E-CQS (Expanded Cultural Intelligence Scale) ©

© Cultural Intelligence Center 2018. Used by permission of Cultural Intelligence

Center.
Note. Use of this scale granted to academic researchers for research purposes only.
For information on using the scale for purposes other than academic research (e.g.,
consultants and non-academic organizations), please send an email
to info@culturalq.com

ERASMUS+ PROGRAMME, KEY ACTION 2

CAPACITY BUILDING IN HIGHER EDUCATION

Furthering International Relations Capacities and Intercultural

Engagement to Nurture Campus Diversity and to Support
Internationalisation at Home (FRIENDS)

Unit 1: Introduction to the IACD MOOC

Assignment 1

Аt the very beginning of our cultural awareness journey, I suggest that you should do a
cultural intelligence self-assessment test to evaluate your preliminary cultural
knowledge, your motivation and the ability to adapt in your interactions with people from
other cultures.
The following Cultural Intelligence scale (QCS) provides us with a great opportunity to
measure our four main individual capabilities:
1. CQ Drive – measuring our motivation to communicate with people from different
cultures
2. CQ Knowledge – relates to our knowledge about the differences and similarities
between people from different countries
3. CQ Strategy – related to our ability to plan in advance our communication
approaches in intercultural situations
4. CQ action – reflects our ability to adapt to an unexpected communicative situation
which has not been planned
Since the main purpose and task of this course is to help you develop and increase your
cultural competence and skills needed for a more effective intercultural communication,
you may find it useful to compare the scores of your four capabilities, measured at the
beginning and at the end of the course.

This project has been funded with support from the European Commission. This publication reflects the views
only of the author, and the Commission cannot be held responsible for any use which may be made of the
information contained therein.
There are no right or wrong answers. The higher the score, the more skillful and
confident someone is to observe, evaluate and interact in intercultural
communication. Please take notes of your self-assessment results and make sure to
keep the information for further comparison at the end of our course.
Before taking the test, please provide the following information:
1. Gender:
 Male
 Female
2. Age
 18 - 19 years old,
 20 - 24
 25 – 29
 30 – 39
 40 +
3. Nationality:
_______________________________________________________
4. Education
 Undergraduate university student
 Graduate (Bachelor degree)
 Postgraduate (Master degree and Ph.D.)
5. Programme of study
________________________________________________________
6. How long have you lived outside your home country (for studies or work)
 1 to 3 months
 4 to 6 months
 7 to 12 months
 1 to 2 years
 3 to 5 years
 5 years +
7. How often in your daily life do you happen to communicate with people from other
countries:
 Never
 Hardly ever
 Sometimes
 Often
 All the time

This project has been funded with support from the European Commission. This publication reflects the views
only of the author, and the Commission cannot be held responsible for any use which may be made of the
information contained therein.
Instructions:
1. Read each statement and select the response that best describes your capabilities
relative to those of your peers.
2. Select the answer that BEST describes you AS YOU REALLY ARE (1=strongly
disagree; 7=strongly agree)
3. For scoring, you should average the items for each sub-dimension and then
average the sub-dimensions to create average scores for each of the four factors.
Finally, calculate your overall CQ score. Detailed instructions for how to calculate
your scores is provided after the test.
4. Write the 11 sub-dimension, the 4 factor scores and your overall CQ result in the
space assigned after the test.

