Assignment Questions:

1. How would you resolve the tension between achieving high performance metrics and employee
satisfaction metrics?

Review Various HR Practices in Infosys.

Ans: Since its inception, Infosys has maintained its philosophy to be the “Best Employer” for
the existing as well as potential future employees. The HR team has strived hard in analyzing
the dynamic business environment and reconfigured the strategies for the overall benefit of the
employees.

The various HR practices involved in Infosys can be classified as:

 Every employee must be fully responsible and committed to his professional work, the
employer in the same way is equally committed to the well-being of its employees.
Reviewing this thought, Infosys has ensured a strong emotional employer-employee
bond. The organization has proved this value by standing sincerely beside the aggrieved
relatives of the employees during tough times, Creating Health Assessment and Life
Style Enrichment (HALE) platform so as to ensure healthy lifestyle of employees,
reducing the formal structure so that certain employee grievances can be removed
swiftly and pursuing employees his/her area of interest in order to promote a life beyond
profession.

 The average age of an Infosys employee was just 26 years, they were just out of the
educational sphere and needed some time to settle in the Professional world. To
safeguard and guarantee this transition period, Infosys incorporated the element of fun
and entertainment in the workplace. Events like DJ Nights, Quizzes and Intellectual
Debates accentuated the efforts of the HR in satisfying the employees.

 The Promotional role of Infosys depended on Individual performance, ability of an

individual to fulfill a new role and a new opening within the organization. This ensured
the better movement of personnel in the subsequent levels, by considering their merit
and not seniority.

 Post 2001, the company changed the criteria of variable pay and ensured every
personnel across the organization is eligible for variable pay. Variable pay now had
three components: Company performance, Unit Performance and individual
Performance. Therefore, overall better performance of the company ensured individual
rewards.
 Infosys also introduced ESOP during early 90s whereby employees were given the
opportunity to buy the stocks of the company and 5% of the market price. This was a
major non-monetary reward for the employees.

 Infosys divided its 15 layers into 7 bands. This move ensured that the employees are
aware about their roles and the role he/she wanted to move to.