Detail Tu

Time Utilization
Date Range: 7/28/09 - 7/28/09
MU: 1 Eastern America
Time Utilization
Agent: 1 Murphy, Ron

Date: 7/28/09
Tuesday, July 28, 2009

Scheduled Activity Length Percent
Lunch 00:30 5.88%
Termination 08:00 94.12%
Total 08:30
Total for 1 Murphy, Ron

Lunch 00:30 5.88%
Total 08:30
Agent: 2 Wolf, Amy

Date: 7/28/09
Administrator, TotalView 7/28/09 12:23 PM Page 1 of 18

Time Utilization 7/28/09 - 7/28/09
Break 00:15 2.94%
Excused Absence 04:15 50.00%
Lunch 00:30 5.88%
Open 03:30 41.18%
Total 08:30
Total for 2 Wolf, Amy

Break 00:15 2.94%
Lunch 00:30 5.88%
Open 03:30 41.18%
Total 08:30
Agent: 3 Marlan, Andressa

Date: 7/28/09

Break 00:15 2.94%
Lunch 00:30 5.88%
Open 04:30 52.94%
Total 08:30
Total for 3 Marlan, Andressa

Break 00:15 2.94%
Lunch 00:30 5.88%
Open 04:30 52.94%
Total 08:30
Agent: 4 Trejo, Carlos

Date: 7/28/09

Jury Duty 08:00 94.12%
Lunch 00:30 5.88%
Total 08:30
Total for 4 Trejo, Carlos

Jury Duty 08:00 94.12%
Lunch 00:30 5.88%
Total 08:30
Agent: 5 Gustafson, Glenn

Date: 7/28/09


Lunch 00:30 5.88%
Total 08:30
Total for 5 Gustafson, Glenn

Lunch 00:30 5.88%
Total 08:30
Agent: 6 Wise Girson, Rebecca

Date: 7/28/09

Administrative Duty 03:45 44.12%
Break 00:15 2.94%
Lunch 00:30 5.88%
Open 03:30 41.18%
Team Meeting 00:30 5.88%
Total 08:30
Total for 6 Wise Girson, Rebecca

Break 00:15 2.94%
Lunch 00:30 5.88%
Open 03:30 41.18%
Total 08:30
Agent: 7 Smith, Jack

Date: 7/28/09

Break 00:15 2.94%
Lunch 00:30 5.88%
Open 02:45 32.35%
Unexcused Absence 05:00 58.82%
Total 08:30
Total for 7 Smith, Jack

Break 00:15 2.94%
Lunch 00:30 5.88%
Open 02:45 32.35%
Total 08:30
Agent: 8 Russo, Mary

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 05:00 58.82%
Research Time 02:00 23.53%
Total 08:30
Total for 8 Russo, Mary

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 05:00 58.82%
Total 08:30
Agent: 11 Jones, Michael

Date: 7/28/09

Break 00:15 2.94%
Lunch 00:30 5.88%
Open 03:30 41.18%
Vacation - Unplanned 04:15 50.00%
Total 08:30
Total for 11 Jones, Michael

Break 00:15 2.94%
Lunch 00:30 5.88%
Open 03:30 41.18%
Total 08:30
Agent: 12 Willows, Patty

Date: 7/28/09

Lunch 00:30 5.88%
No Call No Show 08:00 94.12%
Total 08:30

Total for 12 Willows, Patty

Lunch 00:30 5.88%
Total 08:30
Agent: 16 Diaz, Jose

Date: 7/28/09

FMLA 08:00 94.12%
Lunch 00:30 5.88%
Total 08:30
Total for 16 Diaz, Jose

FMLA 08:00 94.12%
Lunch 00:30 5.88%
Total 08:30
Agent: 17 Johnson, Nick

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:00 82.35%
Total 08:30
Total for 17 Johnson, Nick

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:00 82.35%
Total 08:30
Agent: 18 DeSario, Steve

Date: 7/28/09

Lunch 00:30 5.88%
Outbound 08:00 94.12%
Total 08:30

Total for 18 DeSario, Steve

Lunch 00:30 5.88%
Outbound 08:00 94.12%
Total 08:30
Agent: 19 Lang, Mark

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Total for 19 Lang, Mark

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Agent: 23 Sasser, Melissa

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Total for 23 Sasser, Melissa

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Agent: 24 Bennett, Chad

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30

Total for 24 Bennett, Chad

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Agent: 26 Parker, Andrea

Date: 7/28/09

Lunch 00:30 5.88%
Sick 08:00 94.12%
Total 08:30
Total for 26 Parker, Andrea

Lunch 00:30 5.88%
Sick 08:00 94.12%
Total 08:30
Agent: 27 Jenkins, Joe

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Total for 27 Jenkins, Joe

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Agent: 29 Wright, Sam

Date: 7/28/09

Email 08:00 94.12%
Lunch 00:30 5.88%
Total 08:30

Total for 29 Wright, Sam

Email 08:00 94.12%
Lunch 00:30 5.88%
Total 08:30
Agent: 30 McDermot, Rich

Date: 7/28/09

Lunch 00:30 5.88%
Training 08:00 94.12%
Total 08:30
Total for 30 McDermot, Rich

Lunch 00:30 5.88%
Training 08:00 94.12%
Total 08:30
Agent: 31 Pruitt, Harry

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Total for 31 Pruitt, Harry

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Agent: 32 Tanner, Ashley

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30

Total for 32 Tanner, Ashley

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Agent: 33 Stamos, Johnathan

Date: 7/28/09

Break 00:15 2.94%
Lunch 00:30 5.88%
Open 03:15 38.24%
Total 08:30
Total for 33 Stamos, Johnathan

