Follow Health Safety and Security Procedures

LG-THHCOR0021B FOLLOW HEALTH, SAFETY AND SECURITY
PROCEDURES
LEARNER GUIDE
FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES
Published by
HEART TRUST/NATIONAL TRAINING AGENCY
Produced by
Learning Management Services Department

Gordon Town Road
Kingston 7
Jamaica W.I.
This material is protected by copyright. Copying this material or any part of it by

any means,
including digital or in any form is prohibited unless prior written permission is
obtained from
the HEART Trust/NTA.
*** 2006 ***
Version 2 LRDU – FEB. 06

LG-THHCOR0021B FOLLOW
HEALTH, SAFETY AND SECURITY PROCEDURES
TABLE OF CONTENTS
PAGE
Introduction.......................................................................
............................................................ 1
Welcome ...........................................................................
.......................................................... 1
This Competency
Unit ..............................................................................
.................................. 1
Before You
Start .............................................................................
............................................ 2
Planning Your Learning
Programme .........................................................................
................. 2
Self-Assessment
Checklist..........................................................................
................................ 3
How To Use This Learner
Guide..............................................................................
.................. 5
Using The Computer And Other
Resources .........................................................................
...... 6
Method Of
Assessment ........................................................................
....................................... 6
Quality
Assurance..........................................................................
............................................. 7
Element 1: Follow Workplace Procedurs on Health, Safety and Security

..................... 8
Self Assessment
Checklist .........................................................................
............................... 15
Element 2: Deal With Emergency

Situations................................................................... 16
Self Assessment
Checklist .........................................................................
............................... 28
Element 3: Maintain Safe Personal Presentation
Standards ......................................... 29
Self Assessment
Checklist .........................................................................
............................... 39
Element 4: Provide Feedback on Health, Safety and

Security........................................ 40
Self Assessment
Checklist .........................................................................
............................... 43
Version 2 LRDU – FEB. 06

LG-THHCOR0021B FOLLOW HEALTH, SAFETY AND
SECURITY PROCEDURES
LG-THHCOR0021B:
FOLLOW HEALTH, SAFETY AND
SECURITY PROCEDURES
INTRODUCTION
Welcome
Welcome to the Learner Guide for Unit of Competency “Follow Health, Safety and
Security
Procedures”. This is just one of a number of Learner Guides produced for the
Restaurant Server
stream of the Hospitality Industry, and it is designed to guide you, the learner,
through a series of
learning processes and activities that will enable you to achieve the specified
learning outcomes
for the competency unit.
The content of this guide was developed from the Competency Standard LG-
THHCOR0021B,
which is one of the basic building blocks for the National Vocational Qualification
of Jamaica
(NVQ-J) certification within the industry. Please refer to your Learner’s Handbook
for a
thorough explanation of standards and competencies, and how these relate to the
NVQ-J
certification.
You are also advised to consult the Competency Standard and assessment instrument
for a better
understanding of what is required to master the competency.
This Competency Unit
“Follow Health, Safety and Security Procedures” addresses the knowledge and skills
requirements to effectively follow health, safety, security procedures. There are
four main areas
or elements:
Element 1: Follow workplace procedures on health, safety and

security
Element 2: Deal with emergency situations
Element 3: Maintain safe personal presentation standards
Element 4: Provide feedback on health, safety and security
As you go through each element, you will find critical information relating to each
one. You are
advised to study them carefully so that you will be able to develop the necessary
knowledge,
skills and attitudes for following health, safety and security procedures.
Version 2 LRDU – FEB 06 1

SECURITY PROCEDURES
Before you start
Before you start this Learner Guide, you need to:
a. Obtain a Learner’s Logbook. You will use it to record evidence of your new
skills/competence. As you demonstrate your new skills, record your activities
and have your
learning facilitator sign off on them. This will allow you to provide evidence
of your
competence when you are being assessed against the competency standard.
b. Ensure that you have access to the facilities and equipment necessary for
learning.
c. Ensure that your learning resources are available.
d. Ensure that you are wearing suitable clothing, that tools and equipment are
safe, and that the
correct safety equipment is used.
e. Plan your learning programme (see below)
f. Understand how to use this Learner Guide (see below)
Planning your learning programme
The self-assessment checklist on the following pages will assist you in planning
your training
programme and it will help you to think about the knowledge and skills needed to
demonstrate
competency in this unit. As you go through each one you will be able to find out
which aspects
of the elements you have already mastered and which ones you already have and which
you will
need to pay more attention to as you go through the learning process.
To complete the self-assessment checklist, simply read the statements and tick the
‘Yes’ or ‘No’
box. You should do this exercise now.

SECURITY PROCEDURES
Self-Assessment Checklist
Follow Health, Safety and Security Procedures
Element 1 Follow workplace procedures on health, safety and

Security Yes
No
1. I can follow healthy, safety and security procedures correctly in

accordance with enterprise policy and relevant regulations and
insurance requirements ( )
( )
2. I can identify and promptly report breaches of health, safety

and security procedures ( )
( )
3. I can report any suspicious behaviour, packages or occurances

promptly to the designated person ( )
( )
Element 2 Deal with emergency situations Yes

No
1. I can recognise emergency and potential emergency situations

promptly and determine and take required action within scope
of individual responsibility ( )
( )
2. I can follow emergency procedures correctly in accordance

with enterprise procedures ( )
( )
3. I can perform basic first aid following recommended

procedures ( )
( )
4. I can seek assistance promptly from colleagues and/or

other authorities where appropriate ( )
( )
5. I can report details of emergency situations accurately in

accordance with enterprise policy ( )
( )

SECURITY PROCEDURES
Element 3 Maintain safe personal presentation standards Yes

No
1. I can ensure that personal presentation takes account of the

workplace environment and health and safety issues ( )
( )
Element 4 Provide feedback on health, safety and security Yes

No
1. I can identify issues requiring attention promptly ( )

( )
2. I can raise issues with the designated person in accordance

with enterprise and legislative requirements ( )
( )
How did you do?
If you ticked all or most of the ‘Yes’ boxes, then you might not need to go through
the entire
guide. Ask your learning facilitator to assist you in determining the most
appropriate action you
should take.
If you ticked a few of the ‘Yes’ boxes or none at all then you should work through
all of the
guide, even though some of the material may be familiar to you.
Plan your learning based on your answers. Be sure to involve your learning
facilitator in the
planning process.

