Procedure for Non conformances, Corrective and Preventive Actions

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1.0 Objective

To establish a procedure for defining responsibility and authority for handling and investigating the
non-conformances and to initiate Corrective and Preventive Actions (CAPA).

2.0 Responsibility

Respective EMS coordinators in coordination with MR will handle any non-conformances detected.
Process Heads are responsible for investigating the root causes of the non conformance and for
implementing the CAPA.

3.0 Procedure
1) Non-conformances related to environmental management are identified through the following
sources,

o Audits (Internal & External)

o Results of monitoring and measurement
o Management review
o Results of Mock Drill / Emergency Plan
o Observation from regulating bodies
o Emergency situation / Accidents
o Inputs from interested parties.
o Accident reports
o Maintenance and service reports

2) Management Representative and the concerned department head jointly reviews the Non-
conformances and identify the root cause of the problem.

3) After investigating the root cause of the problem, respective department heads ensures the
following

1. Action is taken to mitigate the consequences such as accidents, incidents and hazards
arising due to non conformance and is documented and property damage is also taken
into account.
2. Necessary corrective / preventive action is taken as per the target date mentioned in
corrective action / preventive action report.
3. Confirm that the corrective action / preventive action taken are effective.

4) Effectiveness of CAPA is ensured through monitoring and proper control.

Responsibility – IMS management representative.

Document No Rev. No / Date Issue No / Date Prepared By Approved By

SCP/EMS/ 11 00/01/06/.2019
1/01.06.2019 .
Procedure for Non conformances, Corrective and Preventive Actions
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Inputs / communication received from interested parties and regulating bodies are filed. These inputs
are investigated to identify the corrective / preventive actions.
Responsibility – CMD.

The statuses of corrective / preventive action are discussed in the IMS management review meeting.

In instances where corrective / preventive action calls for a change in the procedure or process, MR
(IMS) maintains the record of such changes.

Records:

1) Corrective and preventive action report - EMS/F/

2) Non conformance record - EMS/F/
3) Accident report - EMS/F/
4) Incident investigation report - EMS/F/

Document No Rev. No / Date Issue No / Date Prepared By Approved By

SCP/EMS/ 11 00/01/06/.2019
1/01.06.2019 .