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Addressing Issues of Credibility and Quality in Skill Development

Programmes – An Innovative – Online based, Real-time Monitoring &
Evaluation Framework (M&EF)

A Paper
by
D.S.Bist, IPS
Chairman, Maulan Azad National Academy for Skills (MANAS)
&
Joint Secretary to Govt. of India, Ministry of Minority Affairs

Addressing Issues of Credibility and Quality in Skill Development Programmes – An

Innovative – Online based, Real-time Monitoring & Evaluation Framework (M&EF)

I. It is a well-known fact that India enjoys a huge demographic dividend, due to it’s young population and it is equally a well-
known fact, that there is an urgency to harness it quickly, within a small time frame, before it withers away and leads to a
major national crisis of having huge unskilled, semi-skilled workforce, in the coming decade. Government of India’s major
emphasis on Skilling India and Skilled India outlines this concern, as only 4% of the workforce is skilled in the country.
Almost more than a decade has passed, ever since this realization has taken place and as a result series of hurried &
varied attempts have been made for upscaling and speeding-up, State led Skill Development Efforts, in the country. The
results of these efforts have been equally varied and outcomes have not come up-till required level. Keeping in view the
large number of people, in need for Skilling, most of the Ministries, Departments, Training Organizations and all other
Stakeholders at Central & State Level, have already identified the areas of weakness in skill development/ Upgradation –
Ecosystem, and the urgent need to address them quickly, to ensure success of national efforts in this area.
Effective monitoring and evaluation is the corner stone for the success of all the skills training programmes and
achievement of desired goals from them. The weaknesses in Monitoring & Evaluation has pushed back the effects of
outcomes of many skill development/ upgradation programmes. The most significant adverse impact will be in terms of
increasing cynicism and disillusionment of the young population (particularly minority youth) of the country with the
existing system, which is unable to provide them, sustainable livelihoods in terms of required numbers and also at the
required pace, to meet their needs and aspirations. This makes them vulnerable to all harmful influences, which can
assume alarming shape, in context of increasingly fissiparous and dysfunctional trends of Left Wing Extremism and
terrorist activities.

This paper attempts to establish need and procedure for setting up Online based real time Monitoring and
Evaluation Framework (M&EF) for large skill training providers, having Pan-India foot print, in the emerging Skill
Development Eco-System, under the Government of India’s direction and control. It is an appropriate case study for
other Govt. of India organizations and schemes working in the field of Skill Development/ Upgradation, as Maulana
Azad National Academy for Skills (MANAS) was established initially by NMDFC (less than two years ago) as a non-
profit Government Society under Societies Registration Act 1860. At the time of its establishment, PMO had given
directions to Ministry of Minority Affairs (MOMA) to ensure that MANAS evolves on the basis of policy guidelines and
framework of Ministry of Skill Development & Entrepreneurship and is in conformity with the emerging skills eco-
systems as envisaged by Govt. of India. The challenge and constraints faced in establishing, operating and having an
effective Monitoring and Evaluation Framework and upscaling the operations of MANAS, are the same as being faced
by all similar organizations in the present day Skills Space, in the country.
II. Maulana Azad National Academy for Skills (MANAS) is a Special Purpose Vehicle, established under the aegis of
Ministry of Minority Affairs on 11/11/2014, on the eve of 125th Birth Anniversary of Maulana Abul Kalam Azad, the First
Education Minister of India. It is dedicated to meet all Skill Development/Up-gradation needs of marginalised sections of
Minority communities in the country, by establishing an All India level Framework based upon Public Private Partnership
Mode, with training providers of National Level/ International Level for the purpose of providing quality skills training,
for those Skill sets, which are in demand. MANAS is a policy intervention of Ministry of Minority Affairs to achieve
Government’s goal of – “Skilling India” leading to achievement of vision of Sabka Saath – Sabka Vikas, by providing
meaningful and sustainable livelihood options, in terms of self-employment/wage employment opportunities to all minority
communities, with primary focus on self-employment.It has entered into a comprehensive MoU with National Skill
Development Corporation (NSDC) and large number of Sector Skill Councils (SSCs), major Trade/Industry
organisations and other stakeholders in the field of Skill Development. In a short span of less than one and half year,
MANAS has established an extensive All India network of its over 400 Project Implementing Agencies (PIAs), covering 30
States and 3 UTs to provide Skills Training in more than 35 Skill Sectors. The training framework is in the process of
constant evolution & growth, as per demands for skill sets, for people belonging to minority communities.
III. Social Innovations in Skill Development Ecosystem – for Minority Communities