SECURITY PROCEDURES
How to use this Learner Guide
This Learner Guide is designed to assist you to work and learn at your own pace.
We suggest that you:
• Go through the sections/elements as they are presented (starting at Section 1)
• Check your progress at each checkpoint to ensure that you have understood the
material
• Observe the icons and special graphics used throughout this guide to remind you
of what you
have to do and to enhance your learning. The icons and their meanings are as
follows:
Complete Assessment Exercise

This exercise requires you to think about the
knowledge and skills
that you have or will develop in this competency
unit.
Definition Box
Words/phrases are defined or explained in this box.
The
words/phrases being explained are in bold print.
Checkpoint
This denotes a brain teaser and is used to check your
understanding of the materials presented. No answers
are
provided for the questions asked.
Activity
This denotes something for you to do either alone or
with
the assistance of your trainer/supervisor.
Reference
Points you to the reference materials and other
support
documents or resources used in compiling the unit
content.
SECURITY PROCEDURES
• Ask your learning facilitator for help if you have any problems with the
interpretation of the
contents, the procedures, or the availability of resources.
• Complete each activity as you come to it. If the activity requires you perform
an actual task,
be sure to tell your learning facilitator when you get to that activity so that
he/she can make
any arrangements, if necessary.
• Get your learning facilitator to sign and date the Learner Logbook when you
have completed
an activity.
• Complete the self-assessment checklist at the end of each section or element.
When you have worked through all elements of the guide, and when you can tick every
‘Yes’
box, you are ready for assessment and should ask your learning facilitator to
assist you in making
the arrangements to have your performance assessed.
Using the Computer and Other Resources
Where your activities refer you to the library, computer and Internet resources,
ask your learning
facilitator to assist you in locating these resources. If you are getting your
training in an
institution, there may be a library and a computer laboratory. If this is not the
case, visit the local
library and find out what resources are available.
If you are new to the computer and the Internet, someone in the computer room
should be able to
show you how to use these resources.
Please note that in many of your activities you have been referred to information
on the Internet.
This is because the Internet has a vast amount of information that can help you in
acquiring the
particular competencies. We would like to advise you, however, that we cannot
guarantee that
all the sites will be available when you need them. If site is unavailable, ask
your learning
facilitator to assist you in locating other sites that have the information you
require.
Method of Assessment
Competency will be assessed while you are actually performing the tasks related to
this
competency. This may be in a real workplace or a simulated situation that
accurately relates to
the work situation. You are advised to consult the associated competency standard
for further
details relating to the assessment strategies.

SECURITY PROCEDURES
Quality Assurance
A feedback form is included at the back of each learner guide, so all users are
afforded the
opportunity to document their concerns pertinent to the various aspects of the
guide. Such
concerns will assist in the review process of the learner guides. Users are
encouraged to cut out
the form, complete and submit same to the address provided.
You may now start your learning. Have fun while you work!

SECURITY PROCEDURES
ELEMENT 1: FOLLOW WORKPLACE PROCEDURS ON HEALTH, SAFETY

AND SECURITY
LEARNING OUTCOMES
As you go through this element, you will acquire the necessary knowledge, skills
and attitudes to
follow workplace procedure on health, safety and security. Your learning
facilitator is there to
assist you with the various activities so that on completion you should be able to:
1. Follow health, safety and security procedures in accordance with enterprise

policy and
relevant regulations and insurance requirements
2. Identify and report breaches of health, safety and security
3. Report suspicious behaviour, packages or occurrences to the designated
person in a
prompt manner
FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES
In undertaking a competency such as this, it is essential that you learn to

differentiate between
safety and health.
Safety is concerned with injury-causing situations or hazards to humans that result

from sudden
severe conditions.
Health has to do with disease-causing conditions, which are due to adverse

reactions to
prolonged exposure to dangerous, though less intense hazards.
Security deals with the protection of individuals against risks such as thieves and
dishonest
people, terrorists and violent and aggressive people.
As a worker in the hospitality/tourism industry you will be operating under the

Occupation
Health and Safety (OHS) Act. Employers and employees have a duty of care to all
people in the
workplace with regard to health, safety and welfare at work. The OHS Act is
designed to ensure
a healthy and safe workplace.
The objectives of the OHS Act include the following:
• To promote the health, safety and welfare of people at work

• To promote a safe working environment for people that protects them from
injury and
illness
• To protect persons in the workplace against risks to health or safety
arising out of
activities of persons at work
• To identify, assess and eliminate risks to heath and safety in the
workplace
• To develop and promote awareness of issues related to health and safety

SECURITY PROCEDURES
You may be working according to approved industry codes. The approved industry code
of
practice for the tourism/hospitality industry provides practical guidance on how to
achieve the
standard of health, safety and security required by law. The code of practice in
your country
may be developed through consultation, involving industry, employee and employer
representation, special interest groups and government representation.
As far as is possible, you should ensure that health, safety and security
procedures are correctly
followed in accordance with enterprise policy and relevant regulations and
insurance
requirements. Health, safety and security, as they apply to the hospitality/tourism
industry, refer
to:
• Emergency, fire and accident

• Hazard identification and control
• Use of personal protective equipment
• Safe sitting. lifting and handling
• Security of documents, cash, equipment, people
• Key control systems
• Workplace environment and health and safety issues such as appropriate
personal
grooming and hygiene, and appropriate clothing and footwear.
Your workplace health, safety and security procedures are translated into action
and behaviour
by rules and regulations. These rules and regulations define behaviour that is
acceptable and
unacceptable from a health and safety perspective.
To ensure that safety rules are followed, all employers and employees must
participate in
promoting safety.
The OHS Act sets out guidelines for dealing with health and safety issues in the
workplace. It is
the responsibility of each employee to ensure that these procedures are adhered to.
Lets look at a few of these health, safety and security issues as they relate to
hazards.
Hazards
Hazards may include one or a
combination of:
A hazard is a condition or combination
of conditions that, if left uncorrected, • Mechanical hazards
might lead to an accident, illness or • Falling, impact,
acceleration, and lifting
property damage. hazards
• Heat and temperature
hazards
• Electrical hazards
• Fire hazards
• Toxic substance and explosive hazards
• Noise and vibration hazards

SECURITY PROCEDURES
You should follow health, safety and security procedures to identify and control
hazards.
Hazard analysis is the process of identifying hazards and recommending corrective

action.
Hazards can be identified in a number of ways, these include:
• Direct observation
• Completion of a checklist
• Safety audits
• Injury and illness records
• Incident/accident reporting and investigation
• Workplace inspections
• References to information and historical data
• Feedback from others
• Consultation with staff and external organizations
• Monitoring work areas
There are two approaches used to analyze hazards; these are preliminary and
detailed.
Preliminary Analysis
A preliminary analysis is done to identify potential hazards and prioritize them

according to:
• The likelihood of an accident or injury being caused by the hazard

• The severity of injury, illness, and/or property damage that could result
if the hazard
caused an accident.
Detailed Hazard Analysis
This involves the application of analytical, inductive methods. This type of

analysis in conducted
in cases where the potential exists for serious injury, multiple injuries, or
serious illness.
Hazard Prevention and Control
The following methods can be used to control hazards:

• Eliminate the source of the hazards
• Substitute a less hazardous equivalent
• Reduce the hazard source
• Remove the employee from the hazard
• Isolate the hazard
• Dilute the hazard
• Apply appropriate management strategies
• Use appropriate personal protective equipment
LG-THHCOR0021B FOLLOW HEALTH, SAFETY
AND SECURITY PROCEDURES
• Provide employee training

• Practise good housekeeping
Refer to: Goetsch David, (1996) Occupational Safety and Health (In the
Age of High Technology), Prentice Hall
CHECKPOINT
• Differentiate between health and safety

• What are the objectives of the Occupational Health
and Safety
Act?
• What are some of the health, safety and security
issues that
affect the tourism and hospitality industry?
• What is a hazard?
• What are some of the hazards at your institution or
place of
work?
• What can you do to prevent these hazards?
ACTIVITY
Working in groups of two identify a health, safety or

security issue
that affects workers in a specific area of the
hospitality industry, for
example, front office, housekeeping, food and
beverage
production/service or any other area.
Do research to find the procedures to follow in case

of such
emergencies. Discuss these with your peers and
learning facilitator.

