Hapus - Citi - Employee - Referral - Program - 2014

Terms & Conditions Citi Employee Referral Program 2014
1. You can only refer new employee, you can not refer agency staffs / Citi interns / Citi employees who are curre
the bank in less than 12 months, either employed directly by Citi (and its affiliates) or hired through an agency.
2. Reward will be paid after the candidate whom you have recommended is hired and confirmed in employment (pa
3. The cash amount above is subject to income tax, and will be credited directly into your bank account on the next
4. You must complete the Employee Referral Program Application Form BEFORE position's closing date, enclose the
the respective HRRM/HRG, by mentioning the position.
5. In case the same candidate being referred by two employees, HR will only proceed with the first refferal.
erns / Citi employees who are currently working in the bank or left
tes) or hired through an agency.
and confirmed in employment (passed 3 months’ probation).
nto your bank account on the next available payroll run.
osition's closing date, enclose the referral's resume and email it to
eed with the first refferal.

Vacancy List
Guidance/Instruction:
Please review the job description by click in the Job Position
GLOBAL CONSUMER GROUP (GCG)

Human Resource Generalist: Novie Anawaty Widodo
CARD & LOANS
No. Position No. of Pos Corp Level
1 Merchant Aquiring 1 AVP
2 Read Credit (RC) Product 1 AVP-VP
3 Portfolio Acquisition Engagement Manager 1 S-AVP
4 Partnership Manager 2 AMQ-S
COUNTRY MARKETING
1 Marketing Research 1 AMR
2 E-business Head 1 VP-SVP
3 E-business Officer 1 AMQ
IN-BUSINESS CONTROL
1 Retail Bank Control & Surveillance 2 S-VP
2 Management Control Assessment (MCA) Officer 1 S
3 Strategic & Support Control - CO 1 AMR
4 Branch Support Unit (BSU) 2 AMQ-AMR
Human Resource Generalist: Indri Agustini

RETAIL BANKING
1 Regional Business Branch Manager (Pondok Indah) 1 SVP
2 Regional Business Branch Manage (Kelapa Gading) 1 SVP
3 Insurance Specialist (Jakarta, Surabaya) 1 MGR
4 Citigold Executive (Semarang, Jakarta, Bandung, Surabaya) 1 AMQ/AMR
5 Personal Banker (Semarang, Jakarta) 1 OA/AMQ
6 Investment Champion (Jakarta) 1 AMR/MGR
7 Customer Service (Bandung) 1 OA
8 Teller (Jakarta) 1 OA/Clerical
9 TFX (Jakarta) 1 OA/AMQ
10 Asset Specialist (Jakarta) 1 OA/AMQ
Human Resource Generalist: Alpha Romeo

CREDIT OPERATION
1 System Ops Parameter 1 AM
2 Verification Head 1 AM
RISK MANAGEMENT
1 Senior Collection Risk Analyst 1 AM/MGR
2 Cards Portfolio Risk Analyst 1 AM
3 Risk System Analyst 1 AM
4 Central Bank Bureau Reporting Officer 1 AM
Human Resource Generalist: Lisa Attamimi

UNIFIED SALES
1 Sales Training Manager 1 M-S
2 Sales Information System Specialist 1 OA/P – AM/R
OPERATIONS AND TECHNOLOGY (O&T)

Human Resource Generalist: Novi Mayasari
1 Senior Fund Accountant/ Fund Accountant Intermed Cluster Head 3 MGR/AVP
2 Settlement Head 1 AVP
3 Customer Care Center Officer 1 OA
4 Reconciliation Analyst 1 AMR
5 O&T Executive Associate 5 MGR/AVP
GLOBAL FUNCTION (GF)

Human Resource Generalist: Rizke Melissa
1 Local Regulatory Reporting 1 OA
INSTITUTIONAL CLIENT GROUP (ICG)

Human Resource Generalist: Rahmadiana Idhar
1 Relationship Manager at CIB 2 MGR
2 Relationship Manager at CCB 2 MGR
3 Relationship Manager at CIB 1 SVP-Above
4 Senior Relationship Managers and Unit Head at GSG 3 VP-Above
5 Sales Manager at Markets 1 MGR
6 TTS Sales Manager 1 VP-Above
Merchant Acquiring
Job Descriptions :
Major Job Responsibilities
• Ensure all process under team run smoothly and comply
• Work together with team and other unit to achieve group target
• Support all unit under Cards and Loan Group
• Monitor team in deliver the sevice and help them in performing their best
• Ensure all SLA achieved
• Ensure achieve OFF US target
• Ensure all bottleneck can be solved within targeted time
Management Responsibilities
• Ensure all direct reports has their measureable goals
• Conduct performance assessments
• Conduct development and career planning
• Ensure all direct reports do their jobs properly and comply with procedures
• Ensure all staff get their reward and retain high performing employees
• Conduct coaching
Job Skills/Qualifications :
● Strong analytical skills
● Result orientation
● Candidate must possess at least a Bachelor's Degree
● Preferably Manager
● Excellent English communication skill, both in verbal and written
● Full-Time position available
Back to Vacancy List