In order to serve its target group effectively, in terms of Skill Development/Up-gradation training, MANAS has designed
innovative Skill Development programmes keeping in view the specific needs, requirements as well as socio-economic
conditions of its target groups. In fact, social innovation in skilling space for the benefit of Minority Communities
has been its main USP. It has been able to build “tailor-made Skill Development Programmes, aimed at specific target
groups, amongst minority communities, to ensure its effective and efficient delivery of Skill Training Programmes along
with its outcomes. This has enlisted support and cooperation of minority communities, for government’s efforts for
promoting Skill Development/ Skill Upgradation, leading to their mainstreaming and consequent– “Sabka Saath –
Sabka Vikas”
a. MANAS has initiated an innovative scheme of linking Traditional Educational Institutions of Minority
communities like Madrasas, Christian Missionary Institutions and Educational Institutions of Sikh and Buddhist etc. to
the Skill Development efforts of Government of India.
Under this innovative scheme, MANAS, as on 30th April, 2016, has already established collaboration with 31
Madrasas in 5 States viz. Bihar, Maharashtra, Jammu & Kashmir, Uttar Pradesh and Assam covering 29,500
trainees in last ten months only. Madrasas have to provide required built-up area on voluntary basis, for setting up of
latest state-of-art Skill Development Centres, by PIAs of MANAS. The training is imparted through the PIAs of MANAS,
which are mostly training partners of NSDC/SSCs and other leading training providers in their own areas of their
expertise, based upon tripartite MoU. The Madarsas Management Committee and local Community Leaders are taken
on Board, as they are entrusted the work of advocacy, mobilization of trainees, and later day-to-day supervision and
monitoring of the training programmes & outcomes. It provides widespread community support to this unique initiative,
in the larger national interest also.
b. In another innovative Entrepreneurship & Skill Development Programme, MANAS has restructured its entire Skills
Training programme around leading National/International experts in different skill sets. It has recently launched
Skill Development Programme in Beauty & Wellness Sector by signing MoU with Ms. Shahnaz Husain and Shri
Jawed Habib. Large number of trainees has been enrolled under this training programme in 5 States viz. Delhi-NCR,
Uttar Pradesh, Bihar, Jharkhand and Madhya Pradesh. The market acceptance of these two Icons, as leaders in their
respective skill sets, imparts large value to the training programme being run in collaboration with them. Their training
practices and training centres, along with their brand names are used by MANAS, for training its target group and also
for independent Third Party Certification i.e. using their names and photographs on the Certificates issued to the
trainees, by MANAS.
IV. Need for Monitoring and Evaluation of Training – the biggest hurdle faced by MANAS was in terms of having
an effective comprehensive Monitoring & Evaluation Framework to establish its brand value, as providers of high
quality and credible skills training with full transparency.MANAS is a newly established organisation (less than 2 years
old), which functions with bare minimum number of contractual staff and few officers on deputation. It does not have
the requisite human resources/financial resources to intensively monitor each and every training programmes, which
are going on, at multiple locations, all over India, and are in different stages of implementation.

Monitoring and supervision of MANAS training programme becomes even more complicated due to the short
duration of actual training. Most of the training programme of MANAS, till now, have been in between 240 hours to
550 hours of training, which are normally imparted in less than ‘6’ months from the day of actual commencement
of programme. Therefore, it becomes extremely difficult to get physical inspection/monitoring done in such a short
time, by dispatching multiple inspection teams at different locations in the country. Even state/Local Govt.
Agencies and their officials are unable to physically inspect on-going training programmes quickly at the short
notice. Also the inherent drawbacks of relying only on physical inspections are by now, well known in Skilling Eco
system.

