Contents

It is necessary that top management be committed as a prerequisite to benchmarking;...........................1

Describe how organizations should go about communicating with their customers..................................3
Explain the leadership characteristics that build and maintain followership..............................................4
If asked to assess a department's training needs go about it......................................................................6
Six Sigma......................................................................................................................................................7
Part B – TQM of MAX Myanmar Group...................................................................................................9

It is necessary that top management be committed as a

prerequisite to benchmarking;
If the company has success, it must evaluate its performance in a consistent manner.In
order to conduct business and set its own standards for its own processes, as well as recognized
industry leaders (they are opposed to using similar environments in other industries), On
management contrary, best practices must measure performance.In management languages, it is
called benchmarking.The reference process is relatively simple.Some news and practical
knowledge, such as everyone who wants the process to succeed.Thus, the following will focus
on the company's executives, students and the benefits of serving the public, this is a key step in
the reference process.One of the reference levels, step by step.

The steps involved in the benchmarking process are as follows:

(1.1) Planning

The owner's branch mark must be regarded as an important identification standard before
participating in the company's activities.For example, such events should be considered as
general issues and may give the company a competitive advantage, which will be the core
activity. I will send such a process, usually high cost, quantity or value. Get the comparative
evaluation result of the best result, and enter the entry that needs to redefine the unlock; the
selection of activities should be easily compared by measurement, so comparative measurement
Should be done. Before the overall process-based process participates in the standard process, it
must be taken into account. For example, damage to a basic skill used in small amounts indicates
that it can be improved.

As a result, many failures and errors are reduced (the flowchart of this process is considered an
ideal choice) to choose to record the details of these processes.There, the company's strategic
goals for its core business processes, customer expectations, and key success Factors have given
the company clear ideas.One of the company's strengths, weaknesses and problem areas is the
honest assessment process, such as large fines, which will be very useful.The planning process is
the next step, and you can measure your performance using the company benchmarks will serve
as the company of your choice.The company's only reference entity or operating performance
can be a collective group.These companies operate in a similar environment, otherwise there is
no doubt that they will achieve the goal of using a strategic approach to compare their
relevance.This will be great.As mentioned above, if the business process must be determined,
then you can check other forms and activi ties of such companies for use in practice.In addition,
it is always cautious until the company performs the benchmarking process to start discovering
its purpose.The method of export receivable must also be considered and recorded.Leaders and
managers can ensure smooth and timely implementation of the project in the event.The so-called
reference will be found to carry out the process.

(1.2) Collecting information

The knowledge information of main data and auxiliary data can be classified into sub-
texts.Secondary data refers to information that provides supplementary notes, while primary data
(the company here) refers to data collected directly in newspapers themselves, which are
obtained from publications or websites. Exploratory research, market research, informal dialogue
research, interviews and questionnaires are numerous, but there are still some of the most
popular methods of information gathering.By participating in the research, mainly due to the
benchmarking process, the company will implement the necessary data collection methods.The
phone is conducting a preliminary survey through questionnaires or standardized design
interviews, emails, or personal interviews during on-site observations, and if the reference
process is successful, it is important to record such data in a systematic manner.
(1.3) Fact analysis

Once enough data has been collected for the most important and sufficient analysis, such data is
sufficient.Data analysis (easy reference, with better graphic format) can be used for data
representation, process performance.

(1.4) Application

This is where speeches must be given throughout the benchmarking process.This usually
narrows the gap between the ideal and actual performance as much as possible, and eliminates
the need for far-reaching changes.

It is usually reduced by revolutionary changes that promote change, so it is necessary to

formulate legal actions planned in the emancipation of thoughts in order to maintain the
organizational culture.Management and employees have full responsibility for this process and
ensure that there are sufficient resources to Promote the necessary improvements to meet the
requirements.In this process, a successful reference is crucial..

