Salesf

orceCer
tif
iedAdmini
str
ator—Set2( WI20)
1)Univer
salContai
ner
swant stounderst
andalloftheconfigur
ati
onchangesthathavebeen
made overt he l
astsix months.Which toolshould an admini
str
atoruse t
o gatherthi
s
i
nformati
on?
A.SetupAuditTr
ail
B.DebugLog
C.Custom Repor
tType
D.NetworkAccessSet
tings

2)Uni versalCont ai
ners(UC)isr oll
i
ngoutanew appr ovalpr
ocess.Asthel aststepi
nthe
processaf t
eranOppor tuni
tyhasbeenappr oved.UCwant stosendacontr
actt oit
scust
omer
forsignature.Whatshoul danAdmi ni
str
atorsuggesttoi
mplementthisf
unct
ionali
ty?
A.Checkt he"SendPDF"boxont heapprovalpr
ocesssetup.
B.Hireaconsul tingfi
rmt odevelopadocumentsigningfr
amewor k.
C.Install
anappf rom t
heAppExchange.
D.Utili
zet heSalesfor
ceAut osi
gnflow.

3)Whichtwoactionscanbecompl etedwithawor
kfl
owf
iel
dupdat
e?
Choose2answer s
A.Changetherecordtypeofarecord.
B.Sel
ectaf or
mulafieldf
orafi
eldupdat e.
C.Applyaspecif
icvaluetoafield.
D.Updatetheval
ueofaf iel
donachi ldobject
.

4)Whatar etwocapabi l
it
iesoft hecontentdeli
veryfeatureofSal
esf
orceCont
ent
?
Choose2answer s
A.AssociatethecontentdeliverywithaSalesforcerecord.
B.Passwor dprotectcontentdeliver
iesthatcont
ainsensi t
ivedat
a.
C.Customizet heURLassi gnedt othecontentdeli
very.
D.Encryptcertai
ncontentdeliveryfi
les.

5)Userscreateexpenserepor t
sandat t
achr ecei
ptsinanExpensesappbef oresubmittingthem
forapproval
.Whatshouldt heAdmi ni
st r
atorconsiderfrom aUser'
sper specti
vewhenenabl ing
thi
sAppf orSalesf
orceMobi le?
A.Userscansear chSalesforceRecor ds,attachreceiptsasphotos,andappr ov er
ecor dsfrom
Chatter
.
B.Userscancr eat
erecords,attachreceiptsasphot os,andsubmitforapproval.Cal
culator
C.Userscancr eat
eli
stviews, att
achr ecei
ptsasphot os,andsubmitrecordsforapprov al.
D.UserscanuseSear ch,createlistvi
ews, andreceiverecor
dpushnot i
fi
cationsfrom Chat t
er.

6) UniversalCont ainer s has a pr i

vate shar ing modelon Oppor tuni
ti
es.The Sy st
em
Administr
atorhasbeenaskedt ocreateanewcust om objectthatwil
ltr
ackcustomerpayment
i
nformationandwi l
llinkt ot heOppor tuni
ty.Onl ythoseuser swi t
haccesstot heOppor
tuni
ty
shouldbeabletoseet her ecordsont henewobj ect.
Whatshoul dtheAdmi ni st
ratordot oaccompl isht hi
stask?
A.Cr eat
eaMast er-Det ai
lrelat
ionshi
pwi thaCr iteri
aBasedShar ingRul
e.Cal
culator
B.CreateaMast er-Det ailr
elati
onshipwi t
hPr ofi
leper missi
ons.
C.Creat
eaLookuprel
ationshi
pwi
thaCr i
teri
aBasedShari
ngRule.
D.Creat
eaLookuprel
ationshi
pwi
thProfi
lepermissi
ons.
7)Whatisaval
idor
ganizati
on-wi
dedefaultopt
ionfort
heAccountobj
ect
?
A.Publi
cRead/
Writ
e/Delete
B.Publi
cRead/
Writ
e/Tr
ansf er
C.Pri
vate
D.NoAccess

8)Salesusersneedaneasywayt oletthei
rcol leaguesknowwhent heygoonvacati
on.Mul
ti
ple
Books
Howshoul dtheAdmi nistr
atoraccomplisht histaskquickl
y?
A.Createawor kf
lowr uletosendanemai lalertabouttheuser
'svacati
ondat
es.
B.EnableOutofOf f
iceMessage"f unctionalit
yi nChatter
.
C.EnableOutlookSyncwi thSalesf
orce.
D.UsePr ocessBuil
dert oaddtheuser svacat i
ondat estothedepart
mentcal
endar.

