ANNEX A in FBS NC II Sample Training Plan

Annex A
Sample Training Plan
Course: Food and Beverages and Services NC II

Unit of PREPARE THE DINING ROOM/RESTAURANT AREA FOR SERVICE
Competency:
Module Title: PREPARING THE DINING ROOM/RESTAURANT AREA FOR SERVICE
Modality: Check modality will be applied. Multi-modal is allowed
( ) Full- Online ( ) Blended online ( ) Distance Learning

Learning Outcomes Contents Learning Resources
LO1. Take table  Service Inquiries  Google https://setupmyhotel.com/train-
reservation  Details of the my-hotel-staff/f-and-b/354-rest-resv-
reservation procedure.html
 Reservation records  Youtubehttps://www.youtube.com/watch
or forms ?v=ZodU-8P36vo
 Googlehttps://www.thespruce.com/restau
rant-reservation-etiquette-1216985
 CBLM Food and Beverages and
Services NC II (Page 5-18)
https://www.slideshare.net/ChristianJaro
mamay1/cblm-for-food-beverage-services-
nc-ii
 LMS (Google Meet up /Webinar)
 Teachers Demonstration (face to
face /online)
LO2. Prepare service  Hygienic and  CBLM Food and Beverages and
stations and appropriate personal Services NC II (Page 19-43)
equipment presentation https://www.slideshare.net/ChristianJaro
 Legislation on OH & mamay1/cblm-for-food-beverage-services-
S and food hygiene nc-ii
 Googlehttps://www.academia.edu/203967
79/PREPARE_THE_DINING_ROOM_RESTAU
RANT_AREA_FOR_SERVICE
 Youtubehttps://www.youtube.com/watch
?v=4E7UkDlnvZA
face /online)
LO3. Set-up the  Napkin folding styles  CBLM Food and Beverages and
tables in the  Table skirting Services NC II (Page 44-94)
dining area designs  Youtubehttps://www.youtube.com/watch
?v=p9mzBckf3G4
 Googlehttps://www.architecturaldigest.co
m/story/how-to-set-a-dinner-table
face /online)
LO4. Set the  Dining room/  CBLM Food and Beverages and
mood/ambianc Restaurant Services NC II (Page 95-105)
e of the dining
area equipment setup  Googlehttps://www.restobiz.ca/five-ways-
to-improve-the-ambiance-of-your-
restaurant/
?v=9ihZZp3Tii8
face /online)
Unit of WELCOME GUESTS AND TAKE FOOD AND BEVERAGE ORDERS
Competency:
Module Title: WELCOMING GUESTS AND TAKING FOOD AND BEVERAGE ORDERS

LO1. Welcome and  Welcoming and  CBLM Food and Beverages and
greet guests greeting guests Services NC II (Page 4-46)
procedures  Googlehttps://www.academia.edu/203971
16/WELCOME_GUESTS_AND_TAKE_FOOD
_AND_BEVERAGE_ORDERS
 Youtuehttps://www.youtube.com/watch?
v=YlflNGhP9s8
face /online)
LO2. Seat the guest  Seating guests  CBLM Food and Beverages and
procedures Services NC II (Page 47-68)
 Sequence of Food Service  LMS (Google Meet up /Webinar)
face /online)
 Googlehttp://foodandbeveragecity.blogsp
ot.com/2013/11/how-to-seat-guest.html
?v=g3q3iOGRhfU
LO3. Take food and  Basic Menu types  CBLM Food and Beverages and
beverage  Order taking Services NC II (Page 48-82)
orders procedures  LMS (Google Meet up /Webinar)
 Principles of  Teachers Demonstration (face to
promotion and selling face /online)
 Suggestive selling  Googlehttps://setupmyhotel.com/train-
techniques my-hotel-staff/how-to-define-sop-in-
 Product and service hotels/f-and-b-service-sop/613-how-to-
knowledge take-beverage-order.html
?v=PMjPnCAhnlU
LO4. Liaise between  Product and service  CBLM Food and Beverages and
kitchen and knowledge Services NC II (Page 83-122)
service areas  OHS and sanitation  LMS (Google Meet up /Webinar)
procedures in  Teachers Demonstration (face to
services face /online)
?v=X1Fbp5WIXCE
 Youtube(PSK)https://www.youtube.com/w
atch?v=EVSpiJBVZnU
 Youtube(OHS)https://www.youtube.com/
watch?v=emu98LUL5JU
 https://www.slideshare.net/Raymund_27/
element-13-liaise-between-kitchen-and-
service-areas
Unit of PROMOTE FOOD AND BEVERAGE PRODUCTS
Competency:
Module Title: PROMOTING FOOD AND BEVERAGE PRODUCTS

LO1. Know the  Information about  CBLM Food and Beverages and
product foods and allergens Services NC II (Page 83-122)
 Menu familiarization  LMS (Google Meet up /Webinar)
 Types of Menus  Teachers Demonstration (face to
face /online)
 Googlehttps://acaai.org/allergies/types/fo
od-allergy
 Googlehttps://www.slideshare.net/wylljie/
promote-food-and-beverage-products
 Googlehttps://home.binwise.com/blog/typ
es-of-menu#:~:text=The%20five%20types
%20of%20menus,cycle%20menus%2C
%20and%20fixed%20menus.
LO2. Undertake  Food pairing  CBLM Food and Beverages and
Suggestive  Beverage pairing Services NC II (Page 83-122)
selling  LMS (Google Meet up /Webinar)
face /online)
 Googlehttps://acaai.org/allergies/types/fo
od-allergy
 Googlehttps://www.investopedia.com/ter
ms/s/suggestive-
selling.asp#:~:text=Suggestive%20selling
%20(also%20known%20as,which%20might
%20suit%20the%20client.
 Youtube Food
Pairinghttps://www.youtube.com/watch?
v=fSEGbWRV1RQ
 Youtube Beverage
Pairinghttps://www.youtube.com/watch?
v=h7zlLxJPR4o
LO3. Carry out Up  Demonstrating ability  CBLM Food and Beverages and
selling to apply up selling Services NC II (Page 83-122)
strategies products knowledge  LMS (Google Meet up /Webinar)
 Suggestive selling  Teachers Demonstration (face to
techniques and face /online)
principles  Googlehttps://acaai.org/allergies/types/fo
 Up selling techniques od-allergy
?v=V54Nn3x4azM
Unit of
Competency: PROVIDE FOOD AND BEVERAGE SERVICES TO GUESTS
Module Title: PROVIDING FOOD AND BEVERAGE SERVICES TO GUESTS

