Salesforce Certified Admin -Sp-20

1) AnAdministratorneedstocreateaSalesProcessforane
Whatarethreeconsiderati
onsfort
hisprocess?
Choose3answer s
A.AllPi
ckl
istv al
uesont hePageLay outmustbeaddedt otheMast erpi
ckl
istValueListorbe
acti
veval
ues.
B.TheRecordTy pe'
sPageLay outi
sassignedtoUser st
hroughthei
rProfi
l
eassignment s.
C.AnOppor tunit
yRecor dTypewil
lneedtobecr eat
edandassignedtotheSalesProcess.
D.Addinganew v aluet otheRecordTy peMast erPi
ckli
stValueListaddst hev al
uet oall
exi
sti
ngRecor dTypepickli
sts.
E.TheRecordTy peNameassi gnmentbecomesper manentuponSav eofanewRecor dTy pe.

2)Anadmi ni
str
atorI screati
nganew user .Whi chtwoaspect
sshoul
dbeconsi
der
edwhen
cr
eati
ngtheusername?
Choose2answers
A.Usernameisaddedt otheActiveUserLog.
B.User
nameisint hefor
matofanEmai lAddress.
C.User
nameisident i
calt
ot heUser'
sEmailaddress.
D.User
nameisuni queacrossallSal
esfor
ceOr gs.

3)Uni versalContainer shasj ustacquiredanewcompanywhoseSal esteam hasauni quesales

processwi thstagest hatar ediff
erentt hancur r
entlysetupi nSal esf
orce.Tomakesur et he
acquisiti
onr unssmoot hly
,t heExecut i
vet eam doesnotwantt henew Salest eam t ohav eto
changet heirprocessatal l
.
Whatshoul dtheAdmi nistratordotoi ncorpor atethenewSal esteam'sprocess?
A.Creat enewv aluesf ortheOppor tunit
ySt agef i
eldandcr eateanewSal esPr ocessassi gned
toacust om Recor dTy pef ort henewSal est eam.
B.Cr eateaRecor dTy peandpagel ayoutf ort henewSal esteam andacust om fieldforthenew
Stages.
C.Cr eatenew v aluesf ort heOppor tunitySt agefieldandusef i
eld-levelsecur i
tytocont rol
whicht eamsseewhi chf i
elds.
D.Cr eatenew v aluesf ort heOppor t
unitySt agef i
eldandor derthem sot hatt henew Sal es
team'sv aluesareatt hePenci l&Paperbot tom oft hepi ckl
i
st.

4)UniversalContainershasj ustrest
ructuredi t
sSalesDepar tment.Recor dsthatt
hesal
es
managerexpect st o seear enotshowi ngupi nt henew Oppor tuni
t yReport
.Whichthr
ee
quest
ionsshouldtheAdmi nistr
atorasktotroubleshootthi
sissue?
Choose3answer s
A.Arer ecor
dssti
llbeingshar edwi t
hthesalesmanager ?
B.Doowner sofallrecordshav eRolesandcor rectTerr
it
oryAssi gnment s?
C.Didt hesal
esmanagerst artfrom acopyorcl oneofanexi st
ingreport?
D.Hav etheownersoft her ecordsbeenfrozen?
E.Dot herecor
dst hesalesmanagerexpect stoseemat cht hefilt
ercrit
eria?

5)Theadminist
rat
oratUni
versalCont
ainer
swil
lcreateacustom f
iel
dtot
rackaspeci
fi
cTi
er2
suppor
tuseronacaserecor
d.
Whichdat
atypeshouldbeusedwhencr eat
ingt
hiscustom f
iel
d?
A.Lookupfil
ter
B.Formula
C.Lookuprelat
ionship
D.Hier
archi
calrelat
ionshi
p

6)Sal es r epresent
at i
ves atUni v
er salCont ai
ner s often schedul ei n-person meet i
ngs at
customerof f
ices.Managementwant stot rackact i
viti
esf ort hi
smeet ingcat egorytoclear
ly
displaycust omerof f
icemeet i
ngsI nt heAccount ,Cont act,orOppor t
unitypagel ayout
s,aswell
asaddi ngt hisdatatorepor t
s.
Whi chmet hodshouldaSy stem Admi nist
ratoruset osol vethisbusinessrequest?
A.Hav et heusermanual lyentert hemeet ingdet ai
lsi nt heDescr ipt
ionf i
eldonAccount s,
Cont act s,andOppor tunit
ies.
B.Addanewv al
uetotheTy pef i
eldonTasksusedf orAccount s.Contacts,andOppor t
unit
ies.
C.Addanewv al
uetotheTy pef i
eldonAccount s.Cont acts,andOppor tunit
ies.
D.Hav et heusermanual l
yent erthemeet ingdetailsintheAccountComment s.

