MAKERERE UNIVERSITY

MAKERERE UNIVERSITY BUSINESS SCHOOL

A REPORT ON FIELD ATTACHMENT CONDUCTED AT TOMAZ SAFARIS

LIMITED

BY
SANDRA ZAWEDDE NAMUSISI
13/U/20037/EVE

SUPERVISED BY
MS. YUNIA MUSASIZI

A FIELD ATTACHMENT REPORT SUBMITTED TO MAKERERE UNIVERSITY

BUSINESS SCHOOL IN PARTIAL FULFILLMENT OF THE REQUIREMENT

FOR THE AWARD OF A DEGREE OF BACHELOR OF BUSINESS

ADMINISTRATION MAKERERE UNIVERSITY

NOVEMBER, 2015
 DECLARATION
THE INTERN Sandra Zawedde Namusisthe intern hereby declare that this work has been
done by me and no portion of the work contained in this report has been submitted in support
of any application for any other degree or other qualification of this or any university or
institute of learning.

SIGNATURE………………………. DATE………………………..

SANDRA ZAWEDDE NAMUSISTHE INTERN

13/U20037/EVE

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 APPROVAL
This field work report by Sandra Zawedde Namusisthe intern has been under my supervision
and it is now ready for submission to Makerere University Business School.

SIGNATURE:…………………………… DATE………………………..…

MS. JUNIA MUSASIZTHE INTERN

(ACADEMIC SUPERVISOR)

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 DEDICATION
I dedicated this internship report to my dear family members who provided me with financial
support and everything that they thought was constructive to my life as a whole. The intern
loves you so much and may the Almighty God bless you abundantly.

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 ACKNOWLEDGEMENT
The field attachment was carried out Tomaz Safaris Limited in the accounting department.
This training was basically meant to expose me to various practical applications of the theory
taught in class to boost on the knowledge attained in class with the real work place practices.

During the training the intern undertook various assignments in order to get equipped with
what is required from her in today’s market environment. Among the tasks assigned to the
intern was; the daily posting of petty cash expenses, sales, receipts, purchases among other
transactions into the tally accounting software. In addition to that he was also assigned
sometimes with the task of issuing out stock, petty cash, deposit money on various company
accounts, verification of goods received among other assignments as we shall see in the latter
chapters.

The intern learnt various lessons during the internship period, like how to use the tally system,
how to be organized, how to write and deposit cheques among others. These were further
enhanced by the field supervisor who took me under her wing and guided the intern through
the whole period.

However during this training the intern did surface a number of challenges which included;
limited financial resources to the extent that sometimes he could walk back home from work,
misplacement of a cheque worth 20,000 US Dollars, limited knowledge on the stock items he
could deal in, being over worked yet there was no pay, failure of books of accounts to balance
arising out of incomplete records, and some other problems.

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 TABLE OF CONTENTS
DECLARATION..............................................................................................................................i
APPROVAL....................................................................................................................................ii
DEDICATION...............................................................................................................................iii
ACKNOWLEDGEMENT..............................................................................................................iv
TABLE OF CONTENTS................................................................................................................v
EXECUTIVE SUMMARY...........................................................................................................vii
CHAPTER ONE............................................................................................................................1
INTRODUCTION.........................................................................................................................1
1.1 Back Ground of Field Attachment.............................................................................................1
1.1.1 Objectives of Field Attachment..............................................................................................1
1.2 Organizational Background Tomaz Safaris...............................................................................2
1.3 Activities undertaken................................................................................................................2
1.4 Location....................................................................................................................................2
1.5 Mission.....................................................................................................................................2
1.6 Vision........................................................................................................................................2
1.7 Company slogan.......................................................................................................................3
1.7 Organizational structure of Tomaz Safaris................................................................................5
CHAPTER TWO...........................................................................................................................6
ACTIVITIES UNDERTAKEN....................................................................................................6
2.0 Introduction................................................................................................................................6
2.1 Activities Undertaken...............................................................................................................6
CHAPTER THREE.......................................................................................................................9
LESSONS, EXPERIENCES AND SKILLS................................................................................9
3.0 Introduction...............................................................................................................................9
3.1 Lessons Learnt...........................................................................................................................9
3.2 Experiences..............................................................................................................................11
3.3 Skills........................................................................................................................................12