9)Salesforceuser shav easessiontimeoutof12hour s.Managementi sr equesti

ngt hatthe
sessi
ont i
meoutbei ncreasedto24hour sandthatt
heinactiveusersar
eloggedoutatt hatti
me.
Howshoul daSy stem Admini
str
atoraccommodat ethi
srequest?
A.InSessionSet ti
ngs,choose24Hour s,andchecktheboxf orForcel
ogoutonsessiont i
meout.
B.InUserPr of
iles,typein24Hour si ntheTimeoutsection,anduncheckt heboxf orForce
l
ogoutonsessi ont imeout.
C.I nSessi onSet ti
ngs,choose24Hour s,andunchecktheboxf orFor
cel ogoutonsessi on
ti
meout.
D.InUserPr ofi
les, t
ypein24Hour sintheTimeoutsecti
on, andchecktheboxf orForcelogout
onsessiont i
meout .

10)Whicht hreefeat
urescanaut
omat
ical
l
ycr
eat
eaCase?
Choose3answer s
A.Web- to- Case
B.ProcessBui lder
C.Li
ghtningf orOutl
ook
D.Email-to-Case
E.SMS-to-Case

11)Asystem admini
str
atorwant
stoensuret
hatuni
quedat
aisal
way
sinputi
ntoaspeci
fi
cfi
eld.
Whichtwof i
eldpr
opert
iesshoul
dbeconfi
gur
ed?
Choose2answer s
A.Requir
ed
B.Unique
C.Defaul
tv al
ue
D.DataTy pe

12)Whichthreesett
ingsar
econt
rol
l
edbyauser
spr
ofi
l
e?
Choose3answers
A.Local
esett
ings
B.Fi
eld-
level
securi
ty
C.aRecordtypeassi
gnment
D.Feat
urel
icenseassi
gnment
E.Assi
gnedapps

13)Aser iesofnew r epor tfoldershasbeencr eat

ed.Whi chsetoff ol
dershar
ingopti
onsare
avai
l
ablei nSalesf
or ceClassict oassi
gnt hesenewf older
stotheappropri
ateSal
esfor
ceuser
s?
A.Manager s,Prof
iles,PublicGr oups,
Rol es, andRoleandSubordinat
es
B.Prof
iles,Roles,
andRol eandSubor dinat es
C.Users,Manager s,PublicGr oups,Roles, andRoleandSubordinates
D.Users,PublicGroups, Roles,andRoleandSubor di
nates

14)Univer
salContai
ner swantstocreateacustom objectt ocapt
ureaccountsurv
eydata.Users
mustbeabl et oselectanaccountf r
om thesurveyr ecordandv i
ew rel
atedsurv
eysont he
accountrecord.Whi ch two acti
ons shoul
dt he sy stem administ
rat
ort ake t
o meett hese
requi
rements?
Choose2answer s
A.Addtheaccountr elat
edli
sttothesurveypagelayout .
B.Addthesur v
eyrelatedli
stt
ot heaccountpagelayout .
C.Createalookuprelati
onshi
pfiel
dont hesurveyobject.
D.Createalookuprelati
onshi
pfiel
dont heaccountobj ect.

