UPM-CALC/SEM2/2019-20/CEL2105/THT 1

CEL 2105
SPOKEN COMMUNICATION FOR THE WORKPLACE
SEMESTER 2, 2019/2020
TAKE HOME TASK 1 (WEEK 2)

This is a weekly activity for you to carry out individually or in groups as instructed. The
activities should be completed before the next class.

1. Meeting Preparation

What are the things you need to prepare before a meeting?

Prepare agenda and purpose of the meeting. Prepare a presentation if possible so
that everyone else would have a clear thought of what the meeting is all about.

2. Conference Calls

a. What is a conference call?

Video conference call is like a meeting that is conducted virtually where it
involves a combination of several video live feeds of the person involved in the
meeting with screen sharing to enable group collaboration.

b. How do you set up a conference call?

By using video conference platform such as Skype, select contacts you want to
have video conference with and add them into new group chat. Then, after all the
contacts have been added click on the call button and wait for others to pickup
the call.

c. Find the similarities and differences between telephone and video calls.
Similarities:
-both are virtual meetings
-both are conducted without having people confronting each other
-both rely on the use of electronic devices

Differences:
Telephone calls Video calls
Only has audio so people can only Allow people to see as well as hear
hear each other each other
Usually involves 2 people Involves lot of participants, usually
more than two

d. Look for examples of language expressions listed below:

• Beginning a conference call

“Hi everyone. Are we ready to start?”

• Clarifying things during a conference call

“Could you repeat that, please?”
• Taking a break from the conversation
“Nadhirah speaking. I need to leave for 5 minutes. Is that okay for everyone?”

• Returning after a break

“Nadhirah here. I’m back on the line again.”

• Introducing oneself
“Welcome everybody, my name is Azmir and I am the designer for Fashion
Valet.”

• Stating the purpose of the conference call

“Today, I’m here to talk to you about….”

• Accidentally speaking over somebody or stopping them speaking

“Sorry, I interrupted you. You were saying….?”

• Signal phrases for when you have a question

“Sorry, would you mind if I asked a question?”

• Agreeing with people

“I agree with you on that.”

• Disagreeing with people.

“I see things from a different perspective.”

• Negotiating successfully
“Why don’t we try to reach a compromise?”

• Ending the conference call

"Thanks for your time, everyone!"

• Planning for future meetings

“Thank you for your participation, let’s speak again next week.”