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CHAPTER FOUR.......................................................................................................................15
CHALLENGES, LIMITATIONS, ENJOYMENTS AND DISAPPOINTMENTS...............15
4.0 Introduction..............................................................................................................................15
4.1 Challenges and solutions........................................................................................................15
4.1.1 Personal challenges and how they handled..........................................................................15
4.1.2 Organizational challenges.....................................................................................................16
4.2 Enjoyments..............................................................................................................................17
4.3 Disappointments......................................................................................................................18
CHAPTER FIVE.........................................................................................................................19
CONCLUSIONS AND RECOMMENDATIONS....................................................................19
5.0 Introduction.............................................................................................................................19
5.1 Conclusion...............................................................................................................................19
5.2 Recommendations....................................................................................................................19
5.2.1 To the Tomaz Safaris limited...............................................................................................19
5.2.2 To the University..................................................................................................................20
REFERENCE................................................................................................................................21
Appendices....................................................................................................................................22

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 EXECUTIVE SUMMARY
Field attachment program is so important for students to undertake, this is so because during
the exercise the student is able to go through the real work conditions. This has made the
student to carry out many activities which helped me to gain more gain experience and acquire
more skills as a result of doing various activities.

The intern carried out some various activities which included reporting and induction,
receiving calls, recording of the daily expenditures, communicating to suppliers, making
orders, organizing items into the shelves, issuing out items, updating the records, filing
documents and receiving of requisitions

As a result of carrying out many activities, the intern learnt more lessons, gained skills and
experience. Among the lessons learn included, Lessons Learnt , reception, time management,
team work, work ethics, arrangement of files, typing and printing, customer care, punctuality
and dressing code as a result of lessons ,experiences were gained which included, filing
documents, decision making, writing reports and creation of documents, customer interactions,
writing minutes, keeping records, communications , handling customers and skills were
attained which included, listening skills, communication skills, typing skills , customer care
skills, time management skills , leadership skills, handling clients, computer skills and writing
skills

During internship training, the student faced some challenges which included language barrier,
limited support, heavy financial costs, long distance, high expectations, poor time
management, inadequate space and bad weather

The student recommends the university should give students enough facilitation and guidance
before, during and after the internship. Many difficulties experienced by interns are due to
inadequate facilitation in terms of training and follow ups.

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 CHAPTER ONE
1.0 INTRODUCTION
This chapter contains the backgrounds, mission, vision, mission, company profile of and
organizational background Tomaz Safaris.

1.0 Back Ground of Field Attachment

Field attachment is defined in the Makerere University approved Guidelines for Field
Attachment as the field based practical work carried out by staff and students for the purpose
of teaching or research in places outside the university control but where the university is
responsible for the necessary safety of its staff, students and others exposed to their activities.
It’s therefore a requirement whereby all faculties have arrangements for their students to seek
or be helped to get placements in different forms of work in the course of their study
programmes to get the real life work experience. This is intended to help students’ relate their
academic programmes to the actual work setting and thus appreciate their applicability.

1.1.1 Objectives of Field Attachment

 To enable students get hands-on real life experience where they are expected to work in when
they graduate
 To provide an opportunity to students to apply the principles and techniques theoretically learnt
into real life problem solving situations.

 To provide an opportunity for students and academic staff to interact with the stakeholders and
potential employers to appreciate field situations that will also generate information for
curricula review and improvement.

 To develop students understanding of work ethics, employment demands, responsibilities and

opportunities.

 To enhance and strengthen linkages between Makerere University Business School and various
stakeholders

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1.2 Organizational Background Tomaz Safaris 
Tomaz safaris  is a local leading  Ugandan based tour and travel establishment in 2009 meant
for tourists interested in East African nature and culture. Tomaz safarthe intern is a private
company owned by Mr. Makubuya Tom. The company extends services to first time and
returning visitors through provision of distinguished already existing and untapped tourism
product. It aims at providing truly exceptional travel experiences with focusing on adventure
and nature experiences exploring undiscovered parts of the world. The organization packages
a multiple attractions at affordable prices (www.tomazsafarisltd.com).

It is specialized in understanding the needs of our clients and we offer tailor made products to
suit the needs of our clientele. Being one of the most professional and trusted companies in
Uganda and around; we offer our experience with passion in planning your Uganda Safari! Let
it be a short excursion or a long vacation in Uganda we have the best package offer for you!
What you really need to do is contact us and express your interests. With Uganda’s affluence
of attractions, a single visit is not enough to ascertain the disclosures that we have to offer,
including the landscape, green vegetation, avian and aquatic life, diverse cultures, clear breeze,
equatorial weather, the friendliest people and a heaven of expectation in the game parks.