7)Userscannotsaveemai l
templ
atesInthe"Unf
il
edPubl
icEmailTemplates"fol
der.Howcoul
d
aSyst
em Admi ni
str
atoral
lowuserstosaveemail
stothi
sfolder
?
A.Gototheprofi
leofeachuserandchecktheboxforManagePubli
cTempl ates.
B.Gototheemailtemplat
esandmanual l
yshareeachwi
ththespeci
ficusers.
C.GototheuserrecordandchecktheboxforManagePubli
cTemplates.
D.Gototheemailtemplat
esandmanual l
yshareeachwi
ththeProfi
leofthespecif
icuser
s.

8)Wherecanasyst
em admi
nist
rat
orassi
gnapagel
ayout
?
Choose2answer
s
A.Role
B.Prof
il
e
C.App
D.RecordTy
pe

9)Uni versalCont
ainer susesAccount sInitsSalesprocessbutonlysomeuser shaveaccessto
them.Newuser srequi reReadaccesst oAccount s.Twoofthenewuser srequireEdi
taccessas
well.
Howshoul danAdmi nistratorconf
igur
eaccessf orthenewusers?
A.Cr eateaPer missionSett ograntAccountEdi taccesstospecifi
cuser sandmodi fythe
Standar dUserprofi
le.
B.Creat eashar i
ngr ulef orAccountView accessandanot hershari
ngruleforEditaccessto
specifi
cuser s.
C.Cr eateapr ofi
letogr antAccountVi ew accessandaPer missionSettogr antAccountEdi
t
accesst ospecifi
cuser s.
D.Creat eapr of
il
etogr antAccountEditaccessandaPer mi
ssionSettorestr
ictReadaccessto
specifi
cuser s.

10)ASal esManagerwantsallSalesUsersi nt
hedepart
menttoseeaDashboardthatdi
spl
ays
TotalClosed/WonOpportunit
yAmountbyUseronamont hl
ybasis.TheOppor
tunit
yshar
ing
model i
spr i
vat
e.Howcant heAdmi ni
str
atormeetthi
srequi
rement
?
A.Createt heDashboar
df rom theOppor tuni
ti
esbyUserReport,thensav
eitintheshared
DashboardFolderasaDy namicDashboar d.
B.AsktheSalesManagert ocreatetheDashboardfrom t
heOpportuniti
esbyUserReport
,sel
ect
"Vi
ewDashboar dasMe"andsav einthesharedDashboardFol
der.
C.CreatetheDashboardf rom theOpportunit
iesbyUserReport
,sel ecttheSal
esManageras
RunAsUserandSav ei
ntheprivateDashboardFolder.
D.AsktheSal esManagert ocreatetheDashboardf r
om theOpportunit
iesbyUserReportand
saveitt
oherpr i
vateDashboardsFolder.

11)univer
salcontainers(UC)hasaWeb- t
o- Caseform onitsLight ni
ngCust omerCommuni ty.
UCwant stosepar ateCasesi ntothef oll
owi ngproductcategories:CorrugatedPaper ,Pl
ast
ic,
Fiber
board,andMet al.UChasaddedapi cklistf
iel
dt ostor
et hi
sdat a.
Howcant heCasebeaut omaticall
yplacedi nthecorrectqueueuponsubmi ssi
on?
A.CreateRecor dTypesf oreachpi ckli
stv alueandaBusi nessPr ocesstomov eeachCaseto
thecorr
ectQueue.
B.Creat
eAssi gnmentRul esbasedont hepi ckli
stvaluestomov eCasest oaQueue.
C.Creat
eanEscal ationRuleentryforeachpi ckli
stvalueandsettozer omi nutes.
D.Creat
eRecor dTy pesforeachpicklistv alueandassi gntoeachpr oductteam' sprof
il
e.

