​Smart 24x7 Response Services Pvt. Ltd​.

Business Proposal
For
Employee Response Management
System
Version 2.0

Executive Summary 2

Objectives of Automating the Process 2

Problem Statement 2

Solution And Strategy 3

Scope of Work 5

Commercials 6

Tentative Timelines 7

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 ​Smart 24x7 Response Services Pvt. Ltd​.

1. Executive Summary
1.1. ​ Century lifestyle in Indian Metros have their own challenges, One of
2​0th
the challenge is of providing Safe & Secure environment to the employees
working in the corporate. As per the law of the land all corporate are
suppose to provide safe workplace to the employees and as per the
definition the workplace starts from the movement the employee starts for
work from his home. Employee Response Management System has been
designed especially keeping in mind the need for the Businesses to
seamlessly operate 24×7. Comprehensive dashboard lets the security
team see the Employees in Distress. System lets the supervisor generate
Acknowledge, Respond , Contact Employee in distress & helps in
selection of nearest QRT ( Quick Response Team) when QRT are present
in different area. It helps in optimizing the QRT vehicle and obtain the
shortest route.

2. Objectives of this Process

2.1. Ensure Safety and Security of all Employees
2.2. Provide Quick response to the employees in distress.
2.3. Allow multiple agencies to work on same page.
2.4. Protect Individual PI data from all stakeholders and unsafe hands.
2.5. Track and Document the SLA of the responders.

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3. Problem Statement
3.1. When an employee of the organization is in distress, corporate is equipped to
handle the response in best possible way, but the issue is that employee does
not know how to get that support.
3.2. Even if the employee is able to get in touch with Central team, Explaining them
where he/she is and under what circumstance is also big challenge.
3.3. Post Deployment of the responders the organization has to rely on telephone
calls to coordinate between person in distress and responders. Which consumes
lot of time and bandwidth.
3.4. Last mile coordination goes for a toss when the person in distress is on the
move.

4. Solution And Strategy

4.1. Bring all stakeholders on same page by enabling them on Smartphones

4.1.1. Victim or person in distress

4.1.2. Central NOC

4.1.3. Responders

4.2. Digitization of the Process

4.3. All Responders to have Smartphones to view the real time location of
Victim.

5. Scope of Work
5.1. Mobile application for all Employees With Main Features
5.1.1. Press Panic Button
5.1.1.1. App
5.1.1.2. Power Button
5.1.2. Record Evidence

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5.1.2.1. Photo/ Images
5.1.2.2. Audio
5.1.2.3. Video ( Customization)
5.1.3. Call Patching with Number masking
5.1.4. Track Responders in real time
5.1.5. Accessibility feature ( Customization)
5.1.5.1. Vibration
5.1.5.2. Audio Prompts
5.1.5.3. Large Fonts
5.1.6. Self Commute Tracking (Share your Trip) (Customization)
5.1.6.1. Share your location with NOC or Contacts
5.1.6.2.
5.2. Realtime Dashboard for Security Team to Deploy responder
5.2.1. Real Time Alerts
5.2.2. Responders Directory
5.2.3. Assign responders
5.2.4. Audio Alert on new Alerts
5.2.5. Logging of all activity
5.2.6. View Victims contacts post OTP
5.2.7. View/listen Images/ Audio post OTP
5.2.8. Central Dashboard for Security team as per the Geo Location
5.3. Mobile Application for QRT Service Provider With Features
5.3.1. Immediate Alerts to QRT ( SMS & Notification)
5.3.2. Identification of Nearest QRT
5.3.3. Acceptance and Rejection by QRT
5.3.4. Display Data of Person in Distress to QRT in Real Time
5.3.5. Locating the Person in Distress with Shortest route (Digital Map
Integrated with Navigation)
5.3.6. Call Patching with Person in Distress.
5.4. Call Patching with Employees in Distress.