Ready Credit Product
Job Descriptions :
● Responsible for designing Ready Credit product
● Concept & developing marketing plan that will establish RC as a Top of mind brand enabling acquisition with high Day 1 usage
● Build a process that support product features
● Working with other departments i.e. Credit Risk, Unified Sales, Financial Controller, Marketing Communication, Operation, and Credit Ini
KEY RESPONSIBILITIES
Define Product Strategy and Roadmap
● Managing Ready Credit product life cycles from strategic planning to tactical activities
● Developing years planning campaign for product offering including media plan
● Identifying and knowing market requirements for current and future products by conducting Focus Group Discussion (FGD)
● Maintain 2% receivable market share despite our liquidating BBL and RBPL books and reduce attrition in the retail lending portfolio thru
● Established RC as highest Top of Mind awareness and brand preference within the loans product category
Continues Value Proposition & Tactical Activities

● Propose Ready Credit pricing and promo offering to the market
● Differentiate Ready Credit privileges for product segregation and positioning
● Analyzing potential partners relationship to increase usage and acquisition opportunity
● Liaise with MarComm to manage and maintain Ready Credit branding and image in the market
● Developing NUP
● Developing Rewards Point Program to increase usage and loyalty
PPR Financial
● Review and monitor Ready Credit allocation Cost and expense if exceed planned
● Maintain Ready Credit profitability and interest revenue
● Review and monitor allocated Cost of Fund
● Manage rewards point reserve and budget allocation
● Propose Marketing or M1 Budget for marketing activity
● A team player who is analytical, self-motivated and adaptable to changing business conditions and requirements, you should also have g
as excellent written and verbal communication skills.
● Excellent oral and written communication skills

Portfolio Acquisition Engagement Manager
Job Descriptions :
● Grow cards and loans score balance through installment sales
● Manage pricing and fees to optimize the P&L
● Manage and implement targeted offers based on customer segmentation
● Ensure alignment of cards and loans strategy with internal process/system
● Explore channel developments which can improve take-up rate on installment sales
● Ensure full compliance to both Citigroup and Central Bank Indonesia regulations
● Ensure overall department programs, process documentation, policies and execution
● Good English communication skill, both in verbal and written
● Sales/number driven, detail oriented, enjoy problem solving and improving process and resilient

Partnership Manager
Job Descriptions :
To develop acquiring business strategy, make partnership programs with potential / preferred merchants, identify and grow business
merchant acquiring, loyalty, CWP and Usage acceptance to growth issuing sales volume and achieve merchant sales volume target.
● Create attractive and/ innovative usage programs (for Partners and non-Partners programs) and manage the internal processes end-
● Analysis of running and ending programs
● To build and maintain strategic alliance with existing partners and perform evaluation in identifying further opportunities in partners
● Monitor programs execution, including collaterals distribution and delivery, communication, gift/prize operation and winner’s gift dis
● Provide excellent service to merchants through regular visit and prompt assistance for any merchant issues; EDC, settlement, charge
● Work closely with Merchant Acquiring Unit in Head Office for technical support that each region
● To maintain excellent teamwork and relationships with other business units in order to achieve business / partnership goals
● Conduct mass training to merchants’ frontlines every year in order to educate and minimize fraud cases
● Lead and coach Relationship Officers so business goals are met
● Full-Time position(s) available

Marketing Research
Job Descriptions :
Achieve best in class customer experience
• To support by providing marketing research deriving focus on right issues to achieve Net Promoter Score for Retail Banking busin
• To provide the right ad benchmarking for business to improve
• To communicate 5 key attributes of Cards & Citigold value propositions for Citibank customers and non-Citibank customers.
Controls
• Zero defect in audit findings; make sure every marketing research projects are running as process/ proper procedures and has c
• To make sure all marketing research projects are rolled out as planned; timely delivery.
• To manage marketing budget spending to be under control.
Cards – Point of perceptual scale

• Provide right info to leverage the places as well as identification of opportunities
Key Projects Implementation:

Value Proposition Cards and Retail Qualitative and Quantitative
• Manage project timeline & deliverables.
Implement Bottom Up NPS
• To manage daily operation/ oversee interview process.
• To deliver a monthly KPI reporting and quarterly full report.
• To support the quarterly feedback loop process and action planning.