1.3 Activities undertaken

Tomaz safaris have got a lot actives such as; Safaris, Tour Guiding, Bookings, Car Hire
Services, Accommodation, Mt. Elgon National Park, Transportation and Interpretation.

1.4 Location
Plot 64-88 Yusuf Lule Road Garden City-Golf Course Hotel, P.O Box 30714 Kampala-
Uganda.

1.5 Mission
To provide memorable safaris in Uganda, testify needs for our clients and always exceeding
their expectation.

1.6 Vision
To become the leading safaris company in Uganda and clients based partner, always providing
the best services.

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1.7 Company slogan
Tomaz safaris make your African Dream come true

Department Attached
Fleet

Fueling cars, recording entry and departure of the company vehicles, taking vehicles to
washing bay.
Fleet department is responsible for selecting the right vehicles and maintaining them in good
operating condition so that the company can meet its distribution objectives efficiently and
cost-effectively.

Fleet department is responsible making decisions about the types of vehicles to acquire and the
most suitable method of financing the fleet.

Fleet department is responsible for registering and licensing each vehicle, and ensuring that
licenses are always up to date.

Maintenance
Fleet department is responsible for maintaining vehicles in peak operating condition, fleet
managers set up scheduling programs.

Cost Control
Fleet managers can use fleet management software to automate the collection and recording of
data that enables them to monitor vehicle performance and costs. Managers can analyze the
data to identify patterns and take remedial action to reduce costs. Fleet management software
also reduces administrative costs by automating the production of drivers’ time sheets and
records required for regulatory compliance.

Activities Undertaken in accounts

Issuing out items, updating the records, Filling documents and Receiving of requisitions,
recording entry
Executive Director is the head of the company and manages all activities in the company.

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The Managing Director also manages the company and is the second person in being the head
of the company and a supervisor to the assistant manager.

The assistant manager is directed by the Managing Director and is the supervisor to the
treasure, Finance Auditor and the Secretary.

The finance auditor is in charge of counting money and balancing the books of the company.

Treasurer is in charge of collecting money.

The sectary is in charge of keeping the records of the company.

The cash officer is in charge of counting money and is the supervisor to the workers and the
trainees.

Some workers travel which involves the air ticketing and visa arrangements and they do tours
which involve people of tour guiding

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 1.7 Organizational structure of Tomaz Safaris

Board Members

Director

Marketing Manager Finance Manager Human Resource Fleet Manager

Manager

Marketing Executive Accountant Staff Members Fleet Attendant

Source: Human Resource Manual 2010

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 CHAPTER TWO
ACTIVITIES UNDERTAKEN
2.0 Introduction
This chapter covers the activities undertaken by the intern while at her course of field
attachment placement at Tomaz Safaris limited.

2.1 Activities Undertaken

Reporting and Induction
We commenced the training, orientation was done by the Human resource manager taking all
the trainees around to different offices and introduction was made, this was done in order to
make the employees of the organization to know of our presence and help us get familiar to the
geography of the place. A meeting was held to educate us of the company policies and
regulations and as well give us chance to ask questions concerning how the organization
operates. We were then assigned the departments we fell under each respective to the academic
course being pursued. We were then taken to the department heads each with an introductory
letters indicating the time period we would spend in the department.

Receiving Calls
Receiving all the incoming and out coming calls at the front office. The intern was required to
respond to all the calls at the front desk and the required politeness, for example for an
incoming call the intern would answer “good day thanks for calling Tomaz Safaris limited
Sandra speaking how the intern may help you sir / madam. This was done for the guests who
called in for bookings, inquiries mainly about our services offered at the hotel and their costs.
But for the desk phones the intern would say “Good day, reception, Sandra speaking how the
intern may assist you”.

Recording of the Daily Expenditures

To other activities that were performed in the organization, the intern was in charge of
recording the payments made to the different suppliers in the expenditure book. This was both
on the petty cash and payment voucher. Every day payments that were taking place at the
organization were recorded so as to be used for future reference. The petty cash expenditures
were recorded in the petty cash voucher. This was done to ensure that the company money was

13
not just wasted but used for better activities in the organization that were more profitable
business and thereby using the money on useful things.

