Lesson2: Welcome Guests and Take Food and Beverage Orders Lesson 4: Provide Food and Beverage Services

vices to the Guest p.

FOOD AND BEVERAGE p.103 185
Learning Outcome 2.1: Welcome and Greet Guests p.103 Learning Outcome 4.1: Serve food Orders p. 185
SERVICES (TVL_HEFBS9-12GO-IIa-b-1) 2weeks(into 1 week)
Self-Check 2.1 p.108
(TVL_HEFBS9-12SG-IIId-4) 1 week (into 2.5 days)
Self-check 4.1
2nd SEM PRELIMS/3rd GRADING Learning Outcome 2.2:Seat the Guests p.111 Learning Outcome 4.2: Assist the Diners p.205
Quarter 1 and Quarter 2 (40 hours) (TVL_HEFBS9-12GO-IIc-d-2) 2weeks(into 1 week) (TVL_HEFBS9-12SG-IIId-5) 1 week (into 2.5 days)
Quarter 1(8 weeks or 40 days) transmuted to Self-Check 2.2 p.115 Self-check 4.2 p.209
Learning Outcome 2.3: Take food and Beverages Orders p.117 Learning Outcome 4.3: Perform Banquet or Catering
20 days (TVL_HEFBS9-12GO-IIe-f-3) 2weeks(into 1 week) Food Service p.210
1 week into 2.5 days Self-check 2.3 a p.124 (TVL_HEFBS9-12SG-IIIe-6) 1 week (into 2.5 days)
Definition of Technical terms p.2 Self-check 2.3b p.130 Self-check 4.3 p. 225
Pre-assessment p.4 Learning Outcome 2.4: Liaise between Kitchen and Dining Area Learning Outcome 4.4: Serve Beverage Orders p.228
Lesson 1: Prepare the Dining Room /Restaurant Area for p.132 (TVL_HEFBS9-12SG-IIIf-g-7) 2weeks(into 1 week)
Service p.6 (TVL_HEFBS9-12GO-IIg-h-4) 2weeks(into 1 week) Self-check 4.4 258
Learning Outcome 1.1: Take Table Reservations p.6 Self-check 2.4 p.140 Learning Outcome 4.5: Process payments and receipts p.261
(TVL_HEFBS9-12AS-Ia-b-1) 2weeks(into 1 week) Post-Assessment p.141 (TVL_HEFBS9-12SG-IIIh-8) 1 week (into 2.5 days)
Self-check 1.1 p.1 Self-check 4.5 p.265
Learning Outcome 1.2: Prepare Service Station and Equipment Learning Outcome 4.6 :Conclude food service and close down
p.21 dining area p.267
(TVL_HEFBS9-12AS-Ic-d-2) 2weeks(into 1 week) (TVL_HEFBS9-12SG-IIIi-9) 1 week (into 2.5 days)
Self-Check 1.2 p.34 Self-check 4.6 p.272
Learning Outcome 1.3: Set Up Tables in the Dining Area p.36 Learning Outcome 4.7: Manage intoxicated persons p.274
(TVL_HEFBS9-12AS-Ie-f-3) 2weeks(into 1 week) (TVL_HEFBS9-12SG-IIIj-10) 1 week (into 2.5 days)
Self-Check 1.3 p.80 Self-check 4.7 p.277
Learning Outcome 1.4: Set the Mood of Ambiance of the Dining Post-Assessment p.279
Area p.82
(TVL_HEFBS9-12AS-Ig-h-4) 2weeks(into 1 week)
Quarter 4(11 weeks or 55 days)
Self-Check 1.4 p.93 Transmuted to 22.5 days
Post Assessment p.4 Definition of Technical Terms p.285
Pre-Assessment p.286
Lesson 5: Take and Process Room Service Orders p.288
Learning Outcome 5.1: Take and Process Room Service Orders
p. 288
(TVL_HEFBS9-12RS-IVa-1) 1 week (into 2.5 days)
2nd SEM FINALS/4TH GRADING Self-check 5.1 p. 27
Quarter 3 and Quarter 4 (40 hours) Learning Outcome 5.2: Set-up trays and trolleys p. 300
(TVL_HEFBS9-12RS-IVb-2) 1 week (into 2.5 days)
Quarter 1(11 weeks or 55 days) Self-check 5.2 p. 305
Transmuted to 22.5 days Learning Outcome 5.3: Present and serve food and beverage
Definition of Technical Terms p.147 orders to guests p. 307
Pre-Assessment p. 149 (TVL_HEFBS9-12RS-IVc-3) 1 week (into 2.5 days)
Lesson 3: Promote Food and Beverages Products p.154 Self-check 5.3 p. 311
Learning Outcome 3.1:Know the products p. 154 Learning Outcome 5.4: Present Room Service Account p.313
(TVL_HEFBS9-12PP-IIIa-1) 1 week (into 2.5 days) (TVL_HEFBS9-12RS-IVd-4) 1 week (into 2.5 days)
Self-check 3.1 p.166 Self-check 5.4 p. 316
Learning Outcome 3.2: Undertake Suggestive Selling p.168 Learning Outcome 5.5: Clear out Room Service Equipment p.
Quarter 2(8weeks or 40 days) (TVL_HEFBS9-12PP-IIIb-2) 1 week (into 2.5 days) 318
Self-check 3.2 p.173 (TVL_HEFBS9-12RS-IVd-5) 1 week (into 2.5 days)
Transmuted to 20 days Learning Outcome 3.3:Carry out Up-selling Strategies Self-check 5.5 p. 321
Definition of Technical Term p.97 (TVL_HEFBS9-12PP-IIIc-3) 1 week (into 2.5 days) Lesson 6: Receive and Handle Guest Concerns p. 323
Pre-Assessment p.99 Self-check 3.3 p.183 Learning Outcome 6.1: Listen and Evaluate Customer’s
Complaint p. 323
(TVL_HEFBS9-12GC-IVe-f-6) 2 week (into 1 week)
Self-check 6.1 p.330
Learning Outcome 6.2: Apologize to the guest p. 332
(TVL_HEFBS9-12GC-IVg-7) 1 week (into 2.5 days)
Self-check 6.2 p.334
Learning Outcome 6.3:Take proper action on the complaint p.
335
(TVL_HEFBS9-12GC-IVh-i-8) 2 week (into 1 week)
Self-check 6.3 p.340
Learning Outcome 6.4: Record complaints p. 341
(TVL_HEFBS9-12GC-IVj-9) 1 week (into 2.5 days)
Self-check 6.4 p.345
Post Assessment p.346