Model Curriculum

Business Correspondent

Business Correspondent
SECTOR: BFSI
SUB-SECTOR: Banking
OCCUPATION: Financial Inclusion Services
REFERENCE ID: BSC / Q0301, Version No. 1.0
NSQF LEVEL: 3

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Model Curriculum for Business Correspondent

Table of Content:

Curriculum
Business Correspondent ..................................................................................................................................................................... 3

Annexure1: Assessment Criteria ....................................................................................................................................... 6

Annexure2: Trainer Prerequisites… .................................................................................................................................. 7

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 Model Curriculum for Business Correspondent

Business Correspondent
CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Business Correspondent”, in the “BFSI” Sector/Industry and aims at
building the following key competencies amongst the learner

Program Name Business Correspondent / Business Facilitator

Qualification Pack Name & BSC / Q 0301

Reference ID.
Version No. 1.0 Version Update Date 22 – 12 – 2015

Pre-requisites to Training Minimum qualification – Class X

Maximum qualification – Graduate in any field
Training Outcomes After completing this programme, participants will be able to:
 Educate prospective clients about various banking products and services
 Initiate application process for various types of accounts on behalf of
clients
 Initiate application process for various types of loans on behalf of clients
 Conduct KYC verification and collect documents to support the verification
 Follow up with the bank’s staff on processing of applications for various
accounts and loans
 Resolve queries that clients may have regarding various products, status of
their applications / loans, interest computations and so on
 Assist clients in executing payments / transfers
 Assist clients in availing other banking services as required from time to
time
 Update the bank’s MIS with daily / weekly status reports

This course encompasses 4 out of 4 National Occupational Standards (NOS) of “Business Correspondent” Qualification Pack
issued by “The BFSI Sector Skill Council of India”.

Sr. Module Theory Practical Key Learning Outcomes Corresponding Equipment

No. Duration Duration NOS Code Required
(hh:mm) (hh:mm)
1 Introduction to 5 15  Realize the need for and basics N0301 White board,
Financial inclusion of Financial Inclusion Marker,
and Banking  Learn about basics of Banking Overhead
 Comprehend the Banking projector,
Structure Laptop,
 Differentiate types of banking Internet access
 Understand the History and
evolution of Banking in India
 Learn about recent trends in
banking

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Model Curriculum for Business Correspondent


2 Banking Products 5 20  Differentiate types of Customers N0301 White board,
and Customers  Recognize Bank-Customer Marker,
relationships overhead
 Learn about Deposit Products projector,
 Apply the Principles of Lending laptop, internet
 Learn about Lending Products access, bank
 Comprehend Codes of operation account
opening forms,
Sample KYC
forms and
documents
3 KYC and 2 10  Open client Accounts in banks N0302 White board,
Application  Apply KYC norms in account Marker,
opening process overhead
 Learn nuances of PMLA, 2002 projector,
 Perform the KYC process and laptop, internet
verify requirements access, bank
account
opening forms,
Sample KYC
forms and
documents
4 Transactional Tools 3 10  Describe Payment mechanisms N 0303 White board,
 Describe the working of Marker,
Internet, Mobile banking overhead
 Perform Interest calculation projector,
 Learn about E wallets laptop, internet
 Learn the usage of Negotiable access,
instruments payment
deposit slips,
neft forms
5 Risk Management 5 5  Differentiate types of risks N 0304 White board,
 Classify assets as per risk Marker,
 Classify assets as NPA and take overhead
suitable action projector,
laptop, internet
access
6 Regulatory aspects 5 5  Describe the Role and functions N 0304 White board,
of RBI Marker,
 Learn Banking regulation act overhead
 Learn RBI Act projector,
laptop, internet
access
7 Basics of Selling 0 15  Learn Basics of Communication N 0301 White board,
 Apply various forms of Marker,
communication overhead
 Make communication effective projector,
 Perform client Negotiations laptop, internet
 Use appropriate Telephone access, Chart
etiquette and Meeting etiquette paper for
 Manage Services activities
 Sell various banking products