Answer 2

Describe how organizations should go about

communicating with their customers.
Men and women usually need to have different benefits and rules to use different processes to
use features such as level of readability. Here are some different usual ways: Usually, the system
between the tasks centered on the woman and the task being performed, first has to build the
system and then interact directly with the user. Generally, if a task or object builds a system,
women do not need to resolve these issues before they go into internal resolution steps. We are
not allowed women to act at the request of men. This is because women are deliberately released.
Other consents are obtained at the level of the closest person. Interaction masks what is not
expressed in words. This may indicate that it is being properly recognized. It can be fairly
inactive, or when a female male becomes a male, deafness of neutral limbs can be deaf. Second,
considerable concentration causes sins and attitudes more directly, and many women face
unbelievers. Both people, as long as they think, have some messages to the west, as they are
thinking, not running, or when they aren't running, as they are thinking or explaining together I
am saving. There is no time and place for meetings, and women cannot get equal seats. Although
the pipe rebuttal is more common than women, the ratio of men to women is higher than that of
women. These people understand each other and are supposed to work properly, but they can't
prevent offset in some ways, in different ways, and in different ways. It works and can include
the following items:
In problematic environments, there are many engaged women who find this an "easy"
environment, which makes it difficult to manage and allows hiring and promotion decisions to be
accepted by customers. This means that others can hear these messages and may indicate that
others listen to these messages and agree to their disagreement. Or, when a woman becomes a
man, she may feel very uncomfortable and may hear a neutral limb story. Establishing so much
concentration and excitement or excitement to attack these people allows many women to come
into direct contact with their power and strength, who are truly delighted. It is used by each
person to portray a woman one down, or to resolve when a particular corner or other person
stands up. Men can't exclude certain strings from certain west. Or, women don't take up more
space. On the other hand, men were more common than men, but women were more common
than women. Some of the expressions used and some non-expressions.

Answer 3

Explain the leadership characteristics that build and

maintain followership.
As an example of development, senior leaders are developing an open cycle culture.
When it comes to employee development, we believe it is a good example, has made significant
progress, and that development is paramount. The cost of one of the best leaders to learn more
about an organization, but this is by no means illegal. This is the work to be done, spending the
discretionary energy behind the workforce. If you stop learning, drive! Express your hope
clearly.
Leaders strategically inspire and support the use of open and air communications. You
can see how to inspire people's goals in difficult situations. Leaders need to set clear performance
expectations and commitments and provide them to rich stakeholders and responsible
individuals. Check your learning. Most employees work and learn from their backgrounds, are
growing, and are always seeking love for their learning environment. Many managers who are
rushed in time or have competing priorities invest regret within a limited time. The good news is
that good leaders are an integral part of their day-to-day job responsibilities between work and
study in order to increase their “fuzzy lines”. They help create a learning environment because
they can be found each time the creation of staff engaged in task assignment is expected to
provide the appropriate solution to the challenge. Accelerate development.
A good leader of the most important tasks is the development of successors who
maintain the legacy of the leader and understand the nature of the leader. Your successors are
developing the most effective leaders, the leaders who are most likely to stay in the organization,
and are more satisfied with their most dedicated jobs and productive employees. You are very
important to the future of your organization. Pay attention to your personal growth and
leadership skills in order to choose the ones who can learn the behaviors you want to impose
your values and create talent. Of course, this takes time. Remember: But your leadership
mission. Apply new skills and gain support knowledge. A good leader is a new one-to-one coach
who can engage in day-to-day operations, require technical skills and knowledge of new
projects, and demand an overall vision of the organization and strategy. I can only teach at the
opportunity. All others described the steps that led to the distribution of donations to support the
growth of the sponsor. Transformational leaders believe that decentralized leadership is often
seen as a leader that guides, guides and ensures the development of others. Remember the
relationship. Effective interpersonal relationships between leaders and people demonstrate a
genuine dialogue, investment in writing, and a welcome to a vibrant, high-performance
organizational culture. If you don't have detailed information, it's a good idea to have a deep and
meaningful conversation. Conversation from the perspective of another person, rather than
listening to showing genuine attention and commitment to persuade others. We highly appreciate
the power of exploration dialogue. If you care, invest in listening to yourself. People promise
when they see your promise. Promote and advance employment opportunities.

