Professional Documents
Culture Documents
The objectives of this Genpact operations unit have to tie into the overall aims of client. The group
aims to provide a high standard of service for client and therefore its end clients in Australia.
The positions operate in a dynamic environment and are well suited to those with strong
processing skills and a positive, ‘can do” attitude. The candidate must also be willing to work
flexible and varying shifts through the year and also must react positively, patiently and effectively
to calls seeking clarifications, have a customer centric approach in problem solving.
Key Accountabilities:
To be able to work well on Commercial & Equipment Finance requests sent by the channels
To be quick and detailed in interpreting the request of the customer
Work well in the current frame of things & have the ability to escalate when required
Should have a customer focused approach & should be able to resolve issues.
Good Communication skills required
Relationship management ability with internal customers
Quick Learner, Energetic & Self Starter
Knowledge Requirement
Knowledge/Qualification
Process Details
Shift Type Early Morning – Day
Shift Timings 4 AM – 6 PM window
Fixed Shifts No
Weekends Off Yes
OJT (Australia) N/A
Location N/A
Eligibility Criteria
Max age 3 Years
Work Ex 80% - 0-1 years in Banking only | 20% - 1+ year of experience
Qualification/ Commerce Graduate
Requirement