6. Deployment Models and responsibilities

6.1. Hosted on Smart24x7 AWS Cloud

6.1.1. Smart24x7 Responsibility
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6.1.1.1. Hosting at AWS

6.1.1.2. Uptime/ Maintenance/ Updates of IT Infra
6.1.1.3. Uptime/Maintenance/ Updates of Application
6.1.1.4. Secure Application, Pen Test Application
6.1.1.5. Setting up the Platform for first time
6.1.1.6. Troubleshooting any issue with SLA 24x7
6.1.1.7. Operational Support 24x7 over phone
6.1.1.8. Escalation in case Corporate NOC is not responding.
6.1.1.9. Data/Space Housekeeping
6.1.1.10. Onboarding and Training of the
6.1.1.10.1. Security Staff
6.1.1.10.2. QRT Team
6.1.1.10.3. Employee Activation
6.1.1.11. Optional Support
6.1.1.11.1. Provide FTE for call back and QRT Co-ordination
6.1.2. Corporate Responsibility
6.1.2.1. Pay Upfront fees for setting up and training.
6.1.2.2. Pay Per user fees to Smart24x7
6.1.2.3. Pay Customization fee if required
6.1.2.4. Share data for the platform
6.1.2.5. Provided necessary permission to smart24x7 to host data
6.1.2.6. Provide Response to Employees SOS
6.1.2.7. Provide QRT services

6.2. Hosted on Private Cloud of Corporate

6.2.1. Smart24x7 Responsibility
6.2.1.1. Hosting at Private cloud
6.2.1.2. Uptime/ Maintenance/ Updates of IT Infra
6.2.1.3. Uptime/Maintenance/ Updates of Application
6.2.1.4. Secure Application, Pen Test Application
6.2.1.5. Setting up the Platform for first time
6.2.1.6. Troubleshooting any issue with SLA 24x7
6.2.1.7. IPBX & PRI Infra
6.2.1.8. Operational Support 24x7 over phone
6.2.1.9. Escalation in case Corporate NOC is not responding.
6.2.1.10. Data/Space Housekeeping
6.2.1.11. Onboarding and Training of the
6.2.1.11.1. Security Staff
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6.2.1.11.2. QRT Team
6.2.1.11.3. Employee Activation
6.2.1.12. Optional Support
6.2.1.12.1. Provide FTE for call back and QRT Coordination
6.2.2. Corporate Responsibility
6.2.2.1. Pay Upfront fees for setting up and training.
6.2.2.2. Pay Per user fees to Smart24x7
6.2.2.3. Pay Customization fee if required
6.2.2.4. Share data for the platform
6.2.2.5. Provided necessary permission to smart24x7 to host data
6.2.2.6. Provide Response to Employees SOS
6.2.2.7. Provide QRT services
6.2.2.8. Pay Management and Maintenance fee for IT Infra & App
Configuration management

6.3. On Premises Hosting of Corporate

6.3.1. Smart24x7 Responsibility
6.3.1.1. Setting up On Premises
6.3.1.2. Setting up the Platform for first time
6.3.1.3. Troubleshooting any issue with SLA 24x7
6.3.1.4. Operational Support 24x7 over phone
6.3.1.5. Escalation in case Corporate NOC is not responding.
6.3.1.6. Onboarding and Training of the
6.3.1.6.1. Security Staff
6.3.1.6.2. QRT Team
6.3.1.6.3. Employee Activation
6.3.1.7. Optional Support
6.3.1.7.1. Provide FTE for call back and QRT Coordination
6.3.2. Corporate Responsibility
6.3.2.1. Setup Infra as per Smart24x7
6.3.2.2. Provide Connectivity to Employees and Responders
6.3.2.3. Release Management.
6.3.2.4. Load Distribution & Capacity planning.
6.3.2.5. IPBX / PRI Infra
6.3.2.6. Uptime/ Maintenance/ Updates of IT Infra
6.3.2.7. Uptime/Maintenance/ Updates of Application
6.3.2.8. Secure Application, Pen Test Application
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6.3.2.9. Data/Space Housekeeping
6.3.2.10. Pay Upfront fees for setting up and training.
6.3.2.11. Pay Per user fees to Smart24x7
6.3.2.12. Pay Customization fee if required
6.3.2.13. Share data for the platform
6.3.2.14. Provided necessary permission to smart24x7 to host data
6.3.2.15. Provide Response to Employees SOS
6.3.2.16. Provide QRT services
6.3.2.17. Pay Management and Maintenance fee for IT Infra & App
Configuration management

