Cre dentials ofnewh ires/ hires entou tohe hirng manger forca scadeto them ploye

NEOTCentr eamtoplRcruiIdn mentSrocsui(sitetifidA ndsth(FileDMPHHRMtio atOrigeVldhnsangerm(f nator)edMPsuand/oy FiloutHecmpracounEndSarb heMPTalntiotlocatd HFileantP.NEOdctioleadrshby dVali@qor.temsiptobnp atelDcomfrpec'd)s atEnMPHoskewr terdocsinhl g

Instructions
MPH Data

A. Process Workflow and Accountability

Assigned Recruiter Assigned T
(Central Recruitment) (Operations Tra
1. Fill out the MPH File with the required Data

2. Validate the information and send out to

TalentPH.NEO@iqor.com for MPH processing (maximum
a day before actual start date)

Reminders:
1. "Day 0" is the timeframe prior to first day or
startdate of the new hire

2. Ensure there is adequate FTE count on the target

position id and the that the correct position ID is
being used in processing the candidate for the job
requisition
3. Assist the candidate/s in creating their SF Career
site profile (if needed) then ensure all required fields
are populated with data

4. Do due diligence in looking up candidate's rehire

eligibility for rehires both in SF and ProQor
Please see "Checking for eligibility procedure" from
the link below.
Link:
https://drive.google.com/drive/folders/1bYbwZvvu
q5iN4-kjnSLoZBsY13NHdLcr

5. Validate if the candidate applied to the correct

targeted job requisition

6. Initiate Onboarding in the Talent Pipeline and

complete the process until the candidate/s is on the
"New Employee Step" Stage in the SF Onboarding
Module

7. Follow all process flow steps in the SF recruiting

module to avoid data synchronization issues in the
Day 0 MPH stage
 7. Follow all process flow steps in the SF recruiting
module to avoid data synchronization issues in the
Day 0 MPH stage

1. Initiate recommended actions from the NEO team

indicated on the NEO MPH Summary Report, should there
be any identified issues during MPH

2. Respond to the MPH Summary Report Email Thread to

confirm completion of recoomended actions, so that MPH
can proceed. Copy the Hiring Manager's team and Site HR
Manager
Day 1

1. Provide support to the site H

candidates for their missing Go

2. Initiate and assist the new hi

Enrollment, if miQor is applicab

Day 2
 1. Provide support to the site H
candidates for their missing Go

2. Initiate and assist the new hi

Enrollment, if miQor is applicab

Day 2
onwards

Process Flow:

B. File/Email Naming Conventions and MPH File Processing

File Naming for the MPH File and Email Subject Line Naming
Shown below is the standard File Naming Convention for each MPH File that would be processed and se
subject line for correspondence (Do not forget to copy in the email all relevant stakeholders. (i.e. Hiring

Indicates that all the candid

DDMMYYYY_MPH File_Non_DL

Start Date of the Class following a DDMMYYYY format

 Target Pr

Example of a Correct File Naming format and Email Subject Line

29062018_MPH File_Non_DLA Ro

C. Definitions and Instructions for MPH File Fill out

Column Name Descrip
This is the actual contracted date wherein the candidate/new employee is schedu
Hiredate
(mm/dd/yy) Date Format should follow: MM/DD/YY

Indicate whether the candidate/new employee is ok to forego MPH Processing.

To Be Hired
"Yes" = Ready and OK for processing
"No" = Not to be processed for MPH, This is true for internal Transferees
"No Show" = Not to be processed for MPH
Categorized the candoidate whether they are:
"New Hire" = A candidate totally new to iQor
"Rehire" = A previous employee returning to work for iQor
Candidate
Category "Internal Transferee" = An existing Employee being transfered to the target program

This is the candidate's Given First Name recorded/registered with the Philippine S
First Name Do not use any nicknames or aliases!
Validate this with provided identification or PSA issued Birth Certificate

Last Name
This is the candidate's Family Name recorded/registered with the Philippine Statis
Validate this with provided identification or PSA issued Birth Certificate
Personal Information

Middle Name
This is the candidate's mother's miaden name recorded/registered with the Philip
Validate this with provided identification or PSA issued Birth Certificate

This is the candidate's Given First Name's Extension recorded/registered with the
Suffix (if Any)
Do not use any nicknames or aliases!
Validate with the provided identifications or PSA issued Birth Certificate

Full Name
This is the combined FN, MN, LN and Suffix (if any) of the candidate. No input is ne
This would automatically populate based from data entered on the FN, MN, LN and

This is the registered date of birth of the candidate.

