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1dubicka Iwonna English For International Tourism Pre Interme PDF
1dubicka Iwonna English For International Tourism Pre Interme PDF
Introduction
WELCOME!
This Test Bank will provide you with materials to use alongside English for International Tourism Pre-
Intermediate. There are a variety of tests to check on students’ progress and comprehension of aspects covered
in the course materials.
PLACEMENT TEST
This test is intended to show whether a student has a sufficient understanding of Elementary level language
for a Pre-Intermediate level course. There are two versions of this test to present options for teachers to swap
tests as needed. The answer keys can be found in the same menu as the tests.
UNIT TESTS
These would normally be given after a unit has been studied. However, in the case where units are not
followed sequentially or where new students join a class, they can also be used to check on prior knowledge.
Each Unit Test focuses on grammar, vocabulary and professional skills language. There are ten Unit Tests,
each with two versions. This presents two options for teachers to use, either if a test is to be repeated or for
large groups. The answer keys can be found in the same menu as the tests.
PROGRESS TESTS
There is a Progress Test after every two units of the Coursebook, which focuses on grammar, vocabulary,
professional skills language, listening, reading and writing emails. These tests are cumulative, so that Progress
Test 1 covers Units 1–2, Progress Test 2 covers Units 1–4, and so on. They focus on all aspects of the course
covered up to that stage. They can help to pinpoint any aspects requiring revision or extended work. As with
the Unit Tests, there are two versions of each Progress Test. The listening exercises are at the beginning of
both tests so can be done at the same time if both versions of the test are being used simultaneously. The
answer keys and audio scripts can be found in the same menu as the tests.
AUDIO SCRIPTS
The listening exercises for the Progress Tests and End of Level Tests come from the Coursebook, so you will
need the Coursebook Audio CD to use these tests. Audio scripts are provided for all listening exercises that
appear in these tests.
1
Name Class
Placement Test A
a) am b) is c) are d) aren’t
a) am b) is c) are d) aren’t.
a) is b) are c) am d) do
6 Gina and Kelly are sisters, _____ parents are from Canada.
a) a b) an c) the d) –
a) – b) a c) an d) the
a) Do ... work b) Do ... works c) Does ... work d) Does ... works
a) Does ... has b) Does ... have c) Do ... has d) Do ... have
a) at b) by c) on d) of
a) Can ... speak b) Can ... speaks c) Do ... can d) Do ... speaks
30 A small black coffee for him and a glass of water for _____, please.
a) I b) me c) mine d) my
a) does ... got b) has ... have c) do ... has d) has ... got
a) for b) in c) at d) on
a) Do ... enjoy b) Did ... enjoy c) Do ... enjoyed d) Did ... enjoyed
a) in b) by c) on d) at
49 Peter has got fair hair and blue eyes. He also has _____.
52 The tour bus _____ us _____ from the airport and took us to our hotel.
54 I ______ take any holiday in the summer because the hotel I manage is always very busy then.
a) do ... eat b) are ... eating c) is ... eating d) did ... ate
66 This hotel is _____ than the hotel we stayed in last year but is nicer.
a) the fresher b) the freshest c) the most fresh d) the more fresher
69 I prefer trying out different restaurants _____ at the hotel every night.
70 We _____ visit my cousins in Moscow next month. I bought the plane tickets yesterday.
a) Do ... will b) Will ... to c) Are ... going to d) Are ... going
74 The hotel _____ very busy in the winter months. Why don’t we take a break then?
a) Were ... go b) Has ... gone c) Did ... go d) Have ... ever been
a) doesn’t visit b) weren’t visited c) has never visited d) has ever visited
78 I’ve studied English _____ 13 years and really enjoy speaking it.
79 _____ is a real problem in the city centre and also very expensive.
83 You _____ smoke in public places in this country. It’s not allowed.
a) did ... doing b) have ... done c) will ... do d) were ... doing
93 If we have time, we _____ Notre Dame Cathedral and the Louvre Museum.
a) Is she coming b) Will she come c) Has she come d) Does she come
97 We _____ any money left for the taxi home if you buy those shoes.
TOTAL / 100
1 b / 2 d / 3 b / 4 b / 5 c / 6 d / 7 a / 8 c / 9 d / 10 c
11 b / 12 b / 13 a / 14 c / 15 a / 16 b / 17 c / 18 c / 19 d / 20 c
21 a / 22 c / 23 d / 24 b / 25 a / 26 c / 27 b / 28 c / 29 d / 30 b
31 c / 32 d / 33 b / 34 d / 35 c / 36 c / 37 d / 38 b / 39 c / 40 b
41 c / 42 a / 43 d / 44 c / 45 b / 46 c / 47 b / 48 d / 49 a / 50 b
51 b / 52 c / 53 b / 54 d / 55 a / 56 c / 57 b / 58 d / 59 b / 60 a
61 b / 62 d / 63 c / 64 c / 65 c / 66 d / 67 b / 68 c / 69 d / 70 d
71 c / 72 b / 73 b / 74 c / 75 d / 76 c / 77 d / 78 c / 79 a / 80 d
81 b / 82 c / 83 b / 84 c / 85 a / 86 b / 87 d / 88 c / 89 b / 90 a
91 d / 92 b / 93 d / 94 c / 95 b / 96 a / 97 c / 98 d / 99 c / 100 b
1 d / 2 b / 3 b / 4 d / 5 b / 6 c / 7 c / 8 a / 9 b / 10 d
11 c / 12 a / 13 c / 14 b / 15 c / 16 a / 17 b / 18 c / 19 c / 20 d
21 c / 22 a / 23 b / 24 d / 25 b / 26 a / 27 c / 28 d / 29 c / 30 d
31 b / 32 d / 33 c / 34 b / 35 c / 36 b / 37 c / 38 c / 39 d / 40 a
41 b / 42 c / 43 c / 44 d / 45 b / 46 b / 47 c / 48 b / 49 b / 50 d
51 a / 52 d / 53 a / 54 c / 55 b / 56 d / 57 b / 58 a / 59 c / 60 b
61 c / 62 b / 63 d / 64 b / 65 c / 66 c / 67 d / 68 d / 69 c / 70 c
71 d / 72 c / 73 b / 74 b / 75 d / 76 c / 77 d / 78 c / 79 b / 80 c
81 b / 82 c / 83 a / 84 b / 85 d / 86 c / 87 a / 88 d / 89 a / 90 b
91 b / 92 d / 93 c / 94 a / 95 c / 96 b / 97 d / 98 b / 99 d / 100 c
Placement Test B
a) am b) is c) are d) aren’t
a) am b) is c) are d) aren’t.
a) is b) are c) am d) do
4 Gina and Kelly are sisters, _____ parents are from Canada.
a) – b) a c) an d) the
a) a b) an c) the d) –
a) Do ... work b) Do ... works c) Does ... work d) Does ... works
a) Does ... has b) Does ... have c) Do ... has d) Do ... have
a) at b) by c) on d) of
a) Can ... speak b) Can ... speaks c) Do ... can d) Do ... speaks
34 A small black coffee for him and a glass of water for _____, please.
a) I b) me c) mine d) my
a) for b) in c) at d) on
a) does ... got b) has ... have c) do ... has d) has ... got
a) Do ... enjoy b) Did ... enjoy c) Do ... enjoyed d) Did ... enjoyed
a) in b) by c) on d) at
51 Peter has got fair hair and blue eyes. He also has _____.
52 I ______ take any holiday in the summer because the hotel I manage is always very busy then.
a) do ... eat b) are ... eating c) is ... eating d) did ... ate
59 The tour bus _____ us _____ from the airport and took us to our hotel.
a) the fresher b) the freshest c) the most fresh d) the more fresher
67 This hotel is _____ than the hotel we stayed in last year but is nicer.
68 I prefer trying out different restaurants _____ at the hotel every night.
70 The hotel _____ very busy in the winter months. Why don’t we take a break then?
71 We _____ visit my cousins in Moscow next month. I bought the plane tickets yesterday.
a) Do ... will b) Will ... to c) Are ... going to d) Are ... going
a) Were ... go b) Has ... gone c) Did ... go d) Have ... ever been
a) doesn’t visit b) weren’t visited c) has never visited d) has ever visited
81 You _____ smoke in public places in this country. It’s not allowed.
87 _____ is a real problem in the city centre and also very expensive.
a) did ... doing b) have ... done c) will ... do d) were ... doing
93 We _____ any money left for the taxi home if you buy those shoes.
a) Is she coming b) Will she come c) Has she come d) Does she come
97 If we have time, we _____ Notre Dame Cathedral and the Louvre Museum.
100 They’re going to learn some Spanish before _____ Costa Rica.
TOTAL / 100
Track 1.9
7 Gabi is sending Mark details of their ten-day package and also their one- and two-week tours. T/F
/7
GRAMMAR
Complete the sentences below. Choose the correct answer for each one.
1 They [eat / ’re eating] dinner at the moment.
10 [Do you want / Are you wanting] to go on a sightseeing tour of the city?
/ 10
2 Many _____ tourists like to visit Buckingham Palace when they visit London.
3 We are looking for a(n) _____ worker to work shifts at our hotel.
9 Craig is a(n) _____ person and has a passion for his work.
/ 10
2 Some plant life on this archipelago does not live anywhere else in the world. T/F
7 There are many activities to enjoy on the islands, such as scuba diving and fishing. T/F
/7
Socotra
Socotra is the main island of a tiny isolated archipelago situated 250 km from Somalia and 340 km from the
Republic of Yemen. Known as the Galapagos of the Indian Ocean, Socotra and the three smaller islands of
Abd al Kuri, Samhah and Darsah, are home to plant life that lives nowhere else on earth.
It is the largest island in the Middle East and is 125 kilometres long and 45 kilometres wide. The majority of
this archipelago’s population of around 50,000 people live on Socotra, many in the main city of Hadibu which
lies on the north coast of the island. A few hundred people inhabit Abd al Kuri and Samhah, but Darsah is
uninhabited.
The tropical climate means the islands are hot and dry. Beaches here are exotic and sandy. The mountains are
spectacular and there are also caves, plains, canyons, valleys and sand dunes to visit. It is a place of such
natural beauty that it now enjoys the status of being a UNESCO world natural heritage site.
There is so much to see here and many inbound tourists enjoy tailor-made eco-friendly tours which combine
trekking, camel riding, bird-watching, scuba diving and other outdoor activities such as fishing and boat
safaris. On a boat safari you will see whales and dolphins and enjoy a different view of the beautiful landscape
that makes these islands so special.
9 Can I just _____ the dates before I put the booking through?
a) check b) checking c) to check
10 My current _____ include training new staff and organizing holiday cover.
a) position b) job c) responsibilities
/ 10
Thank you for 0____booking____ with Italia Tours. I am writing to 1_______________ the details of your
booking to Italy for ten nights. Your 2_______________ dates are from 10 February to 19 February. Your
package tour 3_______________ flights for two persons and half-board accommodation in four star hotels.
Please find 4_______________ your flight information with Transeuro Airlines and details of your hotels,
airport transfers and tour information.
The total cost of your booking is $3795. We 5_______________ payment by credit card or bank transfer.
Please don’t 6_______________ to contact me if you have any questions.
Regards,
Silvia Righetti
Travel Specialist
Italia Tours
/6
TOTAL / 50
TEST A
LISTENING (TRACK 1)
1T/2F/3T/4T/5F/6F/7T
GRAMMAR
1 ’re eating / 2 Which / 3 ’s visiting / 4 Does / 5 much / 6 like / 7 How much / 8 ’s staying /
9 When / 10 Do you want
VOCABULARY
1 c / 2 g / 3 l / 4 i / 5 b / 6 j / 7 h / 8 e / 9 a / 10 d
READING
1F/2T/3F/4T/5T/6F/7T
PROFESSIONAL SKILLS
1 b / 2 a / 3 c / 4 b / 5 c / 6 a / 7 b / 8 b / 9 a / 10 c
WRITING
1 confirm / 2 travel / 3 includes / 4 attached / 5 accept / 6 hesitate
TEST B
LISTENING (TRACK 1)
1F/2F/3T/4T/5T/6F/7T
GRAMMAR
1 ’s visiting / 2 ’re eating / 3 Which / 4 How many / 5 Does / 6 much / 7 like / 8 Do you want /
9 ’s staying / 10 When
WRITING
1 confirm / 2 package / 3 accommodation / 4 transfers / 5 payment / 6 hesitate
VOCABULARY
1 j / 2 b / 3 e / 4 d / 5 g / 6 c / 7 h / 8 l / 9 i / 10 a
READING
1T/2F/3T/4F/5T/6F/7T
PROFESSIONAL SKILLS
1 b / 2 c / 3 a / 4 b / 5 b / 6 c / 7 c / 8 a / 9 b / 10 a
7 Gabi is sending Mark details of their ten-day package and also their one- and two-week tours. T/F
/7
GRAMMAR
Complete the sentences below. Choose the correct answer for each one.
1 She [visits / ’s visiting] her sister in Canada.
8 [Do you want / Are you wanting] to go on a sightseeing tour of the city?
/ 10
Thank you for 0____booking____ with Italia Tours. I am writing to 1_______________ the details of your
booking to Italy for ten nights. Your travel dates are from 10 February to 19 February. Your
2
_______________ tour includes flights for two persons and half-board 3_______________ in four star hotels.
Please find attached your flight information with Transeuro Airlines and details of your hotels, airport
4
_______________ and tour information.
The total cost of your booking is $3795. We accept 5_______________ by credit card or bank transfer. Please
don’t 6_______________ to contact me if you have any questions.
