T Guide PForce1000914

V100914
PIANOFORCE TROUBLESHOOTING GUIDE
PROBLEM CAUSE .
REMEDY . .
TROUBLESHOOTING GUIDE
for the Pianoforce Retrofit kit and the Baldwin CM II
by Michael Rooks
National Tech Support Manager for Pianoforce
version 100914
IMPORTANT
DO NOT ATTEMPT ANY REPAIRS OR "JIGGLE" WIRES WITH POWER ON!
DO ALL CORRECTIONS WITH POWER OFF !! P 1
V100914
PROBLEM CAUSE .
REMEDY . .
110 AC Slideout panel Power

receptacle (6.3amp fuse) switch FLOW CHART for
PIANOFORCE Player System
(internal)
110v 110v 110v
(2.5 amp fuse)
40v 40v (internal)

DC DC Cardiod
16 amp
Recept. fuse Transformer Switched
for ECR holder Outlet (110 v)
cable POWER SUPPLY
40 vDC
MOD ECR Rail
LD0
CD fuse ECR fuse LD1
LD2
LD3
Soundboard Sensor
40 V DC
+ control
circuits
Back side of Performer CD controller
IMPORTANT
V100914
PROBLEM CAUSE .
REMEDY . .
I. POWER SUPPLY
A. No power when Power Supply switch is turned
on
1. AC power unplugged from wall
a. Plug AC cord into live outlet

2. Main fuse, 6.3 amp is blown
a. Pull fuse from recessed holder next to power
switch and replace with 6.3 amp fuse provided in kit
(See Fig. 1 below)
6.3 amp fuse holder

16 amp fuse holder
Fig. 1 Recessed holder for 6.3 amp fuse
3. 16 amp fuse on outside of PS is

blown from "blown" driver on ECR
rail
(Symptom: when new fuse is
installed and system is turned on, 1
note plays once, then All notes play
once
b. Replace ECR rail
4. Other short - pinched wire, etc. -

- on primary selenoid circuit (multi-
colored cable ECR to Power
Supply
a. Replace ECR rail
B Piano plays notes -- no audio

1. Speaker power switch not on
a. Turn switch on
2. Audio cable not connected or
bad
a. Plug in cable or replace cable
3. 2 1/2 amp buss fuse INSIDE
power supply is blown
a. Replace with identical 2 1/2 amp fuse
b. Unplug device in switched outlet and use multi-
strip
IMPORTANT
V100914
PROBLEM CAUSE .
REMEDY . .
II. ECR RAIL
A. ECR Rail plays notes out of order
1. Solenoids are plugged in out of
sequence into ECR Rail
a. Pivot ECR rail to vertical position and replug
solenoids in correct sequence
B. ECR Rail does not power up -- no LEDs light

up on ECR rail
1. Multi-colored cable from ECR
rail to Power Supply is not plugged
into power supply
a. Plug in cable to power supply -- with POWER
OFF !
2. Multi-colored cable is damaged

or its male connector is damaged
a. Replace ECR rail
3. Micro fuse on ECR rail is

"blown" from overload or spike
a. New fuse from DIGIKEY 800-344-4539
Part # F2600CT-ND
Pico Fuse # F260 0CT-ND in the ECR Rail
ECR Rail Fuse
CD Fuse ECR Rail Fuse
CD Fuse
Fig. 2 The two fuses ae located to the left and Closeup of two fuses -- CD fuse is perpendicular to
above the red and black wires in the above picture Fig 3 rail length; ECR rail is parallel to rail length
C. Notes play "backwards"--during test, notes go

in reverse order to normal -- 5 to 84
1. ECR rail is installed

"backwards"--Mulit-colored cable
should come from the bass side
a. Turn KMR switch (in ECR rail window) to
"on", reverse of its normal off position to "mirror" the
normal key mapping
D. Notes do not play -- CD power-on sequence

includes "G0", "00" then "88" (MK II
Ensemble ONLY)
1. Cables may not be seated in
receptacles
a. With power off, recheck connection of cables
into their receptacles
IMPORTANT
V100914
PROBLEM CAUSE .
REMEDY . .
2. ECR rail may need to be "reset"
a. Turn power off, wait 1 minute and turn power on.