12)Whathappensifsomer ecordsdonotmeett hedat avali

dati
oncrit
eri
awheni
mpor
ti
ngdat
a?
A.Impor
tprocessi
gnor est hedatavali
dationcri
ter
ia.
B.I
mportprocessrequiresuserauthorizati
ontoimpor ttheinval
idrecor
ds.
C.Impor
tprocessfail
sonl yfortherecordswithinvali
ddat a.
D.Impor
tprocessabortswheni tencount erst
hef i
rstinval
idrecord.

13)Uni
versalContai
ner shasamar keti
ng,team setupasapubl i
cgroup Asal
esrepresent
ati
ve
wouldli
ketoengaget hemar ket
ingteam ononeoppor tunit
y
Whatshoul dt he sales repr
esentati
ve do to ensur et he market
ing t
eam can access t
he
opport
unity?
A.Manuallysharether ecordwit
hthepubl i
cgr oup.
B.Addthepublicgroupt otheoppor t
unit
yteam.
C.Changet heopportunityownertothepubl i
cgr oup.
D.Addt hepublicgroupt oanoppor t
unit
yqueue.

14)ASy stem Admi

nist
rat
orhassetupanewuser
.Howl
ongdoest
heuserhav
etoact
ivat
ethe
accountbefor
etheemaill
i
nkexpi
resbydef
aul
t?
A.7day s
B.5days
C.30day s
D.10day s

15)Mar ket
ing wantst o brand the Salesforce Mobi
le app to mat
ch Uni
versalContai
ner
s
approvedcompanycol orsandgraphics.WhichsetofSalesforceMobil
eappbrandingopt
ionsi
s
avail
abletotheAdmi nistr
ator?
A.BrandCol or
,LoadingPageCol or,andLoadi ngPageLogo
B.Indi
vidualPageCol orsandmultipleLoadingPageLogos
C.TabCol ors,
ActionCol or
s,andLoadi ngPageLogo
D.LoadingPageCol or,ActionColors,andLoadi ngPageLogo
16)Whenwor kingonoppor t
unit
ies,sal
esrepr
esent
ativ
esatUni ver
salContainer
sneedto
understandhow t hei
rpeer shavesuccessful
l
ymanagedot heropport
uni
ti
eswi t
hcomparabl
e
products,compet i
ng against the same competit
ors. Which two feat
ures shoul
d an
administratoruset ofaci
l
itatet
his?
Choose2answer s
A.Bigdeal alerts
B.Oppor t
uni tyDashboard
C.Oppor tunityupdatereminders
D.chattergr oups

17)Anoppor t
unit
yrecordwi t
hacl osedateofJuly30meet sthecri
ter
iaofat
ime-dependent
workf
low rul
e.Thet i
me-dependentaction isscheduled f
orJul y23.Whathappensift he
oppor
tuni
tyisedit
edbef or
eJuly23andnol ongermeetsthecrit
eri
a?
A.Theti
me- dependentacti
onisautomaticall
yremovedf r
om thequeue.
B.Theti
me- dependentacti
onwillexecut
eonJul y23.
C.Theti
me- dependentacti
onwillexecut
eonJul y30.
D.Theti
me- dependentacti
onisputonhol d.

18)Whatwil
lhappenwhenauserat t
empt st ologIntoSalesforcefrom anIPaddresst
hatis
out
sidet
helogi
nIPrangeontheuser'
sprofi
lebutwithi
nt heorganizat
ion-
widetr
ustedIPr
ange?
A.Theuserwil
lbeablet
ologinwit
houtacti
v ati
ngthecomput er.
B.Theuserwil
lbeabl
etologinaft
eransweringasecur i
tyquesti
on.
C.Theuserwil
lnotbeabl
etologInatall
.
D.Theuserwil
lbeablet
ologinaft
erthecomput erisacti
vated.

19)Whataretwoconsi derat
ionswhenconfi
guri
ngt heleadconv ersi
onpr ocess?
Choose2answers
A.Roll-
upsummar yleadf i
eldscanbemappedt ocustom contactf i
elds.
B.Custom l
eadfi
eldscanbemappedt oaccount,contact,
andoppor tuni
tyfi
elds.
C.Custom l
eadfi
eldscanbemappedt ocustom objectfi
elds.Calculator
D.Standar
dleadfi
eldsar eautomati
cal
l
yconv er
tedtoaccount ,contact,andopportuni
tyf
iel
ds.