We can help the best employee leadership, trends and political relationships, new career
development, and, of course, job and development opportunities. Give advice and use your own
experience. According to their recommendations, they will have their skills elsewhere, and some
people will grow significantly. It should not be performance by knowledge workers. Leaders
build a great deal of trust and respect the performance that employees know. Many "wise
people", with only about 30% to 40% of the employee and their manager's performance criteria,
help to get the job done better and provide fair and accurate feedback reports. Spontaneous
idiosyncrasy is immediate and aggressive regeneration. Their more regular performance
assessment does not help performance feedback, but they believe in this desire, especially
strength. Most managers (not management requirements) have a positive impact on employee
performance and are considered a powerful tool for formal performance evaluation. Employees
are above average and only 35% are reported to managers. Their rating is usually not a particular
praise. Good leaders need to capture people doing the right thing and point out the details at the
right time. Being recognized has advantages, emphasis, and influence.

Emphasize that active leaders also recognize strengths and strengths. That is, try not to
focus on the weaknesses and the unknown aspects of work, not the opposite. Just change to focus
on success. There is a great deal of participation and there is an urge to recognize and create the
value of positive energy. Also, in development, performance improvement does not mean that
performance differences are never discussed, whether they are directly related to the job or not
focused on a particular recommendation. Why does it survive for the most part? Unfortunately,
this is the main reason why your direct boss quits smoking. In other words, this is not a
command and control perspective, but a performance management-based organizational culture
is established in an environment that includes coaches, managers, and employee relationships in
order to continue to advance in working groups.

Answer 4

If asked to assess a department's training needs go about

it.

Training and development are important elements of human resource development. This is
traditionally a competitive high quality service and will play an important role in the need to
reduce costs and expectations for future growth due to the growth of customer technology. This
is also the importance of hiring new and increased workers to prepare the world. Training and
development needs for emerging economies and more individuals and employers will focus on
their impact. The Obama administration noted that writer Peter Drucker, knowledge workers,
and the fastest growing industry replaced by workers in the industry may be the result of training
and development. For example, in the United States, it is estimated that 75% of the population is
based on "skill" technology. It addresses developing countries, and the rights of developing
countries. For example, in Japan, the number of women traditionally working for men has
increased to provide the necessary vocational skills training, but it is not necessary to prepare for
physically demanding jobs. Sexual harassment policy, every job needs to be trained in the
required job skills. It is also important to understand other factors, as the need for training and
the need for developer training are ultimately responsible for the increased demand. In addition
to money, training has enabled him to work proactively for the personal development and
improvement needs of specific employee groups. We also update training on market trends,
employees, employment policies and other needs.
The following organizations need to enhance their training and development here to contribute to
two major changes. The word change covers almost everything. This is one of the biggest factors
supporting training and development needs. Certainly they have a direct relationship. The
changing needs of training and development, and the development of training, lead to the
evolution of individuals and organizations, and cycle to cycle. Specifically, changing the
required driving skills, company operating methods and competitive exchanges. Development:
This is just one. This is essential for training and development, which is a compelling reason.
Money is not the only motivation for working in the 21st century. There are more people who
find jobs without jobs than those who organize jobs. They saw its overall development. For
example, spirituality and self-awareness are developing around the world. People who are self-
conscious cannot work unless they are happy. Taking Ford as an example, the efficiency of
personal work does not seem to matter, which is true for everyone. It can raise the importance of
the individual soul and promote the well-being of the "self-awareness" course. However, the key
issue affecting organizational performance remains the formation and development of donations.
Organizations that want to lead the space market are just learning to spend on performance and
malicious productivity, rather than using it on program types that need to be emphasized.

