SEVEN SINS OF SERVICE:

1. Treating customers with apathy.

2. Brushing customers off
3. Being cold to customers
4. Treating customers with condescension
5. Working like a robot
6. Getting hung up on the rule book
7. Giving the customers the “run-around”

WORKING WITH DIFFERENT AGE GROUPS

 Students
-the number of student trips is increasing considerably and because of that the
possibility of dealing with them will also increase.

 Senior citizens
-senior citizens are the favorite age groups of guides. Senior citizens are
generally appreciative, curious , interested, attentive, eager for experience, and
willing to contribute their own life experience.

Guides should keep in mind the following when guiding senior citizens:
1. Allow extra time for the tour.
2. Pause frequently.
3. Be particularly attentive to fatigue or any sign of stress or illness.
4. Pay close attention to special medical problems.
5. Always repeat instruction.