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 Model Curriculum for Business Correspondent

and services to prospective

clients using ethical and
effective skills

8 Accounting and 5 10  Learn the Settlement process N0303 / 0304 White board,
Settlement  Analysed MIS Marker,
 Account for loans overhead
 Review and documentation projector,
laptop, internet
access, Tally

Grand Total Course Duration: 120 Hours 00 Minutes

(This syllabus/ curriculum has been approved by BFSI Sector Skill Council of India (name of relevant Sector Skill
Council or NSDC designated authority)

Annexure1: Assessment Criteria

Assessment Criteria for Business Correspondent

Job Role Business Correspondent
Qualification Pack BSC / Q 0301
Sector Skill Council BFSI Sector Skill Council of India

Sr. Guidelines for Assessment

No.
1 The assessment for the theory part will be based on knowledge bank of questions created by the SSC
2 Individual assessment agencies will create unique question papers for theory part for each candidate at each
examination/training centre.
3 Individual assessment agencies will create unique evaluations for skill practical for every student at each
examination/training centre based on these criteria
4 To pass the Qualification Pack, every trainee should score the minimum percentage assign to that job role,
aggregate of theory and practical.
5 In each paper there will be 60 questions each though it’s online or offline.
6 The assessor will be required to translate the questions from English to local language. And the VIVA also be
conducted in English or local language as per their comfort.
7 VIVA will be conducted with Online as well as Offline exams.
8 Pass percentage for the course will be 50.

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Model Curriculum for Business Correspondent

MARKS
ALLOCATION
ASSESSMENT Assessment criteria Total Marks Out Of Theory Skills
OUTCOME (PC) Practical
(NOS CODE AND
DESCRIPTION)
1. BSC / N Spreading Awareness about 100 100 20 80
0301 banking and banking products
SOURCING Inform the customer regarding
NEW products, resolve queries,
CUSTOMERS explain the application
processes and requirements
2. BSC / N 0302 Provide customer with forms 100 100 30 70
ASSIST WITH needed and help in filling the
APPLICATION application forms
PROCESS Verify information details and
collect requisite documents
3. BSC / N 0303 Carry out regular banking 100 100 40 60
EXECUTE AND transactions for customers
FACILITATE Resolve Customer queries and
TRANSACTIONS complaints
4. BSC / N 0304 Advise customers on other 100 100 30 70
PROVIDE ON- services and products
GOING SERVICES Assist with recovery, credit
counselling

QP TOTAL 400 120 280

Annexure2: Trainer Prerequisites for Job role: “Business Correspondent” mapped to Qualification Pack: “BSC / Q
0301 ”

Sr. Area Details

No.
1 Job Description To deliver accredited training service, mapping to the curriculum detailed
above, in accordance with the Qualification Pack “BSC / Q 0301”.
2 Personal Attributes Aptitude for conducting training, and pre/ post work to ensure
competent, employable candidates at the end of the training. Strong
communication skills, interpersonal skills, ability to work as part of a team;
a passion for quality and for developing others; well-organised and
focused, eager to learn and keep oneself updated with the latest in the
mentioned field.
3 Minimum Educational BCom
Qualifications JAIB / CAIIB certification a plus

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4a Domain Certification
4b Platform Certification
5 Experience
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Model Curriculum for Business Correspondent
Certified for Job Role: “Business Correspondent” mapped to QP: “BSC / Q
0301”. Minimum accepted score as per respective SSC guidelines.
Recommended that the Trainer is certified for the Job Role: “Trainer”,
mapped to the Qualification Pack: “SSC/1402”. Minimum accepted score
as per respective SSC guidelines.
Minimum 3 years experience as a trainer in the BFSI domain
Minimum 2 years experience as a trainer of Banking subjects
Experience in banking / banking services a plus
Experience in financial inclusion / microfinance sectors a plus
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 BFSI Sector Skill Council of India

Rakesh M. Bhatt
BFSI Sector Skill Council of India
25th Floor, P.J. Tower, Dalal Street, Fort, Mumbai - 400 001