7. On Premises Infra Requirements

7.1. Server infra required
7.1.1. FireWall
7.1.2. Load Balancer
7.1.3. Web Server ( Multiple)
7.1.4. In-Memory Database Server
7.1.5. Database server
7.1.6. GIS Server
7.1.7. Messaging Server
7.2. Typical Server Configuration
7.2.1. 6 Cores
7.2.2. 16-32 GB RAM
7.2.3. HDD 500GB
7.3. Leased Line Connectivity
7.3.1. 30-50 Mbps
7.4. Monitoring Staff
7.4.1. IT Manager (1)
7.4.2. Tech Lead (1)
7.4.3. IT Executives (4-5)

8. Commercials

8.1. Subscription Charges

8.1.1. Slabs

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8.1.1.1. < 1000 (​₹ 50 Per Employee Per Month)
8.1.1.2. 1000-5000 (​₹ 45 Per Employee Per Month)
8.1.1.3. 5000-10000 (​₹ 40 Per Employee Per Month)
8.1.1.4. 10000+ (​₹ 35 Per Employee Per Month)

8.2. Onetime Development Charges

8.2.1. Modules
8.2.1.1. Mobile app Customization ( ​₹ 150,000)
8.2.1.2. Windows Mobile ( ​₹ 200,000)
8.2.1.3. Self Commute ( ​₹ 175,000)
8.2.1.4. DashBoard Changes ( ​₹ 150,000)
8.2.1.5. SAML Integration ( ​₹ 200,000)
8.2.2. Project Coordination and Management ( ​₹ 150,000)

8.3. Dedicated Mobile Apps( Android/ IOS/ Windows) for

Corporate
8.3.1.1. One Time Development ( ​₹ 600,000)
8.3.1.2. Annual Release and AMC ( ​₹ 120,000)

8.4. On-Premises Deployment setup charges

8.4.1. Setup the IT Infra (​₹ 200,000​)
8.4.2. Deployment of Software (​₹150,000​)

8.5. Separate Dedicated Instance on Private cloud

8.5.1. Setup the IT Infra (​₹ 50,000​)
8.5.2. Deployment of Software (​₹150,000​)
8.5.3. Monthly Recurring Monitoring Charges ( ​₹ 75,000 Per month)

8.6. Other Optional Charges

8.6.1. Call Center FTE (​₹ 30000 Per Month Per FTE​)
8.6.2. SMS Charges ( ​₹ .15 Per SMS)

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8.6.3. IVR Charge (​₹ .0102 Per Sec ​)
8.6.4.

8.7. Terms & Condition

8.7.1. 50% of Development to be paid with PO
8.7.2. Balance post installation.
8.7.3. Corporate will have to procure IT Infra that is required to be
deployed in NOC/QRT on its own.
8.7.4. Employee Subscription fees to be paid quarterly in advance.

9. Tentative Timelines
9.1. PO Issued to Smart24x7 ( T )
9.2. Creative of Admin and App ( T + 7 Days)
9.3. First Trial Run of App ( T+ 45 Days)
9.4. New Mobile Apps ( T+ 60 Days)
9.5. Issues and Challenges Resolution ( T+90 Days)
9.5.1. Module Wise Duration Estimate
9.5.1.1. Mobile app Customization ( 45 days)
9.5.1.2. Windows Mobile ( 60 Days)
9.5.1.3. Self Commute ( 45 Days)
9.5.1.4. DashBoard Changes ( 35-45 Days)

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