3. ECR rail has lost its software.
See pg 15, 1.14--Firmware
Upgrade Procedure of install
manual
a. Reinstall current version of ECR rail software
with either CD (MKII) or Internet (Performer)
CONTROLLER
ENSEMBLE -MK II
A. MK II CD does not light up
a. Plug power cord into live ac outlet

2. Power switch on Power Supply
is off
a. Turn on power switch on Power Supply
3. White data cable from ECR rail

to CD not properly seated in
connectors
4. White data cable is bad or will

not "lock" into female connector on
either ECR rail or CD
a. Replace white data cable

5. Female data cable connector on
back of CD has gold connector pins
that are broken or sticking out of
connector
a. Replace CD unit
a. Test for 40 v power to end of cable at back of
MKII with CD Fuse Tester (shown)
Step 1 - Turn off power at PS or unplug from wall
Step 2 - Unplug cable from back of MKII
Step 3 - Plug cable into CD fuse tester
Step 4A - Turn on power, if LED DOES light in

tester, then power is present up to the end of cable
GO TO Step 5
Step 4B - Turn on power if LED DOES NOT light

then fuse needs to be replaced. GO TO step 6
Fig 4 CD fuse tester
Step 5 - Replace MKII controller
Steo 6 Replace fuse in ECR rail with new fuse from

DIGIKEY 800-344-4539 Part # F2600CT-ND
(see picture on page 3)

B. CD does not read disk
1. CD is scratched or dirty
a. Clean CD or replace with another CD
IMPORTANT
V100914
PROBLEM CAUSE .
REMEDY . .
2. Electronic "eye" in bottom of CD

tray is 'fouled' by fingerprint or
otherwise dirty
a. Clean with commercial CD cleaner
b. Repalce CD tray and/or unit
C. CD does not open tray when button pushed

1. Bottom of metal housing under
CD tray is bent up and jamming
tray
a. Use slim "blade" and move housing away from
tray
b. Electronic button on tray is defective -- replace

tray &/or CD Mark II unit
c. Loosen screws attaching unit to keybed. Unit

must "float"
D. CD plays audio only--piano does not play

connectors
a. With power off, recheck data cable connection at
both ends of cable

that are broken or sticking out of
connector
a. Replace CD unit
a. Replace fuse in ECR rail with new fuse from
DIGIKEY 800-344-4539 Part # F260 0CT-ND
(see picture, page 3)
e. ECR rail has losts its software.

See pg 15, 1.14--Firmware Upgrad
Procedure of install manual
1. Reinstall current version of ECR rail software

with either CD or internet
IV. Calibration Sensor

A. Piano plays but "Cal Sensor not connected"
error code appears when trying to calibrate
1. Cal to ECR cable may be
damaged
a. Replace "Cal to ECR" cable
2. "Power supply" and
"Microphone" cables plugged into
wrong receptacles
a. With power off, switch PS & Mic cables to correct
receptacles
IMPORTANT
V100914
PROBLEM CAUSE .
REMEDY . .
PERFORMER - FCD
A. Connections on the back of the Performer CD
Audio & Data Connections

on the BACK of the
PERFORMER Controller
1 2 3 4 5 6 7 8 9
1 Ethernet—hard wire connection to a DSL line (See Warning below)
2 USB—(3) connectors Connect WiFi key for wireless Ethernet connection, memory stick or hard drive for music
storage
3 Karaoke—Stereo microphone input not used --contact Pianoforce about an AMI box
4 Line In—Stereo audio input connection
5 Sub—Independent Subwoofer audio connection
6 Line Out—Stereo audio speaker connection
7 Midi In/Out—RJ45 connectin for MIDI
8 Record—RJ45 connection for a record strip
9 Main Gear—connection to ECR Rail (See Warning below)
WARNING— DO NOT CONNECT CABLE FROM ECR RAIL TO ETHERNET, MIDI IN/OUT, or RECORD
FAILURE TO CONNECT ECR TO MAIN GEAR may SHORT OUT the micro-fuse in ECR rail and the fuse will then have to be
REPLACED!
B. FCD does not advance past "BOOT" sequence

