La Patria College

Santiago City
Senior High School Department

A Syllabus in
Housekeeping Procedures
 LA PATRIA COLLEGE
Santiago City
SENIOR HIGH SCHOOL DEPARTMENT

PHILOSOPHY

The La Patria College believes that its vital role is the development of persons: to equip them with knowledge and skills, imbued with Christian and
values in a democratic atmosphere to prepare them to be productive and active in the economic, socio-cultural and technological knowledge growth of the country
and the world.

VISION

The La Patria College is a dynamic educational institution committed to providing the highest quality and affordable education and skills training
to its clientele and the larger society.

MISSION

The La Patria College endeavors to educate and train the students and discover their potentials necessary to meet the demands of the changing society.
 SYLLABUS IN HOUSEKEEPING PROCEDURES

I. Subject: HOUSEKEEPING 1 &2

II. Description: Housekeeping leads to National Certificate Level (NC II). This subject is designed for a high school student ought to develop knowledge, skills, and
attitude to perform the tasks on Housekeeping. It covers five core competencies, namely: 1) providing housekeeping services; 2) preparing rooms for guests; 3)
cleaning premises; 4) providing valet/butler services; 5) laundry linen and guests clothes; and 6) deal with/handle intoxicated guests. The preliminaries of this
specialization course includes the following: 1) Explain core concepts in housekeeping; 2) Discuss the relevance of the course 3) Explore on opportunities for a Room
or Cabin Attendant as a career.

Contact Hours/Semester: 160 hours

Prerequisites: None
Co-requisites: None
Classification/Field: Core Subject

III. Quarterly Assessment:

Written Work ----------------------- 20%

Performance Activity -------------- 60%
Quarterly Exam--------------------- 20%
TOTAL ---------------------------------- 100%
FINAL SEMESTRAL GRADE = 1st (3rd) Quarterly Grade + 2nd (4th) Quarterly Grade/2

