Which of the following is not a guideline for writing a

business letter?

Your Answer: remember that you are often writing for

multiple audiences
Correct Answer: state your purpose at the end of your
document

incorrect: this is appropriate

2. Which of the following is the correct

form of a business letter?

Your Answer: single-spaced, with

double-spaces
between paragraphs

correct: this is appropriate

3. Which of the following is not part of a

business letter?

Your Answer: close

Correct Answer: references

incorrect: this is appropriate

4. Which of the following is correct

about full block-style business
letters?

Your Answer: paragraph

indentations
Correct Answer: all parts start at
the left margin

incorrect: this is inappropriate

5. Which of the following is not part of a

memo?

Your Answer: closing

Correct Answer: salutation
 incorrect: this is appropriate

6. Which of the following is a correct

aspect of a public e-mail?

Your Answer: close the

message with
your e-mail
address only
Correct Answer: close the
message with
your name and
e-mail address

incorrect: this is inappropriate

7. Which of the following is correct

about a newsletter?

Your Answer: margin size for

newsletters
should be the
same on all sides
Correct Answer: everything on
every page
should align with
something else
on the page

incorrect: this is inappropriate

8. Which of the following is not part of a

newsletter?

Your Answer: salutation

correct: this is inappropriate

9. Which of the following is not part of a

résumé?

Your Answer: address

Correct Answer: passport number

incorrect: this is appropriate

10. Which of the following is incorrect?

Your Answer: the overall

format of a
résumé should
be uncluttered
Correct Answer: résumés should
use passive verbs

incorrect: this is appropriate

11. Which of the following is correct when

creating a résumé?

Your Answer: include the job title

you seek and the
skills you can offer

correct: this is appropriate

12. Which of the following is correct to

include in the education section of a
résumé?

Your Answer: (blank)

a. Correct
answers

13. Which of the following is a form of a

résumé?

Your Answer: functional résumé

correct: this is appropriate

14. Which of the following is not a design

principle for creating a scannable
résumé?
 Your Answer: (blank)

D correct answers

15. Which of the following is not part of a

cover letter?

Your Answer: references

correct: this is inappropriate

Multiple-Choice Questions

This activity contains 15 questions.

Which of the following is not a guideline for writing a business letter?

remember that you are often writing for multiple audiences

proofread for grammar all documents you send out

state your purpose at the end of your document

write so that your letter is clear, concise, professional, and friendly

Which of the following is the correct form of a business letter?

single-spaced, with double-spaces between paragraphs

double-spaced throughout

double-spaced with single-spaces between paragraphs

single-spaced, with single-spaces between paragraphs

Which of the following is not part of a business letter?

return address

salutation

close

references

Which of the following is correct about full block-style business letters?

signature appears on the right half of the page

all parts start at the left margin

paragraph indentations

return address appears on the right half of the page

Which of the following is not part of a memo?

discussion section

closing

heading

salutation

Which of the following is a correct aspect of a public e-mail?

 close the message with your name only

close the message with your e-mail address only

close the message with your name and e-mail address

never use a signature file

Which of the following is correct about a newsletter?

everything on every page should align with something else on the page

do not include a banner on the front page

margin size for newsletters should be the same on all sides

pages should not contain any contrasting elements

Which of the following is not part of a newsletter?

contributions from readers

salutation

short news articles

notices of upcoming events

Which of the following is not part of a résumé?

passport number
 education

work experience

address

Which of the following is incorrect?

résumés should use passive verbs

résumés should be only one page

résumés can use headings and bullets for emphasis

the overall format of a résumé should be uncluttered

Which of the following is correct when creating a résumé?

do not include the skills you can offer

emphasize what you want from the job

be general in your career objective

include the job title you seek and the skills you can offer

Which of the following is correct to include in the education section of a résumé?

names of colleges attended

list of classes taken in major with grade point average

 list of all classes taken

name of your major advisor

Which of the following is a form of a résumé?

functional résumé

dysfunctional résumé

forward chronological order résumé

reverse ability résumé

Which of the following is not a design principle for creating a scannable résumé?

avoid horizontal or vertical lines

avoid punctuation as much as possible

avoid images

use columns

Which of the following is not part of a cover letter?

opening section

closing section of the letter

middle section of the letter

 references

Which of the
following is a
correct dateline
for a business
letter?

August, 20, 1998

A)

Aug. 20, 1998

B)

August 20, 1998

C)

Aug. 20 1998
D)

2
INCORRECT The complimentary closing is

optional.
A)

placed one line below the last line of the body.

B)

positioned at the writer's discretion.

C)

placed two lines below the last line of the body.

D)

3 CORRECT
The most common envelope size used for correspondence is

No. 10.
A)

tan Kraft.
B)
 No. 6.
C)

padded.
D)

4
INCORRECT The most modern letter style is

modified-block.
A)

full-block.
B)

simplified.
C)

block.
D)

5
INCORRECT Editing involves checking a document for factual accuracy, logical flow, conciseness, and

spelling.
A)

format errors.
B)

clarity and tone.

C)

grammar.
D)

6
INCORRECT A basic rule for using a plural in medical terms is that with terms ending in

um, add an a.
A)

us, add an i.
 B)

a, keep the a and add e.

C)

is, keep the is and add es.

D)

7
INCORRECT Which letter style uses open punctuation and is too informal to use in a medical office?

modified-block
A)

simplified
B)

full-block
C)

block
D)

8
INCORRECT Formatting, data, and ____ errors can occur when preparing a document.

content
A)

mechanical
B)

language
C)

technical
D)

9
INCORRECT Effective professional correspondence uses an appropriate style, clear and concise language, and

the passive voice.

A)
 the active voice.
B)

open punctuation.
C)

mixed punctuation.
D)

10
CORRECT The letter writer's initials followed by a colon or slash and the typist's initials are called the

identification line.
A)

signature block.
B)

notations.
C)

closing.
D)