ns :
er Score for Retail Banking business for Cards, Citigold, Citibanking
d non-Citibank customers.
s/ proper procedures and has compliance approvals (wherever necessary).
ations :
E-business Head
Job Descriptions :
● Develop and execute the electronic banking strategy for retail bank, credit cards and ready credit by maximizing existing and introducing
technology and functionality; and providing best customer experience to users.
● Drive the enrollment and usage of electronic banking channel (Internet, Mobile, Tablet) through determined optimal placement and pro
● Work closely with Front line e.g. Branch, Citiphone or CCC to understand and support electronic banking strategic imperatives.
● Drive for acquisition through electronic channels
● Coordinate with Business and Operation to identify and implement operation cost savings opportunity
● Represent electronic banking channel as product owner and Subject Matter Expert for all project related activities and problem managem
● Ensure electronic banking channels are in compliance with internal and regulatory regulations
● Project management
● E-Business Marketing program management
● Budgeting & OPEX management

E-business Officer
Job Descriptions :
● Work closely with Front line e.g. Branch, Citiphone or CCC to understand and support electronic banking strategic imperatives.
● Drive for acquisition through electronic channels
● Coordinate with Business and Operation to identify and implement operation
● Ensure electronic banking channels are in compliance with internal and regulatory regulations

Retail Bank Control & Surveillance
Job Descriptions :
Major Job Responsibilities -> functional responsibilities
● Be Retail Bank BUCO for robust controls and Retail Bank centralized sales discipline surveillance team
● Provide advisory regarding processes / policy related to Retail Bank activities, conduct control discussions / trainings, co-ordination a
Retail Bank business managers and branches to ensure proper policy implementation, understand breakages, and corrective actions cl
● Control review of Retail Bank proposals, procedure, and deviations.

● Work closely with the Country Consumer Compliance team and RCCPM coordinators to ensure Retail Bank compliant to the RCCPM,
regulations
Management Responsibilities -> strategic dimension

Continually strengthen Retail Bank controls
● Partner with product / business managers, branch managers, sales head, and BOSM to maintain an effective control infrastructure a
● Partner with branch oversight function and other independent control functions to fully understand root cause and strengthen the b
framework.
● Promote greater compliance & control culture to enhance the group audit readiness
● Apply consistent Quality Assurance of the policy implementation
Knowledge / Experience :
● Experience in branch sales or operation
● Experience in control/risk or Compliance (AML/KYC) function (an advantage)
● Experience of dealing with various type of people
● Demonstrate ability to provide minimum reasonably explanation of control initiative / breakage within a pressurized environment
Skills:
● Strong Leadership and Personal motivational
● Multi-tasking skill
Competencies:
● Pro-active thinking and execution abilities
● Detail orientation
● ability to work well under pressure and tight time frames

Management Control Assessment Officer
Job Descriptions :
● Assist the business groups in completing a comprehensive ARA and perform ongoing monitoring procedures defined in ARA.
o Assist the business groups in defining principal business activities, additional local content.
o Identify/tag processes and controls outsourced to other MCA entities (handed off/down)
o Identify gaps in design of controls or control monitoring activities
● Develop/agree to interaction/reliance protocols for locations/activities/processes that are part of more than one entity.
● Overlook the testing of controls related to Insurance, Retail Banking, and Branch processes that will be performed either by the respectiv
● Develop business issues, determine root cause, define Corrective Action Plans (CAP)
● Develop and record issues and CAPs in iCAPs to close gaps
● Assess emerging and systemic risks impacting the entity
● Review MCA processes for major business issues reported by IA and Regulators but not known to management
● Assist in determining the quarterly MCA Entity Rating including:
o Management identified issues
o Issues reported by Hand Off MCA entities
o Internal/External Audit and Regulatory Issues
o Emerging and Systemic Risks identified by Global/Regional Products and Functions
Job Skills/Qualifications:

Strategic & Support Control - CO
Job Descriptions :
● Support and involve in the implementation of written policies, procedures, standards of conduct and compliance programs in strateg
● Perform ongoing reviews of controls, operating procedures and compliance with policies and regulations in strategic and support de
● Reviews and appraises the soundness, effectiveness and proper application of controls in the strategic and support department.
● Assess the adequacy and extend of guidelines and procedures in strategic and support department, which are designed to ensure co
● Issues communication, reports, guidelines, memorandum, etc, detailing conclusions and providing recommendation for control impr
department as needed.
● Responding promptly to detected offenses/potential issues, findings, etc, assist with development of corrective action and reporting
via established channels.
● Develop and manage effective lines of communication with the respective line supervisors and heads in the Strategic and Support de
● Recommends employee training and modification to the process, procedures, etc, as needed.
● Coordinate and consolidate Key Control Indicator (KCI) report for strategic and support department.
● Coordinate, if required, perform the testing and consolidate quarterly Manager Control Assessment (MCA) results including RAF and
department.
● Coordinate Secure Workplace Inspection at least on quarterly basis for Credit Operation or if needed, ad-hoc.
● Assist with audits, e.g. local interdepartmental audit, Internal Audit, regulatory audit, KPMG audit, etc.
● Perform annual and if required, ad hoc review of System Entitlement Matrix related to Support Functional group.
● Perform annual and if required, ad hoc review of Strategic and Support department desktop manual.
● Perform semi-annual EERS review for subordinates.
● Review System Security Violation report, escalate to the line supervisor and heads and ensure that the corrective actions are implem
Strategic and Support department Control.
● Review and approve for payroll (including overtime, performance grading, salary tabulation, etc) of Strategic and Support departmen
● Assist with mandatory training tracking, if required by Country Learning & Development