Regards,
Silvia Righetti
Travel Specialist
Italia Tours
/6
2 Many _____ tourists like to visit Buckingham Palace when they visit London.
3 We are looking for a(n) _____ worker to work shifts at our hotel.
10 Craig is a(n) _____ person and has a passion for his work.
/ 10
7 There are many activities to enjoy on the islands, such as scuba diving and fishing. T/F
/7
Socotra
Socotra is the main island of a tiny isolated archipelago situated 250 km from Somalia and 340 km from the
Republic of Yemen. Known as the Galapagos of the Indian Ocean, Socotra and the three smaller islands of
Abd al Kuri, Samhah and Darsah, are home to plant life that lives nowhere else on earth.
It is the largest island in the Middle East and is 125 kilometres long and 45 kilometres wide. The majority of
this archipelago’s population of around 50,000 people live on Socotra, many in the main city of Hadibu which
lies on the north coast of the island. A few hundred people inhabit Adb al Kuri and Samhah, but Darsah is
uninhabited.
The tropical climate means the islands are hot and dry. Beaches here are exotic and sandy. The mountains are
spectacular and there are also caves, plains, canyons, valleys and sand dunes to visit. It is a place of such
natural beauty that it now enjoys the status of being a UNESCO world natural heritage site.
There is so much to see here and many inbound tourists enjoy tailor-made eco-friendly tours which combine
trekking, camel riding, bird-watching, scuba diving and other outdoor activities such as fishing and boat
safaris. On a boat safari you will see whales and dolphins and enjoy a different view of the beautiful landscape
that makes these islands so special.
7 My current _____ include training new staff and organizing holiday cover.
a) position b) job c) responsibilities
10 Can I just _____ the dates before I put the booking through?
a) check b) checking c) to check
/ 10
TOTAL / 50
Track 3.3
3 How often does the City Sightseeing Tour leave the train station?
a) £6 b) £13 c) £15
6 Where does the guided walking tour of the old town start from?
7 How much does an adult ticket for the guided tour of the old town cost?
a) £2.30 b) £4.50 c) £9
/8
10 The Hotel France _____ to the harbour than the Hotel Leon.
a) is nearest b) the nearest c) is nearer
/ 10
/8
This nation is full of superlatives but it is hard to know where to begin. In terms of its landscape, it is famous
for the Angel Falls. These magnificent waterfalls are the highest in the world and fall over 807 metres. In the
same area of the country stands Mount Roraima; the world’s highest table top mountain at 2772 metres. On
the other side of the country, near the Andes mountain range is the city of Mérida. Until 2008 the world’s
longest and highest cable car took passengers from here to the top of the snow-capped mountain of Pico
Bolívar.
Perhaps it is now better to simply visit the world-famous ice cream parlour ‘Coromoto’. Based in Merida, it is
the best place to go for any ice cream lover. Opened in 1980, it now sells the most flavours of ice cream in the
world. At the last count it sold nearly 900 different flavours including the expected strawberry and vanilla, but
also strange ones like garlic, egg, and chilli.
There are other superlatives too but perhaps too many to mention. The best thing to do is simply visit
Venezuela and discover them yourself.
1 He gave me some great _______________ and told me the best places to visit.
2 Where did you say the _______________ is? Beside the beach?
6 Haruko was disappointed to see rubbish on the beautiful _______________ beach near her hotel.
7 Our hotel is currently _______________ new staff for the summer season.
8 My sister found some _______________ work in Australia. She is now working on a farm for three
months.
9 Did you order one of our _______________ for Latin American holidays online?
/ 10
2 Hello, Maryland Tourist Visitor Centre. Janice _____, how can I help you?
a) to speak b) speaks c) speaking
4 Right, let’s go and see the _____ of Latin American Art. Can I have your art tickets please?
a) reservation b) collection c) attraction
7 _____, the former prison was made into a hotel not very long ago.
a) You notice b) As you can see c) Later
8 I am writing to enquire whether you have a(n) _____ in your company for a tour guide.
a) vacancy b) job c) opportunity
10 The building of the Tower of London _____ back to the eleventh century.
a) comes b) was born c) dates
/ 10
I am very interested in your online 0__advertisement__ in HMC Jobs and I would like to apply for the above
1
_______________. Please find attached a copy of my 2_______________ letter and CV.
If you need any more information, please do not 3_______________ to contact me. I look forward to hearing
from you regarding a possible 4_______________.
Best regards,
Anwar Al-Musari
/4
TOTAL / 50
TEST A
LISTENING (TRACK 2)
1a/2c/3b/4b/5b/6a/7c/8a
GRAMMAR
1 b / 2 c / 3 b / 4 a / 5 c / 6 b / 7 b / 8 a / 9 b / 10 c
READING
1F/2F/3T/4T/5T/6F/7F/8T
VOCABULARY
1 advice / 2 resort / 3 outbound / 4 tailored / 5 accommodation / 6 sandy / 7 recruiting / 8 seasonal /
9 brochures / 10 remote
PROFESSIONAL SKILLS
1 a / 2 c / 3 b / 4 b / 5 a / 6 c / 7 b / 8 a / 9 c / 10 c
WRITING
1 position / 2 covering / 3 hesitate / 4 interview
TEST B
LISTENING (TRACK 2)
1c/2a/3b/4c/5b/6c/7a/8b
GRAMMAR
1 c / 2 b / 3 b / 4 c / 5 a / 6 a / 7 c / 8 b / 9 b / 10 b
WRITING
1 apply / 2 attached / 3 information / 4 hearing
VOCABULARY
1 sandy / 2 advice / 3 resort / 4 brochures / 5 outbound / 6 tailored / 7 remote / 8 accommodation /
9 recruiting / 10 seasonal
PROFESSIONAL SKILLS
1 b / 2 a / 3 c / 4 c / 5 b / 6 c / 7 b / 8 a / 9 c / 10 a
READING
1T/2F/3F/4F/5F/6T/7T/8T
3 How often does the City Sightseeing Tour leave the train station?
a) £15 b) £13 c) £6
6 Where does the guided walking tour of the old town start from?
7 How much does an adult ticket for the guided tour of the old town cost?
a) £9 b) £4.50 c) £2.30
/8
/ 10
I am very interested in your online 0___advertisement____ in HMC Jobs and I would like to
1
_______________ for the above position. Please find 2_______________ a copy of my covering letter and
CV.
If you need any more 3_______________, please do not hesitate to contact me. I look forward to
4
_______________ from you regarding a possible interview.
Best regards,
Anwar Al-Musari
/4
1 Haruko was disappointed to see rubbish on the beautiful _______________ beach near her hotel.
2 He gave me some great _______________ and told me the best places to visit.
3 Where did you say the _______________ is? Beside the beach?
4 Did you order one of our _______________ for Latin American holidays online?
9 Our hotel is currently _______________ new staff for the summer season.
10 My sister found some _______________ work in Australia. She is now working on a farm for three
months.
/ 10
3 Hello, Maryland Tourist Visitor Centre. Janice _____, how can I help you?
a) to speak b) speaks c) speaking
5 _____, the former prison was made into a hotel not very long ago.
a) You notice b) As you can see c) Later
6 The building of the Tower of London _____ back to the eleventh century.
a) comes b) was born c) dates
10 I am writing to enquire whether you have a(n) _____ in your company for a tour guide.
a) vacancy b) job c) opportunity
/ 10
/8
This nation is full of superlatives but it is hard to know where to begin. In terms of its landscape, it is famous
for the Angel Falls. These magnificent waterfalls are the highest in the world and fall over 807 metres. In the
same area of the country stands Mount Roraima; the world’s highest table top mountain at 2772 metres. On
the other side of the country, near the Andes mountain range is the city of Mérida. Until 2008 the world’s
longest and highest cable car took passengers from here to the top of the snow-capped mountain of Pico
Bolívar.
Perhaps it is now better to simply visit the world-famous ice cream parlour ‘Coromoto’. Based in Merida, it is
the best place to go for any ice cream lover. Opened in 1980, it now sells the most flavours of ice cream in the
world. At the last count it sold nearly 900 different flavours including the expected strawberry and vanilla, but
also strange ones like garlic, egg, and chilli.
There are other superlatives too but perhaps too many to mention. The best thing to do is simply visit
Venezuela and discover them yourself.
TOTAL / 50
Track 6.5
5 To make Beef Milanese, beef is covered in egg and breadcrumbs and then fried. T/F
6 The Florentine Steak is seasoned with salt and black pepper. T/F
9 The first customer asks not to have salt in their tomato sauce. T/F
/9
GRAMMAR
Complete the sentences below. Choose the correct answer for each one.
1 The flight was [the most / more] expensive than expected.
/ 10
1
PHOTOCOPIABLE © 2013 Pearson
READING
Read the text ‘Food for thought’ and fill the gaps with the correct paragraph heading.
Mountain meat treat Slow starter Tastes like chicken Uncooked delicacy Working vacation
/4
Executive chef Bernard Morel may be on holiday but he’s still thinking of work. You might ask why this is.
Well, he enjoys taking a holiday where the focus is food. Every time he goes abroad, he searches for the
chance to try something new and exotic, something he can’t find at home in Canada and something culturally
different. So, where does he visit and what’s on the menu?
1 _______________
For anyone visiting Latin America, perhaps hoping to visit Machu Picchu, here’s something to try on your
stop-off at Cuzco. For Peruvians, especially in the Andean highlands, it’s a traditional delicacy but something
animal lovers from other countries might not find appetizing: guinea pig, or cuy as they are called locally. The
guinea pig may be fried, grilled or roasted and in some restaurants is served in a casserole.
2 _______________
On the island of Jeju in Korea, Bernard came across another culinary special – raw horse meat. You can find
this dish in both Korea and Japan, and it is said to be very healthy. It is a tender meat and is a little sweet. It is
normally served raw as sashimi and dipped in soy sauce, with ginger and onions.
3 _______________
In Beijing, a friend of Bernard’s introduced him to Shiji. He tried it and thought it tasted like chicken it was so
tender and fresh. But Shiji is in fact a type of toad. Normally it is cooked and then served with a ham and
mushroom sauce.
4 _______________
The last of the dishes on today’s menu is the French classic, les escargots or in English, snails. This is a
popular appetizer in France and there are different recipes. Snails are often cooked with butter mixed with
garlic, onion and parsley or with chicken stock. Sometimes they are served with mushrooms.
2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS
Choose the most appropriate word(s) to complete each sentence: a), b) or c).
1 I’m very sorry that your _____ was not recorded.
a) ask b) request c) reserve
6 The Taj Mahal in India took over 15 years to _____, which was remarkable at the time.
a) improve b) build c) provide
7 I _____ you try the kroppkakor. It’s a popular local dish here in the south of Sweden.
a) suggest b) recommending c) ask
/ 10
3
PHOTOCOPIABLE © 2013 Pearson
WRITING
Complete the email with words from the box. There are two words you do not need to use.
Thank you for 0___completing___ the guest evaluation form during your stay at our hotel last weekend. We
always welcome 1_______________ from our guests. It is an opportunity to improve the 2_______________
of the guest experience.
I am very sorry to hear that your suite was not very clean. Thank you for bringing this 3_______________ to
our attention. That is not the usual standard of our hotel and we are 4_______________ the situation.
Please also accept my apologies for the 5_______________ attitude of the staff member who dealt with your
complaint at the time. As a gesture of 6_______________, I would like to offer you either full refund or a
complimentary one-night stay at our hotel. I hope you will come back soon and give us an opportunity to
restore your 7_______________ in our hotel.
If you have any further questions or comments, please do not hesitate to contact me.
Best regards,
Arron Dunsford
Duty Manager
Hotel le Mare
/7
4
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY
Complete the sentences with words from the box. Write a) to l) in the gaps. Use each word once only.
There are two words you do not need to use.
1 There were a lot of _____ to choose from. In the end, I decided to have a slice of the chocolate gateau.
8 I’m sorry about the mistake on your bill. Here’s your _____.
10 I loved the _____ cheesecake. It was delicious and tasted very different to the ones you buy in a shop.
/ 10
TOTAL / 50
5
PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
Progress Test 3 Answer Key
TEST A
LISTENING (TRACK 3)
1F/2F/3F/4F/5T/6T/7F/8T/9T
GRAMMAR
1 more / 2 a / 3 is cleaning / 4 most / 5 May / 6 What / 7 take / 8 many / 9 specializes / 10 Shall
READING
1 Mountain meat treat / 2 Uncooked delicacy / 3 Tastes like chicken / 4 Slow starter
PROFESSIONAL SKILLS
1 b / 2 c / 3 b / 4 a / 5 c / 6 b / 7 a / 8 b / 9 c / 10 a
WRITING
1 feedback / 2 quality / 3 matter / 4 investigating / 5 unhelpful / 6 goodwill / 7 confidence
VOCABULARY
1 k / 2 g / 3 d / 4 b / 5 a / 6 e / 7 i / 8 f / 9 h / 10 j
TEST B
LISTENING (TRACK 3)
1F/2T/3F/4T/5F/6F/7T/8F/9T
GRAMMAR
1 is cleaning / 2 specializes / 3 more / 4 a / 5 most / 6 May / 7 Shall / 8 What / 9 take / 10 many
WRITING
1 opportunity / 2 experience / 3 attention / 4 investigating / 5 attitude / 6 gesture / 7 restore
READING
1 Tastes like chicken / 2 Mountain meat treat / 3 Slow starter / 4 Uncooked delicacy
PROFESSIONAL SKILLS
1 c / 2 b / 3 c / 4 b / 5 a / 6 c / 7 b / 8 a / 9 a / 10 b
VOCABULARY
1 h / 2 k / 3 g / 4 a / 5 d / 6 b / 7 j / 8 e / 9 i / 10 f
2 The first customer wants the salad dressing served separately. T/F
5 To make Beef Milanese, beef is covered in egg and flour and then fried. T/F
6 The Florentine Steak is seasoned with salt and white pepper. T/F
8 The second customer orders roast potatoes to go with his steak. T/F
/9
GRAMMAR
Complete the sentences below. Choose the correct answer for each one.