1. Hardware or software problem
a. Unit will need to be sent in for replacement or
software update
C. FCD does not light up
a. Plug power cord into live ac outlet

2. Power switch on Power Supply
is off
a. Turn on power switch on Power Supply

connectors


that re broken or sticking out of
connector
a. Replace CD unit
IMPORTANT
V100914
PROBLEM CAUSE .
REMEDY . .
a. Replace fuse in ECR rail with new fuse from
DIGIKEY 800-344-4539 Part # F2600CT-ND
(see picture on page 3)
7. Micro fuse on Performer main
board is "blown" from overload or
spike
a. Remove faceplate and top cover of Performer
and inster new pico fuse in holder at the rear, bass
side, of main circuit board
D. CD does not read disk -- piano or audio or does
so irratically
1. CD is scratched or dirty
a. Clean CD or replace with another CD
2. Electronic "eye" in bottom of CD
tray is 'fouled' by fingerprint or
otherwise dirty
a. Clean with commercial CD cleaner
b. Repalce CD tray and/or unit
3. Electronic malfuncton
a. Unplug unit from wall and wait 1 minute while unit
resets itself
1. Plug unit in, wait for selfcheck and retest
2. If still will not read -- replace Performer unit
E. Audio plays through speakers -- piano does not

play
1. L and R split is set to "mute"
a. Press L split and set to 'Play"; press R split and
set to "Play"
2. Speaker cable has been
plugged into MIC rather than
AUDIO/OUT
a. Power CD unit off with power button on remote
then remove speaker cable from "Mic" input and
plug into Audio out and turn power pack on to the
CD unit

is plugged into REC or MIDI in/out
a. Power down, wait 1 minute and move cable to

"MAIN GEAR" on back of FCD and reapply power
F. Piano plays notes but speakers do not play

1. Speaker power switch not on
a. Turn switch on
2. Audio cable not connected or
bad
a. Plug in cable or replace cable
3. 2 1/2 amp buss fuse INSIDE
power supply is blown
a. Replace with identical 2 1/2 amp fuse
b. Unplug device in switched outlet and use multi-
strip
4. Audio cable is plugged into
Subwoofer OUT
a.. Power CD unit off with power button on remote
then remove speaker cable from "Subwoofer out"
output and plug into AUDIO OUT and turn power
pack on to the CD unit
IMPORTANT
V100914
PROBLEM CAUSE .
REMEDY . .
Servicing
Servicing
the Pianoforce
the Pianoforce
System
System
and and
Piano
Piano
in the
in Field
the Field
The Pianoforce System is capable of very fast repetition and very soft play but the piano that it is installed in
must be prepared properly in order for the system to play at its best.
There are several steps that the piano technician/player specialist should take in order to ensure that the
most precise reproduction of the music occurs. These following steps are most essential when the piano is
“fresh out of the box” but these steps would also be necessary at some time
interval after initial delivery. This would be especially true if the piano had been moved –especially across
the country – and had encountered rough handling and or a distinct humidity change.
Step 1
The piano must be free from binding, sluggishness or anything else that would slow down or cause
the piano to not respond to its full potential. Easing keys, lubricating action centers, checking to see that no
keys rub each other are essential service issues that must be addressed.
Step 2
Most new pianos are not truly finely regulated. At most, a large percentage of pianos are
“close enough for jazz”. During calibration , the Pianoforce system is designed to play each note in sequence,
starting loudly, and getting softer until it senses that the hammer is not striking the string. It will then “back
up” to a higher volume level and make that level the new “minimum” value.
To get the quietest minimum value, it is necessary to set the let-off of the hammer to a very close tolerance.
Usually much closer than the standard out-of-the-box setting. You do not want the hammer to block the string
but it should also get as close to the string before let-off as possible.
Step 3
The hammer should go through its normal arch and travel the distance that the specifications
call for. Often, during the installation process, the hammer line is sometimes disturbed and needs to
be reset. Also, after a few months of play, the knuckle of the piano becomes compressed and the
hammer line needs to be reestablished. The technician should run the key capstan up to re-establish this
line. Usually a good rule of thumb is for the hammer shank to be above the hammer rest rail the equivalent
of its diameter.
With the mechanics of the piano checked and regulated if necessary, it is now time to check and reset
some values of the Pianoforce system.
Adjustable Values of the Performer System
The following are adjustable values of the system in order to tailor it precisely to the piano that it is
installed upon.
NOTE: If you are not an experienced Pianoforce service person, please contact the National Tech Support
Manager at 877 542 8807, ext 2 for assistance with these settings
Step 4 – Setting Adjustable Values
NOTE: HC, RC and SC are Global values - Use <Prev> and <Next> buttons
changing the value will effect all notes 5 - 84 to play next or previous note Use <+> and < - > buttons to change value
HC (Hold Force)
RC (Releace Force)
SC (Sustain Force)
ST (Store all of the above values )
Also see pages 21 – 23 from the Pianoforce Performer Owner’s Guide
IMPORTANT
V100914
PROBLEM CAUSE .
REMEDY . .
With these values set and stored, it is now time to have the piano calibrate itself and set the minimum
value for playback.
IMPORTANT
V100914
PROBLEM CAUSE .
REMEDY . .
Step 5 CA (Calibration Advanced)
Advanced Calibration of the piano is now possible. The unit will start at note #5, playing loudly
and getting softer when it reaches the point at which the note no longer registers as playing. It will record
the value that it DID get a vibration and go on to the next note. It will end with note #84.
The advanced calibration will take 30 – 40 minutes. While it is not necessary for you to do anything
normally, it is always advisable to be close by to monitor the system and how it is performing.
Occasionally, the system will stop for you to verify a particular condition and then to restart the process
by pressing <YES>.
When the advanced calibration is complete, it will inform you that there were “no problems found” .
At this point, you can press <YES> to finish. The system will archive itself and be ready to play.
IMPORTANT