Branch Support Unit
Job Descriptions :
● Performs or reviews KYC Periodic Record process completed by the team, including Client Due Diligence (CDD), MANTAS, HRAC (High Risk
● Provide KYC guidance and support to branch personnel and enhance quality of KYC Records and KYC processes
● Gathers, analyzes and furnishes reports on operational metrics and ad-hoc for branches, RB management and relevant parties

Regional Business Branch Manager
Job Descriptions :
● Lead and direct activities of Branch Managers to achieve goals of areas / district.
● Prioritize, manage and communicate promotional campaign and product initiatives for all Branches within span of control
● Collaborate and assist S&D senior management to develop and implement strategic and tactical initiatives to ensure consistency in the sa
● Meet the total financial needs of target clients in the area / district
● Integrate sales activities of various business segments into overall areas sales plan / district sales plan, including investment, treasury, in
● Provide leadership to area with a strong focus on sales, sales management, service and people management
● Have more than 10 years experience in related field

within span of control
atives to ensure consistency in the sales strategy (across the area)
an, including investment, treasury, insurance etc.

agement
ns :
Insurance Specialist
Job Descriptions :
● Own the insurance revenue target of respective branches
● Ensuring the smooth sales process and run sales campaign
● Identify RM training to enhance insurance penetration
● Ensure the right process implementation
● Ensure the Sales Target vs Actual met and initiate the corrective GAP
● Ensure the RM discipline to identify & follow up the potential leads
● At least 2-5 years of working experience in the related field is required for this position

Citigold Executive
Job Descriptions :
Focus on sales and ensure all the activity full comply with regulation and Service the customer correctly.
● Serve as the primary relationship manager with CitiGold customers.
● Focus on achieving personal targets for:
- Revenue
- Customer Net Growth
- AUM Portfolio
● Service Excellence delivery to customer
SALES
● Conduct daily and weekly planning of sales activities in order to reach those targets.
● Increase customer account balance through continuous execution of sales activities (via calls, walk-ins, and visits):
- Introduce
ü Introduce
and explain
andproducts
explain products
/ promotions
/ promotions
- Provide portfolio consultation
- Cross-sell
- Handle customer account-related administrative procedures / paperwork
- Account Opening
● Keep track of customer communications and transactions.
● Stay updated on Citibank products and promotions, and preferably also market update, players, and trends.
SERVICE
● Establish and maintain good relationships with customers:
- Regular courtesy calls - to check up on customers, not just for sales purposes
- Profiling : understand needs, preferences, life styles
- Product inquiries
- Solve Customer issues
- Conduct financial planning
● Uphold an overall superior service standard that is in line with CitiGold Wealth Management banking image and reputation.
● Ensure overall customer satisfaction.
PEOPLE
● Work closely with ALL members of the branch team.
COMPLIANCE
● All sales activities must be done in compliance with company and government regulations and policies

y.
alk-ins, and visits):
nking image and reputation.

Personal Banker
Job Descriptions :
Focus on sales and ensure all the activity full comply with regulation and Service the customer correctly.
● Serve as the primary relationship manager with Citibanking customers.
● Focus on achieving personal targets for:
- Revenue
- Customer upgrade to affluent CitiGold segment
- Service excellence delivery to costumer
SALES
● Conduct daily and weekly planning of sales activities in order to reach those targets.
● Increase customer account balance through continuous execution of sales activities (via calls, walk-ins, and visits):
- Introduce
ü Introduce
and explain
andproducts
explain products
/ promotions
/ promotions
- Provide portfolio consultation
- Cross-sell
- Handle customer account-related administrative procedures / paperwork
- Account Opening
● Keep track of customer communications and transactions.
● Stay updated on Citibank products and promotions, and preferably also market update, players, and trends.
SERVICE
● Establish and maintain good relationships with customers:
- Regular courtesy calls - to check up on customers, not just for sales purposes
- Profiling : understand needs, preferences, life styles
- Product inquiries
- Solve Customer issues
- Conduct financial planning
● Uphold an overall superior service standard that is in line with CitiGold Wealth Management banking image and reputation.
● Ensure overall customer satisfaction.
PEOPLE
● Work closely with ALL members of the branch team.
COMPLIANCE
● All sales activities must be done in compliance with company and government regulations and policies

y.
alk-ins, and visits):
s, and trends.
nking image and reputation.