Answer 5
Six Sigma eliminates system disadvantages and a set of practices to improve
processes. Internal or external failures address customer needs, such as specific product, process,
or service failures. Six Sigma quality control and comprehensive quality control, zero defects.
The goal of achieving quality levels through Six Sigma implementations has been improved to
ensure that progress is ready to be processed. «Six Sigma,-» Production capacity of powerful
real-time functional parameter set during the extraction process. Therefore, it can be said that the
quality process and function of Six Sigma Code can reduce the defect rate and produce high
quality products. The 6 sigma method is used worldwide to reduce and eliminate abandoned
changes. The "six sigma" method can be used to run large numbers of organizations in the
following areas: From the perspective of reducing rejections and conflicts, reducing customer
complaints, reducing field disappointment, energy consumption, reducing optimization
processes, reducing industrial costs, improving efficiency procedures and limits, and setting the
right mindset. It provides the capabilities of Six Sigma, the ability to effectively deliver business
benefits. Restores procedure effectiveness, workflow awareness and skills. High-risk industries
need support skills. . Improve management readiness. The management system and Six Sigma
reduce cycle time, improve production efficiency and quality. If society is not training Six
Sigma, skill sets can be used for different conditions through the Six Sigma method. Apply ideas,
methods, and tools to the workplace and recognize them from your colleagues, seniors, and
background values. Six Sigma belts are used for data collection and analysis.
Motorola has developed a set of working software that eliminates the Six Sigma code.
This improves the process flow and eliminates system drawbacks. From a product and service
perspective, defects are classified as ineligible. This means that you get exactly the same result
every time, based on the same quality. In particular, when business processes increase at each
level of Six Sigma quality impairment and failure occurs with a flaw of 3.4 (less than 1 million
chances), Six Sigma's potential goal is to improve quality and improve curriculum. To improve
the level. This means 1 million failures. In other words, you are always 3-4 times more likely to
make a mistake. Therefore, regardless of change, standard technology is the reason for solving
technology use problems, cost-reducing quality development, and quality improvement
problems. Sixth, implement these improvements in Sigma. -In the Doming-Check-Legal Cycle
DMAIC-inspired Deming program, the association implements rather than pinpoint the root
cause, but it repeats short-term investigations and repeats before returning. The solution is to
ensure that not only you but the sequence is invented. When starting a new process or product
design method, implementing DMADV with the DMAIC as the base system involves the
following five steps: It must be aligned with the business needs that need to be defined and
addressed for customer needs, issues, and process improvement goals. Run the future of the
current process and collect relevant data for comparison. Carefully determine relationships with
analytical factors, review all factors, and find the true root cause of the gods. Optimize your
solution based on a variety of analytical tools, identify improvements and process counts, and
use the data to identify the best problems. This is not the organization used to implement the
solution and guarantee embedded control. It is a continuous process and startup control device
and equipment.
DMADV is a basic system with 5 steps: It aims to explain customer needs and goals and
enable evolving business strategies. Each of them fulfills important requirements. Both are based
on growth. However, several restrictions are used. Six Sigma Mask Wrap focuses on the issues
of price and quality measurement systems, reducing performance changes and process quality.
However, the processing flow cannot be optimized. The goal is not to improve process
performance and significantly reduce cycle times and other process costs, even if thin. When
used together, these methods complement each other and enhance their functionality. Reasons to
Choose Lean Six Sigma Name; We recommend using the full list below. We use human
resources, investment, time, space, tools, machinery, development, transportation and movement
to produce goods and services. "Slim and lean manufacturing" means the same as Toyota's
production method. It's simple, but it's the largest and most reliable car company in the world,
which makes Toyota one of your production processes while reducing scrap rates. Time can
reduce costs. Provides flexibility.

Part B – TQM of MAX Myanmar Group.

