Lesson No.

9
Tour Guiding Services
2nd Sem 2014-2015
LPU Cavite Campus
 Deal with unexpected problems that occur
from the company.
 Provide basic safety and First Aids to tourist.
 Provide accurate information of tourist help
resources.
The mistake from company.
 Tourist safety and security.
 Basic knowledge of Health and First
Aids
The fault of contracting with other
organizations.
 The miscommunication with
tourists.
How can the tour guide help the
tourists to avoid problems like:
 Money matter
 Illness
 Never carry money in a predictable place,
such as black pocket.
 Do not leave valuables in a hotel room, they
ought to be placed in a hotel security box.
 Avoid dubious neighborhoods and be alert to
anyone who bumps into them.
 Food poisoning can occur anywhere.
 Many cosmetics, perfumes, and medications
increase
• The possibility of serious sunburn.
 Medication should never be removed from its
original container.
 Insect repellents are important in the tropics.
• The following is general review of what
you should probably do if a common tour
dilemma arises.
• Theft and Losses: if this happens to one
of your tour members, you must quickly
show that your knowledge can turn such a
calamity into a tolerable inconvenience.
• What if a suitcase is damaged?
The tourist guide must report the damage for
dealing with any negligent handling that may
have occurred.
Check to see if the clients have luggage
insurance
 It’s up to supplier and tour operator to
determine whether compensation or repair is in
order and who will pay for it.
 If the posted departure time for the flight
hasn’t change, keep tourist at the gate.
 If the posted departure time has been
changed, determine what the gate attendants
are willing to do for the group.
 Explain the nature of the delay to your tourist
and warn them not to wonder too far.
 If a medical emergency occurs, ask whether anyone in a group
has medical training. Apply your own medical knowledge if
there’s no other choice.
 Contact local police if the situation is serious, they’ll in turn
summon a doctor or paramedic.
 Set up separate arrangements for a client who is too ill to
continue the tour.
 Determine what portions of a tour wild be refundable can be
change, for example, the airline ticket.
• The death of passenger happens rarely, but when it does, the tour
guide must take the following steps:
 Notify the local police immediately
 Advise a consular official, if appropriate
 Remain the deceased until police or consular reports have been
completed and authorities have taken responsibility for the body.
 The tour may have to continue without tourist guide for half a day or
so under the leadership of the driver or the step-on guide.
 Make sure to be extra sensitive and sympathetic to the deceased’s
traveling companions.
 Call the tour company so it can inform the client’s relatives and
friends, and follow up with a letter of sympathy.
 Do everything you can to comfort the rest of the group and get their
minds back of vacation.
• Tourist guide may want to mention do’s and don’ts to a
group or to individuals who seem particularly nervous
about the problem.
• Tourist guide should be well aware of these
procedures.
 Make a mental map of hotel exits when check into a room
 Establish a set place for room key o keycard
 If there’s a fire, do what you can to assist your tour members,
unless such action would place you in inordinate jeopardy
 Before opening any door, feel it with the palm of your hand. If
it’s very hot, don’t open it.
 If the phone works, call for help for yourself and your group.
 Take exit stairways, not the elevator. Walk down, unless heavy
smoke blocks the path. If this is the case, walk up to the roof.
 If the smoke is heavy, stay close to the floor where the air is
breathable
 Hang a bed sheet out the window to signal for help
 Stuff wet towel and sheets in cracks round doors
 Tie a wet towel around your nose and mouth
 As a last resort, make the best exit possible. Above all, don’t
panic
• A guide’s basic first-aid kit
 Water
 gauze bandages
 Adhesive
 rubbing alcohol or antiseptic cream
 Scissors
 sugar cubes or candy (for diabetic emergency)
 a flashlight
• is insurance that is intended to
cover medical expenses, trip cancellation, lost
luggage, flight accident and other losses
incurred while travelling, either internationally
or within one's own country.
• Travel insurance can usually be arranged at the
time of the booking of a trip to cover exactly
the duration of that trip, or a "multi-trip" policy
can cover an unlimited number of trips within a
set time frame.
• Medical emergency (accident or sickness)
• Emergency evacuation
• Repatriation of remain
• Return of a minor
• Trip cancellation
• Trip interruption
• Visitor health insurance
• Accidental death, injury or disablement benefit
• Overseas funeral expenses
• Lost, stolen or damaged baggage, personal effects or travel
documents
• Delayed baggage (and emergency replacement of essential items)
• Flight connection was missed due to airline schedule
• Travel delays due to weather
• Hijacking
• Pre-existing medical conditions
• War or terrorism - but some plans
may cover this risk, and some do
cover for acts of terrorism
• Injury or illness caused by alcohol or
drug use
• It Covers for Damages
• It Protects You from Theft
• It Acts as a Medical Insurance
• It Protects You against Cancelations
• It Gives You Peace of Mind
• Will policy cover your pre-existing medical condition? How long
has the condition been stable for?
• Is insurance backed up by a reputable administrator and
insurance company?
• Does the carrier have a 24/7 claims handling center and able
to deal with medical facilities around the world?
• Make sure you get a large policy maximum for your travel
medical insurance policy
• If you are traveling for a year or more, get an international
health insurance policy instead that will cover non-emergency
medical expenses and cover you back in your home country
• Will the policy cover the sports I may participate in while
traveling?
• Read and understand the plan terms and conditions.