FACTOR 1 MOTIVATIONAL CQ (the ability to direct and maintain our energy towards
functioning and performing in intercultural situations)
SUB-DIMENSION 1 (IM)
Q1 Intrinsic Motivation I truly enjoy interacting with people from different cultures.
Q2 Intrinsic Motivation I thrive on experiencing cultural differences that are new to
me.
Q3 Intrinsic Motivation Given a choice, I prefer working with people from different
(rather than similar) cultural backgrounds.
SUB-DIMENSION 2 (EM)
Q4 Extrinsic Motivation I value the reputation I would gain from living or working in a
different culture.
Q5 Extrinsic Motivation Given a choice, I would value the tangible benefits (pay,
promotion, perks) that could be gained from an intercultural interaction more than a
same culture interaction.
Q6 Extrinsic Motivation I value the credibility I would gain from developing global
networks and culturally diverse connections.
SUB-DIMENSION 3 (SE)
Q7 Self-Efficacy to Adjust I am very confident I can persist in coping with living
conditions in different cultures.
Q8 Self-Efficacy to Adjust I am sure I can handle the stress of interacting with people
from cultures that are new to me.
Q9 Self-Efficacy to Adjust I am quite confident I can socialize with locals in a culture
that is unfamiliar to me.
FACTOR 2 COGNITIVE CQ (it represents our knowledge about cultures and cultural
differences)
SUB-DIMENSION 1
Culture General Knowledge (CGK)
Q10 Values I can describe different views of beauty and aesthetics across cultural
settings.
Q11 Values I can describe the different cultural value frameworks that explain behaviors
around the world.

This project has been funded with support from the European Commission. This publication reflects the views
only of the author, and the Commission cannot be held responsible for any use which may be made of the
information contained therein.
Q12 Values I can describe differences in family systems and the varied role expectations
for men and women across cultures.
Q13 Business I can describe similarities and differences in political systems across
cultures.
Q14 Business I can describe the legal and economic systems of other cultures.
Q15 Sociolinguistics I can speak and understand many languages.
Q16 Sociolinguistics I know the rules (e.g., vocabulary, grammar) of other languages.
SUB-DIMENSION 2
Context-Specific Knowledge (CSK)
Q17 Leader I can describe the ways leadership styles differ across cultural settings.
Q18 Leader I can describe how to put people from different cultures at ease.
Q19 Leader I can describe effective negotiation strategies across different cultures.
Q20 Leader I can describe different ways to motivate and reward people across cultures.
Q21 Leader I can describe effective ways for dealing with conflict in different cultures.
FACTOR 3 METACOGNITIVE CQ (our capability to gain and evaluate new cultural
knowledge)
SUB-DIMENSION 1 (P)
Q22 Planning I develop action plans before interacting with people from a different
culture.
Q23 Planning I think about possible cultural differences before meeting people from
other cultures.
Q24 Planning I ask myself what I hope to accomplish before I meet with people from
different cultures.
SUB-DIMENSON 2 (A)
Q25 Awareness I am aware of how my cultural background influences my interactions
with people from different cultures.
Q26 Awareness I pay very close attention to how culture may influence what is
happening in a situation.
Q27 Awareness I am carefully conscious of how other people’s cultural background may
influence their thoughts, feelings, and actions.
SUB-DIMENSION 3 (CH)
Q28 Checking I make sure I adjust my understanding of a culture while I interact with
people from that culture.
Q29 Checking I double check the accuracy of my cultural knowledge during intercultural
interactions.
Q30 Checking I carefully adjust my cultural knowledge after a cultural
misunderstanding.
FACTOR 4 BEHAVIORAL CQ (it reflects the capability to adjust our behaviors to different
cultural contexts).
SUB-DIMENSION 1 (SA)
Q31 Speech Acts I modify the way I disagree with others to fit the cultural setting.
Q32 Speech Acts I change how I make requests of others depending on their cultural
background.
Q33 Speech Acts I vary the way I show gratitude (express appreciation, accept
compliments) based on the cultural context.
SUB-DIMENSION 2 (VB)

This project has been funded with support from the European Commission. This publication reflects the views
only of the author, and the Commission cannot be held responsible for any use which may be made of the
information contained therein.
Q34 Verbal Behavior I change my use of pause and silence to suit different cultural
situations.
Q35 Verbal Behavior I vary my verbal behaviors (accent, tone, rate of speaking) to fit
specific cultural contexts.
Q36 Verbal Behavior I modify the amount of warmth I express to fit the cultural context.
SUB-DIMENSION 3 (NVB)
Q37 Non-Verbal Behavior I modify how close or far apart I stand when interacting with
people from different cultures.
Q38 Non-Verbal Behavior I change my non-verbal behaviors (hand gestures, head
movements) to fit the cultural situation.
Q39 Non-Verbal Behavior I vary the way I greet others (shake hands, bow, nod) when
in different cultural contexts.