Investment Champion
Job Descriptions (Investment Champion) :
● Understand well on :
- Economic News
- Capital Market Movement
● Able to translate current / related economic / capital market news and Citi’s views to ensure CE / PB understands
● Able to handhold customers
● Manage branch sales or investment / insurance products
● Conducting training to branch personnel in regard with investment and insurance related matters (market, product, policy, etc)
● Work closely with Investment and Insurance Product team to ensure business strategy can be executed well at branch

B understands
market, product, policy, etc)

uted well at branch
Customer Service
Job Descriptions :
● Understand and perform the works as per policy and compliance.
● Perform timely escalation to supervisor for any potential control and services issues
● Handle customer inquiry and request through competent, problem free and timely services.
● No password sharing and locked PC screen when leaving the counter
● Attend regular/ad-hoc, morning/afternoon meeting, daily huddle in order to maintain/improve level of knowledge in process and contro
● Implement CSLM corrective action plan in order to achieve higher satisfactory score
● Log customer complain to complain tracking system and monitor to ensure resolution is delivered as per standard time.
● Handle customer professionally, Greet, Smile and Thanks customer before and after the transaction is completed.
● Maintain clean and professional appearance
● Discipline in working hours, come early and be ready at the counter 5 minutes before banking branch is opened for customers
● Perform daily end of day balancing and other works as per designation memo
● Input daily MIS for every customer transactions
● Fully adherence to control and ensure satisfactory result on RCSA, ARR/CER and other regulatory audit
● Attend training to improve skill and knowledge required to perform daily operation and to improve self development

Teller
Job Descriptions :
● Perform Start of Day, ensure beginning balance equal to the ending balance of previous day
● Perform cash and non cash transactions
● Understand and perform the works as per policy and compliance, any discrepancies or suspicious transactions must immediat
escalated to supervisor
● Perform 1st level verification when required and as governed in the procedures
● Responsible to obtain 2nd level verification when transaction reaches and or above teller set limit
● Responsible for his/her belongings:
- Attend teller Box at all time when transported in or out from cash area.
- Locked cash reserved drawer at any time and kept the key to his/herself
- No password sharing
- Locked PC screen at any time leaving the counter
● Ensure cash drawer limit is within required limit
● Conduct End of Day balancing, ensure cash balance is not reaching over night limit. Any discrepancy must immediately escalated
supervisor
● Immediate escalation to supervisor for any imbalance in cash
● Reconcile and review completeness of the tickets, ensure they are compliance with the requirements and input MIS report.
● Perform work assignment as per designation memo
● Fully adherence to control and ensure satisfactory result on RCSA, ARR/CER, and other regulatory audit
● Discipline in working hours, come early and be ready at the counter 5 minutes before banking branch is opened for customers
● Attend regular/ad-hoc, morning/afternoon meeting, daily huddle
● Attend training to improve skill and knowledge required to perform daily operation and to improve self development

TFX
Job Descriptions :
● FX maintain & help clients meet their FX needs, through cash FX or DCA.
● In-charge for DCA rollover transactions. Ensure that all rollover transactions are done for his/her respective branches.
● Understand well on FX market movement.
● Able to translate current/related FX news/views to ensure the CEs/PBs understand well.
● Able to handhold get converted customers.
- increasing NTP DCA base customers
- developing DCA strong sales pitching
- analyzing DCA portfolio
- monitoring DCA portfolio according to customer's
- delivering/ translating market updates/ view so that CE/PB as well as customers

Asset Specialist
Job Descriptions :
Major Job Responsibilities → functional responsibilities
● To Handle Walk In RC Customers in Branch
● To get RC NTB Accounts from Walk In Branch Customers
● To call and finished all leads given by RC Product Team in Time Frame given
● To get high Take Up Rate from the leads given by RC Product Team
● To work together with Branch RMs in order to get RC NTB referral from Branch RMs
● Work Smart with Good Time Management
● Manage Defect in filling up Application Form and provide Documents required
● Aware and Follow Up Rejection on Daily Basis
● Working with High Integrity
● Service Excellence for Customers
● Handling complain regarding RC in Branches
● To deliver minimum of 2 RC Applications per day
Management Responsibilities → strategic dimension

● Always get Updated on Product Knowledge
● Demonstrate positive thinking and attitude within and outside of peers group
● Minimum background of Bachelor degree is a must
● Ability to work well within a pressurized environment
● Strong interpersonal skill
● High-integrity
● Ability to do multi-tasking jobs

System Ops Parameter
Job Descriptions :
● To support CI SDOS Head and CI Dept Head in achieving Credit Initiation and business goal
● To provide necessary data related to databases, etc, according to requirement based on analysis
● To escalate any special issues to higher authority
● To discuss and negotiate with other departments related to specific issues/tasks assigned
● Supporting audits/MCA as tester (if requested)
● To involve in System Analyst Project within Credit Initiation
● To support SID team and other team in CI in developing and maintaining required tools
● Supporting team for any projects related to production and responsibility to manage any requirement needed for the project
● To support on any efficiency flow of process faced by CI