Break 00:15 2.94%
Lunch 00:30 5.88%
Open 03:15 38.24%
Total 08:30
Agent: 34 Aiken, Judy

Date: 7/28/09

Break 00:30 5.88%
Coaching 00:30 5.88%
Lunch 00:30 5.88%
Open 07:00 82.35%
Total 08:30
Total for 34 Aiken, Judy

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:00 82.35%
Total 08:30
Agent: 36 Michaels, Mia

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%

Open 07:00 82.35%
Total 08:30
Total for 36 Michaels, Mia

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:00 82.35%
Total 08:30
Agent: 38 MacDonald, Tiffany

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Total for 38 MacDonald, Tiffany

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Agent: 39 Stevens, Abby

Date: 7/28/09

Lunch 00:30 5.88%
Total 08:30
Total for 39 Stevens, Abby

Lunch 00:30 5.88%
Total 08:30
Agent: 40 Forester, Holly

Date: 7/28/09

Email 08:00 94.12%
Lunch 00:30 5.88%
Total 08:30

Total for 40 Forester, Holly

Email 08:00 94.12%
Lunch 00:30 5.88%
Total 08:30
Agent: 41 Riley, Jen

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Total for 41 Riley, Jen

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Agent: 42 Booher, Cesar

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 05:45 67.65%
Tardy 01:15 14.71%
Total 08:30
Total for 42 Booher, Cesar

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 05:45 67.65%
Tardy 01:15 14.71%
Total 08:30
Agent: 44 Crane, Charlie

Date: 7/28/09

Break 00:30 4.88%
Lunch 00:30 4.88%

Open 07:30 73.17%
Overtime 01:45 17.07%
Total 10:15
Total for 44 Crane, Charlie

Break 00:30 4.88%
Lunch 00:30 4.88%
Open 07:30 73.17%
Overtime 01:45 17.07%
Total 10:15
Agent: 45 Perez, Frances

Date: 7/28/09

Lunch 00:30 5.88%
Outbound 08:00 94.12%
Total 08:30
Total for 45 Perez, Frances

Lunch 00:30 5.88%
Outbound 08:00 94.12%
Total 08:30
Agent: 46 Howard, Shawn

Date: 7/28/09

Leave of Absence 06:00 92.31%
Lunch 00:30 7.69%
Total 06:30
Total for 46 Howard, Shawn

Lunch 00:30 7.69%
Total 06:30
Agent: 47 Nelson, Jordan

Date: 7/28/09

Break 00:15 3.85%
Lunch 00:30 7.69%
Open 05:45 88.46%
Total 06:30

Total for 47 Nelson, Jordan

Break 00:15 3.85%
Lunch 00:30 7.69%
Open 05:45 88.46%
Total 06:30
Agent: 49 Meyers, Chuck

Date: 7/28/09

Bereavement 02:00 30.77%
Break 00:15 3.85%
Lunch 00:30 7.69%
Open 03:15 50.00%
Total 06:30
Total for 49 Meyers, Chuck

Break 00:15 3.85%
Lunch 00:30 7.69%
Open 03:15 50.00%
Total 06:30
Agent: 50 Riley, Stan

Date: 7/28/09

Floating Holiday 06:00 92.31%
Lunch 00:30 7.69%
Total 06:30
Total for 50 Riley, Stan

Lunch 00:30 7.69%
Total 06:30
Agent: 51 Reed, Brandon

Date: 7/28/09

Break 00:30 4.76%
Lunch 00:30 4.76%
Open 07:30 71.43%
Overtime 02:00 19.05%

Total 10:30
Total for 51 Reed, Brandon

Break 00:30 4.76%
Lunch 00:30 4.76%
Open 07:30 71.43%
Overtime 02:00 19.05%
Total 10:30
Agent: 54 Lopenzo, Alex

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Total for 54 Lopenzo, Alex

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Agent: 56 Morrison, Tamara

Date: 7/28/09

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Total for 56 Morrison, Tamara

Break 00:30 5.88%
Lunch 00:30 5.88%
Open 07:30 88.24%
Total 08:30
Agent: 57 Nichols, Dennis

Date: 7/28/09

Lunch 00:30 5.88%
Sick 08:00 94.12%
Total 08:30

Total for 57 Nichols, Dennis

Lunch 00:30 5.88%
Sick 08:00 94.12%
Total 08:30
Agent: 58 Loveless, LeAnn

Date: 7/28/09

Lunch 00:30 5.88%
Vacation 08:00 94.12%
Total 08:30
Total for 58 Loveless, LeAnn

Lunch 00:30 5.88%
Vacation 08:00 94.12%
Total 08:30
Agent: 59 Willis, Heather

Date: 7/28/09

Awarded PTO 08:00 94.12%
Lunch 00:30 5.88%
Total 08:30
Total for 59 Willis, Heather