1 The housekeeper [cleans / is cleaning] your room at the moment.
/ 10
1
PHOTOCOPIABLE © 2013 Pearson
WRITING
Complete the email with words from the box. There are two words you do not need to use.
Thank you for 0___completing___ the guest evaluation form during your stay at our hotel last weekend. We
always welcome feedback from our guests. It is an 1_______________ to improve the quality of the guest
2
_______________.
I am very sorry to hear that your suite was not very clean. Thank you for bringing this matter to our
3
_______________. That is not the usual standard of our hotel and we are 4_______________ the situation.
Please also accept my apologies for the unhelpful 5_______________ of the staff member who dealt with your
complaint at the time. As a 6_______________ of goodwill, I would like to offer you either full refund or a
complimentary one-night stay at our hotel. I hope you will come back soon and give us an opportunity to
7
_______________ your confidence in our hotel.
If you have any further questions or comments, please do not hesitate to contact me.
Best regards,
Arron Dunsford
Duty Manager
Hotel le Mare
/7
2
PHOTOCOPIABLE © 2013 Pearson
READING
Read the text ‘Food for thought’ and fill the gaps with the correct paragraph heading.
Mountain meat treat Slow starter Tastes like chicken Uncooked delicacy Working vacation
/4
Executive chef Bernard Morel may be on holiday but he’s still thinking of work. You might ask why this is.
Well, he enjoys taking a holiday where the focus is food. Every time he goes abroad, he searches for the
chance to try something new and exotic, something he can’t find at home in Canada and something culturally
different. So, where does he visit and what’s on the menu?
1 _______________
In Beijing, a friend of Bernard’s introduced him to Shiji. He tried it and thought it tasted like chicken it was so
tender and fresh. But Shiji is in fact a type of toad. Normally it is cooked and then served with a ham and
mushroom sauce.
2 _______________
For anyone visiting Latin America, perhaps hoping to visit Machu Picchu, here’s something to try on your
stop-off at Cuzco. For Peruvians, especially in the Andean highlands, it’s a traditional delicacy but something
animal lovers from other countries might not find appetizing: guinea pig, or cuy as they are called locally. The
guinea pig may be fried, grilled or roasted and in some restaurants is served in a casserole.
3 _______________
The last of the dishes on today’s menu is the French classic, les escargots or in English, snails. This is a
popular appetizer in France and there are different recipes. Snails are often cooked with butter mixed with
garlic, onion and parsley or with chicken stock. Sometimes they are served with mushrooms.
4 _______________
On the island of Jeju in Korea, Bernard came across another culinary special – raw horse meat. You can find
this dish in both Korea and Japan, and it is said to be very healthy. It is a tender meat and is a little sweet. It is
normally served raw as sashimi and dipped in soy sauce, with ginger and onions.
3
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS
Choose the most appropriate word(s) to complete each sentence: a), b) or c).
1 Just a moment, let me see what I can _____ for you.
a) make b) have c) do
7 The Taj Mahal in India took over 15 years to _____, which was remarkable at the time.
a) improve b) build c) provide
9 I _____ you try the kroppkakor. It’s a popular local dish here in the south of Sweden.
a) suggest b) recommending c) ask
/ 10
4
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY
Complete the sentences with words from the box. Write a) to l) in the gaps. Use each word once only.
There are two words you do not need to use.
2 There were a lot of _____ to choose from. In the end, I decided to have a slice of the chocolate gateau.
7 I loved the _____ cheesecake. It was delicious and tasted very different to the ones you buy in a shop.
10 I’m sorry about the mistake on your bill. Here’s your _____.
/ 10
TOTAL / 50
5
PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
Progress Test 4 Audio Script
Track 8.2
1
A Terminal 4 departures. €35.50 please.
B How much?
A €35.50, sir.
B But the meter says €31.00.
A There is a supplement of €4.50 on the fare to and from the airport.
B Oh, I see. Can I have a receipt, please?
A Certainly.
2
A Can I have your passport and boarding pass, please?
B Yes, here you are.
A Do you have any baggage to check in?
B: Yes, please. This suitcase. Can I take two carry-on bags?
A I’m afraid passengers are only allowed one piece of hand baggage plus a laptop or handbag.
B OK. So I’ll check the big bag and take this one with me on board.
A Do you have any liquids or sharp objects in your hand baggage?
B Erm ... Oh, yes, I do.
A Well, you have plenty of time before your flight if you want to repack your cases.
B Repack? What, here on the terminal floor?
A Yes, you can go just over there.
B OK, I’ll do that. Where did you say?
A Just over there on your right.
3
A Please remove your coats and jackets, belts, watches, jewellery, mobile phones, keys and
metal items, and put all items in a tray for X-ray. Excuse me, sir, are you carrying a laptop in
that bag?
B Umm, yes.
A Can you take it out of the bag and put it in a tray to go through the X-ray machine?
B Sure.
A OK, sir. Can you walk through the metal detector?
B It’s my knee. It happens every time I go through security. I had an operation and there’s a
metal plate in my knee, you see.
A OK, could you step over here, please?
PHOTOCOPIABLE © 2013 Pearson 1
Name Class
Conversation 1
Conversation 2
5 What does the passenger have to remove when he repacks his case?
a) A sharp object. b) Sharp objects and liquids. c) A laptop.
Conversation 3
6 What does the passenger have to remove from his bag before he goes through the X-ray machine?
a) His laptop. b) His mobile phone. c) His keys.
7 Why does the metal detector go off when the passenger walks through it?
a) Because he is still wearing his belt.
/7
/6
A week or two before my holiday I tell my bank where I am going and for how long. This way they know it is
me using my bank card. I also make sure I have some local currency and dollars as these can be very useful
when travelling. Not everywhere has a bank or cash machine.
It is also a good idea make a list of all the things you must take on holiday. Make sure passports and tickets
are at the top of this list – sometimes people forget to take them. When deciding on what clothes to take,
check on the climate of your holiday destination and the cultural rules. Weather, culture and religion are all
things to consider as in some countries you must cover your arms and in others it rains a lot but is also hot.
Lastly, check the details of your booking: the dates and times of departure and arrival, which flight you are on
and the terminal it leaves from, which airline you are travelling with and where you are staying. Your travel
agent can answer questions and help you before you go on holiday but they may not be able to do much after
your plane takes off.
/ 10
3 Actually, it’s Samantha, not Sam – S-A-M-A-N-T-H-A, followed by Cole, all one word, all lower _____,
at C-O- dot U-K.
a) case b) print c) level
10 If you’re looking for some action, I _____ tomorrow’s tour when we’ll visit the Olympic Stadium.
a) request b) recommend c) receive
/ 10
1 The island we stayed on was like a _____ paradise with clear blue waters, golden sands and a luxurious
villa.
2 We can do smaller _____ for children. Please just ask your waiter.
3 Antonio works _____ at the hotel. This week he’s working nights.
4 From the top of the _____ you could see across the channel.
8 We often go to the _____ for our holidays because the children love being by the sea.
/ 10
Benito’s Bistro
Starters / 0__Appetizers__
Cream of chicken and sweetcorn soup
A delicious 1_______________ soup made with shredded chicken and sweetcorn.
Main courses
Chicken satay
3
_______________ pieces of chicken coated in a 4_______________ peanut sauce and served
with a salad.
Desserts
Traditional apple pie
With vanilla ice cream or homemade custard.
Chocolate mousse
With fresh cream and chocolate flakes.
/7
TOTAL / 50
TEST A
LISTENING (TRACK 4)
1b/2a/3c/4c/5b/6a/7c
READING
1T/2T/3T/4F/5T/6F
GRAMMAR
1 c / 2 b / 3 b / 4 a / 5 a / 6 c / 7 b / 8 a / 9 c / 10 a
PROFESSIONAL SKILLS
1 c / 2 a / 3 a / 4 b / 5 c / 6 b / 7 c / 8 c / 9 a / 10 b
VOCABULARY
1 tropical / 2 portions / 3 shifts / 4 cliff / 5 sunbathing / 6 charge / 7 leaflet / 8 coast / 9 take off /
10 remove
WRITING
1 creamy / 2 Coated / 3 Tender / 4 spicy / 5 Marinated / 6 roast / 7 Comes
TEST B
LISTENING (TRACK 4)
1b/2c/3a/4c/5c/6b/7b
GRAMMAR
1 c / 2 c / 3 a / 4 b / 5 b / 6 a / 7 a / 8 b / 9 c / 10 a
PROFESSIONAL SKILLS
1 b / 2 c / 3 a / 4 a / 5 b / 6 b / 7 a / 8 c / 9 c / 10 c
VOCABULARY
1 remove / 2 tropical / 3 portions / 4 take off / 5 shifts / 6 cliff / 7 coast / 8 sunbathing / 9 charge /
10 leaflet
WRITING
1 Coated / 2 creamy / 3 Marinated / 4 roast / 5 Tender / 6 spicy / 7 Comes
READING
1F/2T/3F/4T/5T/6F
Conversation 2
5 What does the passenger have to remove when he repacks his case?
a) A laptop. b) A sharp object. c) Sharp objects and liquids.
Conversation 3
6 What does the passenger have to remove from his bag before he goes through the X-ray machine?
a) His mobile phone. b) His laptop. c) His keys.
7 Why does the metal detector go off when the passenger walks through it?
a) Because he is still wearing his belt.
/7
/ 10
4 Actually, it’s Samantha, not Sam – S-A-M-A-N-T-H-A, followed by Cole, all one word, all lower _____,
at C-O- dot U-K.
a) case b) print c) level
5 If you’re looking for some action, I _____ tomorrow’s tour when we’ll visit the Olympic Stadium.
a) request b) recommend c) receive
/ 10
Complete the gaps (1–10) in the sentences using the words in the box.
charge cliff coast leaflet portions remove shifts sunbathing take off tropical
2 The island we stayed on was like a _____ paradise with clear blue waters, golden sands and a luxurious
villa.
3 We can do smaller _____ for children. Please just ask your waiter.
5 Antonio works _____ at the hotel. This week he’s working nights.
6 From the top of the _____ you could see across the channel.
7 We often go to the _____ for our holidays because the children love being by the sea.
/ 10
Benito’s Bistro
Starters / 0__Appetizers__
Deep fried breaded mushrooms
1
_______________ in a rich blue cheese dressing and served with a fresh green salad.
Main courses
Spicy barbeque lamb
3
_______________ in mint, olive oil and garlic, and then barbequed.
Served with 4_______________ vegetables or chips and salad.
Chicken satay
5
_______________ pieces of chicken coated in a 6_______________ peanut sauce and served
with a salad.
Desserts
Fresh fruit salad
Mango, strawberries, grapes, banana, kiwi and pineapple.
With single cream or vanilla ice cream.
Chocolate mousse
With fresh cream and chocolate flakes.
/7
/6
A week or two before my holiday I tell my bank where I am going and for how long. This way they know it is
me using my bank card. I also make sure I have some local currency and dollars as these can be very useful
when travelling. Not everywhere has a bank or cash machine.
It is also a good idea make a list of all the things you must take on holiday. Make sure passports and tickets
are at the top of this list – sometimes people forget to take them. When deciding on what clothes to take,
check on the climate of your holiday destination and the cultural rules. Weather, culture and religion are all
things to consider as in some countries you must cover your arms and in others it rains a lot but is also hot.
Lastly, check the details of your booking: the dates and times of departure and arrival, which flight you are on
and the terminal it leaves from, which airline you are travelling with and where you are staying. Your travel
agent can answer questions and help you before you go on holiday but they may not be able to do much after
your plane takes off.
TOTAL / 50
Track 10.4
2 Andy is offered a special price for the rug because the dealer only has a few left. T/F
3 Andy says he’s seen a rug for 150 TRY in a different shop and offers the dealer 150 TRY. T/F
4 For 220 TRY the dealer will give Andy a rug and three cushions. T/F
5 The dealer accepts many currencies and says he will take pounds and euros. T/F
6 If Andy tells his friends about the carpet dealer’s stall, he’ll give them 10% off. T/F
/7
GRAMMAR
Complete the sentences below. Choose the correct answer for each one.
1 What time [did the show start / does the show started]?
6 We [’ve ordered / ordered] the catering supplies for the meal. Have you checked how many people can
come?
10 If the taxi [won’t / doesn’t] arrive soon, we’ll miss our train.
/ 10
1
PHOTOCOPIABLE © 2013 Pearson
READING
Read the text on Europe’s largest national park and decide if the following statements are true (T) or
false (F).
1 You can see hot springs if you visit the National Park. T/F
7 The National Park is perfect for anyone wanting to drive off-road. T/F
/7
Although most of the park lies in mountainous highlands, there are a range of trails for trekkers of all abilities;
from easy to challenging. Trail maps are available at the visitor information centre and from park rangers.
Visitors to the park must remember to come prepared for dramatic changes in the weather. Conditions here
can change very quickly and good communication and navigations equipment is required in the more remote
parts of the park. Driving off-road is not allowed and visitors are advised to contact the National Park for
information on driving in the park before they visit. They can also request a map showing which roads are
open to the public.
2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS
Choose the most appropriate word(s) to complete each sentence: a), b) or c).
2 Three tours for the _____ of two and I’ll give you a free guide.
a) total b) money c) price
3 OK, so you’d like to _____ out now. Will you be paying with the same credit card?
a) leave b) check c) depart
6 So, if you love nature and _____ to see elephants in the wild, then come to ...
a) want b) enjoy c) interest
9 Would you like to _____ me now into the part of the museum showing African Art?
a) meet b) follow c) leave
/ 10
3
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY
Complete the sentences with words from the box. Write a) to l) in the gaps. Use each word once only.