Verification Head
Job Descriptions :
● To manage end-to-end process in Verification operations, both inhouse and vendor
● To monitor verification processing time
● To monitor productivity and capacity of Verification unit, both inhouse and vendor.
● To prepare strategic plans for Verification unit, ensuring that Verification inventory, quality and vendor’s performance met Citi’s target
● To manage project related to reengineering and process improvement in Verification unit
● To establish control mechanisms ensuring that the verification process is performed prudently and in compliance with local policy, proce
credit bulletin and audit requirement

Senior Collection Risk Analyst
Job Descriptions :
● Responsible for annual validation and creation of MAP (Model Approval Package) for non-scoring
model used in Risk Management
● Work closely with SME on each of the area related to the model (acquisition, portfolio management
and collection policy), translate the model into MAP compliant format document and register them under
Global model inventory (as per required by GCCFRP Ch17)
● Responsible for segmentation model creation for Collection policy team, related to new challenger
implementation and champion strategy roll-out on collection strategy, in which the model will need to
represent the strategy objective and complied with MAP requirement
● In short, the person will be hand in hand with Collection Strategist in formulating end-to-end collection
strategic initiative, facilitating model creating, registering the model, implemented it in production and
tracking the result
● Ensuring compliance with GCCFRP Ch18, working together with Collection operation team to ensure
proper communication between Risk Management and Collection Operation team, proper
implementation of strategic initiatives in the field and ensuring feedback loop to next iteration of strategic
building process
● Having 2 or 3 years in risk management and/ or related working experience will be an advantage
● Excellent in English (written and verbal)
● Able to handle high volume of work as well as work under pressure
● Having strong analytic logic and having a good problem solving skill
● Candidate must possess at least a Bachelor Degree from a reputable university
● Getting used to multi tasking and able to manage multiple deadlines
● Adaptable to change & team player with good interpersonal skill and attitude

Cards Portfolio Risk Analyst
Job Descriptions :
● Provide report and analysis for cards portfolio line management actions performance and bookings
● Analyze and prepare new policy/procedure/initiative for cards portfolio line management to ensure balanced risk and rewards
● Support business initiatives to expand the cards portfolio line management actions
Job Skills/Qulaifications :
● Bachelor degree in engineering or finance or statistics from reputable university with min. GPA of 3.0
● Fresh graduate or experienced max 3 years
● OA - AMR Corporate Level
● Good verbal and written communication and negotiation skills
● Strong analytical and logical thinking
● Familiar with Microsoft Excel
● Programming and database knowledge is a plus point
● High willingness to learn

Risk System Analyst
Job Descriptions :
● To assist in doing analysis to policies related to customer acquisition, portfolio management, and collection
● Try to find alternatives of solution in implementation to system
● Communicate with related parties internally and externally
● Doing analysis to system behaviour and related require changes testing
● Helping in documentation and compliance of system changes
● Communicating in team and doing problem solving on production problem
● Candidate must possess at least a Bachelor Degree from a reputable university
● Background in technical education is an advantage
● Having strong analytic logic and having a good problem solving skill
● A quick learner both in risk knowledge, technical, business process, system thinking, etc
● Literate in system and computer
● Having advanced knowledge in Microsoft Office
● Having knowledge in Excel, Visual Basic, or programming language will be an advantage
● Excellent in English (written and verbal)
● Getting used to multi tasking and able to manage multiple deadlines
● Adaptable to change
● Able to handle high volume of work
● Able to work under pressure
● Team player with good interpersonal skill and attitude
● Having 1 or 2 years in risk management and/ or system related working experience will be an advantage
● Fresh graduates/entry level applicants are welcome to apply

Central Bank Bureau Reporting Officer
Job Descriptions :
● Data Prevention : track and monitor of invalid data debtor customer demographic as per BI regulation in weekly and monthly basis, in or
warning and penalty from Bank Indonesia
● Coordinate clean up invalid data within dept/unit as well as collecting data from respective unit and working together with SID reporting
performed correction as required by Central Bank
● Daily DIN (Debitur Information Number) Request to Central Bank: Identify for new customer debtor and check DIN with other bank using
demographic information. And based on BI Web application result , he will assigned new DIN or using other bank's DIN to customer. This p
Monthly SID Reporting and submit to central bank.
● Handle SID related cases and inquiry across group, department, units and branches in timely manner by responding within 24 hours
● Prepare and provide Monthlty CBBR report i.e. MIS Consolidation Report , MIS Reconcilement Report from FMAD, Collection, Citiphone
● As Preparer of SLA to other unit and CBBR security matrix
● Bachelor degree in engineering or finance or statistics from reputable university with min. GPA of 3.0
● Fresh graduate or experienced max 3 years
● OA - AMR Corporate Level
● As this job will involve with big data processing : has database and logically thinking knowledge, prefer has programing background.
● Able working long hours and under presure during reporting period as we have time limit to submit SID Report to Central Bank.
● Able working as a team