15)Cust omersar er equestingcustom col or

edcont ainers,whicharenotcur
rentl
ypartofthe
standardinventory.Managementhasdeci dedt oaddcust om col
ori
ngasanadd- onit
em in
Salesfor
ce.Whi chact ionshoul dtheAdmi nist
rat
ort aket oal l
ow sal
esuser
st oaddcustom
colori
ngtothet otalOpportunitySale?
A.AddCust om Col or i
ngasanewPr oductinaPr i
cebook.
B.AddCust om Col ori
ngasanewPr oducti
nanOr der.
C.Addanewf ieldont heOppor t
unit
yl abel
edCustom Col oring.
D.Makeanewcust om objectrel
atedt oOppor t
uni
ti
esf orCust om Col
ori
ng.

16)ALight
ningf
orOut
lookl
ayoutcanbeassi
gnedt
owhi
cht
woopt
ions?
Choose2answers
A.Prof
il
e
B.Team
C.User
D.Role

17)UniversalContainersusesaPr ivatedataaccessmodelf orCases.Supportagentsown

casesandoccasi onall
ypr oductspeciali
stsneedaccesst ocasesi nthei
rproductl
ine.Whi
ch
twoacti
onswi llr
esul
tint heneededaccess?
Choose2answer s
A.Caseowner sconfigurepre-defi
nedcaset eams.
B.Acaseescal at
ionruleassignsowner shi
ptopr oductspeci
ali
sts.
C.Administr
atorsconfigurepre-def
inedcaset eamsandassi gnmentrul
es.
D.Caseowner smanual lyaddproductspeciali
ststoadhoccaset eams.

18)ASalesforceuseratUniversalContai
ner
shasbeendeact i
vat
ed.
Whatwillhappentotherecordst heuserownsinSalesfor
ce?
A.Al
lrecordsareautomaticall
yassignedtoanotheruser.
B.Allr
ecor dsareaut omat i
callydel eted.
C.Allr
ecor dsareassi gnedt othedeact i
vateduserunt ilreassigned.
D.Allr
ecor dsareaut omat i
callyassi gnedt otheAdmi nist r
ator.
19)Acompanyhasacompl icatedSal espr ocessr egar dingitsoppor tunities.Thecompanyhas
thr
eedi ff
erentlinesofbusi ness( Wi dgetA, Wi dgetB,Wi dgetC)t hateachcont ainf i
eldsspeci fi
c
tothatlineofbusi ness'sindust ryandcust omer s.Foreachl i
neofbusi ness,t her eisaspeci fi
c
setoff iel
dst hatSal esuser sshoul dseeandadi fferentsetoff i
eldst hatMar ketinguser s
shouldsee.al l
ow shoul danAdmi nistratorconf i
gurePageLay out sandRecor dTy pesf ort he
Opportunityobjectsot hateacht eam
seeswhati tneedst osee, withoutcl ut t
eredl ay out
scont aini
ngunnecessar yfields?
A.Creat ethreeRecor dTy pes( WidgetA,Wi dgetB,Wi dgetC)wi thsi xPageLay out s(Sales
WidgetA,Sal esWi dgetB,Sal esWi dgetC,Mar ketingWi dgetA,Mar ketingWi dgetB,and
MarketingWi dgetC) .
B.CreateoneRecor dTy pewi thsi xPageLay out s(SalesWi dgetA, SalesWi dgetB, SalesWi dget
C,Market i
ngWi dgetA, Mar keti
ngWi dgetB, andMar ket i
ngWi dgetC) .
C.Createsi xRecor dTy pes(Sal esWi dgetA,Sal esWi dgetB,Sal esWi dgetC,Mar ketingWi dget
A,Mar keti
ngWi dgetB,andMar ketingWi dgetC)wi thsi xt ot
alPageLay out s,onef oreach
RecordTy pe.
D.Createsi xRecor dTy pes(SalesWi dgetA, SalesWi dgetB.Sal esWi dgetC.Mar ketingWi dget
A,Market i
ngWi dgetB, andMar ket i
ngWi dgetC)wi thonePageLay out.