Date of Birth Date Format should follow: MM/DD/YY
(mm/dd/yy) Validate with the provided identification and PSA issued Birth Certificate of the cand

Input the registered Country of Birth of the candidate.

Country of Birth Validate with the Candidate's PSA Issued Birth Certificate
 Input the registered Country of Birth of the candidate.
Country of Birth Validate with the Candidate's PSA Issued Birth Certificate

This is the number generated and provided by SSS upon registration with SSS.
Validate with any electronically printed documentation coming from SSS such as:
SSS - SSS ID (Digitized)
format - SSS E1 From
(NN-NNNNNNN-N) - SSS E4 Form
- Loan SOA
Government ID Numbers
- Contributions breakdown

This is the assigned number coming from the Bureau of Internal Revenue (BIR) upo
TIN Validate using any of these documents provided by the candidate:
format - ITR
(NNN-NNN-NNN) - TIN Identification Card
- TIN eReg fom
Number Provided to the candidate upon successful registration/membership with
Validate using the provided documentation:
PhilHealth # - Philhealth ID
format - Member Data Record (MDR)
(NN-NNNNNNNNN-N)

Number Provided to the candidate upon successful registration/membership with

Validate using the provided documentation:
Pag-Ibig # - Pag-Ibig ID
format - Member's Data Form (MDF)
(NNNN-NNNNNN_NN) - eSav print out

Gender
The registered gender by birth recorded/registered on the PSA Issued Birth Certific
Local Laws only recognizes two gender (Male and Female)

Place of Birth
Input the registered Place of Birth of the candidate.
Validate with the Candidate's PSA Issued Birth Certificate
Personal Information

Tax Status
This is the registered Tax Status of the candidate based from his/her latest Income

This is the personal email address used by the candidate to register to the iQor Ca
Personal Email Address Ensure that this is correct because this info will be used for sending the employee's

Mobile # Main contact number for the candidate

(XXXX-XXX-XXXX) Follow the format: XXXX-XXX-XXXX

Landline # (if any) Enter the landline number of the candidate (if any)

Mailing Address This is the mian address for mailing to be used for sending company or emp

Home Address This is the Home address of the candidate/employee hwere he currently resides in
(Leave Blank if Same as the Leave this blank if the Mailing and Home Address are the same.
Mailing Address)

Relationship This is the connection or relationship of the employee with his/her nominated em
Information
Emergency
Contact

Name This is the name of the niminated emergency contact of the employee.

Contact Number This is the contact information of the nominated person to notify in the event of a
Informatio
Emergenc
Contact
Contact Number This is the contact information of the nominated person to notify in the event of a

Target Position ID
This is the number or coordinates where the candidate will be hired in the iQor or

Employment Information
This contains the default organizational elements of the candiates target program

Target Supervisor's Name Name of the Candidate's Target Supervisor. This is associated to the target positio

Contract Job Title This is the actual contracted job title that the candidate accepted as per the job off

Annual Base Rate This is the actual contracted annual base rate that the candidate accepted as per t

Work Location The actual work location where the candidate will be based in physically after bein

Sign-On Bonus
Award Date Indicate the date of awarding for the sign-on bonus (if any),for the candidate as pe
Information
Additional

Sign-On Bonus Amount (if Any) Amount of approved sign-in bonus (if any)

Hiring Manager Indicate who is the Hiring Manager for the Job Requisition
 Assigned Trainer Assigned MPH Processor
(Operations Training Team) (NEO Team) Site HR M
1. Validate the that the candidate/s is/are on the "All 1. Provide Support/Assi
Documents Submitted" stage in the onboarding module Team (if needed)
prior to processing the MPH.
2. Initiate the Position T
2. Process the MPH for all candidates on the validated Transferees (if needed)
MPH List from recruitment.