20)Thewar ehousemanagerhasrecei
vedanewpr oductli
neofcontai
ner
s.Managementwant s
a spr
eadsheetofnew pr oduct
s and a separ
ate spreadsheetofpri
cebooks loaded i
nto
Sal
esfor
ce.
WhichSalesforcedatat
oolshoul
dtheSyst
em Administ
ratorusetomeett
hisrequest?
A.DataI
mpor tWizar
d
B.MassCr eateRecords
C.DataLoader
D.MassTr ansferRecor
ds

21)Uni versalContainershasasmal lgroupofuser

sonLight
ningExperi
ence.Selectedr
eport
folder
sar eshar edwi t
ht heseusers.How cantheSyst
em Admini
str
atorpreventtheseuser
s
from customi zi
ngthei nformati
onintherepor
ts?
A.Lockr eportfil
ter
s.
B.UseCust om Repor tTypes.
C.Modi
fyFi
eldLevel
Securi
ty.
D.Runt
hereportasaspeci
fi
eduser
.

22)User sinsepar atedepartment

sareabletoseeandedi tdif
fer
entf
ieldsonOpport
uni
ti
es.The
Sal
est eam canedi tallfi
eldsontheOpportunit
ywhiletheSupportteam hasread-
onl
yaccess
tothesef i
elds.
Wher ei
sf i
eld- l
evelSecuri
tycontr
oll
edforusersontheset eams?
A.SharingRul es
B.Role
C.Profi
le
D.PublicGr oups

23)Whichsetofsmallandlargedatabackupmet hodsareavail
ableinnat
iveSal
esf
orce
A.MassEx por
ts,WeeklyDataExportServ
ice,andDataLoaderExports
B.ReportExport
s,WeeklyDataExportServi
ce,andDat aLoaderExport
s
C.DashboardExpor
ts,ReportExpor
ts,andWeeklyDat aExportSer
vice
D.MassExportWizard,WeeklyDataExportServi
ce,andDataLoaderExportsCal
cul
ator

24)Whatar et
wocapabi l
i
tiesofthecontentdeli
veryfeat
ureofSalesf
orceCont
ent
?
Choose2answer s
A.Associatet
hecontentdeli
verywithaSalesfor
cer ecor
d.
B.Passwordprotectcont
entdeliver
iest
hatcontainsensit
ivedat
a.
C.CustomizetheURLassignedt othecontentdeli
very.
D.Encryptcer
tai
ncontentdeli
veryfi
les.

25)Whi chsett
ingonaprof
il
emakesatabnotaccessibl
eontheAl
lTabspageorv
isi
blei
nany
app,butstil
lall
owsauserMult
ipl
eBookst
ov i
ewr ecordst
hatwoul
dnormall
ybefoundunder
thi
stab?"
A.AppPer missions
B.ObjectPermissions
C.TabSet t
ings
D.Org-wideDefaults

26)Univer
salContai
nerswant
stodecreasecallvolumefort
hesupportt
eam bycr
eat
ingasel
f-
ser
vicecommuni tyt
hatwillhostpubl
ishedarti
cleswithFAQinfor
mati
onandprovi
deachat
wit
hsuppor tr
eps.Whicht
wofeatur
esmeett heserequi
rements?
Choose2answer s
A.Knowledge
B.l
iveAgent
C.Content
D.SOS

27)Whichthreecanbemodi
fi
edonst
andar
dobj
ectf
iel
ds?
Choose3answer s
A.Fiel
dtype
B.Label
C.Helptext
D.Def
aultt
ext
E.Pi
ckl
istv
alues

28)UniversalContainerswantssupportagentsski
ll
edinaparti
cul
arpr
oductl
i
net
oowncases
di
rect
lyaf t
ercustomer slogthem f
rom anautomatedchannel
.
Whichfeaturemeet sthisrequi
rement
?
A.WorkflowFi el
dUpdat e
B.CaseEscal ati
onRul es
C.Assi
gnmentRul es
D.CaseTeam Rout i
ng

29)UniversalContainers(UC)wantstocustomizebasi
cSal
esf
orceRepor
tsusi
ngLi
ght
ning
Exper
ience.Inwhicht woway scanRepor
tsbecustomi
zed?
Choose2answer s
A.Addachar t.
B.AddaLi ghtni
ngComponent .
C.Addlinkstoexternalpages.
D.Addaf il
ter
.