Sales Training Manager
Job Descriptions:
Principal Responsibilities:
● Plan, design and develop annual training schedule and programs according to business’ needs as well as position & level needs
● Ensure that induction and mandatory training programs are implemented for unified sales team as required
● Work closely with respective Subject Matter Experts and trainers (coming from across functions) to ensure that the programs offered
● Organize and coordinate training delivery and implementation to ensure the effectiveness of the training
● Review, amend and revise program materials as necessary, in order to adapt to the necessary changes
● Design and evaluate the effectiveness of training and development programs implemented and recommend the follow up actions to
● Liaise with Product Owner to get the updated promotion program and changes and
● Become product champion to get the updated program/promotion updates from Product owner and distribute to the business units
● Liaise with approved vendor in organizing sales academy programs as necessary
● Develop trainers pool of unified sales by identifying qualified trainers from across functions to effective training implementation
● Ensure the training budget is allocated for all sales academy program offered and tracked/monitored the expenses
● Ensure that training database and documentation is properly managed, especially for audit related matters
● Review, monitor and analyze the effectiveness of sales progress performance and achievement against the determined sales target a
● Ensure sales certification program is properly implemented
● Have at least 3 years experience in related field
● Fluent in English

on & level needs
the programs offered are relevant and updated
e follow up actions to be taken for improvement programs
e to the business units accordingly
g implementation
ermined sales target and/or sales drive

Sales Information System Specialist
Job Descriptions :
● Responsible for managing data and providing information regarding sales performances and process monitoring
● Developing and generating day to day reports and adhoc analysis required by business
● Liase with other units to understand the need and provides as required
● Supporting business by creating initiatives to enhance effectiveness and efficiency
● Strong analytical capability
● High understanding on database management and managing information system
● Fluency in Ms Office (Excel in particular), SQL, and any programming language is a must
● Capability to operate SAS would be beneficial though not mandatory
● Interpersonal and communication skill

Senior Fund Accountant/ Fund Accountant Intermed Cluster Head
Job Descriptions :
● Responsibile for managing team day-to-day operations
● Manages processing and related objectives for an operations team, according to predetermined standard, to meet the need of the b
● Assists in developing programs, as requested, to ensure compliance with internal audit program and external regulatory changes
● Continually analyzes and makes preliminary recommendations on process enhancements/improvements to more efficiently meet th
● Maintains and enhances communications with pre-determined business areas; may act as operations customer link to
- facilitate the flow of information
- develop the necessary support systems
- ensure achievement of business objetives
● Min 5 years experience in accounting finance area
● Minimum Bachelor's degree, major in Business Adm, Accounting Minimum GPA of 3.00
● Having at least 1-2 years experience
● Fluent in English, both oral and written
● Good attitude, active, dynamic
● Hard working, good analytical skill, highly motivated and ability to work under pressure

Settlement Head
Job Descriptions :
● Monitors day to day transactions to ensure all are handled as per procedure and on timely manner
● Manages processing and related objectives for an operations unit, according to predetermined standard, to meet the needs of the busin
● Responsible for quality assurance and conduct periodic audits to ensure that quality standards are maintained
● Continually analyzes and makes preliminary recommendations on process enhancements/ improvements to more efficiently meet the ne
● Manages and achieves processing and related objectives in line with predetermined policies and standards, to meet the needs of the bu
● Establishes and implements operating plans (6-12 months into future), with emphasis on the immediate or very short-time deliverables
● Provides assistance and supports to MA/ad-hoc projects
● Reports any unprocessed transactions with uncommon reason and any exceptions on customer’s instructions to Head of SFS Operations
● Updates custody operations procedure for any changes
● Monitors and updates market price daily
● Min 5 years experience in custody-DCC area
● Minimum Bachelor's degree, Minimum GPA of 3.00
● Good attitude, active, dynamic
● Hard working, good analytical skill, highly motivated and ability to work under pressure

Customer Care Center Officer
Job Descriptions :
● Handle customer complaint for non quick kill
● Provide MIS - Administration function (filling document)
● Ensure Bankcard Complaint Handling Process are properly understood with appropriate controls in place at all times
● Resolve customer complaints and issues efficiently to minimize business and franchise impact, escalating to CCC Head when appropr
● Create condusive working environment within CCC unit team
● Keep product, bankcard operations and legal compliance knowledge up to date
● Minimum 1 years experience in handling customer
● Service oriented
● Computer literated
● Has a good knowledge in Eclipse system
● Has a good knowledge for Consumer Bank Product
● Good ability in communication (both Bahasa and English) and interpersonal skill
● Showing good integrity
● Able to work in a team

