COMMUNICATION 1: Participate in workplace communication.

CSMC 1A1

L .1.COMMUNICATION

 Derived from the latin word “Communicare”, which means “to

share”.
 It is the process of transmitting information or common understanding
from one person to another.
 It is the creation or exchange of ideas/thoughts.

COMPONENTS OF COMMUNICATION

1.) SENDER - One that encodes idea to compose a message.

2.) RECEIVER- The individual to whom the message is sent. He/she
decodes the received message into meaningful information.
3.) MESSAGE- The outcome of idea to compose a message.
4.) MEDIUM/CHANNEL- The carrier of communication. (It can be
verbal, nonverbal, or written)
5.) FEEDBACK- Occurs when the receiver responds to the sender’s
message and returns the message to the sender.
6.) BARRIER- Anything that distorts the message. (emotions,
attitudes, and other interruptions)

COMMUNICATION PROCESS

MEDIUM/CHANNEL

SENDER RECEIVER

MESSAGE MESSAGE
MESSAGE
*Create *Receive

*Encode *Decode

BARRIERS
*Environmental/pers
onal

FEEDBACK FEEDBACK
*receive *create
* decode * encode
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CSMC 1A1

L.2. THE SOCIAL ASPECTS OF PERSONALITY

1.) BODY LANGUAGE

-One that helps to convey message to other people and also considered as a
form of nonverbal communication which humans send and interpret such
signals subconsciously.

-It consists of body posture, gestures, facial expressions, and eye

movements.

2.) ON GREETING

- The handshake is the most familiar form of greeting in the world, however
in other countries, a handshake may be more different as what you may
have originally thought.

E.g. In Italy, two men are usually kissing cheek-to-cheek as their way of
shaking hands.

The act of waving “Hello”means ‘No” to most Europeans.

The “THUMBS UP” in Nigeria is a rude gesture.

Understand the following etiquette when shaking hands and make

sure that you observe them.

1.) Make sure that your hands are clean, at the very least
adequately maintained by regular manicure and trimming whenever
necessary, free from perspiration and should be warm, how you take
care of your hands gives your client or guest a sneak peek into your
character, a show of clean hands basically exudes confidence,
perspiration is simply a turn off, and cold hands give the impression
that you are nervous.
2.) A great hand shake should be executed professionally, politely
with a firm grip (note bone crushing), a warm smile, welcoming smile,
and eye contact.
 COMMUNICATION 1: Participate in workplace communication.

CSMC 1A1

3.) Be situationally aware, remember your client may be right or left

handed but do learn to use only one hand.