30)Sal esr epsaresupposedt ocreatear

ecordonachi
ldobjectofOppor
tunit
iescall
edSurvey
RequestwhenanOppor tuni
tyismov edto Cl
osedWon.TheVP ofSal esOper ati
onshas
i
ndicat edt hatthi
sdoesn'talwayshappenortherepdoesn'tpopul
ateal
lfiel
dscor r
ect
ly.The
system admi ni
strat
orhasbeenaskedt or emovepermissi
onsf r
om Salest o cr
eatethese
recor dsandaut omaterecordcreat
ion.
Whi cht oolshouldbeused?
A.Appr ovals
B.Vi sualFlow
C.Pr ocessBui l
der
D.Wor kfl
ow

31)A sy st
em admi ni
strat
oratUniversalCont ai
ners created a new accountr
ecordtype.
Howev er,salesusersareunabletosel ectthenew r ecordtypewhencr eati
ngnew account
recor
ds.
Whatar etwopossiblereasonsf
orthi
s?
Choose2answer s
A.Ther ecordtypehasnotbeensetasthedef aultr
ecordtype.
B.Ther ecordtypehasnotbeenaddedt othesalesuserprofil
e.
C.Ther ecordtypedoesnothaveanassoci at
edpagel ayout.
D.Ther ecordtypehasnotbeenacti
vated.

32)Usersaret ryi
ngt ocreateOppor tuniti
esandar er eceivi
ngerrorswhenpopulat
ingacust
om
pi
ckli
stfiel
d.Whenuser sselecteitheroft het wov aluesint hepickl
ist,t
heyr
eceiv
edif
fer
ent
err
ormessagesabov ethefiel
dandar enotabl et osav etheOppor t
unit
ies.
Whatisthelikelycauseoft heerror
?
A.Theusersdon' thav eaccesstotheLar geEnterpri
seRecor dType.
B.Thet wopi ckl
istvaluesareunavailabletotheRecor dType.
C.Theuser sdon' thaveaccesstot hepi ckl
istfi
eld.
D.Therearecont radi
ctingvali
dati
onr ulesont hepicklistfi
eld.
33)How cananew Sy stem Admi ni
strat
orqui
cklyprovi
deaccesst
oadopt
ionr
epor
tsand
dashboardsf ormanagers?
A.Searcht heAppExchangef orf
reeadopt i
onr
eportapps.
B.Buil
dr eportsanddashboards.
C.Logacaset oSalesf
orceSupport.
D.Uset heSal esf
orceAuto-ReportBui
lder.

34)Theser vicedepart
mentatUni versalContai
ner
swant sit
sagentstocaptur
eanddisplay
di
fferentI nfor mat
iononCaser ecordsbased onwhet hercustomersarecall
ing I
nwitha
compl aint,quest i
on,or product suggestion.Which three f
eatur
es shoul
dt he Sy
stem
Admi nistratoruset oful
fi
ll
thi
srequirement?
Choose3answer s
A.Pagel ay out s
B.Fieldlev el securi
ty
C.Recor dt y pes
D.Suppor tpr ocesses
E.Per mi ssi onsets

35)ALight
ningf
orOut
lookl
ayoutcanbeassi
gnedt
owhi
cht
woopt
ions?
Choose2answers
A.Team
B.Prof
il
e
C.Role
D.User

36)The sales team atUni versalCont ainer

s wants an easysol
uti
on t
o gathercust
omer
requi
rementsandshar epresent at
ionswi ththei
rcustomer s.Whi
chtwoactionsshoul
dan
administ
rat
ortaketohelpthesal esteam achievet
hisgoal
?
Choose2answer s
A.Createopport
unityt
eamsf orcust omers.
B.Addcustomer stoli
brari
es.
C.UseChat t
erfi
lestosharepresent at
ions.
D.Addcustomer stopri
v at
eChat tergroups.

