Smart Chatbot: The Most Advanced

and Effective Chatbot for Business

JUNE 22, 2019

BY AMANDA

MESSENGER CHATBOT

EDIT

Chatbots’ powers aren’t lost in the world of business. As businesses focus on promotion of
personalized experience, more and more smart chatbots are being developed for customer
engagement and brand image improvement. Before, even just encountering or engaging with an
intelligent live chatbot is rare. However, nowadays, several smart chatbots can be found.
Additionally, it is much simpler to develop an intelligent or smart chatbot.
As the thought of chatbots comes up, we are all certain that it’s not a real person. All we know is
that bots bring a human-touched experience. And in order to make that a reality, AI must be
indeed intelligent. The bottom line is that chatbots should be developed with an amazing
intelligence quotient, in order to serve with a human touch.

Chatbots are commonly used by businesses nowadays. It led to innovation and convenience.
Thus, through high demand, popularity, and usage; it is evident for it to take it to a whole new
level of AI technology – smart chatbots.

Smart chatbots are the excellent alternatives of the information provider and dissemination.
Thus, this chatbot system provides users to have conversational communication, wherein it
immediately responses to questions — from simple complex; that humans can’t answer at all.

With the new smart chatbot technology, everything’s possible!

The Birth of Smart Chatbots
Robots and AI technology already have a new placement in the business world. With its fast and
widespread domination; nothing can stop this current phenomenon. Hence, this gave birth to
smart chatbots.
These chatbots are now recognizable are used in broad aspects, both on oral or written forms.
Furthermore, it is commonly used for knowledge and technical support, depending on each
user’s concerns, issues, and appeal. Therefore, it meets its goal – to shorten customer service.

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To cite a piece of evidence on its rise is one of the most-known multinational Internet-related
services and products provider company, ‘Google.’ Google paved the way in engineering and
conducting efficient machine learning. They used up a lot of time and effort to create, establish,
and maneuver a system that replicates and perceives human responses, interactions, and
experiences.

Another example is Microsoft’s ‘Toy,’ a teen-spirited app for users to have a more natural
production and distribution with the help of pre-existing interaction.

This kind of technology gives everyone the capability of having chatbots present in everyone’s
lives. It controls machine learning with a full AI authenticity.

With smart chatbots, users can type the questions that they want to ask. Therefore, questions
raised are understood and answered afterward.

Providing Staff training for Effective Business

Every business provides their newly hired staff members for specialized training in a specific job
position. Also, this comes along with chatbots.

Smart chatbot can be a staff member as well. This entirely made automation needs training too,
as ordinary people do.

For example, a newly-hired secretary is asked to respond to an important business email.

Therefore, they will use their past experiences in the previous companies they worked with.
Likewise, users are not required to plan for every question they ask. Instead, they need to offer a
scope of questions with appropriate answers that let the AI understand and learn.

Patience and time investment is expected to train a bot to gain effective results.

Advantages of Smart Chatbot in Business

Having a business to run will require you to be tremendously productive as much as possible, so
that overhead costs are lower. Also, being productive makes higher profits. This is the basics and
the most obvious fact in doing business.

On the other hand, many business owners do not utilize tools in order to make it happen.
Chatbots are the most relative tool gaining significant popularity, however, not all businesses use
it.

The use of chatbots basically gives a significant boost in your business. You will be surprised by
the benefits it will bring to you and your business.
Here are some advantages of using a smart chatbot:

1. Acquires a 24/7 Live Chat

Today, smart chatbots behold the future of modern businesses. In line with this, every business
needs to have one just like digital platforms and software such as websites and social media. But,
what makes it interesting is to have a trusted business partner which is live 24/7. You can be sure
that chatbots will be available all the time and will take charge of engaging several customers
simultaneously. Plus, chatbots will never catch any illnesses and doesn’t have the need to take a
leave, therefore making it an efficient worker. Take a look at it, and see for yourself.

With this, it can swiftly answer to all customer’s concerns and questions on various topics.
Moreover, this can enhance and boost customer confidence in the business.

2. Saves time

One of the best advantages of chatbots in business is that it can save time. For instance, they
provided fast answers to questions. They prevent users from waiting for solutions for an
extended period. Also, it increases productivity and decreases cost rates while serving numerous
people at the same time.

Not only bots will save customers’ time, but it will also save your time as well, as it will be
responsible for automating your marketing strategies. This will then give you time to focus on
more critical aspects of your business.
3. Saves Money

Chatbots are way cheaper than hiring actual human workers. A chatbot cost of a range from
2,000 to 10,000 depending on its complexity and functionality.

It might be a bit expensive. But it’s worth the price. One of its reasons is that it doesn’t oblige for
employers to pay them for sick leave, vacation leave, insurances, and other expenses.

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4. Increases Customer Base and Engagement

Another advantage of chatbots is that it can increase potential customer base and engagement.
Since it is available on many platforms, it can surely help each business growth. They can
answer multiple questions at the same time, which can build the customer’s trust in their
services.

5. Cuts down errors

Humans tend to be caught up with handing to customer service errors. However, not for chatbots.
Chatbots provide exact answers to your concerns. Thus, this becomes a tremendous asset to
businesses. Perfection at its finest!

Uses of Smart Chatbot in Various Business

Industries
Smart chatbots conquered the technology community in different fields, which continuously
gains fame with its automated services. With these, brands and organizations wouldn’t have so
many headaches to carry with themselves. For instance, it makes everyone life and works more
accessible.

Without further ado, here are its uses in the different business industry.

Business Functions
1. E-commerce and Marketing

Most of the brands and business acquire and adapt to chatbot services. It aims to provide and
deliver better customer service, as well as to expand sales and offer deals.

Such prominent companies use instant messaging apps as an alternative to emails. An example
of this is eBay; they used these apps to offer a virtual personal shopping assistant and a
notification tool for auction bidders.

2. Customer Service

Customer service plays a vital role in business. It increases customer engagement, reliability, and
sales. This integration is a great way to generate answers to general questions.

3. Sales

Along with marketing comes with sales. Also, sales joined its venture with the usage of chatbots.
These bots can act as sales personnel, which notifies for any assigned opportunities.

Additionally, it is available to support customer outreach. According to insidesales.com,

reduction in response times is one of the most significant factors in boosting conversions.

4. HR
HR has a sole role in keeping HR relations with its employees and customers. This same applies
to chatbots.

So what are those HR responsibilities that chatbots acquire? First, they keep the pulse and
relationship with the employees. Second, it answers HR related questions; and finally, it
completes transaction HR works.
5. IT

The IT chatbot offers a helpdesk functionality that notifies users about IT queries and updates.

Travel
With the help of these bots, customer service support has been able to showcase. These allow
users to seek answers from the most frequently asked questions. Besides, it instantly resolves
customer queries. It means that these are every brand’s best buddy to innovation and growth.

An example of this is the Marriot, a global hotel chain, the surge of using chatbots rise in 85%
every month since its service debut in 2017.

Events
The events industry is a significant sector, and this could gain benefits in chatbots by purchasing
or booking. An example of it is the TickX, which help users to get tickets at the lowest price.

Go for Gold: Chatbots for a Successful Business

If you are looking for the best chatbots who can lead you to growth and success, choose the most
reliable partners for your business – Herobot. We at Herobot, we want what’s the best for you
and your customers. With advanced Ai technology, positive outcomes come along your way.
Choose the ultimate solution to meet your goals and aspirations. So what you are waiting for?
Together, we will build a chatbot for the benefit of all people. For more engaging exciting
updates, you may visit us at https://herobot.app
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