There are two words you do not need to use.
1 The best way to see the _____ is to go on an open bus tour of the city.
3 They have decided to _____ their new menu via the local newspaper.
4 The Ritz Hotel was as _____ as we expected. We felt as though we were in a different time.
6 Do you want to go on a _____ safari? We offer two-day trips and you ride on camels.
7 We left our waiter a generous _____ because he was so friendly and helpful.
8 If we want to _____ the hotel this year, we’ll have to prepare a budget.
10 TravelMax offers a range of bargain holidays and is the perfect site to find a(n) _____ package.
/ 10
4
PHOTOCOPIABLE © 2013 Pearson
WRITING
Complete the tour programme with words from the box. There are two words you do not need to use.
*All other meals are included and cooked with fresh local 6_______________.
/6
TOTAL / 50
5
PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
Progress Test 5 Answer Key
TEST A
LISTENING (TRACK 5)
1F/2T/3T/4F/5T/6T/7F
GRAMMAR
1 did the show start / 2 can / 3 ’s / 4 ’ll / 5 largest / 6 ’ve ordered / 7 When / 8 any / 9 Would /
10 doesn’t
READING
1T/2T/3F/4F/5F/6T/7F
PROFESSIONAL SKILLS
1 a / 2 c / 3 b / 4 b / 5 c / 6 a / 7 a / 8 b / 9 b / 10 c
VOCABULARY
1 c / 2 j / 3 d / 4 f / 5 i / 6 g / 7 e / 8 b / 9 h / 10 l
WRITING
1 Scenic / 2 occupancy / 3 exploring / 4 participants / 5 opportunity / 6 ingredients
TEST B
LISTENING (TRACK 5)
1F/2T/3T/4F/5F/6F/7T
GRAMMAR
1 Would / 2 did the show start / 3 can / 4 ’s / 5 ’ll / 6 largest / 7 doesn’t / 8 ’ve ordered / 9 When /
10 any
VOCABULARY
1 d / 2 c / 3 j / 4 l / 5 f / 6 i / 7 h / 8 g / 9 e / 10 b
PROFESSIONAL SKILLS
1 b / 2 a / 3 c / 4 b / 5 c / 6 b / 7 c / 8 a / 9 a / 10 b
READING
1T/2T/3T/4F/5T/6F/7F
WRITING
1 excursions / 2 double / 3 facilities / 4 Scenic / 5 depart / 6 ingredients
1 The carpet dealer thinks London has a great football team. T/F
2 Andy is offered a special price for the rug because the dealer doesn’t have many left. T/F
3 Andy says he’s seen another rug for 150 TRY in a different shop and offers the dealer 150 TRY. T/F
4 For 250 TRY the dealer will give Andy a rug and two cushions. T/F
6 If Andy tells his friends about the carpet dealer’s stall, he’ll give them 15% off. T/F
/7
GRAMMAR
Complete the sentences below. Choose the correct answer for each one.
2 What time [did the show start / does the show started]?
7 If the taxi [won’t / doesn’t] arrive soon, we’ll miss our train.
8 We [’ve ordered / ordered] the catering supplies for the meal. Have you checked how many people can
come?
/ 10
1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY
Complete the sentences with words from the box. Write a) to l) in the gaps. Use each word once only.
There are two words you do not need to use.
1 They have decided to _____ their new menu via the local newspaper.
2 The best way to see the _____ is to go on an open bus tour of the city.
4 TravelMax offers a range of bargain holidays and is the perfect site to find a(n) _____ package.
5 The Ritz Hotel was as _____ as we expected. We felt as though we were in a different time.
8 Do you want to go on a _____ safari? We offer two-day trips and you ride on camels.
9 We left our waiter a generous _____ because he was so friendly and helpful.
10 If we want to _____ the hotel this year, we’ll have to prepare a budget.
/ 10
2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS
Choose the most appropriate word(s) to complete each sentence: a), b) or c).
1 Would you like to _____ me now into the part of the museum showing African Art?
a) meet b) follow c) leave
3 Three tours for the _____ of two and I’ll give you a free guide.
a) total b) money c) price
4 OK, so you’d like to _____ out now. Will you be paying with the same credit card?
a) leave b) check c) depart
8 So, if you love nature and _____ to see elephants in the wild, then come to ...
a) want b) enjoy c) interest
/ 10
3
PHOTOCOPIABLE © 2013 Pearson
READING
Read the text on Europe’s largest national park and decide if the following statements are true (T) or
false (F).
1 You can see glaciers if you visit the National Park. T/F
2 The Vatnajökull National Park is the biggest conservation park in Europe. T/F
3 You can find out about the history and culture of the local people, as well as enjoy the scenery. T/F
4 Only park rangers give out trail maps to visiting trekkers. T/F
5 Everyone can find a suitable walking trail to match their ability. T/F
6 You do not need to bring safety equipment as weather conditions in the park are generally stable. T/F
7 Visitors wanting to drive in the park should contact the National Park when they arrive there. T/F
/7
Although most of the park lies in mountainous highlands, there are a range of trails for trekkers of all abilities;
from easy to challenging. Trail maps are available at the visitor information centre and from park rangers.
Visitors to the park must remember to come prepared for dramatic changes in the weather. Conditions here
can change very quickly and good communication and navigations equipment is required in the more remote
parts of the park. Driving off-road is not allowed and visitors are advised to contact the National Park for
information on driving in the park before they visit. They can also request a map showing which roads are
open to the public.
4
PHOTOCOPIABLE © 2013 Pearson
WRITING
Complete the tour programme with words from the box. There are two words you do not need to use.
*All other meals are included and cooked with fresh local 6_______________.
/6
TOTAL / 50
5
PHOTOCOPIABLE © 2013 Pearson
Name Class
/ 12
7 How [long / many / often] is the flight from New York to Bogota?
/8
2 _____ tourism is on the rise because of a high number of cheap flights now available.
3 All _____ on the resort is self-catering and we offer two-room or three-room apartments.
5 There was a good selection of food and _____ in our hotel’s restaurant.
6 _____ tourism is increasing because more people want to spend their holidays in their own country.
10 Joel works in events and _____ . He often organizes conventions and workshops.
/ 10
1
Checking details _______________ , did you say double six-oh-five?
2
_______________ that ‘T’ for Tango?
Can I just 4_______________ the booking before I take your credit card details.
Confirming details So, 6_______________ two tickets for the evening performance of Oliver on 1 July.
/ 10
TOTAL / 40
TEST A
GRAMMAR: PRESENT SIMPLE QUESTION FORMS
1 b / 2 c / 3 c / 4 b / 5 d / 6 a / 7 c / 8 b / 9 c / 10 d / 11 d / 12 a
TEST B
GRAMMAR: PRESENT SIMPLE QUESTION FORMS
1 b / 2 b / 3 d / 4 c / 5 c / 6 b / 7 a / 8 c / 9 a / 10 c / 11 d / 12 d
/ 12
8 How [long / many / often] is the flight from New York to Bogota?
/8
1 All _____ on the resort is self-catering and we offer two-room or three-room apartments.
3 _____ tourism is on the rise because of a high number of cheap flights now available.
6 There was a good selection of food and _____ in our hotel’s restaurant.
7 Joel works in events and _____. He often organizes conventions and workshops.
8 _____ tourism is increasing because more people want to spend their holidays in their own country.
/ 10
Can I just 5_______________ the booking before I take your credit card details.
So, 8_______________ two tickets for the evening performance of Oliver on 1 July.
9
Correcting details _______________, thirteen – one, three.
/ 10
TOTAL / 40
3 Mary [doesn’t work / isn’t working] today. She has a college exam.
12 The hotel [doesn’t recruit / isn’t recruiting] new staff this month.
13 I know it [costs / is costing] a lot but I love the food at this restaurant.
15 [Do you know / Are you knowing] where the station is?
/ 15
1 When you train to become a flight attendant you learn basic _____ and medical skills.
4 Our tour guide Kamila is very _____ and makes us laugh a lot.
5 Martina is working at a Swiss ski resort for three months this winter and has a _____ contract.
6 Good _____ skills are necessary when spend your day dealing with guests.
8 As a hotel manager I need to have _____ skills to make sure the hotel runs smoothly.
9 The article says you need to have good _____ skills to become a travel agent.
10 Being a tour guide is not a _____ job but it is a lot of fun and you get to meet lots of people.
12 As an entertainer it’s important that I help people to relax and have _____.
13 During the week Jorge goes to college but at the weekend he has a _____ job.
15 I’m quite happy working _____ and I enjoy working during the day or night.
/ 15
Dear Sir/Madam,
At the moment, I am taking my final exams for a postgraduate diploma in Hotel Management at the Pacific
International College of Hotel Management and I finish those next week. I have three years’
3
_______________ of working part-time as a receptionist in a local hotel (The Fern Valley) and also have a
degree in Human Resource Management. Please find 4_______________ a copy of my CV for your interest.
I believe I will be a valuable asset to your hotel because I am friendly, communicative and organized. The
manager of The Fern Valley says I am very 5_______________ and am a good team worker.
As you can 6_______________ from my CV I can drive and speak French fluently. In 7_______________ , I
am currently learning Spanish.
Please do not 8_______________ to contact me regarding a possible interview if you would like to discuss my
experience in more detail.
Yours 10_______________,
Patricia Highgate
Patricia Highgate
/ 10
TOTAL / 40
TEST A
GRAMMAR: PRESENT SIMPLE AND CONTINUOUS
1 have / 2 doesn’t want / 3 isn’t working / 4 always arrives / 5 is eating / 6 don’t need /
7 Are you responsible / 8 ’m visiting / 9 isn’t / 10 Are you travelling / 11 usually stay /
12 isn’t recruiting / 13 costs / 14 are you doing / 15 Do you know
TEST B
GRAMMAR: PRESENT SIMPLE AND CONTINUOUS
1 isn’t working / 2 have / 3 usually stay / 4 costs / 5 doesn’t want / 6 always arrives /
7 Are you travelling / 8 is eating / 9 isn’t recruiting / 10 don’t need / 11 Are you responsible /
12 ’m visiting / 13 Do you know / 14 isn’t / 15 are you doing
1 Mary [doesn’t work / isn’t working] today. She has a college exam.
4 I know it [costs / is costing] a lot but I love the food at this restaurant.
9 The hotel [doesn’t recruit / isn’t recruiting] new staff this month.
13 [Do you know / Are you knowing] where the station is?
/ 15
1
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: COVERING LETTERS
Complete the gaps (1–10) in the letter below using the words in the box. There are two words you do not
need to use.
Dear Mr Miller,
Yours 10_______________,
Patricia Highgate
Patricia Highgate
/ 10
2
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: JOBS IN TOURISM
Complete the sentences using words from the box. Write a) to o) in the gaps. Use each word once only.
2 When you train to become a flight attendant you learn basic _____ and medical skills.
4 As a hotel manager I need to have _____ skills to make sure the hotel runs smoothly.
5 Our tour guide Kamila is very _____ and makes us laugh a lot.
6 Being a tour guide is not a _____ job but it is a lot of fun and you get to meet lots of people.
7 During the week Jorge goes to college but at the weekend he has a _____ job.
8 The article says you need to have good _____ skills to become a travel agent.
9 Good _____ skills are necessary when spend your day dealing with guests.
11 I’m quite happy working _____ and I enjoy working during the day or night.
13 Martina is working at a Swiss ski resort for three months this winter and has a _____ contract.
14 As an entertainer it’s important that I help people to relax and have _____.
/ 15
TOTAL / 40
3
PHOTOCOPIABLE © 2013 Pearson
Name ________ Class __________
/ 10
1
PHOTOCOPIABLE © 2013 Pearson
GRAMMAR: COMPARATIVE AND SUPERLATIVE FORMS
Complete the sentences below. Choose the correct answer for each one.
1 This road is much [longer / the longest] than I remember it being.
2 Who is [happier / the happiest] person in our tour group?
3 Is the European state of San Marino [the tiniest / tinier] than Monaco?
4 The view from the top of this mountain is [more spectacular / the most spectacular] in the country.
5 Do you think it is [the most important / more important] to be happy or rich?
6 What is [quicker / the quickest] way to get to the airport from the hotel?
7 This hotel is much [more expensive / the most expensive] than the last one.
8 Which country is [worse / the worst] to fly to and why?
/8
1 I believe there’s a special event at our hotel tonight. It’s a cultural evening with _____ food and music.
2 _____ to the castle is £5 for children under 16, and free of charge to children under four.
3 Senior citizens are eligible for _____-priced tickets on all tours.
4 Is there a _____ giving a little information on the museum and its opening hours?
5 How much does a one-day adult _____ cost?
6 The tour guide says the full _____ is 80 minutes.
7 This map shows you all the main _____ in the city centre. I hope you have fun visiting them.
8 The tour of the historic centre _____ one and a half hours.
9 What _____ can you give us? Can you recommend some attractions?
10 The woman in the visitor information centre gave us a _____. It’s got lots of information on places to
visit in and around the local areas as well as adverts for restaurants and cafés.
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PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: DEALING WITH ENQUIRIES
Complete the gaps in the useful expressions with words from the box below. Use each word once only.
Starting the call • Hello, Southsea Tourist Visitor Centre. Michelle 1_______________. How can I
help you?
5
Active listening • _______________. There are four bus tours.
Finishing the call • You’re 10_______________. Would you like anything else?