37)Univ er
salContainer
stracksbot hcustomerissuesanduserissues.
Acustomeri ssuecanbel oggedas:
•new
•working
•cl
osed
Auseri ssuecanbel oggedas:
•new
•wait
ingf orrepl
y
•cl
osed
Whichf eatur
esshoul dasystem admi ni
strat
orusetotrackbot
hcaset ypes?
A.Suppor tProcessesandRecordTy pes
B.Automat edCaseUser sandWor kfl
ows
C.RecordTypesandPageLayouts
D.ProcessBuil
derandPageLayout
s

38)Uni versalContainers has Publi

c Read/ Wri
te Organizati
on -Wide Def
aul
tShar
ing f
or
Accounts.Companyl eadershi
phasdeci dedt hatMarketi
ngshoul dnev
ermodif
yanAccount
recor
d.Whatshoul dtheSy stem Administ
ratordotorestr
icttheseusers?
A.Remov eEditaccessonAccount sfrom thecustom Marketi
ngpr ofi
l
e.
B.Assignaper missi
onsett oMarketinguser swhichremov esEditper
missi
on.
C.SeparatetheMar keti
ngrolehier
archyfrom theSal
esrolehierarchy.
D.ChangeOr gani
zati
on-WideDef aultSharingtoPubli
cReadOnl y.

39)Atime-dependentact ionIsplacedI nthewor kfl

owqueuewhent her
ecor
dIscr
eat
ed.Whi
ch
twoscenar
ioswillcauset heact i
ont ober emovedf r
om thequeue?
Choose2answer s
A.Whentherecordnol ongermat chesther ul
ecriter
ia
B.Whentheactionisdel etedfrom thewor kfl
owqueue
C.Whenav al
idati
onr uleistri
gger edfortherecord
D.Whenanotherrecor dtri
ggerst hesamewor kfl
owr ul
e

40)AllSalesforceusersatUni v
ersalContai
nersar
eusingthepredef
inedacti
ons.Sever
alnew
acti
onshav ebeencr eatedfordi
ffer
entdepart
mentsandarewait
ingtobeassignedtotheuser
s
i
nt hesedepar tments.Wher edoesaSy stem Admini
str
atorov
erri
det hepredef
inedacti
ons,
creat
eanewcust omi zedsetsofacti
ons,andassi
gnthenewcustomizedact
ionlayout
?
A.PermissionSets
B.Publi
sherLay out
s
C.GlobalActions
D.RecordTy pes

41)Whicht wodashboar
dcomponent
sar
epopul
atedwi
thdat
afr
om t
hegr
andt
otalofa
cust
om report
?
Choose2answers
A.Metri
c
B.Gauge
C.Tabl
e
D.Chart

42)Univer
salContainershasdecidedt oofferapar t
neritsproduct
satadi
scount
edrateappl
ied
toalloppor
tuni
ties.
Whatshoul dtheAdmi nistr
atordot omakesur et
hatt
heappropr
iatepri
ces
areappli
edtoproductsonoppor t
uni t
iesfort hi
spartner?
A.Createanewdi scountRecordTy peont hePr oductsobject
B.Createanewl i
stpriceonthetheSt andardPr iceBook.
C.Createacustom PriceBookwitht hediscount edli
stpri
ces.
D.Createacustom objectfort
hedi scountedpr oducts.

43)Toensur ecompli
ancewi t
hapl at
inum Ser
viceLev elAgr
eement,casest
hatr
emai
nint
he
Tier2queueformorethanfourhour
smustber e- assi
gnedtotheTi
er3queue.
Whi chf
eatur
emeetsthisrequi
rement?
A.CaseAssignmentRul
e
B.CaseComment s
C.AutoResponseRule
D.CaseEscalat
ionRul
e

44)Univer
salCont ai
ner shascreatedanewcust om objectcal
ledRegul at
ionsthati
sachi l
dof
theAccountobject.Alluserswantt ov iewRegul at i
onswhenv iewingAccountswi t
ht heSal
es
AccountPageLay out.Howshoul daSal esforceAdmi ni
str
atorprovideaccesstoRegulati
onson
theSal
esAccountPageLay out
?
A.Addanewr elatedlistforRegulati
onst otheSal esAccountPageLay out.
B.Addanewsect ionf orRegulati
onst otheSal esAccountPageLay out
.
C.Addanewcust om linkforRegulat
ionst otheSal esAccountPageLay out.
D.Addanewact i
onf orRegulati
onst otheSal esAccountPageLay out.

45)ASalesfor
ceAdmi ni
str
atoriscreati
nganewuser .
WhatshouldtheAdminist
ratorconsiderwhenselect
ingtheUsername?
A.Itmustlookli
keanemailaddressandbeuni quetotheorganization.
B.I
tmustbeal phanumeri
canduni quet ot
heorganizat
ion.
C.Itmustlookli
keanemailaddressandbeuni queacrossallSalesforceorgani
zat
ions.
D.Itmustbealphanumeri
candbeuni queacr
ossal l
Salesf
orceor ganizat
ions.