SECURITY PROCEDURES
IDENTIFY BREACHES IN HEALTH, SAFETY AND SECURITY PROCEDURES
As a worker in the hospitality/tourism industry you should practise due diligence,

which simply
means ‘taking care’. It means taking every precaution necessary in the
circumstances to protect
health, safety and welfare of yourself and your colleagues. When used properly, due
diligence is
a powerful and pro-active tool that will carefully identify and assess possible
workplace hazards
and ensure that procedures are followed to prevent them.
When procedures are not followed as established, we term this a breach. You should
ensure that
breaches in health and safety procedures are identified and promptly reported. It
is important that
the authority, responsibility, and accountability for health, safety and security
breaches are
clearly defined throughout your organization. Your organization may have specific
procedures
for dealing with these health and safety breaches, and these procedures must be
adhered to at all
times.
CHECKPOINT
• How would you define a breach in health, safety and

security
procedures? Give examples.
• How should breaches be handled?
IDENTIFY AND REPORT SUSPICIOUS BEHAVIOUR, PACKAGES AND OCCURENCES
Dealing with suspicious individuals
Since you will be working in the hospitality or tourism industry, there will be
strangers within
your building. You should keep yourself alert to the presence of strangers in areas
reserved for
staff. An individual may seem strange to you for a variety of reasons, such as:
• Someone wearing an incorrect uniform, or a uniform that is ill-fitting or

worn incorrectly
• Someone asking directions to an area where you do not expect them to work
• Someone carrying the property of the company in an area where you do not
expect them
to work
• Someone appearing lost or disoriented (you should note, however, that they
may be
innocent new employees)
• Someone who just looks suspicious
• Someone who seems nervous, startled, worried or is perspiring heavily
• Someone asking for details about a guest staying in the establishment

SECURITY PROCEDURES
The procedures for dealing with suspicious persons will vary depending on the
establishment,
however, in the absence of set procedures you can:
• Challenge the person politely and ask if you can be of

assistance, or direct them to
the exit
• If possible, ask a colleague to keep an eye on the suspicious
person while you
report the matter to your supervisor
Suspicious behaviour
If you are responsible for a vulnerable area, like a payment point, you must learn
to become
aware of all unusual behaviour because of the potential trouble it may signal. Here
are a few
guidelines you can follow:
• If you have reason to believe that something suspicious is happening, you

should
immediately respond according to procedure. You may be required to contact
your
supervisor or security department, if your facility has one, and report
your suspicions
• It may not be wise to approach persons behaving suspiciously
Dealing with suspicious items/packages
It is hard to say precisely where you may discover a suspicious package, or what
size or shape it
may be. A suspicious package may be one of the following:
• Something that has been left unattended for some time, for example, a
suitcase or
briefcase left in a reception area
• Something that looks out of place, for example, a travelling bag near a
rubbish bin
If you should discover a suspicious item
• Do not attempt to move or touch the item. Touching or moving it may be

enough to start
off a reaction leading to an explosion or fire
• Remain calm and composed. You should try not to cause a panic by shouting
or running
from the item
• Report the matter to your supervisor, the security personnel or the police
(check your
establishment procedures to see what action to take)
• If possible, cordon off the area and move people away
SECURITY PROCEDURES
CHECKPOINT
• What criteria would you use to determine whether a

package or
person is suspicious (use a specific context or area
of work)
• What would be the appropriate response to a
suspicious
package?
• What would be the appropriate response to a
suspicious person?
ACTIVITY
A suitcase has been left unattended in
the lobby area for the past 2 hours. I
have been unsuccessful in finding its
owner. What am I supposed to do?
This represents a call from a new colleague working in the front office of
The
Magnificent Hotel and Spa. Assuming that you and your other colleagues have
been
trained in occupational health, safety and security, respond to this
situation.
You will also be required to do a simulated exercise showing how you would
deal
with this suspicious item.
Your learning facilitator will assess your effort.

SECURITY PROCEDURES
ARE YOU READY TO PROVE YOUR COMPETENCE?
Now that you have completed this element, check whether you have fully grasped all
the
components by doing the following self-assessment.
Checklist 1 Yes
No
1. I understand the importance of following health, safety and

security procedures in accordance with enterprise policy and
relevant regulations and insurance requirements ( )
( )
2. I know how to report breaches of health, safety and security

procedures ( )
( )
3. I understand the importance of reporting any suspicious behaviour,

packages or occurrences to the designated person ( )
( )
Checklist 2 Yes
No
1. Health, safety and security procedures are correctly followed in

accordance with enterprise policy and relevant regulations
and insurance requirements ( )
( )
2. Breaches in health, safety and security procedures are identified

and promptly reported ( )
( )
3. Any suspicious behaviour, packages or occurrences are promptly

reported to the designated person ( )
( )

SECURITY PROCEDURES
ELEMENT 2: DEAL WITH EMERGENCY SITUATIONS
LEARNING OUTCOMES
and attitudes to
deal with emergency situations. Your learning facilitator is there to assist you
with the various
activities so that on completion you should be able to:
1. Recognize emergency and potential emergency situations and determine and

take
required action within scope of individual responsibility
2. Follow emergency procedures in accordance with enterprise procedures
3. Perform basic first-aid following recommended procedures
4. Seek assistance from colleagues and other authorities where appropriate
5. Report details of emergency situations in accordance with enterprise policy
RECOGNIZE EMERGENCY AND POTENTIAL EMERGENCY SITUATIONS
An emergency is a potentially An emergency situation is usually due to

actual or
life-threatening situation, imminent occurrence that:
usually occurring suddenly and • Endangers or threatens the safety and
health of
unexpectedly. people
• Presents a dangerous situation that
needs urgent
attention
An emergency may result from natural and/or human causes. Emergency situations in
the
workplace may include:
• Bomb threats
• Deranged customers
• Accidents
• Robbery
• Fire
• Armed hold up
• Natural disasters (e.g. floods and earthquakes)
• Slips, trips and falls
Hazards resulting from possible emergency situations should be identified and

assessed and
appropriate control measures adopted to minimize or eliminate the risks.