3. Send an email to both the Trainer and Recruiter for

discrepancies identified on the MPH Data versus the
Actual MPH Module.

Identified Reason for discrepancies/errors:

- Annual Base Rate doesn't Match
- Job Title Doesn't Match
- Name (FN,MN,LN and/or suffix) Doesn't Match
- Incorrect/Invalid/Duplicate government ID numbers
- Candidate not on the Actual SF MPH List
- Hiredate doesn't Match
- Not eligible for rehire but was processed for hiring
- FTE count on Position ID already Full
- Incorrect Position ID
- Candidate was tagged for MPH processing with No Job
Requisition and Target Position ID

4. Turnaround time (TAT) for completion of Processing

MPH would be within 48 hours from the date and time
 - Incorrect/Invalid/Duplicate government ID numbers
- Candidate not on the Actual SF MPH List
- Hiredate doesn't Match
- Not eligible for rehire but was processed for hiring
- FTE count on Position ID already Full
- Incorrect Position ID
- Candidate was tagged for MPH processing with No Job
Requisition and Target Position ID

4. Turnaround time (TAT) for completion of Processing

MPH would be within 48 hours from the date and time
the Validated MPH file is recieved, should there be no
identified issues or discrepancies. (Candidates with
identified issues or discrepancies may take longer than
48Hrs before the MPH Process is completed)

5. Process the MPH for candidate/s with the minimum

requirement of one (1) Validated Government ID
number.

6. Send the MPH Summary Report via email, this report

shows the list of all candidates successfully processed
for MPH including identified issues for those who were
not processed. Email distribution list : recruitment,
hiring manager's team, site HR Manager and
TalentPH.NEO@iqor.com

7. Send out the list of Candidates Hired with their

Usernames and Employee IDs once already available in
SF. (This may be extended to the following day
depending on the availability of the information in SF)
Distribution list: hiring manager, site HR Manager and
TalentPH.NEO@iqor.com

1. Provide support to the site HR Manager in chasing 1. Chase the newhires/r

candidates for their missing Government ID's (if any) missing or lacking Gove
update the employee/s
2. Initiate and assist the new hire/s on their miQor
Enrollment, if miQor is applicable for the new hire/s Maximum of 5 days to c
update from the emplo
 1. Provide support to the site HR Manager in chasing 1. Chase the newhires/r
candidates for their missing Government ID's (if any) missing or lacking Gove
update the employee/s
2. Initiate and assist the new hire/s on their miQor
Enrollment, if miQor is applicable for the new hire/s Maximum of 5 days to c
update from the emplo

H File Processing

ine Naming
that would be processed and sent to the Target Program's Training Team (for Data Validation) and/or NEO Team (for MPH Processing). T
elevant stakeholders. (i.e. Hiring Manager's team, account local leadership, site HR Managers, Recruitment and NEO Team.)

dicates that all the candidates listed on the MPH File are all Trainee to Specialist Level Roles

MPH File_Non_DLA Roles_Program_Class Number_with Rates

g a DDMMYYYY format Rates Included

 Target Program or Department

Training Class or Wave Number

mail Subject Line

File_Non_DLA Roles_MetroPCS_Wave 7_with Rates

Fill out
Description/Definition/Instructions
ndidate/new employee is scheduled to start work. (Day 1)

s ok to forego MPH Processing.