20)Whenwor kingonoppor t
unit
ies,sal
esrepr
esent
ativ
esatUni ver
salContainer
sneedto
understandhow t hei
rpeer shavesuccessful
l
ymanagedot heropport
uni
ti
eswi t
hcomparabl
e
products,compet i
ng against the same competit
ors. Which two feat
ures shoul
d an
administratoruset ofaci
l
itatet
his?
Choose2answer s
A.Bigdeal alerts
B.Chattergr oups
C.Oppor tunityupdatereminders
D.Oppor tunityDashboard

21)Sal esr epsaresupposedt ocr eat

earecor
donachi ldobj
ectofOppor
tuni
tiescall
edSurvey
RequestwhenanOppor tuni
tyismov edto ClosedWon.TheVP ofSal esOper ati
onshas
i
ndicat edt hatthi
sdoesn'talwayshappenorther epdoesn'
tpopulat
eallfi
eldscorrectl
y.The
system admi nist
rat
orhasbeenaskedt or emov epermissi
onsfrom Sal
est o createthese
recordsandaut omaterecordcreat
ion.
Whi cht oolshouldbeused?
A.Wor kfl
ow
B.Appr ovals
C.Vi sualFl ow
D.Pr ocessBui l
der

22)UniversalCont
ainerswantstoensurethatHighPr i
ori
tycasesgetrespondedtoi
natleast4
hour
sorwant sthem escalated t
o aQueuecal led "
High Pri
orit
yQueue."How should an
Administr
atorconf
iguretheCasemanagementpr ocesstoimplementthi
srequir
ement?
A.CreateanAssi gnmentRul etoassignal lCaseswher eStatus=Hi ght otheHighPrior
it
y
Queue.
B.CreateanEscalati
onRul et
oassignallCaseswher eStatus=Hi ghtotheHighPri
ori
tyQueue
basedonthel
astmodif
icati
onti
meandsett heAgeOverto4(Hours)
.
C.Creat
eaCaseMi l
estonetoassignallCaseswhereStatus=Hightot
heHi
ghPr
ior
it
yQueue
basedonthel
astmodif
icati
onti
meandsett heAgeOverto4(Hours)
.
D.Creat
eanEscal
ati
onRul etoassignallCaseswher
eStatus=Hightot
heHi
ghPr
ior
it
yQueue
basedonwhenthePencil&Papercaseiscreated.

23)Asal esmanageratUni ver

salContainer
swant st orenameanddel et
edashboardsint
he
Cal
if
orniaDashboar dsFolder.Howshoul daSy st
em Admi nist
rat
oraccompl
ishthi
s?
Choose1answer s
A.Gotot heCaliforniaSalesDashboardsFolder,Share,andchooseVi ewaccessfort
heSal
es
Manager.Calcul
ator
B.Gotot heCaliforniaSal
esDashboar dsFolder,Share,andchooseVi ewaccessfort
heSal
es
Manager'
sPr ofi
l
e.
C.Got otheCal i
forniaSalesDashboardsFol der,Share,andchooseEditaccessfort
heSal
es
Manager.
D.Got ot heCaliforni
aSal esDashboardsFol der,Share,andchooseManageaccessf ort
he
Sal
esManager .

24)Acompet i
torrecentl
ylostval
uabl
edat aduet oapowerout
age,soUni
versal
Contai
ner
s(UC)
hasdecidedt oensur ethatit
sSalesf
orcedatai sbackedup.Whichtwost
atement
sshouldthe
Admini
stratormaket oUC?
Choose2answer s
A.Sal
esforceof f
ersaweekl yormont hl
ybackupser v
icevi
aazipfil
e.
B.Uni
versal Container
scandownl oadanappf rom t
heAppExchange.
C.Sal
esforceof f
ersadai l
ybackupser v
icevi
aazi pfi
le.
D.ContactSalesforceSupportforafreebackup.