As of now, network of training centres of various PIAs of MANAS has acquired an All India dimension, with most of
them concentrated in States having significant minority population as under:

S. No. Name of the Locations within State Status of Training

State

In FY 2014 –15 Trained

1 Uttar Pradesh Shaharanpur, Gorakhpur, Bareilly, Allahabad, Bijnaur, 979

Bulandsahar, Deoria, Hardoi, Muradabad, Najibabad, Siddhartha

Nagar

2 Maharashtra Andheri, Bandra, Chandiwali, Ghatkopar, Kurla Mumbai 1,550

4 Telangana Dilsukhnagar, Karimnagar, Medak, Mehboob Nagar, Warangal, 2,060

Hyderabad & Kurnool

5 Andhra Pradesh Ananthapuram, Chirala, Chittoor, Guntur, Visakhapattanam, 2,060

Vijyanagar,

5 Delhi NCR Loni, Bawana, Nangloi, Guldhar 139

Sub Total 6,788

In FY 2015 – 16, till date Allocated

1 Uttar Pradesh Lucknow, Lakhimpur, Mau, Bedaub, Baghpat, Bulandsahar, 10,950

Mujaffarnagar, Shaharanpur, Jhansi, Lalitpur

2 Maharashtra Bhandup, Bandra, 4,900

3 Delhi NCR Zakirnagar, Abulfazal, Dariaganj, Ghaziabad 4,147

4 Jammu & Anantnag, Srinagar, Sopour, Baramula, 8,600

Kashmir

5 Tamilnadu Coimbatore, Kanyakumari, Nagercoil, Theni, Thiruvanamalai, 966

Tiruvanveli, Thoothukudi

6 Punjab Zirakpur, Bhatinda, Patiala, Fazilka, Ludhiana, Mohali, Mansa, 5,878

Ablu, Sangrur, Heronkala, Kurlian

7 Madhya Pradesh Bhopal 2,000

8 Jharkhand Ranchi 2,000

9 Telangana Hyderabad 2,500

10 Assam Nagaon, Chaingaon, Guwahati 7,200

11 Karnataka 2,500

12 Bihar Patna, Motihari, Keshariya 6,200

Sub Total 57,841

Grand Total 64,629

 The above table shows clearly the vast geographical spread of the training programme of MANAS,
covering the entire length and breadth of the country including remote and in-accessible areas. Most of its
training programmes are conducted in minority concentration areas, having poor infrastructure and connectivity
which makes them more difficult from monitoring point of view.

Some of the key programmes of MANAS are being implemented within the socio-educational and religious
framework of minority institutions such as setting up of skill development centres in Madrasas, where type
of Monitoring & Evaluation System needs to be in consonance with the socio-religious and cultural ethos of the
Minority Communities.

Ministry of Skill Development & Entrepreneurship is in the process of providing a standardised training
framework not only for training, but also for the monitoring and evaluation of the training programme. It is
a key component without which quality and credibility of training programme cannot be established and it is
imperative for MANAS has to have a credible Monitoring & Evaluation Framework, meeting Standards and Norms
set by Ministry of Skill Development & Entrepreneurship, Govt. of India.
V. Framework
Realising the overarching importance of an effective and comprehensive Monitoring & Evaluation Framework,
MANAS started the process of setting it up, in-house based, on its practical day-to-day problems and challenges
faced by it and in terms of solutions for implementing and monitoring of ongoing training programmes. This was done
to circumvent all physical/financial and time constraints, in establishing such an club-work and comprehensive
Monitoring and Evaluation Framework. This framework was developed simultaneously, in consonance with the
continuous improvements in operational strategy for implementation of its training programmes.

In the initial phase – November 2014 to 31st March 2015, MANAS used very elementary implementation, monitoring
and evaluation framework. The ‘2’ Pilot Pr ojects were given to Project Implementing Agencies (PIAs) of MANAS on the
basis of recommendations of the concerned Sector Skill Councils, at a very low cost amounting to Rs.10,000/- for 170
hrs training duration. Inspections were done physically, as both the trainings were held in NCR region. 350 number of
trainees were trained under Pilot Project in the trades of General Duty Assistance and Unarmed Security Guards.
Though both the trainings were successful but the training of General Duty Assistant did not lead to provision of wage-
employment, due to lack of interest of trainees themselves.

Subsequently, in F.Y. 2015-16, MANAS changed its strategy based upon the experience of Pilot Projects. Training
duration was raised from 170 Hours to 240 Hours accordingly the training cost was also revised to Rs.14,000/-.
Allocation of training was also done more systematically by making entire process of allocations of training through
online framework of MANAS. The screening committee comprising of experts from the field of skill development and
were associated with the planning and execution of skill development programmes in various sectors and
representative from organizations like NSDC/NIESBUD/NSIC were taken on board. The PIAs were required to complete
the “Online Forms of MANAS” at various stages of the training programme and its outcome. MANAS Online
Application Forms System provides an effective indicator to monitor the progress of training programme at every stage
and also define milestones to be achieved for release of payment to the training partners.