Communicating to suppliers
Making different orders for suppliers also came along with that task of communicating the
orders to them. Amongst the methods used was using phone calls to satellite chemicals that
provide detergents used in laundry unit and the different suppliers for perishables and meat
products. This was after the signing of the local purchase order by the authorized signatories
like the purchaser, accountant and the general manager.

Making orders
This involves identifying the needed items according to the stock levels, following the
requisitions made to the stores department by the user departments. Then a requisition is
drafted this time directed to the purchasing department indicating the items needed, indicating
the current price, and current stock levels. This helps the purchaser draft a scale of preference
when actually purchasing this item. On several accounts, the intern did fill the local purchase
order and call the suppliers to express the nee of the stated items especial those in charge of
perishables including meat supplies, liquid soaps and other items. This however, was reviewed
b y the stores personnel to avoid any mistakes.

Organizing items into the shelves

Items are delivered to the stores and after the physical count, receipt and inspection they are
organized into the shelves according to the user departments. The foods and spices are put
separate from consumables used by the house keeping department. This separation helps the
store personnel monitor the movement of the stock know which items are used by each
department and as well eases the activities of the store like stock taking, monitor the stock
levels and keeps the place tidy and clean.

Issuing out Items

The items needed for that particular day or week would be issued out by the intern through
the use of requisition/store order books signed by the Head of department and the person taking
those items. The required items are then issued out and the book is signed by the store keeper

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to evidence the issuing of those items. This was done daily throughout during the morning
hours and the afternoons of each day as per the timetable given by the department of the stores.
This is monitored easily since each user department has its own stock order book.

Updating the records

This was a process done daily and involved making sure that all transactions are recorded and
posted into the system. It started from the intern ensuring that all transactions are recorded in
their respective books according to the departments. Then we would submit them to the stores
for posting. We were also taught how to and this was aided by the use of codes.

Filing documents
Being such a department where a lot of paper work is required and all documents equally
important no matter the size or significance to the procurement process, it was a requirement to
see to it that all the documents are attached to the supporting documents and put in a file where
they ought to be for purposes of payment of the suppliers, accountability and making audits
easy and as well maintain a good record of all items in the store. This meant that all particulars
had to be examined for every document including dates, receipt numbers also on other
documents like Local Purchase orders, invoices, and others.

Receiving of requisitions
The intern was responsible of receiving requisitions from the different departments. These
requisitions show the items required to be purchased by the purchasing officer so different
departments would bring them to the accounts department were their purchase would be
approved or rejected and the intern was in charge of receiving them.

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 CHAPTER THREE
LESSONS, EXPERIENCES AND SKILLS
3.0 Introduction
This chapter covers the lessons, experiences and skills the intern gained while at the intern
placement at Tomaz Safaris limited

3.1 Lessons Learnt

Reception
The fact that the intern was helping in making reservations, check in and check out front office
skills were acquired like the language to be used while dealing with customers, smartness was
a paramount as well as communication skills through various means and modes like through
letters, telephone calls, emails, talking to others.

Time management
This was the first lesson the intern learnt during internship, the company had a daily register
which was to record the arrival and departure time for each member in the office and this
register was monitored by the manager. Each member was to arrive before 7:30 am in order to
prepare for the day and attend daily meetings therefore this pushed me to wake up early to be
on time.

Team work
This was among my lessons at placement, while at Tomaz Safaris limited, people at the
Company helped each other in all dimensions and directions since it they had common goals as
an organization for example helped each other in the setting of contracts in the computer
system, attended to each other’s duties in case one was absent, maintained each other portfolios
in case they were on leave.

Work Ethics
The way people behave at work has to be in line with the general professional ethics. The way
people dress, talk and relate to others and so on is included in the work ethics. Professional
ethics also involve not having relationships with your workmates in order to avoid any kind of
chaos at work.

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Arrangement of files
The intern also learnt how to arrange, organize and file documents in their respective
categories and hence simplify work for the people responsible for that task of filling
documents. For example at Tomaz Safaris limited, the intern arranged and looked for files for
clients who had applied for contracts and gave these files to the relations officers who were in
charge.

Typing and printing

The intern also learnt how to type, print and photocopy document of different kinds, how the
photocopier works as well as operating the photocopier in case something had gone wrong for
example jamming of papers, lack of ink in machine and putting of more papers.

Customer care
This was one of the experiences that the intern enjoyed during the fields attachments. Customer
service is expected service in delivering to a customer while care goes beyond customer
service therefore customers always wanted to be listened too and treated as they expect. the
intern gave out customer care and service to clients and they appreciated.