SECURITY PROCEDURES
The risk of emergency brought about by a hazard can be controlled by:
• Eliminating or minimizing risks that emergency situations pose

• Implementing technical measures to minimize the likelihood of accident or
incident
• Implementing measures to limit the consequences of major
incidents/accidents
• Protecting people, property and the environment from the effects of major
incident/accident by establishing emergency plans and procedures that are
specific
For example, let’s look at fire as a potential emergency, how this emergency can be
recognized
and the action that should be taken.
Fire hazards are conditions that favour fire development and growth. The three
elements,
oxygen, fuel and heat are required to start and sustain a fire. Oxygen is naturally
present in the
atmosphere, therefore, fire hazards usually involve the mishandling of fuel and
heat.
Fig 1: The fire triangle
Fuel FIRE Heat
Oxygen
Reducing Fire Hazards
The best defence against fires is to prevent their occurrence. You can do this by
isolating the
triangle elements, fuel, oxygen and heat. You can also prevent fires by storing
flammable liquids
properly and eliminating or isolating ignition sources from fuel.
Emergency Action Plan
Developing an Emergency Action Plan (EAP) is a major step in preparing for

emergencies. The
aim of emergency planning is to:
• Reduce the risk to lives, property and the environment

• Control any incident and reduce its impact on the workplace
• Provide the basis for training of persons who will be involved in
workplace emergency

SECURITY PROCEDURES
Your establishment should conduct a thorough analysis to determine the types of

emergencies
that may occur. For example, depending on geographic location and types of products
supplied,
your establishment may anticipate such emergencies as fires, chemical spills,
explosions,
hurricanes, lightning, floods and earthquakes. Your enterprise’s EAP should be a
collection of
small plans for each anticipated or potential emergency.
This plan will have the following components:
• Procedures – Step-by- step emergency response procedures should be

developed for each
potential emergency
• Coordination – Cooperating agencies and organizations and emergency

response teams
should be listed along with relevant contact person and contact number.
• Assignments/responsibilities - Every one who will be involved in

responding to a given
assignment must know his or her responsibility.
• Accident prevention strategies – There are strategies that are supposed to

be used on a
day-to-day basis to prevent the type of emergency being planned for. These
strategies
should be summarized in the EAP
• Schedules – This should contain the dates and times of regularly scheduled
practise drills.
The times and dates of practise drills should vary so that they don’t
become boring and
predictable.
You should identify emergency and potential emergency situations and take the
required action
within your scope of individual responsibility. You should know your
responsibility/assignment
in responding to a given emergency. Your responsibility should be clearly spelled
out and
understood. For example, you may be responsible for one of the following:
• Evacuation of the affected area

• The shutdown of specific equipment
• Telephoning for medical or other type of assistance
• Taking the register to ensure that all of your colleagues are accounted
for.
Age of
High Technology), chp 19, Prentice Hall
Other chapters such as chpt 2, 8, 9, 12, 13, and 14 will

provide
information on different emergency situations, how they
can be
recognized and handled.

CHECKPOINT
• What is an emergency?
• What emergencies may you encounter as a worker in
the
hospitality/tourism industry?
• What is an Emergency Action Plan and what are the
advantages
of having such a plan?
ACTIVITY 1
Do research to ascertain action to take in the event

of two the
following emergencies:
• Bomb threats
• Accidents
• Robbery
• Armed hold up
• Natural disasters (e.g. floods and
earthquakes)
• Slips, trips and falls
N.B. Ask your facilitator to organize the group in an

effort to prevent
everyone from doing the same emergency.
You can exchange notes with your peers to ensure that

you gain
knowledge on all the areas.
Present your findings using suitable software.

SECURITY PROCEDURES
ACTIVITY 2
Unsafe Lifting
Visit the following website:
http://www.co.honolulu.hi.us/hr/safeliftingprocedures.pdf. This link

takes you to a site on the Internet, where you will be
taken through
the safe procedures for lifting. You will be required to
familiarize
yourself with the information presented on the site.
You will be required to demonstrate how you would lift a

heavy
object, such as a carton filled with supplies. Your
learning facilitator
will assess your efforts and provide feedback.
N.B. Never under-estimate the size of your load or

overestimate your
strength.
FOLLOW EMERGENCY PROCEDURES
Emergencies in the hospitality and tourism industry should be anticipated and

prepared for as
urgent, significant and coordinated response is required. Your emergency plan
should outline the
procedures that should be carried out in the event of an emergency. When an
emergency
situation presents itself, procedures should be followed as they relate to areas
such as:
• Evacuation plans
• Setting off alarm systems
• The immediate response to assembling in a designated area
• Accounting for everyone on the premises
• Shutdown procedures
When an emergency occurs, you need to react immediately. The speed of your response
could
mean the difference between life and death and the difference between minimal
damage and
major damage. Smooth, orderly response, with minimum hesitation will only occur if
the
emergency procedures have been practised, evaluated and improved on.
SECURITY PROCEDURES
ACTIVITY
Most hospitality and tourism establishments are at risk

from fires and
fire damage. With assistance from your colleagues,
develop an
emergency action plan for your institution in respect of
fires. Ensure
that each person is given a responsibility.
For this activity to be successful you will need

commitment from
your facilitator and possibly your supervisor/manager.
Petition the
manager of your institution to have a fire drill
following the
development of the plan. This drill should be completed
some time
lapse after your request, since persons should be caught
unaware.
NB: Only the manager and appropriate security personnel

should
know when the drill is to be conducted. When this
emergency
situation arises, you will be required to respond
promptly and take
appropriate action within your scope of responsibility,
following
established procedures.
Age of
PERFORM BASIC FIRST AID
You may be called on to apply first-aid in the event of an emergency. First aid
usually consists
of life saving measures taken to assist an injured person until medical help
arrives.
The hospitality/tourism industry usually has large numbers of persons that must be
considered in
the event of an emergency. Since you cannot predict when an
emergency will occur, part of your
preparation may involve learning how to administer first aid. There
are certain areas that are usually covered in this first aid training;
these include:
• How to stop severe bleeding
• Broken bones and fractures
• Burns
• Choking
• Head injuries and concussions Fig 2
• Cuts and abrasions

SECURITY PROCEDURES
• Electric shock
• Heart attack
• Moving an injured person
• Drug overdose
• Eye injury
• Chemical burn
• Rescue
• Cardiopulmonary resuscitation (CPR)
In order to apply first aid in an effective manner ensure that you have:
• Well-stocked first aid kits available

• Appropriate personal protective equipment
• Emergency telephone numbers at hand
Your first aid kit should include the following items:
• Sterile gauze dressing ● Needles

• Tweezers ● Bandages
• Absorbent cotton ● Mild antiseptic
• Measuring cup ● Petroleum jelly
• Thermometer ● Baking soda
• Hot water bag ● Scissors
• Flash light ● Sharp knife or razor blade
• Aromatic spirit of ammonia ● Rubber surgical gloves
• Face mask and mouthpiece ● Adhesive tape
• Medicine dropper ● Sterile saline solution
You may be required to do first aid procedures such as:
• Applying bandages
• Performing Heimlich manoeuvre
• Removing and lifting injured persons ( if the victim has a neck or back
injury, he/she
should not be moved unless to prevent additional injury)

If a colleague or customer is injured and you are the first person to respond,
remember the
ABC’s of first aid.
A = Airways
Is the airway blocked? If so, clear it quickly
B = Breathing
Is the victim breathing? If not, begin administering artificial respiration
C = Circulation
Is the victim bleeding severely? If so, stop the bleeding.
Age of
CHECKPOINT
• What is first aid?