SCORING GUIDE
Motivational CQ
Sub-dimensions
Intrinsic motivation (IM) = Q1 + Q2 + Q3 = ___ result divided by 3 = ___
Extrinsic motivation (EM) = Q4 + Q5 + Q6 = ___ result divided by 3 = ___
Self-efficacy (SE) = Q7 + Q8 + Q9 = ___ result divided by 3 = ___
Motivational factor score = IM average result + EM average result + SE average
result = the sum divided by 3 = ______ (7 max)

Cognitive CQ
Sub-dimensions
Culture-General Knowledge (CGK) = Q10 + Q11 + Q12 + Q13 + Q14 + Q15 + Q16 = ___
result divided by 7 = ___
Context-Specific Knowledge (CSK) = Q17 + Q18 + Q19 + Q20 + Q21 = ___ result divided
by 5 = ___
Cognitive factor score = CGK average result + CSK average result = the sum divided
by 2 = ______ (7 max)

Metacognitive CQ
Sub-dimensions
Planning (P) = Q22 + Q23 + Q24 = ___ result divided by 3 = ___
Awareness (A) = Q25 + Q26 + Q27 = ___ result divided by 3 = ___
Checking (CH) = Q28 + Q29 + Q30 = ___ result divided by 3 = ___
Metacognitive factor score = P average result + A average result + CH average result
= the sum divided by 3 = ______ (7 max)

Behavioral CQ
Sub-dimensions
Speech acts (SA) = Q31 + Q32 + Q33 = ___ result divided by 3 = ___
Verbal behavior (VB) = Q34 + Q35 + Q36 = ___ result divided by 3 = ___
Non-verbal behavior (NVB) = Q37 + Q38 + Q39 = ___ result divided by 3 = ___
Behavioural factor score = SA average result + VB average result + NVB average
result = the sum divided by 3 = ______ (7 max)

This project has been funded with support from the European Commission. This publication reflects the views
only of the author, and the Commission cannot be held responsible for any use which may be made of the
information contained therein.
Your CQ total score = Motivational factor score + Cognitive factor score +
Metacognitive factor score + Behavioural factor score = ______ (28 max)

AN EXAMPLE OF SCORE CALCULATION

FACTOR 2 COGNITIVE CQ (it represents our knowledge about cultures and cultural
differences)
SUB-DIMENSION 1
Culture General Knowledge (CGK)
Q10 Values I can describe different views of beauty and aesthetics across cultural
settings. - 5
Q11 Values I can describe the different cultural value frameworks that explain
behaviors around the world. - 4
Q12 Values I can describe differences in family systems and the varied role expectations
for men and women across cultures. - 3
Q13 Business I can describe similarities and differences in political systems across
cultures. - 4
Q14 Business I can describe the legal and economic systems of other cultures. - 3
Q15 Sociolinguistics I can speak and understand many languages. - 6
Q16 Sociolinguistics I know the rules (e.g., vocabulary, grammar) of other languages. - 5
SUB-DIMENSION 2
Context-Specific Knowledge (CSK)
Q17 Leader I can describe the ways leadership styles differ across cultural settings. - 4
Q18 Leader I can describe how to put people from different cultures at ease. - 4
Q19 Leader I can describe effective negotiation strategies across different cultures. - 5
Q20 Leader I can describe different ways to motivate and reward people across cultures.
-3
Q21 Leader I can describe effective ways for dealing with conflict in different cultures.
-2

Cognitive CQ
Sub-dimensions
Culture-General Knowledge (CGK) = 5 + 4 + 3 + 4 + 3 + 6 + 5 = 30 divided by 7 = 4.28
Context-Specific Knowledge (CSK) = 4 + 4 + 5 + 3 + 2 = 18 divided by 5 = 3.6
Cognitive factor score = CGK average result (4.28) + CSK average result (3.6) = 7.88,
the sum divided by 2 = 3.94 (7 max)
THE COGNITIVE FACTOR SCORE IS 3.94

This project has been funded with support from the European Commission. This publication reflects the views
only of the author, and the Commission cannot be held responsible for any use which may be made of the
information contained therein.