together for a purpose.
a. system
b. subsystem
c. open system
d. closed system
e. mixed system

Ans: a
Difficulty: Easy
LO3: Modern Management Foundations
AACSB: Analytic | Environmental Influence
Bloom’s Taxonomy: Knowledge

14. Learning organizations are characterized by which of the following core ingredients?
a. Mental models
b. Personal mastery
c. Systems thinking
d. Shared vision
e. All of these are correct.

Ans: e
Difficulty: Moderate
LO3: Modern Management Foundations
AACSB: Analytic | Leadership Principles
Bloom’s Taxonomy: Knowledge
Schermerhorn & Bachrach / Management 13th edition Practice Quiz Source File

Management, 13th Edition SOLUTION MANUAL Schermerhorn

Bachrach
Full download at:
https://testbankreal.com/download/management-13th-edition-solution-
manual-schermerhorn-bachrach/
Management, 13th Edition TEST BANK Schermerhorn Bachrach
Full download at:
https://testbankreal.com/download/management-13th-edition-test-bank-
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