Reconciliation Analyst
Job Descriptions :
● Supervises daily work for small reconciliation unit of support staff performing routine tasks
● Typically responsible for identifying and resolving basic / routine problems with broader departmental impact with established procedur
● Determines hiring to ensure adequate staffing
● Evaluates subordinates’ performance and makes recommendations for pay increases, promotions, terminations, etc.
● Recommends new work procedures
● Makes evaluative judgments to solve problems based on analysis of factual information;
- resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by prece
● Minimum 2-3 years experience in reconciliation
● MS office suite proficient, mainly MS excel
● Accounting background is an advantage
● Preferably possesses account/GL reconciliation experiences in retail or corporate banking
● Possesses experience in managing or supervising a team
● Honest, hardworking and able to work under tight deadline
● Able to communicate effectively in English
● Experience with excel VBA and/or Corona is a definite plus

O&T Executive Associate
Job Descriptions :
● Combining on-the-job rotations, product and service trainings while at the same time assuming roles within various diverse departments
● The Associate will be exposed to local and regional management teams
● Successful Associate will have the opportunity to be nominated for our regional development program with potential short-term interna
● Minimum Bachelor degree with successful track record of 5 to 7 years of work experience
● Previously held supervisory role for minimum of 2 years
● Background in banking industry or any financial institution is preferable but not a must

Local Regulatory Reporting
Job Descriptions :
Preparation of financial statements in compliance to PSAK (Indonesia Accounting Standard) and Bank Indonesia regulations
for daily reporting purposes.
● Degree in Finance and Accounting
● Sound knowledge of accounting practices and principles as well as Bank Indonesia regulations would be an plus
● Good analytical skill, time management skill, and ability to work under pressure
● Possess good computer literacy

Relationship Manager
Job Descriptions :
● Understands, listens and anticipates client’s needs
● Takes initiative with the clients to plan and implement product and credit strategies which will increase our share wallet
● Maintains regular contact with customers and ensures customer satisfaction through regular structured service quality reviews
● Understands and evaluates client risks and convey risks to clients. Applies established policies and guidelines to complete an assessm
● Develops base of contacts and uses these effectively to generate and sell new business
● Good English communication & written skills
● Min 3 years relevant experience
● Able to prepare good presentation materials in both English & Indonesian using Excel (Pivot, V-look-up etc) & Powerpoint
● Good interpersonal skills
● Knowledge in corporate banking products (Trade Finance, FX, etc)

Relationship Manager and Senior Relationship Managers & Unit Head
Job Descriptions :
● Maintains conducive flow of information as to keep others well-informed
● An individual contributor and/or manages a team of RMs and Junior RMs, and manages the growth of the business through active custo
acquisition and cross-selling
● Demonstrates excellent communication skills
● Proficient investment and banking product knowledge
● Proficient in Compliance and Regulatory procedures
● Excellent track record in building strong partner relationships

Sales Manager at Markets
Job Descriptions :
Responsible for the delivery of products and financing solutions for clients
● Good English communication & written skills

TTS Sales Manager
Job Descriptions :
Responsible for delivery of integrated trade and treasury solutions to corporate clients, partner closely with
RMs to consult on sales opportunities and provide the product expertise and consultation necessary to
deliver the best possible solution to the client.
● Strong background in trade finance sales
● Minimum 10 years of relevant experience in trade finance sales
● Demonstrates excellent communication skills
● Strong influencing and leadership skills
● Sound business judgment and acumen

Hapus - Citi - Employee - Referral - Program - 2014

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Terms & Conditions Citi Employee Referral Program 2014

and confirmed in employment (passed 3 months’ probation).

nto your bank account on the next available payroll run.

osition's closing date, enclose the referral's resume and email it to

eed with the first refferal.

GLOBAL CONSUMER GROUP (GCG)

Human Resource Generalist: Indri Agustini

Human Resource Generalist: Alpha Romeo

Human Resource Generalist: Lisa Attamimi

OPERATIONS AND TECHNOLOGY (O&T)

GLOBAL FUNCTION (GF)

INSTITUTIONAL CLIENT GROUP (ICG)

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Continues Value Proposition & Tactical Activities

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Cards – Point of perceptual scale

Key Projects Implementation:

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er Score for Retail Banking business for Cards, Citigold, Citibanking

s/ proper procedures and has compliance approvals (wherever necessary).

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● Control review of Retail Bank proposals, procedure, and deviations.

Management Responsibilities -> strategic dimension

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an, including investment, treasury, insurance etc.

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alk-ins, and visits):

nking image and reputation.

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alk-ins, and visits):

nking image and reputation.

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market, product, policy, etc)

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Management Responsibilities → strategic dimension

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the programs offered are relevant and updated

e follow up actions to be taken for improvement programs

e to the business units accordingly

ermined sales target and/or sales drive

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