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  • Kcam Contact Reps 2020 Public

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    The document summarizes an opportunity for an inbound customer service representative position at a Kansas City call center for the IRS. The role involves resolving tax-related issues and providing information to individuals and businesses. Requirements include U.S. citizenship, customer service experience or a degree, background checks, and Selective Service registration. The position starts at a GS-5 pay grade and increases over time. Benefits include paid training, retirement, health insurance, paid time off, and transit subsidies. Applicants can apply online by creating an account and uploading a resume.

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    kcam contact reps 2020 public

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    The document summarizes an opportunity for an inbound customer service representative position at a Kansas City call center for the IRS. The role involves resolving tax-related issues and providing information to individuals and businesses. Requirements include U.S. citizenship, customer service experience or a degree, background checks, and Selective Service registration. The position starts at a GS-5 pay grade and increases over time. Benefits include paid training, retirement, health insurance, paid time off, and transit subsidies. Applicants can apply online by creating an account and uploading a resume.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    23 views1 page

    Kcam Contact Reps 2020 Public

    Uploaded by

    api-270058338
    The document summarizes an opportunity for an inbound customer service representative position at a Kansas City call center for the IRS. The role involves resolving tax-related issues and providing information to individuals and businesses. Requirements include U.S. citizenship, customer service experience or a degree, background checks, and Selective Service registration. The position starts at a GS-5 pay grade and increases over time. Benefits include paid training, retirement, health insurance, paid time off, and transit subsidies. Applicants can apply online by creating an account and uploading a resume.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    Kansas City Call Center

    Opportunities

    Inbound Customer Service


    We're looking for new talent. We're looking for you!
    A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in
    resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides
    a full range of administrative and technical assistance to individuals and businesses.

    Requirements: Pay Structure:


    ■ U.S. Citizen or National All entry level positions begin at a GS-5 pay grade.
    ■ 1 year of specialized customer service experience, ■ GS-5: $35,271 Annually ($16.90 Hourly)
    OR a 4 year degree (or a combination of both)
    ■ GS-6: $39,317 Annually after 1st full year ($18.84 Hourly)
    ■ Background, tax compliance, and fingerprint checks
    ■ GS-7: $43,691 Annually after 2nd full year ($20.93 Hourly)
    ■ Selective Service Registration for males born after
    12/31/59 ■ GS-8: $48,386 Annually after 3rd full year ($23.18 Hourly)

    Benefits: Apply Online Today:


    ■ Comprehensive paid training
    ■ Retirement, health, and life insurance plans.
    ■ Paid Vacation, Sick Leave, and Federal Holidays.
    ■ Public transit subsidies.
    Note: Please refer to the job announcement for a 1. Sign In to an existing account or click Create an Account to
    complete list of job requirements and benefits offered by establish a new account.
    the IRS. 2. Follow the instruction for uploading or building a resume, and
    complete the application process.

    An Equal Opportunity Employer | www.jobs.irs.gov

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