Punctuality
Punctuality is very important and it influences the people on how seriously they take you.
Being on time at work gets you respect and make you a hard worker. The intern was able to be
punctual throughout my entire industrial training and this pleased my supervisor greatly
because the intern would be able to help him in the mornings where he would be quiet busy.

Dressing code
The intern learnt new dressing code in the working environment that is to say office wear for
example what to wear on the different days of the week for example office dresses or wear
instead of jeans on Monday to Thursday and casuals on Friday and this made them believe the
intern was becoming responsible.

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3.2 Experiences
Filing documents
Dealing in a department where a lot of paper work is required, it was a requirement to separate
different documents according to the departments and suppliers to avoid mixing up of the
documents which eventually lead to their loss. The different books used had a specific place
where they were kept separate from the others for example the store order books where put
according to the user departments.

Decision making
Being in the leadership position over the other interns called for execution of the privilege of
making decisions for example determining the work schedule for the fellow interns in the store
also on the occasions where the supervisors were off, the intern took up the roles of making
decisions on their behalf with suppliers and other employees who needed help with facilities
under the stores department.

Writing reports and creation of documents

for the different activities carried out an assessment needed to be made to determine the areas
of weakness and areas where to improve this was mainly done by the stock evaluator who
required these reports for every assignment she gave to determine what you had learnt, and as
well the store manager required a report any time left in charge.

Customer interactions
Being in an organization dealing in the tourism business, meeting and interacting with
customers is common and requires a lot of inter personal skills. As the services rendered
attribute to customer satisfaction. This was in cases where they needed help for example typing
for them documents, giving expert advice for computer related issues and asking for location of
some facilities. This exposed me to different customers both foreign and local clients.

Writing minutes
This was one of the things the intern was always entrusted with. The intern was given the job
of writing minutes of every weekly meeting we had. With practicing this every day, the intern

18
 was able to gain experience in this area of writing minutes. Now am very conversant with the
way minutes are supposed to be written.

Keeping Records
The intern gained experience in the field of keeping records as the organizations had so many
documents which were filed and kept safely. These records which were kept would be
reviewed when necessary and required by any officer. The intern maintained records and got
experience in it.

Communications
The intern also got experienced in communicating with the customers that is by answering
their queries and also helping them to process their products quickly.

Handling customers
Tomaz Safaris limited helped me to gain experience in handling customers. Before the intern
was working in the department, the intern had no idea on how to deal with customers. The
intern was completely ignorant and when the intern joined found it very difficult because of the
way some customers are. Some are short tempered, others are misunderstanding, some think
they know everything; others are willing to learn and so on. However, when the intern got used
to dealing with them (and with some advice from her supervisor

3.3 Skills
Listening skills
While at the front office the intern acquired listening skill through listening attentively to
guest’s requests, complaints and then suggest possible solutions through keeping eye contact to
the guest noting down what the guest was communicating and repeating after him whenever he
is communicating. (Principles of Management)

Communication skills
The intern gained communication skills through using the different body language like nodding
the head smiling at the guest writing and reading memorandum, sending e mails and reading e
mail.

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Typing skills
The intern also was involved in making and typing e-mails to the manager concerning
operational reports, minutes from meetings, making reservations of the rooms/bookings as well
as entering accommodation recovery in computer system daily.

Customer care skills

The trainee grained in handling different customers with various needs like welcoming a guest
with a smile, providing solutions to guests and giving them recommendation where necessary.

Time Management Skills

At Tomaz Safaris limited the arrival time for every staff in 7:00am in the morning. This means
that every staff must be there at place of work before 7:00am. This arrival time, every day
required the intern to wake up every day to report to duty hence got used to keeping time for
arrival at work.

Leadership Skills
Leadership is critical management skill, is the ability to motivate a group of people toward a
common goal, (Principles of Management). Being entrusted with leading the new interns every
week and as well the ones the intern joined with in the stores department, it required that these
entrants were interested in the activities allocated to them. This helped me develop a sense of
humor to make their stay in the stores interesting and motivated. Also we came up with weekly
programs and also made sure that all the interns were given equal opportunity to do the roles
allocated by the supervisor and clarifications and guidance given to them where necessary.