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PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
Unit Test 3 Answer Key
TEST A
GRAMMAR: COMPARATIVE AND SUPERLATIVE FORMS
1 b / 2 a / 3 c / 4 b / 5 c / 6 b / 7 a / 8 a / 9 c / 10 b
TEST B
GRAMMAR: COMPARATIVE AND SUPERLATIVE FORMS
1 c / 2 b / 3 a / 4 a / 5 b / 6 b / 7 c / 8 b / 9 a / 10 c
/ 10
1
PHOTOCOPIABLE © 2013 Pearson
GRAMMAR: COMPARATIVE AND SUPERLATIVE FORMS
Complete the sentences below. Choose the correct answer for each one.
1 Do you think it is [the most important / more important] to be happy or rich?
2 What is [quicker / the quickest] way to get to the airport from the hotel?
3 This road is much [longer / the longest] than I remember it being.
4 Who is [happier / the happiest] person in our tour group?
5 Is the European state of San Marino [the tiniest / tinier] than Monaco?
6 Which country is [worse / the worst] to fly to and why?
7 The view from the top of this mountain is [more spectacular / the most spectacular] in the country.
8 This hotel is much [more expensive / the most expensive] than the last one.
/8
8 This map shows you all the main _____ in the city centre. I hope you have fun visiting them.
9 The woman in the visitor information centre gave us a _____. It’s got lots of information on places to
visit in and around the local areas as well as adverts for restaurants and cafés.
10 I believe there’s a special event at our hotel tonight. It’s a cultural evening with _____ food and music.
/ 10
2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: DEALING WITH ENQUIRIES
Complete the gaps in the useful expressions with words from the box below. Use each word once only.
Starting the call • Hello, Southsea Tourist Visitor Centre. Michelle 1_______________. How can I
help you?
Checking and • Sorry, do you 2_______________ the guided tours or the bus tours?
confirming
• Would you 3_______________ to book the tour?
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PHOTOCOPIABLE © 2013 Pearson
Name ________ Class __________
4 She [didn’t wanted / didn’t want] to go full-board and eat only at the hotel.
7 [Did know you / Did you know] there is an hourly ferry to the island from here?
8 They [decided / not decide] to book an en suite room at the Pacific Heights Hotel.
10 [Did you get / Did you got] a brochure for summer holidays in the Algarve?
11 The continental breakfast [was chosen / was chose] by many of the hotel’s guests.
15 What [did you did / did you do] during your week in France?
/ 15
1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: PACKAGE TOURS
Complete the sentences with words from the box. Write a) to o) in the gaps. Use each word once only.
1 It was a large _____ resort close to the beach and had all the facilities needed by guests.
2 We asked another guest how much of a _____ it was polite to leave waiters.
3 The itinerary listed a range of free _____ to keep children and teenagers busy.
4 Johan _____ for the day trip to the Mayan Ruins of Tulum.
6 There is free _____ every night on our ship and it’s really fun to watch.
7 In the end we chose an _____ package for our trip to Thailand. It was cheaper.
9 Di and John prefer to go _____ so they can try food at local restaurants too.
11 Going swimming was the perfect way to enjoy the _____ temperatures.
12 My aunt and uncle like to have specific services on holiday and always book a _____ package.
13 We didn’t want a direct _____ to the hotel because we wanted to look around the town first.
14 All first class passengers received free _____ with their food.
15 Joel likes being on his own and spent his holiday on an ______ desert island.
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PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: CITY TOURS
Complete the gaps (1–10) in the advice below using the words in the box. Use each word once.
charge excursions free major meals most nearby printed special specialist
• Design your package tours for between three and nine days.
• Begin the tour on a Friday evening to make the 2_______________ of weekend activities.
• Find out if any participants have 3_______________ needs when they book the tour, e.g. problems with
mobility.
• Offer an additional short tour in a 4_______________ city either before or after the main tour.
• Don’t include all 5_______________ as people don’t always want to eat with the group.
• Include a mix of short visits and all day 6_______________, sightseeing, some meals and social activities
but also leave some 7_______________ time.
• Make sure participants know the full cost of the tour and which activities have an extra
8
_______________.
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TOTAL / 40
3
PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
Unit Test 4 Answer Key
TEST A
GRAMMAR: PAST SIMPLE
1 met / 2 weren’t included / 3 had / 4 didn’t want / 5 enjoyed / 6 weren’t / 7 Did you know /
8 decided / 9 set off / 10 Did you get / 11 was chosen / 12 spent / 13 was / 14 didn’t need /
15 did you do
TEST B
GRAMMAR: PAST SIMPLE
1 weren’t / 2 met / 3 weren’t included / 4 had / 5 Did you get / 6 didn’t want / 7 enjoyed /
8 didn’t need / 9 did you do / 10 decided / 11 set off / 12 was chosen / 13 spent / 14 was /
15 Did you know
5 [Did you get / Did you got] a brochure for summer holidays in the Algarve?
6 She [didn’t wanted / didn’t want] to go full-board and eat only at the hotel.
9 What [did you did / did you do] during your week in France?
10 They [decided / not decide] to book an en suite room at the Pacific Heights Hotel.
12 The continental breakfast [was chosen / was chose] by many of the hotel’s guests.
15 [Did know you / Did you know] there is an hourly ferry to the island from here?
/ 15
1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: PACKAGE TOURS
Complete the sentences with words from the box. Write a) to o) in the gaps. Use each word once only.
1 Joel likes being on his own and spent his holiday on an ______ desert island.
2 It was a large _____ resort close to the beach and had all the facilities needed by guests.
3 Di and John prefer to go _____ so they can try food at local restaurants too.
4 The itinerary listed a range of free _____ to keep children and teenagers busy.
5 Johan _____ for the day trip to the Mayan Ruins of Tulum.
6 We asked another guest how much of a _____ it was polite to leave waiters.
8 There is free _____ every night on our ship and it’s really fun to watch.
9 My aunt and uncle like to have specific services on holiday and always book a _____ package.
10 In the end we chose an _____ package for our trip to Thailand. It was cheaper.
13 Going swimming was the perfect way to enjoy the _____ temperatures.
14 We didn’t want a direct _____ to the hotel because we wanted to look round the town first.
15 All first class passengers received free _____ with their food.
/ 15
2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: CITY TOURS
Complete the gaps (1–10) in the advice below using the words in the box. Use each word once.
charge excursions free major meals most nearby printed special specialist
• Design your package tours for between three and nine days.
• Begin the tour on a Friday evening to make the 2_______________ of weekend activities.
• Offer an additional short tour in a 3_______________ city either before or after the main tour.
• Find out if any participants have 4_______________ needs when they book the tour, e.g. problems with
mobility.
• Make sure participants know the full cost of the tour and which activities have an extra
5
_______________.
• Don’t include all 6_______________ as people don’t always want to eat with the group.
• Include a mix of short visits and all day 7_______________, sightseeing, some meals and social activities
but also leave some 8_______________ time.
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3
PHOTOCOPIABLE © 2013 Pearson
Name ________ Class __________
13 I [’ll / ’d] get some clean towels sent up to your room right away.
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1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: HOTELS
Read the descriptions and decide what hotel service or facility they refer to. You have the first letter of
each word to help you.
1 A strong metal box with a lock used to keep valuables secure. (in-room) s__________
2 A liquid you put on your skin to make it soft or protect it. h__________
l__________
4 The soft object you put your head on when you sleep. p__________
5 A thick warm cover you put on top of you when in bed. d__________
6 A piece of electrical equipment you heat and use to flatten your clothes. i__________
8 A large piece of thin cloth you put on a bed to lie on. s__________
10 The service you use when you want clothing cleaned, dried and ironed. l__________ service
11 A thick piece of material you use as a warm cover for a bed. b__________
12 A piece of electrical equipment you use after you wash your hair. h__________
13 A place you go to exercise, including a gym but offering classes too. f__________ centre
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PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: DEALING WITH COMPLAINTS
Complete the gaps (1–12) in the advice below using the words in the box. Use each word once.
• Listen actively. Remember to stay 1_______________ and to listen. Do not 2_______________. Show you
are listening by adding some ‘verbal 3_______________’.
4
• _______________. This shows that you 5_______________ the situation and the speaker’s feelings.
• Apologize. Remember an 6_______________ simply says that the intentions were good. It is not an
7
_______________ of fault.
• Notify a 10_______________, if needed, so he/she can make sure all 11_______________ are resolved and
the 12_______________ is happy with the outcome.
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PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
Unit Test 5 Answer Key
TEST A
GRAMMAR: MODAL VERBS
1 Could / 2 ’ll / 3 Would / 4 Can / 5 May / 6 Could / 7 Would / 8 Can / 9 Shall / 10 Would /
11 Could / 12 May / 13 ’ll / 14 Shall / 15 Could
VOCABULARY: HOTELS
1 (in-room) safe / 2 hand lotion / 3 shower gel / 4 pillow / 5 duvet / 6 iron / 7 soap / 8 sheet /
9 shampoo / 10 laundry (service) / 11 blanket / 12 hairdryer / 13 fitness (centre)
TEST B
GRAMMAR: MODAL VERBS
1 May / 2 Could / 3 ’ll / 4 Would / 5 Can / 6 Shall / 7 Could / 8 Would / 9 Can / 10 May / 11 Would /
12 Could / 13 Could / 14 ’ll / 15 Shall
VOCABULARY: HOTELS
1 duvet / 2 (in-room) safe / 3 hand lotion / 4 fitness (centre) / 5 shower gel / 6 pillow / 7 iron /
8 soap / 9 laundry (service) / 10 sheet / 11 shampoo / 12 blanket / 13 hairdryer
14 I [’ll / ’d] get some clean towels sent up to your room right away.
/ 15
1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: HOTELS
Read the descriptions and decide what hotel service or facility they refer to. You have the first letter of
each word to help you.
1 A thick warm cover you put on top of you when in bed. d__________
2 A strong metal box with a lock used to keep valuables secure. (in-room) s__________
3 A liquid you put on your skin to make it soft or protect it. h__________
l__________
4 A place you go to exercise, including a gym but offering classes too. f__________ centre
6 The soft object you put your head on when you sleep. p__________
7 A piece of electrical equipment you heat and use to flatten your clothes. i__________
9 The service you use when you want clothing cleaned, dried and ironed. l__________ service
10 A large piece of thin cloth you put on a bed to lie on. s__________
12 A thick piece of material you use as a warm cover for a bed. b__________
13 A piece of electrical equipment you use after you wash your hair. h__________
/ 13
2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: DEALING WITH COMPLAINTS
Complete the gaps (1–12) in the advice below using the words in the box. Use each word once.
• Listen actively. Remember to 1_______________ calm and to listen. Do not 2_______________. Show
you are listening by adding some ‘3_______________ nods’.
4
• _______________. This shows that you understand the situation and the speaker’s 5_______________.
• Apologize. Remember an apology simply says that the 6_______________ were good. It is not an
admission of 7_______________.
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PHOTOCOPIABLE © 2013 Pearson
Name Class __________
8 Nina doesn’t eat _____ salt. She says it’s bad for your health.
a) much b) an c) a d) many
1
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11 Do you have _____ prawn sandwiches?
a) a b) – c) much d) any
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4 S_______________ food has a good flavour, and is salty rather than sweet.
14 D_______________ is the meat from a water bird with short legs and a wide beak.
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2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: MEETING CUSTOMERS’ NEEDS
Complete the gaps (1–12) in the advice below using the words in the box. Use each word once.
• Be available – 2_______________ each table in your station and be 3_______________ within a minute or
two if a customer needs something.
• Be 4_______________ – some customers ask a lot of 5_______________ and want suggestions to help
them make their 6_______________. Make sure you know the 7_______________ of the dishes and how
they are 8_______________.
• Be 9_______________ – some customers have special diets or 10_______________ tastes. Show the
customer that you can work 11_______________ their diets and tastes, and respond to requests with a
12
_______________ attitude.
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3
PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
Unit Test 6 Answer Key
TEST A
GRAMMAR: COUNTABLE AND UNCOUNTABLE NOUNS
1 b / 2 c / 3 a / 4 b / 5 c / 6 c / 7 d / 8 a / 9 c / 10 a / 11 d / 12 b / 13 b / 14 b
TEST B
GRAMMAR: COUNTABLE AND UNCOUNTABLE NOUNS
1 c / 2 b / 3 c / 4 a / 5 b / 6 c / 7 b / 8 b / 9 d / 10 a / 11 c / 12 a / 13 d / 14 b
10 Nina doesn’t eat _____ salt. She says it’s bad for your health.
a) much b) an c) a d) many
1
PHOTOCOPIABLE © 2013 Pearson
11 Are there _____ passengers on our flight?
a) much b) some c) a lot of d) a
/ 14
• Be available – watch each table in your 2_______________ and be 3_______________ within a minute or
two if a customer needs something.
• Be 4_______________– some customers ask a lot of questions and want 5_______________ to help them
make their 6_______________. Make sure you know the ingredients of the 7_______________ and how
they are 8_______________.
• Be 9_______________ – some customers have 10_______________ diets or unique tastes. Show the
customer that you can work around their 11_______________ and tastes, and respond to requests with a
positive 12_______________.
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2
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: FOOD AND BEVERAGE
Read the descriptions relating to food and drink. Complete them with an appropriate word. You have
the first letter of each word to help you.
3 S_______________ food has a good flavour, and is salty rather than sweet.
13 D_______________ is the meat from a water bird with short legs and a wide beak.
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3
PHOTOCOPIABLE © 2013 Pearson
Name Class __________
1 We [’re staying / will stay] in a lodge in the safari park from Monday to Saturday.
2 You [aren’t needing / won’t need] a coat today. It’s really hot and sunny.
3 The flight for Bombay [will leave / leaving ] at 15.00 from gate 33.
4 [Are you going to / Won’t you] stop off anywhere on your journey?