• What are some of the basic first aid procedures that
you will be
required to perform when working in a
hospitality/tourism
establishment?
• List 6 items that should be present in a first aid
kit.
• You should always remember the ABC’s of first aid;
what does
the A, B & C mean in this context?
ACTIVITY 1
Work with your peers to create a first-aid kit for

your classroom or
work station. Ensure that this first aid kit has all
the essential
elements.
Keep this first aid kit in your classroom or at your

work station to be
used in the event of an emergency.

SECURITY PROCEDURES
ACTIVITY 2
With the assistance of your peers and learning

facilitator, make
arrangement for a resource person to come and speak to
you about
first aid. This resource person will also be required to
do
demonstrations using people or dummies. This person may
be from
an agency such as the Red Cross or the fire department
and they will
be required to demonstrate as many of the procedures as
possible.
Following the demonstration you will be required to

administer first
aid to your peers in a range of situations dealing with a
variety of
injuries.
Remember to alternate roles.
The resource person will assess your efforts.
SEEK ASSISTANCE WHERE APPROPRIATE
Emergencies usually require a response involving several persons or groups,

including medical,
fire fighting, security, and safety personnel. If you are the first one at the
scene of an emergency
you may need to seek additional assistance for the victim. This assistance may be
sought from
colleagues or other trained professionals, such as a doctor, fire fighter, or
police officer. You
should ensure that additional assistance is sought for emergency victims in a
prompt and efficient
manner.
You should ensure that there are emergency numbers at hand when needed and that you
remain
calm and reassure the victim until additional assistance arrives. If possible,
minimize the risk of
danger to yourself and the injured person.

SECURITY PROCEDURES
ACTIVITY
Your friend Yvonne was sitting at the table across from

you in the
lunchroom. She had been chatting continuously during
lunch about a
project she has been working on. Suddenly, you realize
that Yvonne
had stopped talking and was gasping for breath. She was
choking!
You were clueless as to what to do and beckoned to
another colleague
for assistance. He came over to your table and did the
procedure
illustrated below:
Ascertain:
• The name of the procedure that was carried out
• When is this procedure usually performed?
• How can knowledge of this procedure help you in the
future?
Refer to: World Health at http://www.healthy.net/scr/MainLinks.asp?

Id=170, where
you will find information on how to provide first aid for a
range of
emergency situations, including the one in the activity
above. Visited,
February 8, 2006

SECURITY PROCEDURES
REPORT DETAILS OF EMERGENCY SITUATIONS
An emergency investigation should culminate in a comprehensive report. The purpose

of the
report is to record:
• The findings of the emergency investigation

• The cause of the emergency
• The recommendations for corrective action
All injuries and illnesses should be recorded regardless of the severity if they
result in:
• Death
• The loss of one or more work days
• Restriction of motion or work
• Loss of consciousness
• Transfer to another job
• Medical treatment (which is more than first aid)
Emergency reports should contain the following information:
• Case number of the emergency

• Victim’s department or unit
• Location and date of the accident or date that the injury/illness was
first diagnosed
• Victim’s name, employee number, sex, age, home address and telephone
numbers
• Victim’s job assignment
• Victim’s employment status at the time of the emergency (temporary,
permanent. part
time etc.)
• Type of injury and body part injured (e.g. burn to stomach) and severity
of the injury (i.e.
fatal, hospitalization required or first aid only)
• Name, address and telephone number of physician that attended to the
injury
• Name, address and telephone number of the hospital to which the person was
taken
• Description of the emergency and how it took place (step by step sequence
of events
leading up to the emergency)
• Specific task/activity that the victim was involved in at the time of the
emergency
• Supervision status at the time of the emergency
• Cause of the emergency
• Corrective action taken so far
• Recommendations for additional action
You may also record/report additional items such as:
• List of witnesses
• Dates of follow-up action
• Historical data relating to similar emergencies
SECURITY PROCEDURES
It is very important that all emergencies be reported to the appropriate person,

many persons still
allow emergences to go unreported for various reasons such as:
• They cannot be bothered with the red tape

• Embarrassment
• Persons do not want to spoil their record of days worked without
accident/emergencies
• Some persons are afraid to be found at fault and being subjected to other
negative
repercussions
• Some persons feel that filing a report will be a waste of time
NB: You should ensure that records are accurate and neat
Age of
High Technology), chp 21,Prentice Hall
CHECKPOINT
• What is the purpose of reporting details of an

emergency?
• What information should be included in these reports?
• How can reporting help you?
• Why do some persons fail to file a report after an
emergency?

SECURITY PROCEDURES
the
Checklist 1 Yes
No
1. I understand the importance of recognizing emergency and

potential emergency situations and can determine and take the
required action within my scope of responsibility ( )
( )
2. I know how to follow emergency procedures in accordance with

enterprise procedures ( )
( )
3. I understand the importance of following procedures when

performing first aid ( )
( )
4. I know how to seek assistance from colleagues and other

appropriate authorities ( )
( )
5. I understand how to report details of emergency situations ( )

( )
Checklist 2 Yes
No
1. Emergency and potential emergency situations are promptly

recognized and the required action taken within my scope of
responsibility ( )
( )
2. Emergency procedures are followed in accordance with

enterprise procedures ( )
( )
3. Basic first aid is performed following enterprise procedures ( )

( )
4. Assistance is promptly sought from colleagues and other

appropriate authorities ( )
( )
5. Details of emergency situations are accurately reported ( )

( )
SECURITY PROCEDURES
ELEMENT 3: MAINTAIN SAFE PERSONAL PRESENTATION STANDARDS
LEARNING OUTCOMES
As you go through this element you will acquire the necessary knowledge, skills and
attitude to
maintain safe professional presentation standards. Your learning facilitator is
there to assist you
through the various activities, so that on completion you will be able to:
1. Ensure that personal presentation takes account of workplace environment and

health and
safety issues
PERSONAL PRESENTATION
Clothing
In every establishment, there is a dress code that you are expected to follow. This
is usually in
accordance with the type of organization/association, company policy and job
specific
requirements. You must adhere to your company’s dress code at all times.
For some jobs, you will be required to wear uniform. By wearing a uniform, you can
enhance
your appearance and project your company’s image. To make a positive projection,
you must
ensure that the appearance and condition of your clothing is impeccable at all
times. In addition,
wearing the correct uniform will help your customers/guests to identify you as a
representative of
your establishment. If your workplace does not provide specific uniforms, it should
have
guidelines on the type, colour and style of clothes to be worn.
The appearance and condition of your clothing should be consistent with the nature
of your
work. If you are a receptionist, you are the first person that the guest will most
likely see,
therefore, it is extremely important that you portray a professional and efficient
image. Another
example relates to the employee in the foodservice operation. Adhering to proper
dress codes
can greatly reduce food contamination and poisoning. Additionally, you should cover
your head
when preparing foods.
Hi, my name is Tim. I