In order to make its system, online driven, MANAS started collecting the detailed information and documents about its
PIA’s, like it’s prior work experience, financial details, Human Resources, existing centre infrastructure, technical and
academic competence etc. in the prescribed Application Format (Called Form – 1) for the empanelment as Project
Implementing Agency under MANAS. Form-I of MANAS captures a 3600 view of it’s potential training partners. This is
the first overview of PIAs based upon information provided by them along with the self-declaration affidavits,
on non-judicial Stamp Paper, in order to reduce time, effort & money and simplify the procedures. MANAS
accepts the entire information On-line based upon self-certification/self-authentication of all required documents, at the
time of filling up On-line Form-I. The entire process is done on-line through the interactive portal of MANAS i.e.
www.manassd.ind.in. PIAs become partner of MANAS and become eligible to participate in the bidding process of
MANAS, for getting training work allotted to them. This is done by them in response to web-notice of MANAS for training
allocation. After screening, the Physical inspections are done only before the actual award of training programme to
PIA, at a later stage. By filling-up of FORM-I, PIA’s become part of the universe of PIAs, who are already connected to
MANAS and will be allowed to submit their proposals in response to the ‘Bid’ of MANAS, for allocation of Skill
Development targets. This reduces time and effort of both PIA’s and MANAS, in selecting most suitable PIA, for
conducting Skill Development Programme of MANAS in short time.
The Entrepreneurship and Skill Development (E&SDP) Programme of MANAS is driven by the policy decision
taken by MANAS in consultation with Ministry of Minority Affairs. The State/Region where E&SDP has to be
conducted, once decided by MANAS sets the process in motion. An advertisement in the form of Website Notice
is posted on the website of MANAS. Since MANAS interacts with its PIAs, who have already been empanelled, by duly
filling up Form-I. It is expected that PIAs will see and respond to its website advertisement in short time
depending on the operational requirement of MANAS. Notice period is kept short mainly as only all empanelled PIAs
can participate by using their Form-I already filled-up, or by amending it. They are only expected to use assigned Form
– 1 or modify and change their Form-I, and not do the entire process of empanelment again. This ensures that only
serious and already empanelled PIA’s bid for getting training programme of MANAS. Since the cost of training per
candidate is fixed for the programme, the competition will primarily take place in terms of non-price parameters which
would amongst other parameter also include quality of the training institutions in terms of its human resources,
training equipments, quality of the Centres in the State/Region, past performance under the training
programmes of MANAS/ MOMA/ any other Government/ Semi-Government agency and its ability to implement
any innovative E&SDP of MANAS. The entire process of screening and selection of PIAs will be done On-line in
future, to the extent possible, to make it even more transparent and credible. It involves various stages of screening
along with involvement of other outside stakeholders, apart from MANAS, in their screening and final selection. The
following process is being used as of now, for screening the proposals (i.e. Form – I, or modified Form – I in response to
web advertisement of MANAS).
1. The Technical Scrutiny of the proposals of PIA by Project Monitoring Unit of MANAS.
2. Screening Committee Meeting for Identification of eligible PIAs for Field Inspection.
3.Field Inspection of eligible PIA’s training centres of eligible PIAs recommended by the Screening Committee, done by
composite teams (to the extent possible).
4. Steering Committee meeting for awarding of work to the eligible PIAs on the basis of field inspection and technical
scrutiny.
5. On the basis of recommendation of Steering Committee Letter of Intent (LOI) to be issued to the eligible PIAs.
6. In response to the Letter of Intent generated by MANAS for launching a particular kind of Skills Training, the PIAs are
expected to submit their acceptance in writing by signing each page of LOI.
7. On the basis of Acceptance Letter of PIA, MANAS will issue the Sanction Order to PIA for imparting E&SDP of
MANAS.
8. After issue of Sanction Order to the PIA, MANAS will provide access of Form No – II, PIA will upload training centre
infrastructure details as per NCVT/SSC/Third party agency or any other leading industry body along with the centre
approval certificate. These centres will be used exclusively for conducting E&SDP of MANAS, during the schedule time
for MANAS training.
9. PIA will also sign the Memorandum of Understanding (MoU) with MANAS for executing the Skill Development
Programme in the areas/regions and skill sets allocated to the PIA as per Sanction Order.
10. After successful submission of Form – II and signing of MoU with MANAS, PIA will be given access to fill the Form
No – III at the time of commencement of the training programmes.
Online based Monitoring and Evaluation of Training.
11. Installation of Live CCTV Cameras along with Static IP for live CCTV monitoring of ongoing training programme.
The PIAs are also directed to link the CCTV Cameras through web link in case there is a delay in getting the Static
IP, or non-working of static IPs to ensure the uninstructed live feed of training programme.
12. Installation of GPS enabled Bio-metric devices at the training centres to capture live daily attendance of trainers
and trainees. The attendance of trainees and trainers will be saved on MANAS portal in real time automatically. The
entire finger print data with names of trainees/trainers, are transferred to the server of MANAS for further
crosschecking.
13. Configuration of GPS enabled Bio-metric Devices to the MANAS Portal and GIS mapping of training centres on
Google Map. The training centres mapped through GPS enabled bio-metric devices can be easily tracked and located
at Google Map by clicking on the Location Indicator.
14. MANAS is in process of linking trainee’s the Adhar details with Bio-metric device for the cross verification of the
trainees identity. It will reflect all the details of the person, giving bio-metric attendance, figure print as recorded in data
bank of AADHAAR, which can be cross-checked with the name and details of the trainee as entered in admission form
of the trainee.