or internal Transferees

k for iQor
ng transfered to the target program for this batch

d/registered with the Philippine Statistics Agency (PSA)

ssued Birth Certificate

egistered with the Philippine Statistics Agency (PSA). This is usually taken from the individual's father.
ssued Birth Certificate

corded/registered with the Philippine Statistics Agency (PSA). This is usually taken from the individual's mother's last name.
ssued Birth Certificate

ion recorded/registered with the Philippine Statistics Agency (PSA)

ssued Birth Certificate

y) of the candidate. No input is need from you on this cell.

ta entered on the FN, MN, LN and Suffix data entry.

ate.

issued Birth Certificate of the candidate

idate.
rtificate
SS upon registration with SSS.
tation coming from SSS such as:

reau of Internal Revenue (BIR) upon registration for getting the Tax Identification Number (TIN)
by the candidate:

ful registration/membership with Philhealth

ful registration/membership with Pag-Ibig

ed on the PSA Issued Birth Certificate.

Female)
ate.
rtificate

based from his/her latest Income Tax Return form (ITR or BIR Form 2316 or BIR Form 2305)

ndidate to register to the iQor Career Portal and to apply to the job requisition they are being hired for.
e used for sending the employee's ePayslip

ny)

ed for sending company or employment correspondence to the employee once hired.

oyee hwere he currently resides in.

are the same.

loyee with his/her nominated emergency contact person

ntact of the employee.

person to notify in the event of any emergecy by the employee

 person to notify in the event of any emergecy by the employee

didate will be hired in the iQor organizational structure.

of the candiates target program

is associated to the target position id's information.

ndidate accepted as per the job offer

at the candidate accepted as per the job offer. This annual base rate doesn’t include MATA and Location Premium (if any).

ill be based in physically after being hired.

nus (if any),for the candidate as per his/her recruitment to iQor

equisition
Site HR Manager
1. Provide Support/Assistance to the NEO
Team (if needed)

2. Initiate the Position Transfers of Internal

Transferees (if needed)
1. Chase the newhires/rehires for their
missing or lacking Government ID's and
update the employee/s' in SF

Maximum of 5 days to complete the profile

update from the employee's hire date
1. Chase the newhires/rehires for their
missing or lacking Government ID's and
update the employee/s' in SF

Maximum of 5 days to complete the profile

update from the employee's hire date

(for MPH Processing). This will also be used as the email

O Team.)

tes Included
e.
MPH_File_2020_Version_1

Total Headcount to be MPH'd: 1

Total New Hires: 1
Instructions
0
Total Rehires:
Total of Internal Tranferees: 0
MPH Data
Click on the items in yellow to view definitions: Personal Inf

Seq. # Hiredate To Be Hired Candidate First Name Middle Name Last Name
(dd-mmm-yy) Status Category

Sample 13-Jan-18 Yes New Hire Juan Reyes Dela Cruz

1 yes New hire Noel Tolentino Enriquez
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
 78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
 Assigned Recruiter/Data Originator:
ns Data Validated By:

a
Personal Information Government
Date of Birth SSS
Suffix (if Any) Full Name (dd-mmm-yy) Country of Birth format
(NN-NNNNNNN-N)

Jr. Juan Reyes Dela Cruz Jr. 29-Jan-80 Philippines 11-1111111-1

Noel Tolentino Enriquez 12-Jul-90 Philippines 02-2905180-1
 <<<<<<<Required Field<<<<<
<<<<<<<Required Field<<<<<

Government ID Numbers Persona

TIN PhilHealth # Pag-Ibig # Marital
format format format Gender Status Place of Birth Tax Status
(NNN-NNN-NNN) (NN-NNNNNNNNN-N) (NNNN-NNNNNN_NN)

111-111-111 11-111111111-1 1111-111111-11 Male Married Tondo Manila Single 0

to be followed 07-025718889-0 to be followed Male Married Tarlac City Single 0
 Personal Information

Personal Email Address Mobile # Landline # (if any) House Number

(XXXX-XXX-XXXX)

juanrdelacruz@gmail.com 9170000000 - Blk 133 Lot 7

ne990829@gmail.com 9206532015 N/A blk.26 lot 31
 HOME ADDRESS

Street/Village/Subdivision/Barangay City Province

Paraluman St., Brgy. Sampaloc I Dasmarinas Cavite

Maayos st. fiesta communities matatalaiTarlac Tarlac
 MAILING ADDRESS (LEAVE BLANK IS SAME WITH HOME ADDRESS)

