Business Tools for Career Readiness

Communication in the
21st Century Workplace
Module 1

with Margaret Meloni

See the faces of your team.

Hear the voices of your team.

Use a webinar when you
want to show documents
Use videoconferencing to build trust.
Keep people engaged
Conference Call Do’s
• Do keep statements
short and focused
• Do ask for frequent
feedback
• Do ask specific questions
of specific individuals,
“Joe, what concerns do
you have about our
current processes?”
• Do get the moderator on
the call early
Conference Calls Don’ts
• Don’t use mobile phones
• Don’t conduct lengthy
meetings
• Don’t ask generic
questions – “Does
anybody have a
comment?”
• Don’t conduct the
meeting in a noisy
environment
Webinar Do’s
• Do use more visuals
• Do highlight specific areas for
people to focus on
• Do include a picture of yourself
and other presenters
• Do let people know when there
is intentional silence
• Do use headphones for better
sound quality
• Do plan in pauses for questions
and comments. Have some
questions prepared to get the
conversation started.
 Webinar Don’ts
• Don’t forget to rehearse
• Don’t forget to sign on early
and make sure everything is
working
• Don’t include slides that will
only display for a few seconds
• Don’t allow participants to be
off mute for too long
• Don’t forget to turn off other
phones, put pets outside or
put a Do Not Disturb sign up
Videoconferencing Do’s
• Do dress appropriately
• Do be aware of your
surroundings
• Do make eye contact
• Do test your equipment
before you
• Do make sure everyone
has the right equipment
and technology to
participate
Videoconferencing Don’ts
• Don’t place the camera
at odd angles
• Don’t forget that lighting
makes a difference
• Don’t engage in other
work
• Don’t stare at the
camera the whole time
Glitches happen!
Practice and
be prepared!
 Image Attributions
• Polycom phone. This file is licensed under the Creative Commons Attribution-
Share Alike 3.0 Unported license. Attribution: Sweetness46 at en.Wikipedia
• All other images from istockphoto.com