LO1. Serve food  Serving styles  CBLM Food and Beverages and
orders  Sequence of service Services NC II (Page 6-23)
face /online)
 Googlehttps://slideplayer.com/slide/62449
48/
?v=GvioWi5cg4k
 Google https://www.truity.com/career-
profile/food-and-beverage-serving-or-
related-worker
LO2. Assist the  General service  CBLM Food and Beverages and
diners principles Services NC II (Page 23-78)
 Handling guests with  LMS (Google Meet up /Webinar)
special needs  Teachers Demonstration (face to
face /online)
48/
?v=HTNZ3joCF-c
 Googlehttps://www.coursehero.com/file/4
8612371/Assist-the-dinerspptx/
LO3. Perform  General service  CBLM Food and Beverages and

banquet or principles Services NC II (Page 79-91)
catering food  LMS (Google Meet up /Webinar)
service  Teachers Demonstration (face to
face /online)
48/
 Googlehttps://www.slideshare.net/Sachin
Kumbla/banquet-and-catering-operations
?v=h2EnimgdzP0
LO4. Serve  Beverages and Wine  CBLM Food and Beverages and
beverage Services Services NC II (Page 92-114)
orders  LMS (Google Meet up /Webinar)
face /online)
48/
?v=iW8t-f0E9ac
 Googlehttps://www.mwrresourcecenter.c
om/application/files/8015/5202/7497/Cus
tomer-Service-Training.pdf
LO5. Conclude food  Procedures in re-  CBLM Food and Beverages and
service and setting tables Services NC II (Page 115-163)
close down  Safety practices in  LMS (Google Meet up /Webinar)
dining area resetting the table  Teachers Demonstration (face to
face /online)
48/
?v=waqXUFqTAlI
 Googlehttps://www.coursehero.com/file/
42488710/Food-and-Beverage-Services-2-
of-2pptx/

Unit of PROVIDE ROOM SERVICE
Competency:
Module Title: PROVIDING ROOM SERVICE

LO1. Take and  Taking room service  CBLM Food and Beverages and
process room service orders Services NC II PROVIDE ROOM SERVICE
orders
(Page 5-19)
face /online)
 https://www.academia.edu/25087708/pro
vide_room_service
?v=h1ZJdEYdPg0
 Googlehttps://www.slideshare.net/Franke
nstein111/room-service-43618012
LO2. Set-up trays and  Equipment and  CBLM Food and Beverages and
trolleys material selection Services NC II PROVIDE ROOM SERVICE
and set-up (Page 19-30)
face /online)
vide_room_service
 Googlehttps://www.linkedin.com/pulse/ho
tel-room-service-basics-gajanan-shirke-
mih-author-trainer
?v=6MzB8E--OBU
LO3. Present and  Room service meal  CBLM Food and Beverages and
serve food and delivery and serving Services NC II PROVIDE ROOM SERVICE
beverage orders
(Page 31-40)
to guests
face /online)
vide_room_service
?v=HTNZ3joCF-c
 Googlehttps://www.wattpad.com/263930
972-food-beverage-dining-service-
procedure-sequence-of
LO4. Present room  Billing of guest  CBLM Food and Beverages and
service accounts Services NC II PROVIDE ROOM SERVICE
(Page 41-47)
face /online)
vide_room_service
?v=H6XHRQ5CVPQ
 Googlehttps://www.ajar.id/en/post/3-
steps-to-present-room-service-accounts
LO5. Clear away room  Clean room service  CBLM Food and Beverages and
service area Services NC II PROVIDE ROOM SERVICE
equipment
(Page 48-66)
face /online)
vide_room_service
?v=ZdUmuOQx5tA
?v=kbXIjAI9lYk
 Googlehttps://www.ajar.id/en/post/steps-
to-clear-room-service-items-from-guest-
rooms

Unit of RECEIVE AND HANDLE GUEST CONCERNS
Competency:
Module Title: RECEIVING AND HANDLING GUEST CONCERNS


ANNEX A in FBS NC II Sample Training Plan

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ANNEX A in FBS NC II Sample Training Plan

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Available Formats

Annex A

Sample Training Plan

Course: Food and Beverages and Services NC II

Modality: Check modality will be applied. Multi-modal is allowed

( ) Full- Online ( ) Blended online ( ) Distance Learning

Modality: Check modality will be applied. Multi-modal is allowed

( ) Full- Online ( ) Blended online ( ) Distance Learning

( ) Full- Online ( ) Blended online ( ) Distance Learning

( ) Full- Online ( ) Blended online ( ) Distance Learning

LO3. Perform  General service  CBLM Food and Beverages and

Course: Food and Beverages and Services NC II

( ) Full- Online ( ) Blended online ( ) Distance Learning

Course: Food and Beverages and Services NC II

( ) Full- Online ( ) Blended online ( ) Distance Learning

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