am a chef.
Fig: 3

SECURITY PROCEDURES
Select Suitable Personal Protective Equipment (PPE)
Personal Protective Equipment, commonly referred to as "PPE", is equipment worn to

minimize
a worker’s exposure to a variety of hazards. Examples of personal protective
equipment may
include:
• Boots
• Overalls
• Gloves
• Goggles
• Respirator or face mask
• Face guard
• Hearing protection
Fig: 4: Personal protective

equipment
The objective of personal protective equipment is to protect employees from the

risk of injury by
creating a barrier against workplace hazards. Personal protective equipment is not
a substitute for
good engineering or administrative controls or good work practices, but should be
used in
conjunction with these controls to ensure the safety and health of employees.
In order to ensure the greatest possible protection for employees in the workplace,
the
cooperative efforts of both employers and employees will help in establishing and
maintaining a
safe work environment. Employers are usually responsible for:
• Performing a "hazard assessment" of the workplace to identify and control

physical and
health hazards
• Identifying and providing appropriate PPE for employees
• Training employees in the use and care of the PPE
• Maintaining PPE, including replacing worn or damaged PPE
In general, employees should:
• Wear PPE properly

• Attend training sessions on PPE
• Care for, clean and maintain PPE
• Inform a supervisor of the need to repair or replace PPE
Employees should receive training in order to respond to the following concerns:
• When is PPE necessary?

• What PPE is necessary?
• How should PPE be put on, taken off and adjusted when being worn?
• What are the limitations of the PPE?
• What are the proper procedures for care and maintenance of PPE?
SECURITY PROCEDURES
Your supervisor should make sure that each employee demonstrates an understanding
of the PPE
training as well as the ability to wear and use PPE properly before he/she is
allowed to perform
work requiring its use. Only those items of protective clothing and equipment that
meet national
standards should be used.
All PPE and clothing should be of safe design and construction, and should be
maintained in a
clean and reliable fashion. Cleaning is particularly important for eye and face
protection where
dirty lenses could impair vision. You should take the fit and comfort of PPE into
consideration
when selecting appropriate items for the workplace. PPE that fits well and is
comfortable to wear
will encourage the employee to use it. If it does not fit well it may not provide
the level of
protection desired and may discourage employee use.
CHECKPOINT
• Give five examples of personal protective equipment

that you
will require to perform your job safely.
• What are the responsibilities of (i) the employer
(ii) the
employee in the use of PPE to maintain a safe
working
environment?
• Why are the following factors important?
- Employee training in the proper use of PPE
- Safe design and construction of PPE
- Proper fit of PPE
- Cleanliness of PPE
ACTIVITY
Visit the website located at www.free-

training.com/osha/ppe/Test/Random.htm which provides
information
on the importance and use of personal protective
equipment. Read
the information and do the course test at the end.
If your score falls below the recommended pass rate,

do additional
reading from relevant reference texts or get
additional information
from your learning facilitator.

SECURITY PROCEDURES
PERSONAL HYGIENE
Launder garment to remove unpleasant odour
To maintain the appearance and condition of your clothes, you should

ensure that they are laundered regularly. Clean water and the
appropriate soap/detergent should be used for washing. Laundry should
be hung on a line, or dried in a dryer designed for this purpose. Ironing
is required for some fabrics. You should follow labelling requirements
for specific garments. No sign of dirt, stain or mark should be seen on
your work clothes. You should spend enough time to make sure that
ironing is done properly.
Proper grooming also involves making yourself neat and attractive.
Remember that your clothes and appearance make statements about
you. You should endeavour to make this statement a positive one,
therefore, always dress smartly and ensure that your clothes remain spot free.
Regular
laundering keeps your clothes/garments free of unpleasant odour.
Keep Teeth Free of Food Residue
It is important for you to keep your mouth and teeth clean; otherwise food
particles caught in
between teeth can cause them to decay very quickly. The enamel protecting the teeth
may
become chipped thus allowing decay to begin. Your teeth should be brushed
immediately after
eating a meal and your mouth rinsed with clean water, water with a little salt or
glycerin of
thymol.
When brushing teeth, use a soft toothbrush in an up-and-down motion, not crosswise,
to remove
food particles. When you brush sideways you wear down/away the enamel. You should
try to
avoid using toothpicks, as they cause injury and inflammation of the gums as does
vigorous
brushing with a hard brush.
Whether you are at work or at a social event, you do not want food residue on your
teeth. So,
you should always practise proper oral hygiene, which includes:
• Brushing
• Using dental floss and mouthwash
• Visiting the dentist
Note: Never use your finger to pick your teeth as this might cause the transmission
of germs
to your mouth.
SECURITY PROCEDURES
Keep Breath Free of Unpleasant Odour
Halitosis or bad breath is very offensive. It is important to keep your breath free
from unpleasant odour by maintaining good dental hygiene, which includes
regular brushing and flossing. Bad breath may be caused by:
• Disease
• Infections of the:
- Teeth
- Gums
- Mouth
You may find that you have bad breath early in the morning, as saliva is not made
while you are
asleep. Foods rich in garlic and onion may cause bad breath, likewise smoking.
There are also
other reasons for bad breath; these include:
• Colds
• Sinuses
• Throat infections or tonsillitis
Other possible causes are:
• Diseases of the:
- Stomach
- Liver
- Intestines
- Uncontrolled diabetes
Mouth washes, mouth sprays and some chewing gums can make your breath smell better
temporarily, however, if bad breath persists despite good dental care, you need to
see a dentist.
Avoid using too many mints to mask the bad breath as it can lead to tooth decay.
Instead, you
should practise brushing your teeth regularly and using mouthwash.
Refer to: Better Health, Personal Hygiene at,
http://www.betterhealth.vic.gov.au/bhcv2/bhcarticles.nsf/pages/Personal_
hygiene?OpenDocument, visited February 8, 2006

SECURITY PROCEDURES
Maintain Good Dental Health
Maintaining strong and healthy teeth and proper oral hygiene requires that you
make regular visits to the dentist. Even when you brush your teeth and floss
regularly, you still need to get professional assistance. It is advised that you
receive dental consultation at least twice per year. Your dentist will advise
you on how often your visits should be. Your dentist is the best person to
provide you with information on the health of your mouth.
Follow Correct Hand Washing Procedures
Your hands should be as clean as possible at all times. Infections such

as colds and gastroenteritis are caused when you put your unwashed
hands, which contain germs, to your mouth. Infections are also caused
when persons handle your food with dirty hands. You should wash your
hands:
• After using the toilet

• Before preparing or eating food
• After handling animals
• If you have been around someone who is coughing or has a cold, or if you
sneeze or
cough and use your hands to cover your mouth
• After touching dirty surfaces
• After smoking, picking your nose or ears
You should wash your hands with an antibacterial soap and clean water; you should
use a brush
if your fingernails are dirty. It is imperative that you dry your clean hands with
something clean,
such as a clean towel or a hot air dryer.
Cuts and bruises should be properly cleaned and dressed. In a food preparation
area, unclean
hands can result in contaminated food. There are some practices that should be
avoided such as:
• Licking fingers while preparing food