25)Whatisthemaximum numberofobj ectsthatcanbeaddedt

oacust
om r
epor
tty
pe?
A.Twoaslongastheobj ect
shaveassociations
B.Oneaslongastheobjecthasamast er-chil
drelat
ionshi
p
C.Unli
mit
edaslongast heobject
shaveassoci ati
ons
D.Fouraslongastheobject
shaveassoci at
ions

26ofWhi chcur rencyisusedast

hebasisforal
lcur
rencyconv
ersi
onr
ateswhent
hemul
ti
ple
cur
renciesfeatureisenabl
ed?Mul
ti
pleBooks
A.Corporat
ecur rency
B.Recordcurrency
C.Acti
vecur r
ency
D.Personalcurrency

27)Whatar etwof eat

uresofKnowledge?
Choose2answer s
A.Knowledgearti
clesarealwayspubli
clyavai
labl
eforcust
omer
s.
B.Knowledgearti
clesint
egrat
ewithServiceConsole.
C.User
scanr atethehelpful
nessofarti
cles.
D.Anyusercanwr iteandpubli
shart
icl
es.
28)Whichthreest
andar
dchar
tty
pescanbepl
acedonaSal
esf
orcedashboar
d?
Choose3answer s
A.Tabl
es
B.Heatmaps
C.Barchart
s
D.Gaugechar t
s
E.VennDiagram

29)TheVPofSal esisusi
ngCollabor
ati
veFor
ecasti
ngtotracksal
esr epquot
eatt
ainment
.The
VPwant stobenot if
iedwhensalesrepsmovet heOpportuni
tyStagebackwar
dI nthesal
es
process.Mul t
ipl
eBooksWhi chfeatur
eshoul
dtheSystem Admini
str
atoruse?
A.Fiel
dHi storyTracki
ngrepor
t
B.Wor kf
lowrule
C.Validati
onRul e
D.BigDeal Alert

30)Uni
v er
salCont ai
nerswant st oensur
et hatI
tsorgIssecureandhasaskedanAdmi ni
str
ator
toconf
igurepasswor dr equir
ement sforit
suser s.Whi
chthreeacti
onsar
eAdmi ni
str
ator
sabl e
toconf
igure?
Choose3answer s
A.Setr
equi r
ementt hatpasswor dsmustbeuni queforeachuser.
B.Sett
hel engthoftimebef orepasswordsexpire.
C.Setmaxi mum inval
idloginat t
empts.
D.Setpasswor dcompl exit
yr equir
ements.
E.Setprohibit
edpasswor dv alues.

31)Whatar etwoconsi derat

ionswhenconf i
guri
ngwor kfl
owr ul
es?
Choose2answer s
A.Rulescanbeev aluat
edwhenr ecordsarecreatedoredited.
B.Rul
esmustbedeact i
v at
edbef oreusingtheDat aImportWizard.
C.Ruleacti
onscant akeplaceI mmedi at
elyorcanbet imebased.
D.All
existi
ngrecordsar eevaluat
edwhenanewr uleisacti
vated.

32)Howcananadmi ni
str
atorallowal lint
ernaluser
stovi
ewadashboar
dasaSal
esManager
wit
hinasal
esregi
on?
A.Creat
eadashboar
dtorunasaspeci fieduser.
B.Creat
eadashboar
dforallopportunit
iesintheregi
on.
C.Creat
eadashboar
dwithmul t
iplecomponent s.
D.Creat
eadashboar
dtorunast hel ogged-Inuser.

33)AnAdmi nistr
atorhasbeenaskedt ogi
vealluser
sint
heMarketi
ngUserpr
ofi
l
etheVi
ewAl
l
per
mi ssi
onforCampai gns.I
nwhi chtwoway scanthi
sbeaccompl
ished?
Choose2answer s
A.Assignaper missionsettoall
user s.
B.Assignalluser
st oacustom profi
le.
C.EnabletheMar keti
ngUsercheckbox .
D.Modi f
ytheMar keti
ngUserprofil
e.
34)UniversalCont ainershasmadeadeci si
ontoswit
chmont hlysalesper
formancer
evi
ewst o
quar
terly sales rev i
ews.Whi ch f
eatur
e ofColl
aborat
ive For ecasts all
ows a Sy st
em
Administrat
ort oensur ethatSalesf
orceColl
abor
ati
veForecast
ingmat chesthecompany
'snew
quar
terlysalesper formancer evi
ew?
A.Enabl eFor ecastRollups
B.ConfigureDef aultForecastDispl
ay
C.EnableFor ecastAdj ustments
D.ConfigureFor ecastTy pes