Lunch 00:30 5.88%
Total 08:30
Agent: 60 Canfield, Jason

Date: 7/28/09

Lunch 00:30 5.88%
Military Duty 08:00 94.12%
Total 08:30

Total for 60 Canfield, Jason

Lunch 00:30 5.88%
Total 08:30


Break 10:30 2.91%
Email 16:00 4.43%
FMLA 08:00 2.22%
Jury Duty 08:00 2.22%
Lunch 21:30 5.95%
Open 151:45 42.01%
Outbound 16:00 4.43%
Overtime 03:45 1.04%
Sick 16:00 4.43%
Tardy 01:15 0.35%
Training 08:00 2.22%
Vacation 08:00 2.22%
Total 361:15
Total for 1 Eastern America

Break 10:30 2.91%
Email 16:00 4.43%
FMLA 08:00 2.22%
Jury Duty 08:00 2.22%
Lunch 21:30 5.95%
Open 151:45 42.01%
Outbound 16:00 4.43%
Overtime 03:45 1.04%
Sick 16:00 4.43%
Tardy 01:15 0.35%
Training 08:00 2.22%
Vacation 08:00 2.22%
Total 361:15

Report Parameters
Report By: Management Unit
Details by Activity
Details by Agent
Details by Day
Summary: Daily
Report Data: Schedule
Only include selected exceptions (Meet any condition)
Filters:
Administrative Duty > 00:00
Awarded PTO > 00:00
Bereavement > 00:00
Break > 00:00
Coaching > 00:00
Email > 00:00
Excused Absence > 00:00
FMLA > 00:00
Floating Holiday > 00:00
Holiday > 00:00
Jury Duty > 00:00
Leave of Absence > 00:00
Low Volume Go Home > 00:00
Lunch > 00:00
Military Duty > 00:00
Natural Disaster > 00:00
No Call No Show > 00:00
Open > 00:00
Outbound > 00:00
Overtime > 00:00
Research Time > 00:00
Sick > 00:00
Tardy > 00:00
Team Meeting > 00:00
Termination > 00:00
Training > 00:00
Unexcused Absence > 00:00
Vacation > 00:00
Vacation - Unplanned > 00:00
New page after each agent: No
Sort: Agent ID Asc
Generation Date: 7/28/09 12:23 PM
IEX TotalView Workforce Management

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Time Utilization

Date Range: 7/28/09 - 7/28/09

MU: 1 Eastern America

Agent: 1 Murphy, Ron

Tuesday, July 28, 2009

Total for 1 Murphy, Ron

Agent: 2 Wolf, Amy

Tuesday, July 28, 2009

Administrator, TotalView 7/28/09 12:23 PM Page 1 of 18

Total for 2 Wolf, Amy

Agent: 3 Marlan, Andressa

Tuesday, July 28, 2009

Total for 3 Marlan, Andressa

Agent: 4 Trejo, Carlos

Tuesday, July 28, 2009

Total for 4 Trejo, Carlos

Agent: 5 Gustafson, Glenn

Administrator, TotalView 7/28/09 12:23 PM Page 2 of 18

Tuesday, July 28, 2009

Total for 5 Gustafson, Glenn

Agent: 6 Wise Girson, Rebecca

Tuesday, July 28, 2009

Total for 6 Wise Girson, Rebecca

Agent: 7 Smith, Jack

Tuesday, July 28, 2009

Total for 7 Smith, Jack

Agent: 8 Russo, Mary

Tuesday, July 28, 2009

Total for 8 Russo, Mary

Agent: 11 Jones, Michael

Tuesday, July 28, 2009

Total for 11 Jones, Michael

Agent: 12 Willows, Patty

Tuesday, July 28, 2009

Administrator, TotalView 7/28/09 12:23 PM Page 4 of 18

Total for 12 Willows, Patty

Agent: 16 Diaz, Jose

Tuesday, July 28, 2009

Total for 16 Diaz, Jose

Agent: 17 Johnson, Nick

Tuesday, July 28, 2009

Total for 17 Johnson, Nick

Agent: 18 DeSario, Steve

Tuesday, July 28, 2009

Administrator, TotalView 7/28/09 12:23 PM Page 5 of 18

Total for 18 DeSario, Steve

Agent: 19 Lang, Mark

Tuesday, July 28, 2009

Total for 19 Lang, Mark

Agent: 23 Sasser, Melissa

Tuesday, July 28, 2009

Total for 23 Sasser, Melissa

Agent: 24 Bennett, Chad

Tuesday, July 28, 2009

Administrator, TotalView 7/28/09 12:23 PM Page 6 of 18

Total for 24 Bennett, Chad

Agent: 26 Parker, Andrea

Tuesday, July 28, 2009

Total for 26 Parker, Andrea

Agent: 27 Jenkins, Joe

Tuesday, July 28, 2009

Total for 27 Jenkins, Joe

Agent: 29 Wright, Sam