Handling clients
As a policy of the hotel at times all trainees were taken to different departments to help out
when an extra hand is needed, the intern was allocated to the Business Centre which deals with
secretarial services, once in a while in the food and beverage departments to monitor the large
numbers of clients in case of workshops and conferences by collecting coupons for luncheons,
the intern learnt how to handle different people with hospitality and serving them to a desired
service. These Included typing of client’s documents, internet connections and the use of
certain software and serving clients food and other luxuries.

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Communication skills
In a Business, communication is a necessary tool irrespective of the medium being used.
Proper communication was taught which we used when making orders, communicating to
other departments as well. These included both oral and written communication skills in
various media like telephone, use of emails on the intranet and as well public speech ( how to
address people) emphasis was put on communicating accurate information or actual events
and being specific .

Computer skills
According to Information Communication Technology (ICT) Computer skills refer to the
ability to use the software and hardware of a computer. These are the ability to know and use
different applications on a computer for example the use of the internet, use of other hard
ware’s like printers , scanner sand photocopier also when best to use and operate them.
Amongst the skills attained includes typing and use of the different Microsoft packages like
word processing, presentations, use of spread sheets and Microsoft outlook. Also the intern
learnt how to manage and enter data into a system.

Writing skills
Working in the business centre of the hotel greatly improved my ability to write. This was
acquired through computing of different documents for the clients ranging from letters to bid
documents, minutes of the different meeting held by the client. This skill was directly related to
the theories taught in Business Communication Skills.
.

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 CHAPTER FOUR
CHALLENGES, LIMITATIONS, ENJOYMENTS AND DISAPPOINTMENTS
4.0 Introduction
This chapter covers the Challenges, Limitations, Enjoyments and Disappointment the intern the
faced while at the internship placement at Tomaz Safaris limited.

4.1 Challenges and solutions

4.1.1 Personal challenges and how they handled
Language barrier
This was faced during the dissemination of Tomaz Safaris limited to the local people who only
understood one language which made it hard for me to pass on important information and
killed the flow of communication since she needed someone to interpret. This was solved by
making sure that on disseminating information the intern was informed of the language to use
which was more suitable according to the area in question.

Limited support
This came as a result of the few sources of income that couldn’t enable the funding of all their
activities in all the societies that needed their services. The organization got support from
different donations that was hardly enough to enable them carry out their activities

Heavy financial costs

Heavy financial costs in field activities towards transportation, food, airtime and miscellaneous
costs that the intern had not anticipated more so given the workplace did not offer any kind of
facilitation or allowance towards such costs. This was handled by shrewdly budgeting allocated
funds from parents and well-wishers for supplementary funds.

Long distance
Long distance walking and weather changes, the intern was required to walk too much during
some activities like dissemination telling people about red cross which was tiresome and
sometimes it would rain and sun. This was handled by dividing each other into groups thus
reducing on the distance to be covered.

22
 High expectations
High expectations from the community as they expect you to give them some basic needs like
food and clothes as well as money the organization would help by donating scholastic
materials like books which the intern helped too in the distribution and also donated clothes.

Poor time management

Poor time management this was mainly faced during activities in the communities like the
home based care and other activities where some clients could not keep time and end up
delaying the whole process the intern advised the clients to be on time in ordered to be worked
on.

Inadequate space
Inadequate space, This was a challenge encountered especially while working at the centre
because most space is for the employees not intern s and also us as intern s we were many
from different universities therefore this meant that we had to use the available space in the
offices which was not big enough to accommodate all of us this was handled by sharing space
and the interns were sent to the field in shifts so that the space was available.

Bad weather
This was a challenge in such a way that when the weather was too bad, it would affect my
movement hence affecting my work. For instance, during heavy rains, the roads would become
impassable which would not enable her move to the villages especially when distributing
products such as bread, cakes among others.

4.1.2 Organizational challenges

Water shortage
There was a problem of water shortage where sometimes and work would be stopped more so
to the side of the health club hence affecting work and the organization at the same time.

Limited computers
The organization had various departments but each had only one computer in their offices this
involved a lot of paper work and limited the intern from data entry as one computer had to

23
 perform various activities. Because of this problem, the daily activities of the organization
were also slowed down.

Load shading
This is probably the biggest problem to the organizations. Power is rationed for only a few
hours a day this has consequently created a gap in the market because demand cannot be fully
met. This limited the intern from doing activities that were allocated to me by my field
supervisor during the entire internship period because sometimes they could not turn on the
generator.

