CREW RESOURCE MANAGEMENT

For Maintenance Personnel

(Course Syllabus)
 Course Syllabus
CREW RESROURCE MANAGEMENT
For Maintenance Personnel

LIST OF AMENDMENTS

Section and Issue Date Inserted Date Removed

Amendment No.:
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Issue 1, Rev-00 All

Target Audience

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 Course Syllabus
CREW RESROURCE MANAGEMENT
For Maintenance Personnel
All employees of Serene Engineeing Services (SES) commensurate with their level COURSE COMPLETION CRITERIA
of responsibility and their impact on the safety of SES operations. Human error
accounts for up to 80% of accidents in civil aviation. This course examines the  Trainee must have at least 90 % attendance of the course
complex threat and error environments common to today’s workplace, providing
best practices to increase aviation workplace safety

COURSE OUTCOME
At the completion of this course, the trainees will:
 Develop strategies to manage threats and errors and minimize their
consequences
 Develop the importance of an integrated CRM program for all areas of an
organization
 Be able to apply Non-Technical Skill (NTS) tools to assess attitudes and
behaviors

PREREQUISITE
The trainee should:

 Understand English Language

 Have preferably attended Human Factors (Initial) Course

TRAINING AIDS
 Multimedia projector & White Board
 Training notes/handouts

DURATION
 6 Hours (01 day)

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 Course Syllabus
CREW RESROURCE MANAGEMENT
For Maintenance Personnel

COURSE SYLLABUS S. Time in

Topics
S. Time in No. Hours
Topics
No. Hours MODULE E: NON TECHNICAL SKILLS (NTS)
MODULE A – CRM BACKGROUND a) Identifying behaviors (communiation,
a) CRM fundamentals Teamwork, leadership & emotional
5 intelligence) 1.5
b) CRM history & Regulations
1 1 b) NTS tools
c) CRM process
d) Situational awareness c) Exercise: NOTECHs score card

MODULE B – THREAT AND ERROR Examination NA

MANAGEMENT (TEM)
a) Safety defenses
2 b) Operational threats 1.5
c) Latent threats
d) Exercise: Identifying threats

MODULE C – EFFECTIVE DECISION MAKING

a) Traditional decision making models
b) Naturalistic decision making
3 1
c) Recognition-Primed Decision (RPD) model
d) Exercise: Which decision making model?

MODULE D – CULTURALLY SPECIFIC BEHAVIORS

a) Cultural index
b) Professional culture
4 c) Organizational culture 1
d) Safety culture
e) Exercise: How does culture affect you?
f) Exercise: Accident review

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