15. Copy of certified course content/ course curriculum/ time table for proposed trades in soft and hard format.
16. MANAS has developed online format for submission of Session Plan, day wise/ hours wise clearly indicating the
theoretical training duration, practical (Lab) training duration and dedicated hours for On the Job training (OJT). Using
this, any Live Training Centre of MANAS, can be identified from Google Map through its GIS Co-ordinates and access
the cameras and bio-metric attendance by following steps.
 Operational Guidelines for login to the Monitoring & Evaluation Framework of MANAS to access –
CCTV Live Cameras –
10. Please use Internet Explorer 10.0 or above to view CCTV footage
11. On opening Internet Explorer, please do the following:
A. Settings > Internet Options > Security > Internet Zone > Custom Level
B. Please enable all options under ActiveX Controls & Plug-ins.
Similarly for Settings > Internet Options > Security > Local Intranet > Custom Level. Please enable all options under
ActiveX Controls & Plug-ins.
1. Click on Apply and then Ok.
1. After the above settings, kindly restart the browser
2. Click on Center Location – GIS for getting Centre Location on Google MAP.
3. Click on GIS coordinate to get the access for Live CCTV Cameras.
4. Click on “Live CCVT Cameras” which will further direct to a new pop-up for Web Link or Static IP Address along with User
id and Password.
5. Click on Weblink/ Static IP Address and fill the user id and password details for live CCTV footage from training centres.

6. Live CCTV footage will now be visible for the selected centre.

Bio-metric Attendance –
1. Click on GIS coordinate to get the access for Bio-metric Attendance.
2. Click on “Bio-metric Attendance” which will redirect to a new page with details of PIAs and centre name. Select centre
name & date and click on “Search” button to get the biometric attendance.
3. Biometric Attendance will be visible on same page.

Time Table –
1. Click on Batch Time Table to get the details of training classes and timings.
2. Please select Organization Name, centre, course, batch from dropdown list and click on search option to get the ongoing
training time table.
3. Time Table will be visible now.

*Please refer to Annexure – B for more details

17. PIAs are directed to submit the advance time table, minimum for 21 days before start of the training programme in
line with session plan submitted online. Advance time table will also be uploaded on the MANAS portal, through which
real time ongoing training can be monitored e.g. total number of hours covered in practical training, total number of
hours covered in theoretical training. It provides for real time tracking of progress of the training, during the course.
18. Copy of localized survey conducted by PIA with specific out comes on skill gaps and skill requirements, details of
minority community member, already engaged in their own business or willing to setup their business.
19. PIAs are expect to do initial mobilisation and submit the tentative list of beneficiaries in MANAS prescribed MIS
format (Similar to Skill Development Management System (SDMS) Format of NSDC) along with Aadhar No., Bank
Account Details, (if Not available – PIA will get a Bank account open for each trainee under PM Jan Dan Yojana),
email id of trainees (if trainee does not has the email id, PIA will help them creating a new email id and submit
to the MANAS)
20. A base line Socio Economic Survey of the trainees is to be filled up and transferred online to MANAS database,
for conducting impact assessment of the training and further “Tracer Studies”. It provides very big and rich source of
data on trainees of MANAS.
21. The training programme is being monitored through Live CCTV cameras by the PMU of MANAS, CCTV screen
shots are being captured and maintained in separate file. These screen shots can be crosschecked and verified after
collecting the CCTV Recording backup on hard drive (CD/DVD/Pen-drive/Hard-disc) on the completion of the training,
assessment and certification.