• Tasting or picking at food returned to the preparation area
• Coughing or sneezing over food
• Picking, touching or scratching your nose
• Scratching your head or any other body part
• Using hand wash-basins for washing food or utensils

SECURITY PROCEDURES
It is especially crucial for persons in the food service operation to keep their
hands clean. One of
the main methods of transmitting bacteria to food is by touching, whether with
hands or cutlery.
Everything that will come into contact with food must be properly sanitized to
avoid cross-
contamination.
Maintain Clean Hair Skin and Nails
Your hair, nails and skin must also be properly maintained.
Maintaining Your Hair
• Wash your hair at least once per week, using a mild shampoo
• Always try to avoid shampoos with borax or alkalis
• Rinse hair well after shampooing
• Dry your hair after each wash
• Brush, comb and groom your hair daily
• Wash your brush and comb every time you wash your hair
• Oil your scalp at least once a week
Maintaining Your Skin
• Note that soap and water are essential for keeping your skin clean
• It is recommended that you have a bath once or twice daily
• If you are involved in active sport, or sweat at work, then you will need to
have a bath after
each activity
• Use of a mild soap; germicidal or antiseptic soap is essential for the daily
bath
• You can use a bath sponge or rag for scrubbing
• The genitals and the anus have natural secretions, therefore, these areas need
to be cleaned
properly. These secretions can cause irritation and infection under unhygienic
conditions.
• Wash off properly after soaping and dry your body with a clean towel
• Avoid sharing towels, sponges and soaps
• Change into clean clothing after your bath (always wear a clean change of
undergarments)

SECURITY PROCEDURES
Maintaining Your Nails
• You should clip nails short, along their shape, and clean nails as dirt and
bacteria can
accumulate under them
• A healthy body ensures healthy nails
• If you have brittle or discoloured nails, this indicates deficiencies or
disease conditions
• Do not keep nails painted continuously; this practise causes
the keratin, of which nails are made, to split
Use of Colognes and Perfumes
A mere bath for the day is not adequate. You should use a deodorant or
antiperspirant after your
bath. Most commercial skin deodorants contain an antiperspirant, such as aluminum
chloride,
which reduces sweating, by forming a hydroxide gel in the sweat ducts. You have to
use an
antiperspirant deodorant to complement your bathing, however, it should not be used
as a
substitute for taking a bath. Some persons use colognes or perfumes to mask body
odour or for a
sweeter smell. These colognes or perfumes should be subtle and unobtrusive. Some
persons
develop an allergic reaction to strong smelling perfumes and colognes, therefore,
you should take
this into consideration when selecting and applying fragrances.
When you do wear cologne or perfume, ensure that you use it sparingly it should not
be
overpowering.
CHECKPOINT
• Can you list three categories in the hospitality

industry that
have dress codes that are job specific?
• How often should you brush your teeth?
• How should teeth be brushed?
• Why are you advised not to use toothpicks?
• What causes bad breath?
• How can bad breath be prevented?
• What are the implications of poor oral hygiene,
especially for
workers in the tourism industry?
• When should your hands be washed?
• Which infections can be transmitted through poor
personal
hygiene practices?
• How would you maintain your hair and skin?
SECURITY PROCEDURES
ACTIVITY 1
Betsy works at a guest contact area of the Hotel

Luxurious; she has to
come into contact with guests’ everyday, and she normally
has to
speak to many different guests during her shift. Both you
and your
coworkers have come to realize that Betsy’s breath has a
very foul
and offensive scent, and that based on the behaviour of
guests, they
find it offensive as well. Betsy, however, seems unaware
of the
situation.
In a simulated environment, working with your peers,

advise Betsy
about what you have observed and make recommendations as
to how
she can address the problem.
Remember this is a sensitive issue that may cause

embarrassment,
therefore, you will have to exercise tact.
ACTIVITY 2
Nicole has recently been employed as a hostess in a

restaurant; she,
however, lacks confidence as her teeth are stained
because she had
been smoking for years. She is worried that every time a
guest looks
at her while she smiles the guest is taking note of her
discolored
teeth. Nicole is not computer literate and has therefore
asked you to
do research on teeth whitening on her behalf. Refer to
the website
http://www.adha.org/oralhealth/whitening.htm, and find
information
relevant to Nicole’s needs.
Use PowerPoint to present information to your peers and

learning
facilitator.
SECURITY PROCEDURES
ACTIVITY 3
Speak to the manager of a prominent restaurant close to

you or a
hotel’s Human Resource Manager. Try to ascertain:
• The type of dress code enforced for different
categories of
workers
• How the dress code was formulated?
• To what extent safety was a part of the decision to
choose a
particular code of dress
• Is the dress code influenced by the
concept/standard of the
establishment?
Note: You can also observe the employees’ attire for

work. Does it
deviate from the standards established?
Discuss findings with your peers and/or facilitator.
ACTIVITY 4
• Consult your doctor or another health care

professional. Discuss
some factors that contribute to personal hygiene
problems.
• What are the possible causes of constant body odour?
• In addition, speak with a nurse at any hotel and
query the typical
hygiene concerns in the hospitality industry.
Design a poster for your work area. This poster should

outline the
importance of maintaining proper personal hygiene. Use
graphics
where appropriate.
You can engage in a friendly competition with your peers.

Your
learning facilitator can assess the posters.

SECURITY PROCEDURES
the
Checklist 1 Yes
No
1. I understand the importance of ensuring that personal presentation

takes account of workplace environmental and health and safety
issues ( )
( )
Checklist 2 Yes
No
1. Personal presentation takes account of the workplace

environmental and health and safety issues ( )
( )

SECURITY PROCEDURES
ELEMENT 4: PROVIDE FEEDBACK ON HEALTH, SAFETY AND SECURITY
LEARNING OUTCOMES
and attitudes to
provide feedback on health, safety and security. Your learning facilitator is there
to assist you
with the various activities. Upon completion you should be able to:
1 Identify issues requiring attention