7 John [won’t / isn’t] joining us for dinner. He likes to go for a long walk in the evening.
8 We [will / ’re going to] visit friends in Vienna at the weekend and then fly on to Zurich for a few days.
9 If you’re interested in modern art, you [’ll love / are loving] the Tate Modern in London.
11 Don’t worry. We [’re not going to / don’t] miss the train. We have plenty of time.
12 This summer, Miki [is going to visit / visits] friends on Goto Island.
13 What time [will Kim and Gill arrive / are Kim and Gill arriving] tomorrow?
14 Do you have an umbrella with you? The weather forecast says it [’s going to / will] rain very hard later.
15 They [won’t / aren’t going to] meet Betty. They’ve just told me.
/ 16
1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: NATURE TOURISM
Complete the sentences with words from the box. Write a) to l) in the gaps. Use each word once only.
1 Do you enjoy heights and travelling at speed? For a bit of adventure when you see the sights, why not try
_____?
2 We’re going to Key West for a week because we want to snorkel on the _____ there.
3 The gentle waters of Speyside Lake are ideal for anyone wishing to try _____ for the first time.
4 My parents went _____ last year when they visited Kenya. They said the views were amazing and they
enjoyed the quiet gentle ride they had.
5 Ash and Rich went on a two week _____ and game park tour in Tanzania last year.
6 When you visit Dubai make sure you go on a desert safari through the golden _____.
7 Aerial sports can be thrilling but if you’re not sure about them, why not try going _____. It’s a good way
to start as you’re with an instructor.
8 The _____ in Croatia is spectacularly beautiful and has lots of beaches, bays and mountains.
9 I hear the atoll lagoons of the Maldives are a great place to go _____.
10 On the second day of our five-day trip to Los Llanos we went _____ down the Siniguis River – it was
fantastic!
11 We want to visit a _____ and see giraffes, rhinos and cheetahs in their natural habitat.
12 Rachel isn’t afraid of heights. She just didn’t like the idea of _____ off a bridge after having lunch.
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PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: STRUCTURING A PRESENTATION
Complete the gaps (1–12) in the advice below using the words in the box. Use each word once.
• Before you begin, 1_______________ yourself and say 2_______________ you are going to talk about.
3
• _______________ your presentation with a question or an interesting 4_______________ or figure.
5
• _______________ how your product or service is 6_______________ from the competition.
• Use 7_______________ forms, e.g. the 8_______________, the most beautiful, the most stunning, etc.
• Use interesting 9_______________ and adverbs to sound 10_______________, e.g. great, amazing,
11
_______________, etc.
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TOTAL / 40
3
PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
Unit Test 7 Answer Key
TEST A
GRAMMAR: FUTURE FORMS
1 ’re staying / 2 won’t need / 3 leaves / 4 Are you going to / 5 ’ll have / 6 are you doing /
7 isn’t / 8 ’re going to / 9 ’ll love / 10 Will / 11 ’re not going to / 12 is going to visit /
13 are Kim and Gill arriving / 14 ’s going to / 15 won’t / 16 are we meeting
TEST B
GRAMMAR: FUTURE FORMS
1 are we meeting / 2 ’re staying / 3 won’t need / 4 leaves / 5 Are you going to / 6 won’t / 7 ’ll have /
8 are you doing / 9 ’re not going to / 10 isn’t / 11 ’re going to / 12 ’ll love / 13 Will /
14 is going to visit / 15 are Kim and Gill arriving / 16 ’s going to
2 We [’re staying / will stay] in a lodge in the safari park from Monday to Saturday.
3 You [aren’t needing / won’t need] a coat today. It’s really hot and sunny.
4 The flight for Bombay [will leave / leaving] at 15.00 from gate 33.
5 [Are you going to / Won’t you] stop off anywhere on your journey?
6 They [won’t / aren’t going to] meet Betty. They’ve just told me.
9 Don’t worry. We [’re not going to / don’t] miss the train. We have plenty of time.
10 John [won’t / isn’t] joining us for dinner. He likes to go for a long walk in the evening.
11 We [will / ’re going to] visit friends in Vienna at the weekend and then fly on to Zurich for a few days.
12 If you’re interested in modern art, you [’ll love / are loving] the Tate Modern in London.
14 This summer, Miki [is going to visit / visits] friends on Goto Island.
15 What time [will Kim and Gill arrive / are Kim and Gill arriving] tomorrow?
16 Do you have an umbrella with you? The weather forecast says it [’s going to / will] rain very hard later.
/ 16
1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: NATURE TOURISM
Complete the sentences with words from the box. Write a) to l) in the gaps. Use each word once only.
1 My parents went _____ last year when they visited Kenya. They said the views were amazing and they
enjoyed the quiet gentle ride they had.
2 Do you enjoy heights and travelling at speed? For a bit of adventure when you see the sights, why not try
_____?
3 We’re going to Key West for a week because we want to snorkel on the _____ there.
4 We want to visit a _____ and see giraffes, rhinos and cheetahs in their
5 The gentle waters of Speyside Lake are ideal for anyone wishing to try _____ for the first time.
6 Rachel isn’t afraid of heights. She just didn’t like the idea of _____ off a bridge after having lunch.
7 Ash and Rich went on a two week _____ and game park tour in Tanzania last year.
8 When you visit Dubai make sure you go on a desert safari through the golden _____.
9 Aerial sports can be thrilling but if you’re not sure about them, why not try going _____. It’s a good way
to start as you’re with an instructor.
10 The _____ in Croatia is spectacularly beautiful and has lots of beaches, bays and mountains.
11 I hear the atoll lagoons of the Maldives are a great place to go _____.
12 On the second day of our five-day trip to Los Llanos we went _____ down the Siniguis River – it was
fantastic!
/ 12
2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: STRUCTURING A PRESENTATION
Complete the gaps (1–12) in the advice below using the words in the box. Use each word once.
1
_______________ you begin, introduce yourself and 2_______________ what you are going to talk
about.
3
_______________ your presentation with a question or an interesting fact or 4_______________.
Use 7_______________ forms, e.g. the 8_______________, the most beautiful, the most stunning, etc.
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TOTAL / 40
3
PHOTOCOPIABLE © 2013 Pearson
Name Class
4 Passengers _____ turn on their mobiles phones until the pilot says it is safe to.
a) mustn’t b) shouldn’t c) don’t have to
7 Guests _____ leave their room keys at reception when they leave the hotel but if they forget to, it’s OK.
a) are allowed to b) must c) should
8 Passengers _____ check in at least two hours before their flight departs.
a) must b) don’t have to c) aren’t allowed to
10 _____ I bring my little dog into the cabin with me when I fly? I just want to check.
a) Should b) Do I have to c) Can
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1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: AIR TRAVEL
Complete the sentences below with an appropriate word. You have the first letter of each word to help
you.
1 After leaving the plane, we walked into the terminal and went through passport c_______________.
3 We put our cases on a l_______________ trolley and went through customs before passing through the
arrivals hall.
4 On arrival, we followed the arrival signs to the baggage r_______________ area and waited for our cases
to appear on the carousel.
5 The customs official asked me to r_______________ my belt and shoes before I walked through the
security scanner.
6 If you want the check-in desks, you should go a_______________ the terminal, past the meeting point,
and then turn left. Then follow the signs.
7 Ah, so the toilets are past the café and on the r_______________, between the car hire office and
currency exchange?
8 I emptied my pockets and put the contents in one of the t_______________ provided at the security
check point.
9 Car h_______________ can often work out cheaper than getting a taxi when you arrive at your
destination.
10 The flight departures board said that our flight was leaving from g_______________ 63.
11 If you want the departures lounge, you should go p_______________ the duty-free shops and then turn
right. It’s on the left before departure gate 1.
12 The flight attendant asked to see our b_______________ passes as we entered the plane.
14 The notice said liquids and s________________ objects are not allowed in hand baggage.
15 We organized our c_______________ exchange online and collected the money at the airport after
checking in.
/ 15
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PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: DEALING WITH DIFFICULT PASSENGERS
Complete the gaps in the useful expressions given using words from the box. Use each word once only.
Empathize • Show understanding of the issue(s) and 1_______________ with the passenger’s
feelings by using expressions such as:
Apologize • When you apologize to a passenger, this helps them 4_______________ better about the
situation. For example:
• I’m sorry, that suitcase is too big to take on board as hand 6_______________.
• I’m sorry, but we’ll have to 7_______________ your bag in here at the boarding gate.
Explain the • Provide reasons. Passengers are more 8_______________ when they are informed
situation about what is happening. For example:
• I’m afraid the 9_______________ sales are closed now. You see, we’re descending into
Milan soon.
• It’s just that you are a big group and you’re making a lot of 10_______________.
• Please rest assured everything is fine. The 11_______________ will be over in a few
minutes.
Find a solution • Ask what the problem is and 12_______________ a solution or have the passengers
suggest one. Useful expressions might be:
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3
PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
Unit Test 8 Answer Key
TEST A
GRAMMAR: MODAL VERBS
1 c / 2 b / 3 c / 4 a / 5 b / 6 c / 7 c / 8 a / 9 b / 10 c / 11 b / 12 a
TEST B
GRAMMAR: MODAL VERBS
1 a / 2 c / 3 b / 4 c / 5 c / 6 a / 7 b / 8 c / 9 b / 10 c / 11 a / 12 b
2 All passengers _____ show their passports when they check in.
a) should b) are allowed to c) must
5 Guests _____ leave their room keys at reception when they leave the hotel but if they forget to, it’s OK.
a) are allowed to b) must c) should
6 Passengers _____ check in at least two hours before their flight departs.
a) must b) don’t have to c) aren’t allowed to
8 _____ I bring my little dog into the cabin with me when I fly? I just want to check.
a) Should b) Do I have to c) Can
/ 12
1 If you want the departures lounge, you should go p_______________ the duty-free shops and then turn
right. It’s on the left before departure gate 1.
2 After leaving the plane, we walked into the terminal and went through passport c_______________.
4 We put our cases on a l_______________ trolley and went through customs before passing through the
arrivals hall.
6 The notice said liquids and s________________ objects are not allowed in hand baggage.
7 We organized our c_______________ exchange online and collected the money at the airport after
checking in.
8 On arrival, we followed the arrival signs to the baggage r_______________ area and waited for our cases
to appear on the carousel.
9 The customs official asked me to r_______________ my belt and shoes before I walked through the
security scanner.
10 Ah, so the toilets are past the café and on the r_______________, between the car hire office and
currency exchange?
11 I emptied my pockets and put the contents in one of the t_______________ provided at the security
check point.
12 Car h_______________ can often work out cheaper than getting a taxi when you arrive at your
destination.
13 The flight departures board said that our flight was leaving from g_______________ 63.
14 If you want the check-in desks, you should go a_______________ the terminal, past the meeting point,
and then turn left. Then follow the signs.
15 The flight attendant asked to see our b_______________ passes as we entered the plane.
/ 15
2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: DEALING WITH DIFFICULT PASSENGERS
Complete the gaps in the useful expressions given using words from the box. Use each word once only.
Empathize • Show 1_______________ of the issue(s) and identify with the passenger’s feelings by
using expressions such as:
Apologize • When you apologize to a passenger, this helps them feel 4_______________ about the
situation. For example:
• I’m sorry, that suitcase is too big to take on board as hand 5_______________.
• I’m sorry, but we’ll have to 7_______________ your bag in here at the boarding gate.
Explain the • Provide reasons. Passengers are more cooperative when they are 8_______________
situation about what is happening. For example:
• Please rest assured everything is fine. The 9_______________ will be over in a few
minutes.
• I’m afraid the 10_______________ sales are closed now. You see, we’re descending
into Milan soon.
• It’s just that you are a big group and you’re making a lot of 11_______________.
Find a solution • Ask what the problem is and 12_______________ a solution or have the passengers
suggest one. Useful expressions might be:
/ 13
TOTAL / 40
3
PHOTOCOPIABLE © 2013 Pearson
Name ________ Class __________
1 The train for Waterloo [has just left / just has left] the platform.
4 I’m sorry your tickets [haven’t / hasn’t] arrived. I’ll send you a replacement set now.
5 Sorry Paul but we’re going to be late. Our car’s [broke / broken] down.
6 Have you [ever been / gone ever] to one of the large theme parks in America?
8 I’ve [already / yet] spoken to the airline and cancelled the tickets.
9 They’ve stayed at the same hotel every summer [since / for] the last ten years.
10 Has your sister [ever gone / gone yet] anyone on her own?
14 They haven’t arrived [yet / since] but I’m sure they’ll be here soon.
/ 15
1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: HOTEL OPERATIONS
Complete the sentences with words from the box. Write a) to o) in the gaps. Use each word once only.
2 One of the things we found attractive about the hotel was its stylish ____.
4 An ____ has been built to make room for the larger lifts we are going to have installed.
8 The housekeepers always change the bedding before they ____ and vacuum the rooms.
9 New fixtures and ____ have been installed in all the bathrooms.
11 The last time I saw Marie she was going into room 52 with a ____ and brush.
13 A lot of money has been spent on the ____ of the old hall but we know it will look amazing when it
opens to the public.
15 How many new rooms have been ____ as part of the restoration project?
/ 15
2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: CHECKING OUT
Complete the gaps in the advice and useful expressions given using words from the box below. Use each
word once only. There are two words you do not need to use.
• May I have your name, please? (Ask for their name, not room number.)
3
_______________ You might want to ask, for example:
about their stay
• How was your stay with us? (Use 4_______________ questions to give the
opportunity for comments.)
8
_______________ You might want to ask, for example:
assistance
• Would you like me to book a taxi for you?