ZIP Code House Number Street/Village/Subdivision/Barangay

4114 Blk 6 Lot 8 Phase 3, Palms Pointe Village

2300 Blik. 26 lot 31 maayos St. Fiesta communities matatalaib
LEAVE BLANK IS SAME WITH HOME ADDRESS) Emergency Contact

City Province ZIP Code Relationship Name

Alabang Metro Manila 1781 Parent Juan Dela Cruz

Tarlac Tarlac 2300 Spouse Kath Enriquez
gency Contact Employment/Org Informatio

Contact Number Target Target Supervisor's Job Title Employee Type

Position ID Name (Based on Offer Letter)

9990000000 12345 Clara Oswald Supervisor Salaried

9239079658 CSR Salaried
Employment/Org Information
Base Salary Sign-On Bonus Award Sign-On Bonus Hiring Manager
(Based on offer) Work Location Date (if any) Amount (if Any) (based on requisition)
Format (dd-mmm-yy)

Php 300,000.00 Dasmarinas 01 14-Feb-20 PHP 10,000.00 Tyrion Lannister

Clark
 To be Filled Out during MPH process.

Date Validated MPH MPH Status Date Processed MPH Processed by:
File was received (dd-mmm-yy)

28-Jun-18 Hired 28-Jun-18 Myka Wood

rocess.

Remarks

-
Yes Internal Transfer Male Bacolod City Child
No (for PID transfer) New Hire Female Clark 01 Friend
No Show Rehire Clark 02 Other
Clark 03 Other Relative
Single Clark 04 Parent
Married Clark 05 Partner
Widowed Hired Dasmarinas 01 Spouse
Separated Pending Dasmarinas 02
Cancelled Davao 01
Position Transfer Initiated Davao 02
Fairview
Single 0 Iloilo 01
Single 1 Iloilo 02
Single 2 Hourly Iloilo 03
Single 3 Salaried Santa Rosa
Single 4 Talisay City
Married 0 Yes
Married 1 No
Married 2
Married 3
Married 4

Angel Mendoza
Erich Dayon
Cyd Dela Pena
Em Limpin
Eric Lopez
Mikaela Segarra
Myka Wood
Nikka Advincula
Ron Laygo
Vince Somoza
Global HRIS
US/India HR
Abra
Agusan Del Norte
Agusan Del Sur
Aklan
Albay
Antique
Apayao
Aurora
Basilan
Bataan
Batanes
Batangas
Benguet
Biliran
Bohol
Bukidnon
Bulacan
Cagayan
Camarines Norte
Camarines Sur
Camiguin
Capiz
Catanduanes
Cavite
Cebu
Compostella Valley
Cotabato
Davao Del Norte
Davao Del Sur
Davao Occidental
Davao Oriental
Dinagat Islands
Eastern Samar
Guimaras
Ifugao
Ilocos Norte
Ilocos Sur
Iloilo
Isabela
Kalinga
La Union
Laguna
Lanao Del Norte
Lanao Del Sur
Leyte
Maguindanao
Marinduque
Masbate
Metro Manila
Misamis Occidental
Misamis Oriental
Mountain Province
Negros Occidental
Negros Oriental
Northern Samar
Nueva Ecija
Nueva Vizcaya
Occidental Mindoro
Oriental Mindoro
Palawan
Pampanga
Pangasinan
Quezon
Quirino
Rizal
Romblon
Samar
Sarangani
Siquijor
Sorsogon
South Cotabato
Southern Leyte
Sultan Kudarat
Sulu
Surigao Del Norte
Surigao Del Sur
Tarlac
Tawi-Tawi
Zambales
Zamboanga Del Norte
Zamboanga Del Sur
Zamboanga Sibugay