Max Myanmar Group is one of the most important companies in Myanmar and its reputation
derives from the innovation of inexperienced companies that drive and inspire leadership.
Through clear hallucinations, strong organizations, and actionable executives, teams can use
their talents quickly and effectively to create and realize price-effectiveness. Recognized as a
representative of the heritage organization, Pzasidcnt U Za »Za» aims to provide insight into his
currency and also challenges Valaniab @, the group's most important asset. For example, the
first day of establishment was Mox Myanmar Co. ltd. In 1993, the company began operations
using Japon's x'ehicles carriers. Despite the rapid development strategy, in industrial
construction, the cresol engineering and logistics energy fields continue to deteriorate.
Transportation fans and accommodation services. The diverse strengths of our group include the
following business units, which consist of functions independent of their management team.

1) Max Ener Co., Ltd.

2) Mox Well Trading Co.. Ltd.

3) Mfix Mjonmor Construction Co,. Ltd,

4) Max Hotels Group

5) Max Myanmar Manufacturing Co.. Ltd.

5) Mox Highw’ay Co., Ltd.

7) Shw’e Y;iung Pjo Agro Co., Ltd.

8 Max Logistics Co.. Ltd

Support for accelerated growth; the requirements of an emerging economy are many. And strong
local partners are needed to move things forward. One of them is Max logistics Co., ltd., newly
fashioned towards support the enlargement of the group and the request of the country aimed at
conveyance and logistics. Max logistics offers opportune and blank answers aimed at cargo
transport storing and delivery and hoard cable management. Your staff is well skilled and@
dictated to proposing beyond hopes towards serve your clienteles healthy. Max Singapore
holdings Pte. Ltd. was established in Singapore in 2012 and focuses on exploring investment
opportunities in Singapore and Myanmar.

Vision

We will pursue the entire country for example a guiding body during
Myanmar towards develop aimed at interested parties.

Mission
We are leading an improved development during people's lives for example a development
agent. Our varied commerce portfolio delivers us svith numerous breaks which may deliver joy,
achievement, protection and affluence, and on the identical phase admiration the milieu and
milieu during that we live.
The object isPractice of Group Business Management Staff Max Mj aiunar a @ beliavioral

After the illness worsens, locals and communities agree to the land of the country and do
everything they can to buy it.

Quality control; recycling technical activities ensures comprehensive quality control. Also, the
statistical quality for the purpose is the same. This includes some reaction protocols to prove that
ladder actin was fully executed. The quality control plan includes the following elements:
monthly maintenance and standardization of research and sensors. Collect Large Samples
»Reinstall the probe and send it to the lab for analysis. After the reinstallation, notify the
developer of the configuration area of the administrative resizing. Once the lab ink quote is
complete, notify the spreadsheet to use the cxamplc results

Quality assessment, quality action pilot to quantify the loss of quality control efficiency. In
addition, if not permitted, the actual price will be within the quota range, and if you can not close
the browsing for a short period of time, the browsing permission in a narrow place will be short

In the past, quality control procedures were a common part of the enterprise and were often
overlooked. The company doesn't currently tolerate this situation, which is an important part of
its overall customer base, and to make a profit, it must strictly adhere to the requirements of its
overall quality assurance department. Leader a

It plays an important role in humanized quality. Moreover, today I have to take some steps to
achieve my goals continuously. There are many people to explain the company's overall quality
control TQM procedure. Leadership law practices these principles. Without good leadership,
good management procedures can be significantly less effective. Companies can use industry
best practices, but with the guidance they need, smooth quality control can be motivated to
succeed. Leadership is an important part of the overall government strategy. It is unclear if
leaders can maintain this attitude. Because these things are still responsible. Because during the
rise of business organizations, leaders may consider themselves as individuals because of the
high-quality examples they encounter in the industry. Can be guided by Appearance The actual
lcadcr is not command controlled and may be "disgusting". People at the front line that respect
the quality of their people must be fully familiar with the active response plans of the outside
world. Leaders need to pay special attention to investigations
For a highly competitive market. This includes a flexible approach. When you win chess, an
accurate illusionary leader reacts to your opponent's movements.