22. Assessment & Certification is being conducted jointly by MANAS and SSC/NCVT in the presence of representative
from SSC/NCVT one external independent invigilators appointed by MANAS or representative from MANAS. Deepak to
give details of NSDC – Centralised unique number of ID of MANAS.
23. The entire certification is being captured through live CCTV cameras, and also by videography, by the Third Party
Examiners.
24. PIA are bound to place minimum of 75% trainees out of total trained in self-employment/wage-employment ventures
on the basis of the requirements of the local market conditions with primary focus on self-employment within 90 days
from the date of certification.
25. All the students who complete the course will be registered with Post Placement Tracking cell and PIA do
handholding of the trained beneficiaries for setting up of their business enterprises after availing concessional credit
from financial institutions like NMDFC, Mudra Bank etc. The tracking of trainees will be done for a minimum of 12
months from the date of placement of the trainees in self/wage employment. (A separate paper on post
placement/self-employment support to MANAS trainees through its call centres “Karobari Salahiyat” and
linking them to e-marketing is being written.)

Annexure – A which shows detailed process flow of E&SDP of MANAS

The Monitoring and Evaluation framework of MANAS uses cutting-edge of information technology to impart quality,
transparency and credibility to its training programme. All training programmes are covered by real time CCTV footage
uploaded on the website of MANAS on real-time basis for the purpose of monitoring, supervision & course correction as
well as for maintenance of records. GPS enabled bio-metric attendance machines are used for capturing attendance of
trainers and trainees, on the website of MANAS. The actual training programme can be seen not only by MANAS but
also by other stakeholders including the ones, who have provided funds to MANAS for undertaking training.

Third Party Certification by Sector Skill Council is being done and a Joint Certificate is issued by MANAS and
concerned Sector Skill Councils, to provide market acceptance and credibility to the entire training programme. MANAS
Skill Certificates also have tamper proof QR Code/Security sticker, based on 16 fields, used under the licence
of NSDC, which also acts as an Authentic Identify Proof, not only of the trainee but also for the training
undertaken by the trainee. The outcome of the Entrepreneurship and Skill Development Programme (E&SDP) of
MANAS is to provide sustainable livelihood to its trainees. Atleast 75% of the trainees, are necessarily placed
either in wage-employment or self-employment with greater emphasis on self-employment. The trainees are given link
to concessional credit through National Minorities Development and Finance Corporation (NMDFC) and other financial
institutions like MUDRA Bank, etc. Also, they can set up their own business ventures thereby leading to further growth
in terms of income and employment in the marginalised sections of minority communities.
VI. Salient Features
Government of India has been promoting the use of ICT and other related technologies, for monitoring and
 evaluation of the schemes/projects/programmes and its outcomes. Use of technology based monitoring system is
a systemic requirement of MANAS due to structural bottlenecks in MANAS as mentioned above. Some of the direct
outcomes of Monitoring & Evaluation Framework of MANAS, are:

