MATRIX OF LEADERS IN THE QUALITY REVOLUTION

Leader Place of Nationality Profession Educational Books and Awards Contribution Concept and
birth Attainment Works Theory
William Sioux City, American • engineer • BS in • Out Of the • Order of • He was • His theories
Edwards Iowa, • statistician electrical Crisis the Sacred acknowledged are based on
Deming United • professor engineering • Sample Treasure as the leading the simple
States •author (University Design In • Shewhart management concept that
• lecturer of Wyoming Business Medal thinker in the continual
• management at Laramie) Research • National field of quality improvement
consultant • MS • Statistical Medal of • He was a can help
(University Adjustment Of Technology statistician and increase quality
of Colorado) Data and business while
• PhD (Yale • The New Innovation consultant decreasing
University) Economics • Samuel S. whose methods costs.
• The New Wilks helped hasten
Economics For Memorial Japan's
Industry, Award recovery after
Government, the Second
Education - World War and
2nd Edition beyond.
Joseph M. Brăila, American- • engineer • BS in • Quality • National • He was one of • He takes a
Juran Romania Romanian • management electrical Control Medal of the first to write holistic
consultant engineering Handbook Technology about the cost approach to
• statistician (University • Managerial and of poor quality quality and his
• author of Breakthrough Innovation illustrated by concept of
Minnesota) •Management his "Juran quality revolves
of Quality trilogy," an around what is
Control approach to called “quality
• Quality cross-functional trilogy”.
Planning and management,
Analysis which is
• Upper composed of

Frances Nicole Muldong BSA – 1A

 Management three
and Quality managerial
• Juran on processes:
Planning for quality
Quality planning,
quality control,
and quality
improvement
Philip B. Wheeling American • businessman • Earned a •Completeness N/A • He is the only • He made the
Crosby West • author degree from • Leading American point, much like
Virginia, • consultant the Ohio • Let's Talk quality expert Deming, that if
United College of Quality without a you spend
States Podiatric • Philip doctorate. money on
Medicine Crosby's • He is quality, it is
Reflections On responsible for money that is
Quality the zero defects well spent.
• Quality and program, which • He based on
Me emphasizes four absolutes
• Quality Is “doing it right of quality
Free the first time,” management
• Quality Is Still (DIRFT) with and his own list
Free 100 percent of fourteen
• Quality acceptable steps to quality
Without Tears output. improvement.
• Quality • Unlike Deming
Without Tears and
the Art Juran, Crosby ar
Ofhassle-Free gues that
Management quality is always
• Running cost effective.
Things
• The
Absolutes Of
Leadership

Frances Nicole Muldong BSA – 1A

 Armand V. New York, American • engineer • Bachelor's • Total Quality • National • He devised • He is known
Feigenbaum New York, • businessman degree Control Medal of the concept of for his concept
United • author (Union • The Creative Technology Total Quality of the “hidden
States College) Communicator and Control (TQC). plant“. That is
• Master's • The Power of Innovation This concept that in every
degree (MIT Management later became factory a certain
Sloan School Capital the foundation proportion of
of • Total Quality stone of the its capacity is
Managemen Control: stream of TQM wasted through
t) Engineering (Total Quality not getting it
• Ph.D. in Management). right the first
Economics time.
(MIT) • He quoted a
figure of up to
40% of the
capacity of the
plant is wasted.
Kaoru Tokyo, Japanese • economist •Engineerin • Guide To • American • He is known • He believed
Ishikawa Japan • educator g degree in Quality Control Society for as the 'Father of that increased
• chemical applied • What Is Total Quality's Japanese internal
engineer chemistry Quality Eugene L. Quality'. cooperation
•mathematician (University Control?: The Grant Award • He invented and
• chemist of TATIUC) Japanese Way • Blue major quality coordination
• statistician • Vintage Ribbon tools and positively
• author Fabric Medal by the concepts affects a
Accessories: Japanese including the customer's
Stylish Government Fishbone needs and
Creations from • Walter A. diagram (cause ultimately leads
Recycled Shewhart and effect to process
Fabrics. Medal diagram) efficiency and
• Nation • Order of frequently used better quality of
Building and the Sacred in the analysis products and
Development Treasures of industrial services.
Assistance in processes and • He expressed

Frances Nicole Muldong BSA – 1A

 Africa: CWQC – the need for the
Different but Company-Wide top level
Equal. Quality Control. management to
• National support the
Building and teams which
Development were under
Assistance in their control all
Africa: the time.
Different But
Equal
Genichi Takamachi Japanese • engineer • Studied • Robust • Deming • He is well • His method of
Taguchi Japan • statistician textile Engineering: Prize for known for quality control
• author engineering Learn How to Individuals developing a focuses on
(Kiryu Boost • Willard F. methodology to design and
Technical • Quality Rockwell improve quality development to
College) Engineering in Medal and reduce create efficient,
• Ph.D. in Production • Indigo costs, which, in reliable
Statistics • Taguchi on Ribbon the United products.
and Robust • Automotive States, are • He considers
Mathematic Technology Hall of Fame referred to as design to be
s Science Development Inductee the Taguchi more important
(Kyushu • Introduction Methods. than the
University) to Quality • He also manufacturing
Engineering developed the process in
quality loss quality control,
function. seeking to
eliminate
variances in
production
before they can
occur.

Frances Nicole Muldong BSA – 1A