46)Campai gnMembercanbeassoci
atedwi
thwhi
cht
woobj
ect
s?
Choose2answer s
A.Account
B.Opportunit
y
C.Lead
D.Contact

47)Marketi
nghasrequestedt hattheSy stem Admini
str
atorupdat
econtact
swithaspreadsheet
ofemailaddressesobtainedf rom thecompanywebsi te.Whichsetoffi
eldsar
er equi
redt o
updat
ethecontactwit
ht henewemai l addressusi
ngtheDataImportWizar
d?
A.AccountNameandCont actName
B.AccountI
DandCont actID
C.AccountIDandUserID
D.AccountIDandContactEmai l Address

48)Aspar tofaSal esfor

ceSt akehol
dermeeting,t
heCTO ofUni versalContai
nersaskst he
Syst
em Administr
atortoprovi
dei nf
ormati
onforTotalSal
esfor
ceLicenses,UsedLicenses,and
theRemaini
ngSalesforcel
icenses.WherewouldaSy st
em Admini
str
atorfindt
hisinf
ormation?
A.Cri
ti
calUpdates
B.Users
C.CompanyInformation
D.Prof
il
es

49)Whatshouldanadmini
strat
orconsiderwhensetti
ngupCaseFeed?
A.CaseFeedrepl
acesthestandar
dcasedet ai
lpagebydef aul
t.
B.Chat
terFeedtr
ackingmustbeenabledf ort
hecaseobj ect
.
C.CaseFeedrequi
restheServi
ceCloudUserfeatur
elicense.
D.TheUseCaseFeedper
missi
oni
saut
omat
ical
l
yact
ivef
oral
lpr
ofi
l
es.

50)Underwhi chthreecondi t
ionsshoul dav ali
dationrulebeusedtopreventinval
i
ddat a?
Choose3answer s
A.Whenr ecordsaresubmi t
tedusingweb- to-lead.
B.Whenr ecordsaredeletedbyauser .
C.Whenr ecordsareeditedandsav edbyauser .
D.Whenr ecordsareimpor ted.
E.Whenr ecordsareupdat edbyawor kflowr ul
e.
51)TheVPofSal esisusingCol l
aborat i
v eForecast i
ngtot r
acksal
esr epquoteattai
nment.The
VPwant stobenot i
fi
edwhensal esr epsmov et heOppor t
uni
tyStagebackwar dInt hesal
es
process.Whichfeatureshoul dtheSy stem Admi nistr
atoruse?
A.Validat
ionRule
B.Fiel
dHi st
oryTrackingrepor tCal
culat or
C.Wor kfl
owr ul
e
D.BigDeal Al
ert

52)Salesrepresentat
ivesuseacust om reporttypef orAccountreports.Newf i
eldshavebeen
creat
edont heAccountObj ect
.
WhatshouldaSy st
em Admi ni
str
atordotor eportonthenewl ycr
eatedf i
elds?
A.Createanewaccountr eportandaddt henewf i
eldsfrom t
heRepor tBuilder.
B.From theCustom Repor tType,EditLayout,t
henaddt henewfiel
dst other eport
.Calcul
ator
C.From theCustom Repor tType,EditObjectRelati
onships,t
henaddt henewf iel
dstothereport
.
D.Createanewaccountr eportfol
der,got oshare,andthenaddt henewf i
elds.

53)High-priori
tyaccount satUni versalCont ai
ner shav eanassi
gnedDi st
rictManager,Sal
es
Represent
ati
v e, Inside Sal es Repr esentative, and Cust omer Ser vi
ce Representati
ve.
Managementwant st opr eventtheseaccount sfr om beingcont
act
edaccidentall
ymult
ipl
etimes
onthesameday ,andt heywantt orepor tont hev ari
ouscustomerInt
eract
ions.
Howshoul dtheAdmi nistrat
ormeett heser equi rement s?
A.PostcustomerI nteractionsInChat teront heAccount .
B.Logasepar ateTask, Call
,orActivi
tyont heAccount .
C.Typecomment sintot heNot essect ionont heAccount .
D.Logacaseont heAccount .