IV. References:

1. Housekeeping Procedures, Roldan,Amelita s., AR Skill

2. THE III, Home Technology Arts 1
3. TESDA, Curriculum Based Learning Module for Cookery II, Manila 2010
 FIRST QUARTER: 80 Hours
GRADED ACTIVITY/
NO. OF INSTRUCTIONAL ASSESSMENT
INTENDED LEARNING OUTCOMES SUBJECT-MATTER/TOPICS TEACHING STRATEGY LEARNING OUTPUT-
HOURS MEDIA TOOL
EVIDENCE
BECOMING A TRUE PATRIAN THE PATRIAN PROFILE
At the end of the lesson, the learners a. Sharing of experiences - Classroom
shall be able to: from previous academic discussion and - Presentation of
1. Express and adopt the year related to their 2 HRS - The Patrian sharing reflection article
essence of being a true academic and personal Profile based on the
Patrian; and development. Handout - Individual individual
2. Acknowledge, appreciate b. Orientation of policies - Board Reflection reflection activity
and apply Patrian Policy within school facility, marker Activity: I am conducted.
classroom management now a True
and students’ grooming Patrian
and behavior. because…
OVERVIEW IN
HOUSEKEEPING - Cooperative - Presentation of
INTRODUCTION Learning: Allow collective ideas
At the end of the lessons, the 1. Core concepts in - Housekeeping a small group of about the
learners shall be able to: Housekeeping 9 HRS Reference Book students share Housekeeping
1. Define Hospitality; 2. Relevance of the course - Laptop their own ideas Sector
2. Identify the history and core 3. Career opportunities about
concepts of hospitality - Projector Housekeeping
industry; Sector
3. Discuss the relevance of the
course
4. Explore on opportunities for
Housekeeping as a career
At the end of the lessons, PROVIDE HOUSEKEEPING
learners shall be able to: SERVICES TO GUESTS (HS)
1. Hotel Codes, rules and
1. HANDLE HOUSEKEEPING regulations - Classroom
REQUESTS 2. Basic Skills needed of a Discussion (
1.1 Discuss implementing good housekeeper Hotel rules, - Written Quiz:
Hotel Codes, rules and i. Intrapersonal skills codes Recalling topics
regulations ii. Interpersonal skills regulations) discussed
1.2 Explain different skills of 3. The Housekeeping 9
good housekeeper needs such Department Hours - Board Marker
as inter and intrapersonal skills 4. Nature and scope of - Powerpoint
1.3 List down and describe guest room cleaning care - Laptop Presentation
the basic functions of each and maintenance (Functions,
personnel in the housekeeping i. Cleanliness and - Projector Nature and
department orderliness Scope of Recitation: Output in
1.4 Discuss nature and ii. Safekeeping of lost Housekeeping) Collaborative
scope of guestroom cleaning, and found items Learning Activity
care and maintenance iii. Provision of other
1.5 Enumerate bedroom and services to house - Collaborative
bathroom amenities offered in guests Learning: Skills
an institution iv. Attending to other of a Good
1.6 List down procedures in guests’ needs and Housekeeper
conducting room check, turn concerns
down and make up beds 5. Bedroom and bathroom Presentation of Skit
1.7 Demonstrate proper amenities RUBRIC
handling of guests’ requests in 6. Procedural requirements - Role Play:
housekeeping following safety in handling guests’ Handling Guest
and security requests related to Request related
standards housekeeping to Housekeeping
2. ADVISE GUESTS ON 7. Types and uses of
ROOM AND different housekeeping
HOUSEKEEPING and front office forms
EQUIPMENT 8. Institutional house - Board Marker - Classroom Written Quiz:
2.1 Describe and explain the rules and procedures Discussion Recalling
use of different types of for: - Laptop
housekeeping and front i. Guests safety and
office forms security - Projector - PowerPoint
2.2 Provide guest orientation ii. Use of tools, 8 Presentation
on house rules and use of materials, equipment, Hours - Sample Hotel Graded Recitation:
hotel tools, materials, and other amenities House Rule Laboratory Based (
equipment, and other 9. Handle clients’ queries Brochure - Hotel Facility Identifying tools and
amenities through telephone, fax Tour materials in RUBRICS
2.3 Practice proper handling of machine, e-mail, etc. - Basic Hotel housekeeping)
clients’ queries through 10. Common problems Facility - Demonstration:
telephone, fax machine, e- related to housekeeping Handling Clients’ Return Demo:
mail, etc. 11. Handling different Queries thru Handling Clients;
2.4 Identify common problems problems in Phone Queries
related to Housekeeping Housekeeping Services
Services
2. Observe proper handling of
different problems in
Housekeeping Services
At the end of the lessons, PREPARE ROOMS FOR
learners shall be able to: GUESTS
3. SET UP EQUIPMENT AND 1. Types and uses of
TROLLEYS different
3.1 Identify and explain the cleaning tools, materials, - Board Marker - Classroom Written Quiz:
different types and uses of and equipment for room Discussion Recalling
cleaning tools, materials and servicing - Laptop
equipment for room servicing 2. Proper use and selection 8 hours
3.2 Correctly select and of - Projector - Powerpoint
demonstrate proper use of tools, materials, and Presentation
tools, materials, and equipment equipment according to - Basic Hotel Graded Recitation:
according to task requirement task requirement Cleaning Laboratory Based
3.3 Properly set 3. Setting of trolley/caddy Tools and - Demonstration: ( Identifying
trolley/caddy with cleaning with cleaning materials Materials Proper selection proper tools and
materials according to needs according to needs and and use of materials in
and with the institutional with the institutional cleaning tools housekeeping)
standards standards and setting
3.4 Observe safety measures 4. Safety measures and trolley Return Demo: RUBRICS
