Quiz 2

Answer the following questions accordingly.

There are two sections. The section A consists of (MCQs) (8 marks). Section B consists of
essay type questions (12 marks) Total marks 20

Time limit: 1 hour 5mins.

____________________________________________________________________________

Section A (8 marks)

1. The study of organizational behavior is concerned with:

A. Psychosocial, interpersonal, and organizational structure

B. Psychosocial, interpersonal, and work design

C. Interpersonal, group dynamics in organizations, and work design

D. Psychosocial, interpersonal and group dynamics in organizations

2. The study of individual behavior and group dynamics in organizational settings describes the
content of study in:

A. Organization theory

B. Organization design

C. Organizational behavior

D. Organizational development

3. Globalization, workforce diversity, technological innovation and __________ are four

interrelated themes of importance for managing organizational behavior into the 21st Century

A. Customer satisfaction

B. Employee compensation

C. Moral and ethical behavior

D. Job analysis
4. Which of the following statements is most correct with respect to total quality management?

A. Quality control is the responsibility of specialists who randomly perform quality checks on
items as they leave the assembly line

B. Quality is a customer-oriented philosophy with important implications for virtually all aspects
of organizational behavior.

C. Quality is an employee-oriented philosophy required by quality engineers.

D. Quality is machine driven with quality improvements resulting from use of robotic equipment.

ANSWER: B

5. OB's current state of investigation and study is best described as:

A. All of OB is based on universal truths proposed by academics, researchers and practitioners.

Political forces have a tendency to influence the study of OB and, hence, skew resulting
conclusions.

B. There is little disagreement among OB researchers and scholars as to the current state.

C. OB is practically based on situational or contingency conditions driven by leadership style.

D. Cause-effect principles, which tend to apply to all situations, have been isolated.

6. Which of the following is not an internal component of a work organization?

A. structure

B. task

C. technology

D. product market
7. Today’s organizations are:

A. Open system

B. Closed system

C. Open as well as closed

D. None of these

8. The field of organizational behavior examines such questions as the nature of leadership,
effective team development, __________, and ___________.

A. Interpersonal conflict resolution; motivation of individuals.

B. Organizational control; conflict management

C. Motivation of individuals; planning

D. Planning; development

____________________________________________________________________________

Section B (12 marks)

1. “Human behavior is more complex than what people believe”. Do you agree with this?
What are the factors that add complexity in human behavior? (5)
2. How does the study of organizational behavior make you into a better manager? Explain.
(4)
3. Does Motivation come from within a person or is it a result of the situation? Explain. (3)