2 Raise issues with the designated person in accordance with enterprise
legislative
requirements
IDENTIFY ISSUES REQUIRING ATTENTION
When an establishment is operating under the Occupational Health and Safety Act, it
may
conduct safety audits. Safety audits look at the underlying strengths and
weaknesses of the
system, the controls and the performance indicators. The entire establishment or
system is
checked and evaluated to identify compliance with legislation and standards and to
highlight any
risk that could threaten the well-being of the organization or its employees.
Safety audits are designed to evaluate the effectiveness or the organization’s

health and safety
management strategy. For example:
• To assess the operational risks including the identification of hazards,

potential hazards
and accident causation factors
• To carry out a critical review of the organization’s administrative
arrangements to ensure
that they are compliant with legal requirements and measure performance
against set
standards.
When conducting safety audits the following may be used as information sources:
• Data of injuries
• Incident reports
• Insurance claims
• Accident reports
• First aid records
The findings of the safety audit should be reported to the appropriate person so
that issues
requiring attention can be dealt with in an expeditious manner.
SECURITY PROCEDURES
RAISE ISSUES WITH THE DESIGNATED PERSONS
The results of the safety audits should be discussed with the appropriate
person(s). Even though
the initial report may be passed directly to the manager, it should not be hidden
from the
workers, as safety is everybody’s responsibility. The employers’ responsibilities
include:
• The provision of a workplace free from hazards that are causing or are
likely to cause
death or serious injury to employees
• Being knowledgeable of the mandatory standards as they relate to safety
and make
copies of this information available to staff upon request
• Keeping employees informed about occupational health and safety
• Conducting continuous examination of workplace conditions and minimizing
and
reducing hazards
• Ensuring that employees have safe work tools and equipment, including
personal
protective equipment and that these equipment are maintained.
• Using colour codes, labels or signs as appropriate to warn employees of
potential
hazards
Employees also have responsibilities, as they relate to health and safety. These
responsibilities
include:
• Asking employers for information on hazards that may be present in the

workplace
• Receiving health and safety training
• Reading the health and safety posters at the job site and being familiar
with the contents
• Following the safety rules/regulations prescribed by the employer
• Always using appropriate personal protective equipment while engaged in
work
• Reporting hazardous conditions to the supervisor
• Reporting all job related injuries/illnesses to the employer and seeking
treatment
promptly
• Always approaching the job in a safe and responsible manner
You should ensure that you use the result of safety audits to improve how you
approach health
and safety issues related to your job.
Age of
SECURITY PROCEDURES
ACTIVITY 1
With assistance from your peers, conduct a safety audit

of your
institution/workplace. The aim of this audit is:
• To assess the operational risks including the

identification of
hazards, potential hazards and accident causation
factors
• To carry out a critical review of the
organization’s
administrative arrangements to ensure that they
are compliant
with legal requirements and measure performance
against set
standards.
Following the audit, you will be required to provide a

report to the
designated persons and address any outstanding safety
issues.
Your facilitator will assist you as necessary.
ACTIVITY 2
Do a creative presentation to inform the persons in your

environment
about the importance of health, safety and security in
the workplace.
You can use creative outlets such as banners, flyers,
brochures, a
Microsoft application such as Microsoft PowerPoint or any
other
suitable means.
You should ensure that whatever information is presented

is accurate.
Ask your learning facilitator or team of facilitators to

assess your
work.
N.B. This can take the form of a competition.

SECURITY PROCEDURES
the
Checklist 1 Yes
No
1. I know how to identify issues requiring attention ( )

( )
2. I understand the importance of raising issues with the designated

person in accordance with enterprise legislative requirements ( )
( )
Checklist 2 Yes
No
1. Issues requiring attention are promptly identified ( )

( )
2. Issues are raised with the designated person in accordance

with enterprise legislative requirements ( )
( )

SECURITY PROCEDURES
Learning Management Services Department

Learning Resources Development Unit
Learner Guide Feedback Form
Your feedback on the Learner Guides is important to us. Please complete

the
form below to indicate areas for review as you see necessary. For each
component tick [√ ] the appropriate column.
Learner Guide Title:
Learner Guide Code:
LEARNER GUIDE INVESTIGATION

Area of Concern Good Fair Weak
Element/Page
[ ] Self Assessment Checklist [ ] [ ] [ ]
[ ] Content [ ] [ ] [ ]
[ ] Activities [ ] [ ] [ ]
[ ] Checkpoints [ ] [ ] [ ]
[ ] Element Checklists [ ] [ ] [ ]
[ ] Graphics [ ] [ ] [ ]
[ ] References [ ] [ ] [ ]
Details of Concern:
Other Issues:
Your contact details:
[ ] Learner [ ] Instructor Institution:

_______
Telephone #: E-mail:
Please cut along the dotted line and submit to:
Learning Resources Development Unit, Learning Management Services

Department
Gordon Town Road, Kingston 6. Tel: 977-1700-5; Fax: 977-1115/977-
1707
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Follow Health Safety and Security Procedures

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HEART TRUST/NATIONAL TRAINING AGENCY

Learning Management Services Department

This material is protected by copyright. Copying this material or any part of it by

*** 2006 ***

Version 2 LRDU – FEB. 06

Element 1: Follow Workplace Procedurs on Health, Safety and Security

Element 2: Deal With Emergency

Element 4: Provide Feedback on Health, Safety and

Version 2 LRDU – FEB. 06

This Competency Unit

Element 1: Follow workplace procedures on health, safety and

Element 2: Deal with emergency situations

Element 3: Maintain safe personal presentation standards

Element 4: Provide feedback on health, safety and security

Version 2 LRDU – FEB 06 1

Before you start

Before you start this Learner Guide, you need to:

c. Ensure that your learning resources are available.

e. Plan your learning programme (see below)

f. Understand how to use this Learner Guide (see below)

Planning your learning programme

Version 2 LRDU – FEB 06 2

Element 1 Follow workplace procedures on health, safety and

1. I can follow healthy, safety and security procedures correctly in

2. I can identify and promptly report breaches of health, safety

3. I can report any suspicious behaviour, packages or occurances

Element 2 Deal with emergency situations Yes

1. I can recognise emergency and potential emergency situations

2. I can follow emergency procedures correctly in accordance

3. I can perform basic first aid following recommended

4. I can seek assistance promptly from colleagues and/or

5. I can report details of emergency situations accurately in

Version 2 LRDU – FEB 06 3

Element 3 Maintain safe personal presentation standards Yes

1. I can ensure that personal presentation takes account of the

Element 4 Provide feedback on health, safety and security Yes

1. I can identify issues requiring attention promptly ( )

2. I can raise issues with the designated person in accordance

How did you do?

Version 2 LRDU – FEB 06 4

How to use this Learner Guide

We suggest that you:

• Go through the sections/elements as they are presented (starting at Section 1)

Complete Assessment Exercise

• Complete the self-assessment checklist at the end of each section or element.

Using the Computer and Other Resources

Version 2 LRDU – FEB 06 6

Version 2 LRDU – FEB 06 7

ELEMENT 1: FOLLOW WORKPLACE PROCEDURS ON HEALTH, SAFETY

1. Follow health, safety and security procedures in accordance with enterprise

FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES

In undertaking a competency such as this, it is essential that you learn to

Safety is concerned with injury-causing situations or hazards to humans that result

Health has to do with disease-causing conditions, which are due to adverse

As a worker in the hospitality/tourism industry you will be operating under the

The objectives of the OHS Act include the following:

• To promote the health, safety and welfare of people at work

Version 2 LRDU – FEB 06 8

• Emergency, fire and accident

Version 2 LRDU – FEB 06 9

Hazard analysis is the process of identifying hazards and recommending corrective

A preliminary analysis is done to identify potential hazards and prioritize them

* 2006 *