54)Pr evi
ousUniversal Containerssalesrepresentati
veswor kedonappr oxi
mat ely200Accounts
withbi l
l
ingaddressesi nNew Yor k.Thesesal esr epresentativ
esneedt or etainv i
ewingand
edit
ingaccesst ot heseaccount sfor1- 3mont hs.How canaSy stem Admi nist
ratoreasi
l
y
provideViewandEdi taccesst otheseusersf orthe200account s?
A.CreateanewPr ofilefortheseuserswi thcrit
eriabasedonBi ll
i
ngSt ateequalsNewYor k.
B.CreateanewAccountShar ingRulefortheSal esRepr esentati
veProfilewit
hcr i
ter
iabasedon
Bil
li
ngSt ateequal
sNewYor k.
C.Cr eat
eanewAccountShar ingRulef ortheseuserswi thcriter
iabasedonBi l
lingStateequal
s
NewYor k.
D.Cr eateanewAccountf olderfortheseuser swi t
hcr i
teriabasedonBi ll
i
ngSt ateequal sNew
York.

55)Whatdescr
ibest
hecapabi
l
iti
esofSal
esf
orceKnowl
edge?
A.Anautomatedtool
thatclosesCasesbasedonhi stor
icali
nfor
mation
B.An automated AltoolthatconvertsLeadst o Opport
unit
iesgiven a pr
edef
ined setof
condi
ti
ons
C.Aknowledgebasecomposedofar ti
clesthatcanbewr i
tt
enandusedbysuppor tagent
s
D.AknowledgebasethatusesAlt
ogener at
eanar ti
cletosol
vecustomersupporti
ssues

56)Whatar etwogoodusecasesf oraSalesforceapprovalpr

ocess?
Choose2answer s
A.Asal esprocesswher et heappr ovalmanageri srandomlyassi
gnedf r
om apubli
cgroupof
manager sandasecondappr ovalbytheSalesVP.
B.Asal esprocesswher et hef i
rstlev
elapprov alcanbedeniedandautomatical
l
yrout
edtothe
SalesVPf orfi
nalapprov al
.
C.salesprocesst hati
nv ol
vesappr ovalsforallOpportuni
ti
esbyaSalesVPwher eaSalesVPis
al
lowedt odelegatetheirappr ovalt
osomeoneel se.
D.A sal esprocesst hatinv olv
esappr ovaltoaqueuememberf orallOpport
uni
ti
esandan
addit
ionalapprovalbyaSal esVPf orOpportuniti
esoveracertai
namount.

57)whatdoescampaignInfl
uenceal lowausertodo?
A.Viewtheenti
recampaignhierarchy.
B.Summar i
zecampaignmemberst atist
icsonacampaign.
C.Reportonthecampaignsthathav econtri
but
edtoanopport
uni
ty.
D.Adjustt
hepercent
ageofinfluenceeachcampai gnhasonanopport
uni
ty.

58)HOW Cananadmi ni
str
atorcapturecust om l eaddat
aont
heconv
ert
edcont
actwhen
conver
ti
ngalead?
A.Usethel
eadconversi
onwizardtoselectthef i
elds.
B.Mapcustom l
eadfi
eldstostandar
dcont actfiel
ds.
C.Mapcustom l
eadfi
eldstocustom contactfi
elds.
D.Usethedat
aloadertomov ethecustom leaddat a.

59)UniversalContainersIsonboar di
ngt ennewempl oy eesintwoweeks.Whi chtwomet hods
shouldasy stem admi ni
str
atoruset ocreateuserrecordsinSalesforcewit
houtactivat
ingt hem?
Choose2answer s
A.Createthem wi t
ht heUserImpor tWizardandensur ethatActiveisunchecked.Calculator
B.Createa. csvfi
leensuringthatIsActiv
e=Fal se,
anduset hedataloadertoinsert
.
C.ScheduleaTi me- DependentWor kf
lowt ocr
eateuser sintwoweeks.
D.Cl i
ck Add Mul t
iple Users and ensur ethatGener ate New Passwor d and Not if
y User
Immediatelyareunchecked.

60)UniversalCont
ainer
sishavingaquali
tycontrolpr
obl
em withoneofi
tspr
oductl
i
nes.
Multi
pleBooks
Whichstandardobj
ectcanbeusedtot
rackt
heextentoft
heprobl
em?
A.Account
B.Opportuni
tyCal
cul
ator
C.Case
D.Product