and procedures in handling procedures in handling Proper selection
cleaning tools, equipment, and cleaning tools, equipment, and use of
other supplies and other supplies cleaning tools and
setting trolley
4. ACCESS ROOMS FOR 5. Basic terminologies 4 - Board Marker Written Quiz:
SERVICING used in Housekeeping Hours - Classroom Recalling
4.1 Identify important i. Room status and - Laptop Discussion
terminologies used in door signs
housekeeping such as room ii. Types of guests - Projector
status, door signs, guest’s type, iii. Classification of guest - Powerpoint
and guest rooms Presentation Graded Recitation
room classifications 5. Provision of guests safety
4.2 Observe guests’ safety and and security in hotel
security in hotel establishment establishment
5.MAKE UP BEDS 7. Types and sizes of linens,
pillows, and bed sheets
8. Procedures in conducting
5.1.Identify different types i. Room check
and sizes of linens, pillows, ii. Turn down and make
and bed sheets up beds and cots 16 - On-site Graded
5.2.Correctly follow proper 9. Replenishment of bed Hours Hotel Facility Laboratory Recitation
linen in accordance with Tools and Discussion
procedures in conducting
institutional standards Materials
room check, turn down and
and procedures - Skill Return
make up beds and cots Demonstration: Demonstration
5.3.Replace bed linen in Make Up Beds : Make Up RUBRICS
accordance with Beds
establishment standards and
procedures
6. CLEAN ROOMS 10. Tools, materials,
6.1 Identify tools, materials, supplies, and equipment
supplies, and equipment used in cleaning guest
needed in cleaning guest rooms
rooms 11. Standard operating
6.2 Follow standard operating procedures in
procedures in institutional institutional cleaning Hotel Facility - On-site
cleaning 12. Common insects and 10 Tools and Laboratory Written Quiz:
6.3 Identify common insects and pests and their control Hours Materials Discussion Recalling
pests and their control measures Graded
measures i. Rats and rodents Skill Recitation
6.4 Give minor and major hotel ii. Roaches Demonstration:
room defects and repair iii. Flies Clean Rooms
6.5.Observe hotel management iv. Mosquitoes Return
safety practices and procedures 13. Minor and major hotel Demonstration
room defects and repair : Clean Rooms RUBRICS
14. Hotel management
safety
practices and
procedures
7.CLEAN AND STORE 15. Proper handling and
TROLLEYS AND EQUIPMENT storing of trolleys and
7.1 Perform proper handling of other equipment Written Quiz
trolleys and other 16. Sanitizing and keeping
equipment cleaning materials and 4
equipment according to Hours
7.2 Observe proper cleaning of manufacturer’s operating Hotel Facility - On-site Graded
tools, materials, and equipment procedures and Tools and Laboratory Recitation
according to standards and establishment standards Materials Discussion
procedures 17. Safe keeping practices in
7.3 Practice safekeeping accordance with - Skill Return RUBRICS
practices in accordance with establishment standard Demonstration: Demonstration
establishment standards Proper Cleaning : Proper
and Storing of Cleaning and
Equipment Storing of
Equipment
At the end of the lessons,
learners shall be able to:
Hotel Facility
1. Select and set up
CLEAN PREMISES (CP) Tools and
equipment and materials
1. Common cleaning tools Materials
1.1 Select appropriate cleaning - On-site
and equipment and their
tools and equipment with Laboratory RUBRIC
proper uses and Written Quiz:
their proper uses and Discussion
functions Recalling
functions
2. Safety and security in
1.2 Follow safety and security - Skill
using the cleaning tools
measures when using Demonstration:
and equipment 7 Return Demo:
cleaning tools and Applying safety
3. Dry and wet Hours Applying safety and
equipment and security
agents/chemicals security measures in
1.3 Identify and use dry and measures in
commonly used in using Cleaning tools
wet cleaning using Cleaning
cleaning - Laptop and Equipment
agents/chemicals for a tools and
4. Personal Protective
particular task Equipment
Equipment and its - Projector
1.4 Select and use Personal
proper use and function
Protective Equipment
based on the task
requirement
5. Common problems
2. Clean dry and wet areas - Power point
related to scheduling and Written Quiz:
2.1 Identify common problems Presentation
performing cleaning Recalling
related to scheduling and Hotel Facility
tasks 7
performing one’s task Tools and
6. Possible inconvenience Hours
2.2 Consider possible Materials - Demonstration:
and hazards in working Return Demo:
inconvenience and hazards Cleaning Public
area Cleaning Public Areas
in working area Area
7. Policies and procedures
 2.3 Observe implementing related to cleaning
policies and procedures operations
related to cleaning 8. Proper disposal of used RUBRIC
operations chemicals in accordance
2.4 Practice proper disposal of with manufacturer’s
used chemicals in instructions and
accordance with environmental legislation
manufacturer’s requirements
instructions and
environmental legislation
requirements
3.Maintain and store cleaning
9. Proper use and
equipment and chemicals
maintenance of cleaning
3.1 Use and maintain cleaning
tools, materials, and
tools, materials, and
equipment in accordance
equipment effectively
with the manufacturer’s
in accordance with the
instructions and hotel
manufacturer’s instructions
standards Laptop
and hotel standards
10. Institutional routine - Powerpoint
3.2 Perform institutional
maintenance with Projector Presentation
routine maintenance with 7 Written Quiz:
standard operating
standard operating Hours Recalling
procedures Hotel Facility - Video
procedures
11. Common problems in Tools and Presentation
3.3 Identify and report common