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V100914

PIANOFORCE TROUBLESHOOTING GUIDE

for the Pianoforce Retrofit kit and the Baldwin CM II

110 AC Slideout panel Power

(2.5 amp fuse)

40v 40v (internal)

a. Plug AC cord into live outlet

6.3 amp fuse holder

Fig. 1 Recessed holder for 6.3 amp fuse

3. 16 amp fuse on outside of PS is

4. Other short - pinched wire, etc. -

B Piano plays notes -- no audio

B. ECR Rail does not power up -- no LEDs light

2. Multi-colored cable is damaged

3. Micro fuse on ECR rail is

Pico Fuse # F260 0CT-ND in the ECR Rail

ECR Rail Fuse

CD Fuse ECR Rail Fuse

C. Notes play "backwards"--during test, notes go

1. ECR rail is installed

D. Notes do not play -- CD power-on sequence

2. ECR rail may need to be "reset"

a. Turn power off, wait 1 minute and turn power on.

a. Plug power cord into live ac outlet

3. White data cable from ECR rail

4. White data cable is bad or will

a. Replace white data cable

Step 1 - Turn off power at PS or unplug from wall

Step 2 - Unplug cable from back of MKII

Step 3 - Plug cable into CD fuse tester

Step 4A - Turn on power, if LED DOES light in

Step 4B - Turn on power if LED DOES NOT light

Steo 6 Replace fuse in ECR rail with new fuse from

(see picture on page 3)

2. Electronic "eye" in bottom of CD

C. CD does not open tray when button pushed

b. Electronic button on tray is defective -- replace

c. Loosen screws attaching unit to keybed. Unit

D. CD plays audio only--piano does not play

a. Replace white data cable

e. ECR rail has losts its software.

1. Reinstall current version of ECR rail software

IV. Calibration Sensor

A. Connections on the back of the Performer CD

Audio & Data Connections

B. FCD does not advance past "BOOT" sequence

a. Plug power cord into live ac outlet

3. White data cable from ECR rail

4. White data cable is bad or will

a. Replace white data cable

2. If still will not read -- replace Performer unit

E. Audio plays through speakers -- piano does not

3. White data cable from ECR rail

a. Power down, wait 1 minute and move cable to

F. Piano plays notes but speakers do not play

Adjustable Values of the Performer System

Step 4 – Setting Adjustable Values

Also see pages 21 – 23 from the Pianoforce Performer Owner’s Guide

Step 5 CA (Calibration Advanced)

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