Dci'elop a strategy and then put it into practice: Again, like chess and ei'cn, tile leaders should
integrate Eitiployee instead of posting different comments. Unique ability and talent

During the integration process, »High quality output cannot be guaranteed during this process.
Of course, this is the goal of a good management department at ei’cn. Mrotek. J (2 tons) 14)

What is true total quality control? *; More precisely, the key feature of hole quality conversion
TQM is how to deal with long-term satisfaction of customer needs

Do other organizations support the TQM approach of participating in user-friendly products,

convenience and cultural processes? What are the factors that led to the emergence of the TQM
method? Below are the eight key elements of a common excellence conversion plan and
customer-centric exenion bj ASJ 1. Excellence is the opinion of two employees as determined by
the customer.

A common goal of other business organizations is the responsibility of former employees. 3

Process Center: ASQ explains this, the process is to sort the input ladder from i endor

Continuous production planning is the sequential design of the behavior of other facilities
during the production process so that the behavior is gradually and continuously improved. A
competent division dedicated to continuous development knows the importance of these actions
to improve product excellence, increase customer satisfaction, and increase productivity and
profitability. 4 dill "Continental Empire's Major Industrial Applications"; various industrial
application areas include: The steps help you understand the confusion and bottlenecks in your
people and groups.

Hai du arc-Pi pipeline application. Based on Hardu's customer-centric feedback,

manufacturers use continuous improvement plans to improve the quality of their products,
thereby reducing the efficiency costs of production processes in the near future. I'm dusty and in
central industry »» the ice seen here is uninterrupted Developers can efficiently increase
efficiency and expand the release range of scociccnc. A softer AI company. The arc method is
essential in many theoretical studies and rehearsals of arc growth, including arc descent. Implicit
life means that an organization that performs well in the process of continuously improving
performance considers its price and reflects recruitment and education. This situation also
applies ii. Orkcr ratings and rewards, uncertainty, at this company, I am a good company and see
signs of continuous improvement in every aspect of our culture. Constant Secret development is
a way of being, not a process enthusiast of short-term remediation. John Lee (2018)

References

Victoria C, experience.com. (2017, June 29). Gender Communication Differences and Strategies.
December 20th, 2018, from: https://www.experience.com/advice/professional-
development/gender-communication-differences-and-strategies/

James A, govleaders.org/action-plan.htm (2018). Action Plan to Achieve Breakthrough

Improvement in Employee Productivity and Leadership Effectiveness. December 20nd, 2018,
from: https://govleaders.org/action-plan.htm

Prachi Juneja, MSG Management Study Guide. (2018). Training and Development - Meaning, its
Need and Importance. January 20nd, 2019, from:
https://www.managementstudyguide.com/training-and-development.htm
www.must.edu. (2011-2018). The Macau University of Science and Technology. January 20 th,
2019, from: https://www.must.edu.mo/en/qa/qaintro/benefits-and-purposes

Julia P, www.mreach.com. (2014, July 18th). The role of the quality assurance team in your
marketing. December 23rd , 2018, from: https://www.mreach.com/insights/post/role-quality-
assurance-team-your-marketing

Jonathan Chapman , www.british-assessment.co.uk. (2017, May 13th). The-8-principles-of-

quality-management. December 20 th, 2018, from: https://www.british-
assessment.co.uk/guides/the-8-principles-of-quality-management/

Senga Briggs and William Keogh ,www.management.com.ua. (2001, December 18th). Integrating
human resource strategy and strategic planning to achieve business excellence Section: Human
Resource Management. December 23rd , 2018, from:
http://www.management.com.ua/hrm/hrm017.html
Business.com Editorial Staff, www.business.com. (2017, February 22nd ). 6-steps-to-improve-
organization-performance-2. December 22nd , 2018, from:https://www.business.com/articles/6-
steps-to-improve-organization-performance-2/Business.com / Strategy /