4.2 Enjoyments
The good hospitality of the staff members
They were so co-operative to the intern during her stay and they supported her in everything
she did, a spirit that is rare in some people in some organizations who tend to perceive interns
as people who take away their jobs.

Refreshments
The organization used to give refreshments to the staff and the students as well without any
discrimination especially during the meetings that were held. Besides, the organization used to
provide breakfast though we used to get a bite for ourselves.

Willingness to teach the intern

The management was so committed and interested in teaching the intern since they willing
gave the information that was required by the intern for instance my field supervisor ensured
that am occupied performing the tasks given and he could evaluate and sign them every
evening and corrected me.

Networking
During the internship period the intern interacted with several intern from the various
universities within the country hence making friends the intern believe they will be of greater
use soon while in the job market and this was as a result of socialization.

24
4.3 Disappointments
Lack of allowances for the intern
The organization never gave out financial allowances to any intern in the field yet a student
equally performed especially during the marketing of the company products in different places.
For instance transport allowances, medical and lunch allowances even when the intern was
performing organizational work. This to some extent de motivated the students who were in
their internship period

Limited exposure
Like in many other organizations, this organization had some information that was regarded
confidential and there used to assign the intern with tasks which became monotonous for the
intern since she did the same work almost daily, this did not give the intern the opportunity to
get the whole information that was required.

Restricted intern Net and computer network

Internet was only accessed in the General Managers’ office in the whole organization, which
office was most times locked because the manager was always up and down. This made up
dates very difficult especially the messages that were sent from school to the intern were not
got immediately.

Busy work supervisor

The intern had a very busy work supervisor who in most cases was out of office due to the
demanding nature of his job. The intern got disappointed as at times she could not get enough
time to supervise me for the responsibilities allocated to.

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 CHAPTER FIVE
CONCLUSIONS AND RECOMMENDATIONS
5.0 Introduction
This chapter looks at the conclusion of the field attachment and the recommendations made
either on the organization or the school or to the student.

5.1 Conclusion
All in all, the intern enjoyed the experience and exposure during my internship program with
Tomaz Safaris limited. The internship program helped the intern to grow as a person and
appreciate enabled me get hands on experience real-life situation they are expected to work in
when they graduate, provided an opportunity for interns to apply the principles and techniques
theoretically learnt into real-life problem solving situations, led opportunity for interns and
academic staff to interact with the stakeholders and potential employers to appreciate field
situations that will also generate information for curricula review and improvement, led to the
understanding of work ethics, employment demands, responsibilities and opportunities and
enhanced and strengthened linkages between Makerere University and various stakeholders.
This has been a challenging task although most people say that challenges prepare you for
better opportunities. The intern was able to apply skills acquired from areas of advanced
written and verbal communication skills, time management and working under pressure,
technical data recording and even manual and elementary work.

5.2 Recommendations
5.2.1 To the Tomaz Safaris limited
More emphasis should be put on the training of people on how to come up with these reports
like the monthly reports that were made at the end of every month.

The organization should buy more computers and allow interns to use and produce the reports
within the specified period of time and help them to access intern

The organization should label the offices for ease of identifying the officers attached to those
various departments

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 There should be some allowances to be given to those workers who work harder than others.
And in doing this it will motivate the workers hence productivity in the organization.

The organization should increase the manpower in revenue collection to enable them cover all
areas of tax collection in time and cover the expenses

Employees who don’t manage time should be given a penalty to face the disciplinary
committee to improve on the performance of workers

Expansion of the working premises to avoid congestion

The organization should provide adequate facilities to worker s like computers

5.2.2 To the University

The university should give students enough facilitation and guidance before, during and after
the internship. Many difficulties experienced by interns are due to inadequate facilitation in
terms of training and follow ups. Students sometimes choose wrong organizations and end up
not appreciating the internship exercise. Others choose organization out of group influence not
considering relevancy to the objectives of the internship. This needs to be corrected.

Internship period should be given more time so that the intern can exhaustively cover a wider
area. There should be enough time for work supervisor and the University supervisor to
interact and assess the intern’s progress in order to evaluate the intern’s objectives

The intern suggests that the University should release internship forms in advance before the
program commence so that students can get placement since many Universities in the country
carry out similar programs at the same time.

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REFERENCE
Makerere university business school report format 2015/2016
www.tomazsafarisltd.com

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APPENDICES
Sample of logbook
Acceptance letter

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