INTRODUCTION AND MANAGING BUSINESS OPERATIONS

Summary Slides
Dr Kumaran Rajaram

College of Business
Nanyang Business School

Content Copyright Nanyang Technological University 1

 INTRODUCTION AND MANAGING BUSINESS OPERATIONS

What is management?

Who is the manager? Evolution of

Definition of management
management
Functions of
management
Organisational • Planning
performance • Organising Managing in 21st
• Leading Century
• Controlling
Organisational Managing in a new
resources competitive
Job roles & skills environment
of managers • Globalisation
• Decision role • Technological
• Interpersonal change
role • Cultural aspects
• Informational • More knowledgeable
role employees

Management
Managing for
levels
competitive
• Top
advantage
• Middle
• Innovation
• First-line
• Quality
• Service
• Speed
• Cost
• Sustainability

Developed
Content Copyright Nanyang Technological University by Dr. Kumaran RAJARAM, PhD 2