Name: ____________________ Score: _________

Course and Year: __________ Date: __________

UNIVERSIDAD DE ZAMBOANGA-Ipil Branch

Business Administration Department
Academic Year 2019-2020
MIDTERM EXAMIANTION
IT APPLICATION TOOLS IN BUSINESS

TEST I. MULTIPLE CHOICE. Write the letter of your correct answer on the space provided before the number.

_______1. For which of the following reasons could you write a business letter?
a. Complaint to a company or organization b. Request donation or sponsorship
c. Request information d. All of the above

_______2. The heading in a business letter includes...

a. The address the letter is being sent to and the date.
b. The address of the person sending the letter and the date.
c. The addresses of both the recipient and sender and the date.
d. None of the above.

_______3. The punctuation mark that belongs in the salutation of a business letter is a...
a. Semi-colon. b. Colon. c. Comma. D. Period.

_______4. After the body of the letter, you include a statement such as Sincerely or Regards. This is called the:
a. complimentary close b. signature c. Salutation d. Initials

______5. The correct format for the date in a business letter is:
a. Oct. 3, 2019 b. 10/3/19 c.10-3-19 d. October 3, 2019

______6. Business letters are written in Block style, which means:

a. Everything is centered b. You indent each paragraph
c. Everything is right aligned d. Everything is left aligned

______7. Below the date, the name and address of the person receiving the letter is called:
a. Salutation b. Letter head c. Letter address or inside address d. Complimentary close

_____8. The greeting in letter, such Dear Mrs. Smith is called:

a. Body b. Salutation c. Letter head d. Signature

______9. Study the screenshot above. Tessa’s supervisor has asked her to review the corrections he had made using the
Track Change function, however, the changes are not visible. How can Tessa view the changes he made?
a. She can view the changes by changing the Display for Review value to All Markup.
b. She can view the changes by selecting Show Markup in the Tracking group.
c. She can view the changes by switching on track changes by clicking on the Track Changes button in the
Tracking group.
 d There are no track changes made to this document.
______10. How do you insert a comment into a document?
a. Right click and select Insert Comment then type your comment.
b. Under the Review tab on the Ribbon, in the Comments group, select New Comment then type your comment.
c. Under the Insert tab on the Ribbon, in the Comments group, select Comment then type your comment.
d. All of the options listed above are correct.

______11. How can you quickly delete ALL the comments made within in a document at once?
a. Click on Select All Comments under the Review tab on the ribbon and press the Delete button on your
keyboard.
b.Right-click on each comment within the document and select Delete Comment from the list.
c. Under the Review tab on the Ribbon, in the Comments group, select Delete and then Delete All Comments in
Document.
d. All of the options listed above are correct.

______12. How do you permanently apply all the edits that were made in track changes, to a document?
a. Click on the Track Changes button in the Tracking group to accept all changes in a document and to stop
tracking changes.
b. Click on the dropdown arrow below the Accept button in the Changes group and select Accept All Changes.
c. In the Display for Review box in the Tracking group, select No Markup to accept all the changes in a document.
d. Right-click the document and select Apply Track Changes and Stop Tracking from the list to accept all the
changes in a document.

______13. Study the screenshot above paying special attention to the section circled in orange. Why are the comments
displaying as blue speech bubbles instead of as comments containing text?
a. The speech bubbles are comment requests. When reviewing the document, click on them to add your
comments to the section.
b. There is not enough space in the document to display the comments, so Word reduced their size to icons only.
c. There are no comments in this document. The speech bubbles are images.
d. The comments are hidden. Under the Review button on the Ribbon, in the Comments group, click on Show
Comments.

______14. Under what menu would you find the 'Hyperlink' button in Microsoft Word?
a. Format b. Home c. Insert d. Review

______15. Which of the following is one of the types of hyperlinks you can put into a Word document?
a. Email address b. Web page c. Create a new document d. All of the answers are correct.

TEST – II. IDENTIFICATION. Write the correct answer on the s[pace provided before the number that best describe
the statement.

_______________________1. A written message used to transact business which cannot be conveniently conducted orally.
It is formal and direct, with no literary pretentions.
_______________________2. It consists of the name of the firm or the individual and the address. These are the
essentials for a printed letterhead, although there may be additional printed data.
_______________________3. It consists of the name and address of the person or the firm to whom the letter is written and
should correspond in essentials to the envelope address.
_______________________4. It is used when it is important that the letter reach quickly the person who is best qualified to
take care of it. A number of positions and forms for this information are used, but as a general
rule, the attention line should be centered.
_______________________5. It enables the reader to know at a glance what the letter is about. It may be placed in various
positions (sometimes above the inside address).
_______________________6. It contains the message. As a general rule, single spacing should be employed within
 paragraphs of the letter body. The two most important sentences of the letter body are the first
and the last. The first sentence should be utilized for a constructive purpose
______________________7. It is the leave- taking line of the letter and should be consistent with the salutation and the
message contained in the letter in representing the same degree of formality.
______________________8. A letter which ask or answer questions are usually brief and present no special difficulty.
______________________9. It tries to sell the writer’s services; attempting to secure a position through this letter.
______________________10. It consists of the month, the day of the month, and the year.

TEST – III. IDENTIFICATION. Identify what form of indention the pictures below (3PTS each).

________________________________ _________________________________

_______________________________

TEST IV. MATCHING TYPE. Match the characteristics of the business letter in Column A to Column B.

_______1. Easily understood A. correctness

_______2. Logical organization. B. Tone
_______3. Few words as possible C. Courtesy
_______4. Expressing friendliness and good-breeding; D. Clearness
_______5. Facts is given E. Order
F. conciseness
G. Unity
H. Character, personality, style

PREPARED BY: REVIEWED BY: APPROVED BY:

CHRISTINE H. LEAL NEMIA B. HULAGNO, MBA GERALDINE R. TABLATE, ED.D

Instructor Program Chairperson BSA & BSBA School Administrator