Assignment A13S18

Instructions. Prior to reading the chapters in Lead: How Effective Leaders Get Things Done,
respond “true” or “false to the questions in Column 1 of Worksheet 13A. Then read the
chapters and mark the book answer in Column 2. In Column 3, summarize information from
the book to justify your book answer.

13A. Review Questions—Ch 17-18 Morale, Attitudes

171. High pay does not necessarily promote good morale.
172. The book says that morale is more important than performance.
173. Generally, low performance over time will lead to low morale.
174. During economic downturns, it is necessary to maintain high performance if you want to
maintain high morale.
175. While both are important, morale is more important than departmental performance.
176. Putting people in jobs that fit their talents is a good way to improve morale.
177. Good performance is necessary for long-term high morale.
178. During economic down turns, it is often necessary relax policies to improve morale.
179. If you experience persistent, low morale, this may be a signal to consider other options.
180. Effective leaders do not always try to do the popular thing.
181. Good leaders can significantly improve employees’ bad attitudes.
182. Company experiences have shown that transfers to another department within the
company is often a productive way of improving an employee’s attitude.
183. Productive employees who exhibit a nuisance attitude probably should just be tolerated
by management.
184. Research shows that one whining employee can ruin the attitudes of the entire
department.
185. Effective training programs can significantly improve the attitudes of most whiners.
186 An internal transfer is often a good option for employees who like to argue with their
bosses.
187. Unfortunately, employees with bad attitudes are unlikely to improve their attitudes.
188. Effective leaders use compassionate discipline when dealing with bad attitudes.
189. Effective leaders may put up with some whining from highly productive employees.
190. Unfortunately, training programs seldom significantly improve bad attitudes.
 Exercise 13B. Savage/Davenport
Comparison
Instructions. Insert the DVD of “Twelve O’clock” High into your computer; fast forward to 1:23:30
and view to 1:32:45. Record your answers to the following questions in Column 2 of Worksheet
13B. Justify your answers in Column 3. You may refer to previous segments of the film.

1. The pilot, Bishop, exhibited a very negative attitude.

a. true b. false

2. Savage was more concerned about performance than morale.

a. true b. false

3. Davenport was more concerned about performance than morale.

a. true b. false

4. Savage identified more with the crew than with the mission.

5. Davenport identified more with the crew than with the mission.

6. At this point, the performance of the crew is

A. disappointing, far below expectations
B. below expectations but improving
C. meets expectations, very good
D. exceeds expectations, excellent

7. At this point, the morale of the crew is

A. disappointing, far below expectations
B. below expectations but improving
C. meets expectations, very good
D. exceeds expectations, excellent

8. In your current job, would you prefer a leader more like Savage or more like Davenport?
a. Savage b. Davenport

9. List and explain three leadership principles that you could take away from the film and apply to
your real-life situations.
 Worksheet 13A. Review Questions Ch 17-18
(You may expand the cells when writing your explanation.)

Col 1 Col 2 Col 3. Book Explanation

F F 171. High pay is one of the best ways to boost morale.
F F 172. The book states in the first paragraph that although morale is important
it is trumped by performance.
T T 173. If you aren’t happy in the workplace and your management is blatantly
upset it can kill morale.
T T 174. Keeping the performance high is a sure-fire way to bring the low morale
up.
F T 175. Morale is going to need to be high to get performance up.
T T 176. Doing something that seems second nature is a good way to keep
morale high, put people in places they fit in best.
T T 177. To achieve high morale you must be able to celebrate which means good
performance.
F F 178. It is most important to keep morale high during downturn to reverse the
negative output.
T T 179. If worst comes to worst you may consider leaving the company.
T T 180. Effective leaders do what is necessary for the good of the company.
T F 181. Bad attitudes are normally set in stone.
T 182.
F T 183. If you aren’t going to terminate the employee then you will have to learn
to tolerate.
T F 184. Training programs are not very effective at stopping whiners.
F F 185. Effective training programs do not help with bad attitudes.
F F 186. Transfers do not help change bad attitudes, this was one of the myths.
T T 187. Attitudes are hard to change, try to hire people with good attitudes.
F T 188. Sometimes you have to reason with them.
F T 189. Ignoring the bad attitudes sometimes may be necessary with effective
employees.
T T 190. Training programs rarely help bad attitudes.

How many answers in Column 2 were consistent with the answers in Column 1?

Worksheet 13B. Savage/Davenport

Comparison
(You may expand the cells when writing your explanation.)
 1 2 3. Justification
1. F Bishop won a medal of honor and was enlisted to help improve morale.
2. T Savage had an abrasive manner to his leadership that can be misinterpreted.
3. F Davenport put his men’s feelings well ahead of his own.
4. F His end game was completing the mission no matter what.
5. T His concern was the crew’s wellbeing from the start.
6. C
7. A
8. A
9.
1. Sometimes going against what leadership says because you know it
will improve performance.

2. Keeping yourself tight with subordinates and knowing them on a

personal level as did Davenport.

3. Do not be afraid to punish those that are not aligned with the goal.