35)Whi chsetofst andardobject

sar
echi
l
drenoft
heAccountobj
ecti
namany-
to-
one
rel
ati
onship?
A.Contact,Email,andCase
B.Opportunit
y,Quot e,andContact
C.Email,Quote,andOppor t
uni
ty
D.Opportunit
y,Cont act,andCase

36)UniversalCont ai
nershasact i
v atedWeb- to-Caseont heircorporat
ewebsi te.I
Tconfi
gured
Auto-Responset ot hankt hecust omerf orloggingthecaseandact i
vat
edAssi gnmentRules
based on t he state( USA)i n whi ch t
he customerr esides.Case owner shipisther
efore
deter
minedandr outedt ot hecor respondingqueue-Nor th,South,East,orWest .Cust
omer
Casest hatdonotmeett heexi sti
ngcr it
eri
ashoul dbeassi gnedt oQueue-Wor l
d.Whi ch
sol
uti
onwi llsati
sfythisr equir
ement ?
A.InCaseSuppor tSetti
ngs, changeDef aultCaseOwnert oQueue-Wor ld.
B.UsingaTr igger
, changet heownerofCasesout si
detheUSt oQueue-Wor ld.
C.UsingaWor kfl
owRul e,changet heownerofnewCasesout sidetheUStoQueue-Wor l
d.
D.InanAct i
v eCaseFl ow, changet henameoft heQueuetoWor ld.

37)Uni
versal
Containersneedstoupl
oad1mil
li
onnewAccountrecordst
oSal
esf
orce.
WhatshouldtheAdmi ni
strat
orr
ecommendtoperf
ormt
hisdataupload?
A.UseanAppExchangeapp.
B.UsetheDataImportWi zar
d.Cal
cul
ator
C.UsetheDataLoader .
D.Cont
actSalesf
orce.

38)ThesalesusersatUniver
salCont ai
nersneedtoviewt
heiropenOpport
uni
ti
esgr
oupedby
Stage,andasasour cereportonadashboar dcomponent
.Whi chr
eportfor
matshoul
dthe
System Admi
nist
rat
orusetofulf
il
ltheserequi
rements?
A.Mat r
ix
B.Joined
C.Tabular
D.Summar y

39)A new custom objectcal

ledManuf act
urer
shasbeencr eatedforUni
versalContai
ners.
WhereshouldaSy stem Administrat
oradjusthow t
heobjectappear
swheni tisfoundinthe
gl
obalsear
ch?
A.Gl
obalSearch,Manufact
urer
s, andGlobalSear
chLayout
s
B.Obj
ectManager
,Manufact
urer
s,andPageLayouts
C.Gl
obalSear
ch,Manuf
actur
ers,
andSearchLayouts
D.Obj
ectManager,
Manufact
urer
s,andSearchLayout
s

40)Whicht
wot y
pesofr ecor
daccessshoul
danadmi
nist
rat
orgr
antt
hroughshar
ingr
ules?
Choose2answers
A.Read/Wr
it
e/Delete
B.Read/Wr
it
e
C.ReadOnly
D.ERead/Wri
te/
Tr ansf
er

41)Whichtwot ypesofrecordscanbet
ransf
err
edf
rom oneusert
oanot
heruserdur
ing a
masst r
ansferofaccountrecords?
Choose2answer s
A.Cl
osedact i
vi
ti
es
B.Opencases
C.Cl
osedcases
D.Rel
atedcustom obj
ectrecords

42)Whicht wosetti
ngscanasy stem admi
nist
rat
orenabl
eint
heUserI
nter
faceSet
up?
Choose2answer s
A.Customizabler
ecenttags
B.Pri
ntableli
stvi
ews
C.Rel
atedl i
sthoverl
inks
D.ChatterMessengerforspeci
ficusers

43)Whataretwoval
i
dassi
gneeopt
ionswhenconf
igur
ingCaseAssi
gnmentRul
es?
Choose2answers
A.Publ
icGroup
B.Queue
C.UserCal
culat
or
D.CaseTeam