/ 10
TOTAL / 40
3
PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
Unit Test 9 Answer Key
TEST A
GRAMMAR: PRESENT PERFECT
1 has just left / 2 ever stayed / 3 has never / 4 haven’t / 5 broken / 6 ever been / 7 ’ve /
8 already / 9 for / 10 ever gone / 11 just / 12 since / 13 lost / 14 yet / 15 been
TEST B
GRAMMAR: PRESENT PERFECT
1 ’ve / 2 has just left / 3 ever stayed / 4 already / 5 haven’t / 6 broken / 7 ever been / 8 has never /
9 been / 10 for / 11 ever gone / 12 just / 13 since / 14 lost / 15 yet
2 The train for Waterloo [has just left / just has left] the platform.
4 I’ve [already / yet] spoken to the airline and cancelled the tickets.
5 I’m sorry your tickets [haven’t / hasn’t] arrived. I’ll send you a replacement set now.
6 Sorry Paul but we’re going to be late. Our car’s [broke / broken] down.
7 Have you [ever been / gone ever] to one of the large theme parks in America?
10 They’ve stayed at the same hotel every summer [since / for] the last ten years.
11 Has your sister [ever gone / gone yet] anyone on her own?
15 They haven’t arrived [yet / since] but I’m sure they’ll be here soon.
/ 15
1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: HOTEL OPERATIONS
Complete the sentences with words from the box. Write a) to o) in the gaps. Use each word once only.
1 New fixtures and ____ have been installed in all the bathrooms.
3 One of the things we found attractive about the hotel was its stylish ____.
5 A(n) ____ has been built to make room for the larger lifts we are going to have installed.
9 The housekeepers always change the bedding before they ____ and vacuum the rooms.
12 How many new rooms have been ____ as part of the restoration project?
13 The last time I saw Marie she was going into room 52 with a ____ and brush.
14 A lot of money has been spent on the ____ of the old hall but we know it will look amazing when it
opens to the public.
/ 15
2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: CHECKING OUT
Complete the gaps in the advice and useful expressions given using words from the box below. Use each
word once only. There are two words you do not need to use.
• May I have your name, please? (Ask for their name, not room number.)
6
_______________ with For example:
any complaints
I do 7_______________ about that, Ms Bosman.
10
_______________ the For example:
guest
• Thank you for staying with us, Ms Bosman.
/ 10
TOTAL / 40
3
PHOTOCOPIABLE © 2013 Pearson
Name ________ Class __________
1 If you tell me when you want to leave, I [organize / ’ll organize] a taxi for you.
2 You [are allowed / won’t be allowed] on the flight if you don’t calm down.
3 Will I get a discount if I [book / will book] on more than one tour?
4 If the cost of fuel rises, we [have / ’ll have] to increase the price of our flights.
6 If a guest has a bad experience, they [probably will / will probably] tell more people about it than if they
have a good one.
7 Our flight won’t take off if this heavy snow [will continue / continues].
8 More people [will choose / choose] domestic holidays if outbound flights become expensive.
9 If our first flight is late landing, we [probably won’t / won’t probably] manage to get our transfer.
11 Will you complete a feedback form for us when you [have / ’ll have] a minute?
12 If you [will be / are] hard-working and customer-focused, you will do well in the tourism industry.
13 Will you send me a receipt when my payment [goes / will go] through?
14 We [get / ’ll get] more bookings if we advertise our latest offer on TV.
/ 14
1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: MARKETING
Complete the sentences with an appropriate word. You have the first letter of each word to help you.
1 Young people are often the target of advertising c_______________ for electronic products like mobile
phones.
2 How much money are we going to spend on a_______________ our products this year?
3 If we want to d_______________ our product internationally, we’ll have to find a suitable channel of
distribution.
4 We shouldn’t spend money on product design before we have r_______________ the market.
5 My cousin Luca studies m_______________ too. Which year of the course are you in?
6 Great news! Our new s_______________ have just called to say they’re now going to invest $500,000.
7 If we p_______________ our product on the internet, it’ll be more effective than putting an advert in a
newspaper.
8 Have you decided how you are going to m_______________ your new service yet?
9 Market r_______________ suggests less people are travelling abroad for their holidays.
10 We learnt today that p_______________ is all about creating interest through advertising.
11 How can we effectively c________________ with potential customers if our website is down?
12 I think i_______________ maps will soon become an important form of media for marketing tourism
products and services.
/ 12
2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: NEGOTIATING
Complete the gaps in the useful expressions using words from the box. Use each word once only.
• 1000 pesos for the room? Sorry, but the special offer 2_______________ last
Sunday.
3
_______________ • Wait a minute. Perhaps I can give you a special offer.
to someone walking
• Listen, I’m sure we can come to an 4_______________.
away
• Before you go, take a look at thee souvenirs – they’re half price.
Talking about • If there are four of you, you’ll have to 6_______________ for two umbrellas.
5
_______________
• If you want four loungers, you’ll need two umbrellas.
Offering a • Four loungers for the price of three, and I won’t 9_______________ for the second
8
_______________ umbrella.
• If you tell your friends about our restaurant, we’ll give them a 10% discount.
Asking for a • So that’s only 300 pesos. How does that 11_______________?
response
• What if I 12_______________ it to you for 300 pesos?
13
_______________ • I’ll make you a special deal because you’re from the Hotel Botran.
relationships
• Enjoy your holiday / stay / 14_______________!
/ 14
TOTAL / 40
3
PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
Unit Test 10 Answer Key
TEST A
GRAMMAR: FIRST CONDITIONAL
1 ’ll organize / 2 won’t be allowed / 3 book / 4 ’ll have / 5 if / 6 will probably / 7 continues /
8 will choose / 9 probably won’t / 10 it’s / 11 have / 12 are / 13 goes / 14 ’ll get
VOCABULARY: MARKETING
1 campaigns / 2 advertising / 3 distribute / 4 researched / 5 marketing / 6 sponsors / 7 promote /
8 market / 9 research / 10 promotion / 11 communicate / 12 interactive
TEST B
GRAMMAR: FIRST CONDITIONAL
1 ’ll have / 2 if / 3 ’ll organize / 4 continues / 5 won’t be allowed / 6 book / 7 will probably / 8 have /
9 will choose / 10 ’ll get / 11 probably won’t / 12 it’s / 13 are / 14 goes
VOCABULARY: MARKETING
1 marketing / 2 campaigns / 3 advertising / 4 distribute / 5 researched / 6 promote / 7 sponsors /
8 interactive / 9 market / 10 research / 11 promotion / 12 communicate
1 If the cost of fuel rises, we [have / ’ll have] to increase the price of our flights.
3 If you tell me when you want to leave, I [organize / ’ll organize] a taxi for you.
4 Our flight won’t take off if this heavy snow [will continue / continues].
5 You [are allowed / won’t be allowed] on the flight if you don’t calm down.
6 Will I get a discount if I [book / will book] on more than one tour?
7 If a guest has a bad experience, they [probably will / will probably] tell more people about it than if they
have a good one.
8 Will you complete a feedback form for us when you [have / ’ll have] a minute?
9 More people [will choose / choose] domestic holidays if outbound flights become expensive.
10 We [get / ’ll get] more bookings if we advertise our latest offer on TV.
11 If our first flight is late landing, we [probably won’t / won’t probably] manage to get our transfer.
13 If you [will be / are] hard-working and customer-focused, you will do well in the tourism industry.
14 Will you send me a receipt when my payment [goes / will go] through?
/ 14
1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY: MARKETING
Complete the sentences with an appropriate word. You have the first letter of each word to help you.
1 My cousin Luca studies m_______________ too. Which year of the course are you in?
2 Young people are often the target of advertising c_______________ for electronic products like mobile
phones.
3 How much money are we going to spend on a_______________ our products this year?
4 If we want to d_______________ our product internationally, we’ll have to find a suitable channel of
distribution.
5 We shouldn’t spend money on product design before we have r_______________ the market.
6 If we p_______________ our product on the internet, it’ll be more effective than putting an advert in a
newspaper.
7 Great news! Our new s_______________ have just called to say they’re now going to invest $500,000.
8 I think i_______________ maps will soon become an important form of media for marketing tourism
products and services.
9 Have you decided how you are going to m_______________ your new service yet?
10 Market r_______________ suggests less people are travelling abroad for their holidays.
11 We learnt today that p_______________ is all about creating interest through advertising.
12 How can we effectively c________________ with potential customers if our website is down?
/ 12
2
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS: NEGOTIATING
Complete the gaps in the useful expressions using words from the box. Use each word once only.
• 1000 pesos for the room? Sorry, but the special offer 1_______________ last
Sunday.
3
_______________ to • Wait a minute. Perhaps I can give you a special offer.
someone walking
• Listen, I’m sure we can come to an 4_______________.
away
• Before you go, take a look at thee souvenirs – they’re half price.
• Four loungers for the price of three, and I won’t 10_______________ for the
second umbrella.
13
_______________ • I’ll make you a special deal because you’re from the Hotel Botran.
relationships
• Enjoy your holiday / stay / 14_______________!
/ 14
TOTAL / 40
3
PHOTOCOPIABLE © 2013 Pearson
Name ________ Class __________
Conversation 1
1 The flight attendant asks the passengers to put their seat belts on. T/F
2 The big noisy group of people aren’t disturbing other passengers. T/F
3 Passengers are not allowed to use the toilet because the plane is about to take off. T/F
4 The flight attendant says she hopes the passengers have fun in Madrid. T/F
Conversation 2
5 The flight attendant tells passengers they must return to their seats and wear their seat belts. T/F
6 The pilot informs passengers that turbulence is nothing to be worried about. T/F
8 The flight attendant tells the worried passenger that the turbulence won’t last long. T/F
9 The passenger asks when they will be able to have something to eat and drink. T/F
Conversation 3
10 The flight attendant tells the passenger to check their suitcase in at the boarding gate. T/F
11 It’s a full flight and so there are strict baggage allowances. T/F
13 There is a fee of €30 at check-in but it rises at the boarding gate. T/F
14 The flight attendant suggests the passenger sends any complaints via their website. T/F
15 The passenger demands to speak to the flight attendant’s supervisor immediately. T/F
/ 15
1
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY
Complete the sentences with words from the box. Write a) to o) in the gaps. Use each word once only.
There are three words you do not need to use.
1 Please could you complete one of our _____ forms and tell us what you liked about the hotel.
3 You know it’s going to cost a lot of money to _____ this place. What is your budget?
5 In the summer, the hotel hires _____ staff to cover the busiest times.
6 Excuse me, did you _____ an extra set of towels for your room?
7 After you get through customs, you’ll see the sign for the _____ lounge.
8 We apologize for the _____ and will tell you as soon as we know when the flight will take off.
9 At the meeting we discussed the different market _____ and chose the one we wanted to focus on.
10 All the rooms at the front of the hotel have a spectacular view of the _____.
12 The hotel didn’t look anything like the picture in the brochure. It was really _____.
/ 12
2
PHOTOCOPIABLE © 2013 Pearson
VOCABULARY
Complete the sentences using the appropriate forms of the missing words. The first letter of each word
has been given to help you.
1 Please check the airport’s website if you are unsure about what food or drink you can bring through the
s_______________ checkpoint.
2 We are looking for someone with at least five years e_______________ in hotel management.
4 Have you ever used a b_______________ organized through a hotel? I’m not sure we want to leave our
children with a total stranger.
5 They promoted their latest holiday e_______________ using brightly-coloured and informative flyers.
6 Chico loves s_______________ and always orders king prawns or mussels when he sees them on the
menu.
7 So, do you think you could d_______________ with difficult passengers easily?
8 Dave won a luxury cruise in a competition. The cruise company thought his 15-word s_______________
was really memorable and perfect for their next advertising campaign.
/8
GRAMMAR
Read the text on the Undersea Restaurant and complete the gaps by underlining the correct answer.
There is a 0[uniquely / unique] restaurant on the island of Rangalifinolhu in 1[– / the] Maldives. It is an
undersea restaurant 2[built / builded] 5 metres below the sea level of the Indian Ocean. If you 3[love / are
loving] the sea, you 4[enjoy / will enjoy] the experience of eating at the Ithaa Undersea Restaurant. This glass-
roofed restaurant 5[is giving / gives] diners a 180-degree view of the reef 6[above / below] them. As you eat
you 7[can watch / watch] the local marine life swimming around you. You 8[must / may] even see a shark.
Since it 9[opened / was opening] at the Conrad Maldives Hotel, the undersea restaurant has gained popularity
and as a result, the hotel 10[has built recently / has recently built] a new suite where guests can sleep. This suite
is also underwater and 11[shares / is sharing] the same views as the restaurant. Any guest who 12[is booking /
books] this suite, will enjoy 13[an / a] unique dinner and breakfast 14[experience / experienced] and will have
one of 15[the most unusual / more unusual] views of the Indian Ocean – from underwater.
/ 15
3
PHOTOCOPIABLE © 2013 Pearson
GRAMMAR
Complete the sentences. Choose a), b), c) or d).
/ 16
4
PHOTOCOPIABLE © 2013 Pearson
READING
Read the text on cruises and decide if the following statements are true (T) or false (F).
1 All costs are included in the price when you go on a cruise. T/F
2 There are plenty of onshore activities to enjoy, for example swimming or going to the gym. T/F
4 If you are an active person, there is plenty to keep you occupied onboard. . T/F
5 You can relax knowing your children are playing in a safe environment. T/F
6 Many people enjoy going on cruises because they like having time alone. T/F
8 If you go on a cruise, you might end up spending a day somewhere completely different. T/F
/8
5
PHOTOCOPIABLE © 2013 Pearson
WRITING
Complete the letter with words or phrases from the box.
Hercules Tours
Are you looking for an experienced tour guide with excellent communication 1_______________ who speaks
three languages? I am writing to your tour company because I am very interested in being part of your
company. I have read many positive 2_______________ for your excellent tours and I feel that I could make a
significant 3_______________ to your team.