cleaning tools and Materials
problems in cleaning tools
equipment
and equipment
12. Safety procedures in
3.4 Observe safety procedures
safekeeping of cleaning
in safekeeping of cleaning
tools, equipment, and
tools, equipment, and
chemicals following the
chemicals following the
security standards
security standards
FIRST QUARTELY EXAM : 1 Hour Written Exam + 9 Hours Laboratory Exam = 10 Hours
SECOND QUARTER
At the end of the lessons, PROVIDE VALET / BUTLER
learners shall be able to: SERVICE (VS) 14
1. Display professional valet 1. Basic roles of valet and Hours
standards butler service within the
1.1Discuss basic roles of valet Philippine hospitality Hotel Facility
and butler service within the industry Tools and
Philippine hospitality industry 2. Building rapport through Materials - Powerpoint Oral Interview
1.2 Establish rapport and oral and written Presentation
enhance feelings of goodwill communication
between the guest and the 3. Personality development
establishment through i. Good grooming
principles of good ii. Personal hygiene
communication in accordance 4. Procedures in performing
with the establishment valet services Return Demo: RUBRIC
standards i. Picking up laundry - Demonstration: Perform Butler
1.3 Practice good grooming and ii. Checking laundry for Perform Butler Service
personal hygiene of valet service possible damage Service
provider iii. Sorting, endorsing,
1.4 Access and utilize and delivering of Laptop
knowledge of individual guests laundry
to provide personalized and 5. Procedures in keeping Projector
quality valet service laundry area clean in
1.5 Follow standard operating accordance with the
procedures in keeping laundry establishment standards
area clean in accordance with 6. Reports and
the establishment standards endorsements of valet
1.6 Prepare reports and service provider
endorsements of valet service
provider
7. Packing, unpacking,
2. Care for the guest property
storing, and preparing of
2.1 Perform packing,
guest luggage Laptop - Powerpoint
unpacking, storing, and
management Presentation Written Quiz
preparing of guest luggage
8. Institutional standards Projector
management
in preparing of
2.2 Observe institutional 12
8.1. Guest clothes - Demonstration:
standards in preparing of Hours
8.2. Shoes Packing and Return Demo:Packing
guest clothes and shoes
9. Basic darning and unpacking items and Unpacking Items
2.3 Make simple repairs on
mending for clothing and from guest from Guest’s Luggage
cloth and linen in
linen luggage RUBRIC
accordance with the
10. Repair of other
establishment procedures
accessories
2.4 Value the set ethical 11. Ethical Standards for
standards for guest security guest security and Hotel Facility
and confidentiality confidentiality Tools and
Materials
At the end of the lessons, LAUNDRY LINEN AND
learners shall be able to : GUEST CLOTHES (LL)
1. Process laundry items 1. Collection and
1.1 Identify and explain types of transportation
linen used in housekeeping i. Arrival
1.2 Discuss the principles of ii. Sorting
laundering such as 2. Types and usage of
collection and washing machines and
transportation, arrival, and dryers used in
sorting housekeeping
1.3 Give the types and usage of 3. Types and usage of
- Powerpoint
washing machine and dryers chemicals and cleaning
Laptop Presentation
used in housekeeping agents
1.4 Identify and discuss the 4. Classification and usage
Projector
types and usage of laundry of stain-removing agents
- Collaborative
chemicals and other 5. The wash cycle and its
10 Learning: Small Perform Laundry
cleaning agents importance RUBRIC
Hours Group sharing Process
1.5 Enumerate and discuss the 6. Laundry procedures for
ideas for
classifications and usage of different fabrics
Hotel Facility individual
stain- removing agents 7. Cotton
Tools and differences in
1.6 Explain the wash cycle and 8. Silk
Materials processing
its importance 9. Wool
laundry items
1.7 Follow laundry procedures 10. Synthetics
for 11. Laundry methods based
1.8 cotton, silk, wool, and on
synthetics 12. Fiber and fabric
1.9 Perform laundry methods 13. Dye fastness
accordingly 14. Amount of soilage
1.10 Observe principles and 15. Washing instructions
procedures in ironing and 16. Principles and
pressing clothes and linens procedures in ironing
1.11 Explain the types of and pressing clothes and
ironing equipment, tools, linens
 and materials and their 17. Types of ironing
proper usage equipment, tools, and
1.12 Demonstrate correct materials and their
folding methods and proper usage
techniques 18. Folding methods and
techniques
2. Package and store laundry
items
19. Important forms for
2.1 Identify forms needed for
packaging and storing of Laptop
packaging and storing of
laundry items
laundry items
20. Ideal standards of Projector
2.2 Explain ideal standards of - Powerpoint
packaging and storing of
packaging and storing of Presentation
laundry items
laundry items 8 Oral Interview
21. Procedures in storing
2.3 Discuss the procedures in RUBRIC
guest laundry in
storing guest laundry in - Demonstration
accordance with the Hotel Facility
accordance with the
establishment standards Tools and
establishment standards for
or guest request Materials
guest requests
22. Delivery of laundry items
2.4 Observe correct delivery of
laundry items to guests
SECOND QUARTERLY EXAM: 2 Hours Written Exam+ 3 Hours Oral Interview+ 10 Hours Laboratory Exam ( Institutional Assessment for TESDA
Assessment)= 15 Hours

Prepared by: Checked by: Noted by: Approved by:

EDISON D. AGUILAR, MBA ARVI C. CALAGUI, LPT AISEN FAITH SC. MARRERO, LPT, MPA LILY MAE M. KIMMAYONG, MBA
Teacher Senior High School Coordinator Principal Vice President for Academic Affairs