44)AUni ver
salCont ai
ners(UC)Admi nistr
atorhascreat
edanewLi ghtni
ngr ecordpageforthe
Salesteam t
odisplayar eportchar tembeddedont heAccountpage.Therear enoRecordTy pes
forAccountatthi
st i
me.Whi chst epshoul dtheAdminist
rat
ortaketomaket hispagethedefaul
t
viewoftheUCappf ortheSal est eam withoutimpacti
ngtheSupportteam?
A.Maket hepagethedef aultobj ectrecordpagef ort
heUCappf ortheSalespr ofi
le.
B.CreateanAccountRecor dTy peandmaket hepagethedefaul
tobjectrecordpage.
C.Maket hepagetheor gdef ault.
D.Maket hepagethedef aultobj ectrecordpagef ort
heUCapp.

45)Uni
versalContainer
shaspur
chased25new Sal
esf
orcel
icenses.How manyuser
scana
Syst
em Administ
ratorcr
eat
eatt
hesametimeontheAddMult
ipl
eUser spage?
A.Amaximum of10user s.
B.Anunl
i
mitednumberofuser
s.
C.Amaximum of5users.
D.Amaximum of25users.

46)WhataretwoVali
dat
ionRul
eFi
elds?
Choose2answers
A.Err
orCondi
tionFor
mula
B.Acti
veDate
C.Err
orMessage
D.Owner

47)TheUni ver salCont ainersAdmi nist

ratori sedi
ti
ngthepagel ay
outforanewcust
om object
whenat extar eaf iel
di si nadvertentl
ydelet edfrom t
hepagelayout.Whatar
ethr
eemethodsfor
rest
ori
ngt hef ieldtot hepagel ayout?
Choose3answer s
A.Cli
cktheUndobut tonort heCancel button.
B.Restorefrom t her ecyclebi nwi t
hin15day s.
C.From theFi eldspal ett
e, dragt hefi
eldintot hesameposit
ion.
D.Clonethel ay outfrom adi fferentprofi
leanduseSav eAs.
E.Restor
eor iginal pagel ayoutf rom asandbox.

48) Uni
versalCont ainer
shasasmal lgr
oupofusersonLight
ningExperi
ence.Selectedr
eport
foldersareshar edwi t
ht heseusers.How cantheSy
stem Admini
str
atorpreventtheseuser
s
from customi zi
ngt heinformationi
ntherepor
ts?
A.Modi fyFieldLev elSecuri
ty.
B.UseCust om Repor tTypes.
C.Runt her eportasaspeci fieduser
.
D.Lockr eportfil
ters.

49)Whichtwost atement sarecorrectr

egardinganappr oval
process?
Choose2answer s
A.Adelegatedappr overcanreassignapprovalrequests.
B.Theapprov alhistoryrel
atedlistcanbeusedt otracktheprocess.
C.Anassignmentr uledefinestheapproverforeachprocessst ep.
D.Anapprov alactiondef i
nesther esul
tofrecordapprovalorreject
ion.

50)Whatar etwoconsi derat

ionswhenconfi
guri
ngt heleadconv ersi
onpr ocess?
Choose2answer s
A.Custom leadfi
eldscanbemappedt oaccount,contact,andoppor t
unityfi
elds.
B.Standardleadfi
eldsar eautomati
cal
l
yconvert
edt oaccount,contact,andopportuni
tyf
iel
ds.
C.custom leadfi
eldscanbemappedt ocust
om obj ectfi
elds.
D.Roll-upsummar yleadf i
eldscanbemappedtocust om contactf i
elds.

51)Whichtwoway sall
owasalesusertorelat
eanopportuni
tyt
oacampai
gn?
Choose2answers
A.Usethecampaignhierar
chyrelat
edli
stontheopport
unit
y.
B.Usethecampai
gni nfl
uencer
el at
edli
stontheopport
unit
y.
C.Sel
ectthecampaignrecordt
y pewhencreati
ngtheopport
uni
ty.
D.Sel
ectt
hepr
imar
ycampai
gnsour
cef
ort
heoppor
tuni
ty.

