11.

2 STANDARD REPAIR TIME/OPERATION CODE REVIEW

 
You may request that Kia review the labour time allowances and number of operation
codes in the Kia Labour Time Standard (LTS) manuals by submitting the Request for
Repair Time Review to KCI.

Labour Time Standard Development Procedures

The time (in hours and/or tenth of an hour) to complete a replacement, overhaul,
and/or adjustment operation is provided in these labour time standards. The time is
developed by KIA MOTORS CORPORATION personnel under conditions equivalent
to a typical dealership. Each Labour Time Standard is developed under the following
conditions:

1. Use of engineering prototype vehicles. These vehicles have been tested

under accelerated durability programs and have accumulated high mileage
while subjected to mud, gravel and water/salt tests. Actual production vehicles
are used for final review and verification.
2. Use of normally available hand tools and equipment. All available special
service tools and/or equipment which are required to perform quality repairs
and necessary confirmation testing.
3. Use of repair procedures prescribed in applicable Kia workshop manuals.
4. Use of competent generalist mechanic (not specialists in any particular
vehicle system) who have attended Kia Service Training Education and who
are qualified by certificate.

Content of Labour Time Standard

Each labour time includes the following:

 The portion of operation associated with the actual removal of part(s)

 Disassembly/cleaning, reassembly, installation, measurement and gasket
removal
 Emission control functional checks, quality control and/or adjustment of the
affected component or assembly including routine normal diagnosis time
 Time allowed for seized or broken fasteners
 Road tests
 Other associated time such as obtaining the vehicle, moving the vehicle in
and out of the work shop, putting the vehicle on a lift or jack
 Obtaining and returning hand tools, power tools, special tools and equipment
 Compensation for technical fatigue and personal time allowance delays due
to changing the work position

Standard Review Procedures

Review Policy

A formal system is established to provide a validation process for Kia’s Labour Time
Standards. It is Kia’s intent that every effort be made to maintain the accuracy of
these times. KIA will review and adjust if necessary any time which is inconsistent
with the time actually being spent in dealership during warranty repairs.

Review Procedure
In order to assure an accurate appraisal of a labour time which may be in question,
the following steps must be followed completely.

Dealer Action

o Use the “Request for Labour Time Review” form (attached) and be
sure the form is completely filled out. This form assures the review of
the specific time in question by describing each step of time
accurately.
o Use one form for each specific time in question (or combination if
times represent one repair job)
o Provide specific performance data for the accomplishment (repair
punch times). KCI will match search same repair request from other
dealers to comprise two (2) repair times for comparative analysis.
o Identify the individual technician involved as it may be necessary to
review the process with them.
o Provide all pertinent comments which may help in identifying why the
LTS does not seem correct.
o Forward the complete form to KCI Warranty Department/Labour Time
Review Fax # 905-501-5096. Incomplete request will not be
considered (i.e. missing punch times for review).

KCI Action

Upon receipt of the request, KCI will take the following actions:

o Review the labour operation in question by time and motion study in

our Corporate Technical Centre. Operation code review (the work) will
be completed two (2) times and average time taken.
Recommendations and assistance will be offered according to the
findings of this review.
o If KCI Technical Centre review confirms opposite findings (LTS time is
correct). KCI Warranty will communicate with the dealership the result
of the review.
o If KCI Technical Centre review concurs with the dealer’s findings, a
request is forwarded with all the necessary findings to KMC to change
labour hours. (KCI will copy dealer with the communication to KMC)
o Once final results are received, KCI Warranty will communicate with
all dealers.

Note: KMC has the final decision to effect changes.

Sth else

We will provide you with a basic labor estimate in an email that can be
viewed, saved or printed for future use . Auto repair costs are on the rise
so make sure you know what your getting into before you go to the dealer
for repairs. Car Repair Estimates are available free for US Cars and
Trucks from 1990 to 2013.

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Basic Shops Rates for by the hour jobs

Less than 1/2 hour repairs and services

wiper blades
air filter
tire pressure
headlight bulb

1/2 hour repairs and services

oil change
tire rotation
tire repair
cabin air filter
serpentine belt
front or rear shock - each

1 hour repairs and services

front disc brake pads

front hub bearing - each
front strut - each
4 tire installation
transmission service
coolant change service
computer diagnostic scan
air conditioning service