1. It provides highly transparent, credible, scalable, economical, speedy and almost leak proof Monitoring Framework,
by extensive use of Real Time CCTV Cameras on ongoing training as they are conducted in real time.
2. National GIS (Geo-Spatial Information System) mapping of all Live & operational skill development centers in available on
Google Map, in public domain.
3. Use of GPS Enabled Biometric to capture the attendance of trainees and trainers on daily basis and get it uploaded on
MANAS portal in real time. It will, in future, get cross-checked with AADHAR DATA BANK to rule out impersonation.
4. Cloud based data center for data collection, processing and transmission of data related to admissions, supervision,
monitoring, examination, certification, placement tracking etc. to ensure credibility and transparency. This database is
being linked to the database of all stakeholders, in Ministry of Skill Development & Entrepreneurship, Ministry of Labor &
Employment, Ministry of Rural Development etc. apart from being transferred to the funding agencies.
5. Using transaction based online solutions – MANAS has developed transaction based online solutions where training
progress can be monitored by capturing real time progression of training. PIAs are required to upload the session plan and
batch wise time table before start of the training to ensure the real time monitoring and allow for course correction, of
training while it is still going on.
6. The entire activities related to skill training of MANAS has been broken into segment/stages inter-linked to each other from
planning, execution, evaluation & post placement tracking, and capture all the information/documents activities through ‘7
stage’ online application software. PIA can only move from first stage to next one after completely filling up the
previous application form in all respects followed by its scrutiny and approval by MANAS Project Management
Unit (PMU). The following stages are being covered under this 7 stage online application form –
A. Stage – 1 – Pre training stage – for registration & empanelment of PIAs with MANAS
B. Stage – 2 – Selection of PIAs for imparting the skill training programme
Stage – 3 – Commencement of the Training Programme
1. Stage – 4 – Mid-term inspections, and training progress
2. Stage 5 – Completion of the training programme and organizing third party assessment of trained trainees.
3. Stage 6 – Certification of trainees and placement both – Self/wage employment.
Stage 7 – – Post Placement Tracking/Handholding and Completion of Project.
7. Effective indicator for progress of training programme, facilitating release of payment to the training partners as per
stages of work completion
8. Link of Live CCTV footage and real Bio-metric attendance can be given in public domain as MyGov platforms, and the
Link can be given to all the stakeholders, to keep an eye, on Live Training Programme.
9. Processing and monitoring data, on MANAS portal, is a rich trove of information regarding training programme which can
be used for data mining and big data analysis for policy formulations, impact assessment etc. by various stakeholders.
10. It provides Interactive Reports and Data Publishing and collaborative access to all the concerned stakeholders.
11. This online monitoring system is much more cost effective than other monitoring and database management systems. It is
need based highly scalable monitoring system in terms of expansion of Storage Capacity on Cloud.
12. It is synergized with physical and field inspections (at least 3 times) to make it fully comprehensive. It ensures that
weaknesses of both the modes of monitoring & supervision i.e. Online and physical are plugged by each other’s strength,
thereby making it most comprehensive Monitoring & Evaluation Framework for skills training.
13. Monitoring & Evaluation Framework of MANAS has been very effective in bridging the “Digital Divide” and promoting ICT.
MANAS has made it mandatory for all its PIAs, to install, operate and use ICT based system for reporting progress of
training of MANAS, Online Training centers of MANAS in remote and far flung areas, from Leh (Ladakh) in North & North
East, South and Western Regions are using this Monitoring & Evaluation Framework, making it as a technology
demonstrator at grass-root level. It has raised profile of MOMA and Govt. of India in Local for flung areas.

Apart from the training centers, trainees, under all programmes are getting hands on experience, with latest ICT – in
terms of CCTV cove rage, its transmission, bio-metric attendance, setting up of their E-mail IDs and Online interaction
with PIAs & MANAS. They are also given a separate training module, on Computer & Soft Skills. They are being
motivated to use not only their E-mail IDs for giving their views to MANAS, but also actively use social media
platforms like Facebook, Twitter, Linkedin, etc. and from MANAS alumnis, peer group, to post important
developments, on their career fronts.
14. It can be used as a standard template for monitoring and evaluation of Skill Development Programme being
implementing at all India level.
B. MANAS has established and implemented On-line based Real time Online Monitoring & Evaluation Framework
successfully for monitoring of the ongoing skill training programme at a very low cost.
C. By using it effectively, MANAS has been able to implement all instruction/directions issued by the Ministry of Skill
Development & Entrepreneurship by its interactive website comprehensively.
D. This mechanism is very comprehensive, covers all aspects of monitoring and evaluation of skill development programme
from the classroom training to employment and Post Placement Support.
E. MANAS is probably the only organisation of its kind, under Govt. of India, which adheres to the entire Skill Development
Architecture of the Ministry of Skill Development & Entrepreneurship. Hence, the problems and challenges faced by
MANAS, in implementation of its training programmes, and monitoring them, would be the same, as faced by other
organisations and schemes.
F. MANAS Monitoring & Evaluation Framework has been developed in house, based on day-to-day practical problems and
their solutions, and has come to a stage, where it can be evaluated by an independent Third Party, to assess its technical
efficacy, effectiveness and outcomes in time bound manner, hence, it can also be replicated by similar organisations.

It is needless to add that MANAS, as an organisation, is still evolving and coming up with new & innovative strategies
for Skill Development of its target group. Hence, Monitoring & Evaluation Framework of MANAS, will also evolve for
greater efficiency & reliability in future, underlining its pre-dynamic nature. This Monitoring & Evaluation Framework
is Copyright of MANAS, Ministry of Minority Affairs.