52)Whicht wof eat

urel
i
censescanbeassi
gnedt
oauserr
ecor
dinSal
esf
orce?
Choose2answer s
A.ConsoleUser
B.KnowledgeUser
C.OpportunityUser
D.Serv
iceCl oudUser

53)How cananadmi nist

ratorcapt urecustom l ead dat
aont
heconv
ert
ed cont
actwhen
conver
ti
ngalead?
A.Mapcustom l
eadfiel
dstost andardcontactfi
elds.
B.Usethedat
aloadertomov et hecustom l
eaddat a.
C.Usethel
eadconversi
onwi zardtoselectthefi
elds.
D.Mapcustom l
eadfiel
dstocust om contactfi
elds.

54)Whi chthreet ypesofcust

omi
zat
ioncanbedoneonAct
ivi
ti
es(
tasksandev
ent
s)?
Choose3answer s
A.AssignmentRul es
B.Workf l
owRul es
C.Val
idationRul es
D.Custom Fi elds
E.Fi
eldTr acking

55)Thesuppor tgroupatUniversalContai
nerswantsagentstocapt
uredif
ferentI
nformat
ionfor
productsuppor tandInqui
rycases.I naddit
ion,t
helif
ecycl
eforproductsupportcasesshould
have mor e steps than t
he lifecycl
ef orinqui
ry cases.Which thr
ee featur
es should an
admi ni
stratoruset omeettheser equi
rements?
Choose3answer sCalcul
ator
A.Suppor tprocesses
B.Per mi
ssionset s
C.Field-l
evel securi
ty
D.Pagel ayout s
E.Recordt ypes

56)Whatar ethreeconsiderat
ionswhenauseri simpor t
ingdataviaDataLoader?
Choose3answer s
A.Importi
ngdat aintocheckboxf i
eldsal l
owsfortheuseofTRUE/ FALSE.
B.Fiel
d-LevelSecurityaccessdetermi neswhichfi
eldswi l
lbevi
sible.
C.Unrestr
ict
edpi ckli
sts,anewpicklistvaluewil
lbeappliedbutwillnotbeaddedtothepi
ckl
i
st.
D.Vali
dati
onr ulesdonotexecut ewheni mporti
ngdata.
E.Restr
ict
edpi ckli
sts,anewpickli
stv aluewil
lbeIgnoredandthedef aultv
alueappl
i
ed.

57)Whataretwov al
i
dusecasesforSalesforceCommunities?
Choose2answer s
A.Ext
ernalcust
omerscangainf
ulluserright
stoSalesf
orce.
B.Ext
ernal
customerscantr
acktheirpurchasesandopensupportcases.
C.Ext
ernal
part
ner
scant
rackt
hestatusofjointOppor
tunit
ies.
D.I
nter
naluser
scanr
epl
i
cateSal
esforceautomationwit
houtli
censesf
ees.

58)Whi chtwostatement saboutproductsandpri

cebooksar etr
ue?
Choose2answer s
A.Pri
cebookst hatcontainassetscannotcontai
npr oducts.
B.Productswithoutapriceareautomat i
cal
lyaddedtot hestandardpr
icebook.
C.Thest andar
dandl i
stpr i
ceforaproductcanbel i
stedi nmult
ipl
ecurrenci
es.
D.Apr oductcanhaveadi f
fer
entli
stpri
ceindiff
erentpricebooks.

59)Whatdoescampai gnInf
luenceallowausert odo?
A.Reportonthecampaignsthathav econtri
but
edtoanopport
uni
ty.
B.Vi
ewt heenti
recampaignhierarchy.
C.Adjustt
hepercent
ageofinfluenceeachcampai gnhasonanopport
uni
ty.
D.Summar i
zecampaignmemberst atist
icsonacampaign.

60)In whicht
woplacesshoul
dcasesbeassi
gnedwhencaseassi
gnmentr
ulesar
ebei
ngset
up?
Choose2answers
A.User
B.Contact
C.Prof
ile
D.Queue