4
_______________, I am studying for a postgraduate diploma in Tourism at the University of Rome. I have
two years’ experience of 5_______________ as a tour guide for local school groups. I also have a degree in
History and specialist 6_______________ of Rome and Italy’s historic sites. I attach a copy of my CV for
your 7_______________.
I believe I will be a valuable 8_______________ to your company because communication and organizational
skills are my main strengths. My tutor says I am always enthusiastic and have good 9_______________ skills.
As you will see from my CV, I can 10_______________ and speak both Italian and English fluently.
11
_______________, I am currently learning Spanish.
Please do not hesitate to contact me regarding a possible interview if you would like to discuss my experience
in more 12_______________.
14
_______________ faithfully,
Claudio Cardosi
Claudio Cardosi
/ 14
6
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS
Choose the most appropriate word(s) to complete each sentence: a), b) or c).
4 I’ll make you a special _____ because you’re from the Hotel Cozma.
a) deal b) discount c) voucher
6 Can I check the booking? That’s two _____ for ‘The Lion King’ at 7 p.m. on 10 April at the Theatre
Royal. Is that right?
a) seat b) tickets c) stays
8 I’m glad to hear you enjoyed your _____. Here’s your receipt.
a) room b) journey c) stay
9 Right. You can buy the _____ from the driver on the bus, or the ticket seller on Queen Street.
a) discounts b) vouchers c) tickets
11 Well, if there are no more questions, please feel free to take a copy of our _____ and my card.
a) brochure b) slogan c) advertising
/ 12
TOTAL / 100
7
PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
End of Level Test Audio Script
Track 8.5
1
F = Flight attendant, P1 = Passenger 1, P2 = Passenger 2
F Hello guys, is everything all right? Are you enjoying the flight?
P1 Yeah, sure. We’re having a great time.
F That’s good. Listen, could you keep the noise down a bit?
P2 Why? Who’s complaining?
F It’s just that you are a big group and you’re making a lot of noise. We can hear you all over the
plane. It might disturb the other passengers.
P1 OK. Guys, guys keep it down a bit. Can I use the toilet?
F I’m afraid the fasten seat belt sign is on now. You see, we’re descending into Madrid soon.
P1 Oh dear, it’s just that I’m a bit desperate.
F It won’t be long before we land.
P1 Right well then, I’ll just have to wait.
F Thank you. Enjoy yourselves in Madrid.
2
F = Flight attendant, A = Announcement, P = Passenger
P Oh, what’s that? What’s that? What’s happening? Why’s the plane shaking like that? What’s
that noise?
A Ladies and gentlemen, the pilot has switched on the ‘fasten seat belt’ sign. Please return to
your seats and fasten your seat belts until the sign is switched off.
P Excuse me ... Excuse me, what’s happening?
F We’re just passing through an area of turbulence. Don’t worry, it’s perfectly normal.
A Cabin crew, please take your seats.
P Oh, no! Oh no, we’re all going to die!
F Please rest assured everything is fine. The turbulence will be over in a few minutes. In the
meantime, just remain seated with your seat belt fastened. We’ll continue the food and drink
service when the ‘fasten seat belt’ sign is switched off.
Conversation 1
2 The big noisy group of people are disturbing other passengers. T/F
3 Passengers are not allowed to use the toilet because the plane is about to land. T/F
4 The flight attendant says she hopes the passengers have fun in Milan. T/F
Conversation 2
5 The flight attendant tells passengers they must return to their seats and wear their seat belts. T/F
6 The flight attendant informs passengers that turbulence is nothing to be worried about. T/F
8 The flight attendant tells the worried passenger that the turbulence won’t last long. T/F
9 The passenger asks when they will be able to have something to eat and drink. T/F
Conversation 3
10 The flight attendant tells the passenger to take their suitcase on board. T/F
11 It’s a full flight and so the baggage allowances are strict. T/F
12 The passenger doesn’t want to pay a charge of €45 and gets angry. T/F
13 There is a fee of €30 at check-in but it rises at the boarding gate. T/F
/ 15
1
PHOTOCOPIABLE © 2013 Pearson
GRAMMAR
Complete the sentences. Choose a), b), c) or d).
1 _____ their flight _____?
a) Has ... yet landed b) Have ... landed yet c) Did ... land yet d) Has ... landed yet
2 _____ your travel details today.
a) I arrange b) I’m arranging c) I go to arrange d) I will going to
3 How _____ money would you like to change?
a) many b) any c) much d) a lot of
4 What table decorations _____ we purchase?
a) might b) should c) may d) have to
5 We _____ allocate 20 rooms to your group.
a) are going to b) go to c) did d) have
6 If you enjoy water sports, _____ this resort.
a) you love b) you are loving c) you’ll love d) you will loving
7 Vicky always _____ visiting historic sites of interest when on holiday.
a) is loving b) will love c) has loved d) loves
8 If you need _____ more information, please get in touch.
a) much b) any c) many d) lot
9 ______ is the name of the restaurant you ate in late night?
a) Where b) Why c) Which d) What
10 When _____ the hotel restoration completed? It looks fantastic!
a) was b) were c) did d) has
11 _____ you tell me when the pool is open, please?
a) Can b) Shall c) May d) Must
12 _____ your first name, please?
a) How spell b) How is spelt c) How do you spell d) How are you spelling
13 _____ take tomorrow off from work?
a) Can you to b) Could you to c) Do you must d) Are you allowed to
14 The resort wasn’t _____ we expected.
a) the busiest b) as busy as c) as busier than d) the busier as
15 I’m so sorry you _____ your flight. Shall I help you find another one?
a) missed b) are missing c) will miss d) should miss
16 Guests _____ provide details of any special diet needs when booking their tickets.
a) shouldn’t b) could c) must d) are allowed to
/ 16
2
PHOTOCOPIABLE © 2013 Pearson
GRAMMAR
Read the text on the Undersea Restaurant and complete the gaps by underlining the correct answer.
There is a 0[uniquely / unique] restaurant on the island of Rangalifinolhu in the Maldives. It is 1[a / an]
undersea restaurant and is 5 metres below the sea level of the Indian Ocean. If you 2[are liking / like] the sea,
you 3[will love / love] the experience of eating at the Ithaa Undersea Restaurant. Here, you 4[must / can] enjoy
a 180-degree view of the vibrant 5[reef / valleys] and the 6[amazing / amazed] colours of its marine life. As
you eat, you 7[are allowed to / can] watch the fish and sharks swim around and above you.
Since it opened at the Conrad Maldives Hotel, the undersea restaurant 8[served / has served] local cuisine to
thousands of diners and has recently 9[builded / built] a new suite where guests 10[can sleep / are sleeping].
This suite is also under the water and 11[is having / has] the same view as the restaurant. When you 12[to book /
book] this suite, you 13[pay / are paying] for a unique dinner and breakfast 14[experienced / experience] and
you will most likely have one of 15[the best / the better] views of the Indian Ocean – from underwater.
/ 15
VOCABULARY
Complete the sentences using the appropriate forms of the missing words. The first letter of each word
has been given to help you.
1 We are looking for someone with at least five years e_______________ in hotel management.
3 They promoted their latest holiday e_______________ using brightly-coloured and informative flyers.
4 Chico loves s_______________ and always orders king prawns or mussels when he sees them on the
menu.
5 So, do you think you could d_______________ with difficult passengers easily?
6 Dave won a luxury cruise in a competition. The cruise company thought his 15-word s_______________
was really memorable and perfect for their next advertising campaign.
7 Have you ever used a b_______________ organized through a hotel? I’m not sure we want to leave our
children with a total stranger.
8 Please check the airport’s website if you are unsure about what food or drink you can bring through the
s_______________ checkpoint.
/8
3
PHOTOCOPIABLE © 2013 Pearson
READING
Read the text on cruises and decide if the following statements are true (T) or false (F).
3 There are plenty of activities to enjoy onboard, for example swimming or going to the gym. T/F
6 A lot of holiday makers like going on cruises as they enjoy making new friends. T/F
8 Cruises give you the opportunity to visit a number of destinations during one holiday. T/F
/8
4
PHOTOCOPIABLE © 2013 Pearson
PROFESSIONAL SKILLS
Choose the most appropriate word(s) to complete each sentence: a), b) or c).
4 Can I check the booking? That’s two _____ for ‘The Lion King’ at 7 p.m. on 10 April at the Theatre
Royal. Is that right?
a) seat b) tickets c) stays
5 I’ll make you a special _____ because you’re from the Hotel Cozma.
a) deal b) discount c) voucher
7 I’m glad to hear you enjoyed your _____. Here’s your receipt.
a) room b) journey c) stay
8 Right. You can buy the _____ from the driver on the bus, or the ticket seller on Queen Street.
a) discounts b) vouchers c) tickets
10 Well, if there are no more questions, please feel free to take a copy of our _____ and my card.
a) brochure b) slogan c) advertising
/ 12
5
PHOTOCOPIABLE © 2013 Pearson
WRITING
Complete the letter with words from the box.
Hercules Tours
Are you looking for an experienced tour guide with excellent 1_______________ skills who speaks three
languages? I am writing to your tour company because I am very 2_______________ in being part of your
company. I have read many positive recommendations for your excellent tours and I feel that I could make a
3
_______________ contribution to your team.
At the moment, I am 4_______________ for a postgraduate diploma in Tourism at the University of Rome. I
have two years’ experience of 5_______________ as a tour guide for local school groups. I also have a degree
in History and 6_______________ knowledge of Rome and Italy’s historic sites. I attach a copy of my CV for
your 7_______________.
I believe I will be a valuable 8_______________ to your company because communication and organizational
skills are my main strengths. My tutor says I am always 9_______________ and have good leadership skills.
As you will see from my CV, I can 10_______________ and speak both Italian and English fluently. In
addition, I am 11_______________ learning Spanish.
Please do not hesitate to contact me regarding a possible 12_______________ if you would like to discuss my
experience in more detail.
Yours 14_______________,
Claudio Cardosi
Claudio Cardosi
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PHOTOCOPIABLE © 2013 Pearson
VOCABULARY
Complete the sentences with words from the box. Write a) to o) in the gaps. Use each word once only.
There are three words you do not need to use.
2 You know it’s going to cost a lot of money to _____ this place. What is your budget?
3 In the summer, the hotel hires _____ staff to cover the busiest times.
4 Excuse me, did you _____ an extra set of towels for your room?
5 After you get through customs, you’ll see the sign for the _____ lounge.
6 At the meeting we discussed the different market _____ and chose the one we wanted to focus on.
7 Please could you complete one of our _____ forms and tell us what you liked about the hotel.
8 All the rooms at the front of the hotel have a spectacular view of the _____.
10 The hotel didn’t look anything like the picture in the brochure. It was really _____.
12 We apologize for the _____ and will tell you as soon as we know when the flight will take off.
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PHOTOCOPIABLE © 2013 Pearson
English for International Tourism Pre-Intermediate
End of Level Test Answer Key
TEST A
LISTENING (TRACK 8.5)
1 T / 2 F / 3 T / 4 F / 5 T / 6 T / 7 F / 8 T / 9 F / 10 F / 11 T / 12 T / 13 T / 14 F / 15 F
GRAMMAR
1 d / 2 b / 3 c / 4 b / 5 a / 6 c / 7 d / 8 b / 9 d / 10 a / 11 a / 12 c / 13 d / 14 b / 15 a / 16 c
GRAMMAR
1 an / 2 like / 3 will love / 4 can / 5 reef / 6 amazing / 7 can / 8 has served / 9 built / 10 can sleep /
11 has / 12 book / 13 are paying / 14 experience / 15 the best
VOCABULARY
1 experience / 2 controller / 3 event / 4 shellfish/seafood / 5 deal / 6 slogan / 7 babysitter / 8 security
READING
1F/2F/3T/4T/5F/6T/7F/8T
PROFESSIONAL SKILLS
1 a / 2 c / 3 b / 4 b / 5 a / 6 a / 7 c / 8 c / 9 b / 10 a / 11 b / 12 b
WRITING
1 communication / 2 interested / 3 significant / 4 studying / 5 working / 6 specialist / 7 interest /
8 asset / 9 enthusiastic / 10 drive / 11 currently / 12 interview / 13 hearing / 14 faithfully
VOCABULARY
1 c / 2 a / 3 h / 4 f / 5 i / 6 m / 7 l / 8 o / 9 b / 10 e / 11 g / 12 n
TEST B
LISTENING (TRACK 8.5)
1 F / 2 T / 3 F / 4 T / 5 T / 6 F / 7 T / 8 T / 9 F / 10 T / 11 T / 12 F / 13 T / 14 T / 15 T
VOCABULARY
1 l / 2 c / 3 a / 4 g / 5 h / 6 f / 7 i / 8 n / 9 m / 10 o / 11 b / 12 e
VOCABULARY
1 security / 2 experience / 3 controller / 4 babysitter / 5 event / 6 shellfish/seafood / 7 deal / 8 slogan
GRAMMAR
1 the / 2 built / 3 love / 4 will enjoy / 5 gives / 6 above / 7 can watch / 8 may / 9 opened /
10 has recently built / 11 shares / 12 books / 13 a / 14 experience / 15 the most unusual
GRAMMAR
1 b / 2 d / 3 b / 4 c / 5 c / 6 c / 7 d / 8 d / 9 b / 10 a / 11 a / 12 a / 13 c / 14 d / 15 b / 16 a
READING
1F/2F/3T/4T/5T/6F/7F/8T
WRITING
1 skills / 2 recommendations / 3 contribution / 4 At the moment / 5 working / 6 knowledge / 7 interest
/ 8 asset / 9 leadership / 10 drive / 11 In addition / 12 detail / 13 forward / 14 Yours
PROFESSIONAL SKILLS
1 a / 2 a / 3 c / 4 a / 5 b / 6 b / 7 b / 8 c / 9 c / 10 b / 11 a / 12 b