Network Daily Incident Report for: 23/03/2011

Sev1 Oncall this week :- Jason Williamson

Network Comms Team member(s) on leave:-

0 - Outstanding SEV1 incidents in breach

0 - Outstanding SEV2 incidents in breach
0 - Outstanding SEV3 incidents in breach
6 - Outstanding SEV4 incidents in breach

Network Que Overview

Accelerometer previous days performance Incident 12
Change 2
Problem 25
Requests 96
20 25 Que Length 6.75 Business Days (Target 2 Business Days)
15
10
5
0

Cough Normal Turbo Worker Modified Closed TimeSpent OnLeave/Sick

Mehul Patel 15 13 203
Ben Chandler 8 3 163
Monir Hossain 6 4 237
Shane Tominey 4 1 347
Tony.Wang 4 1 5
Incident SLAs Jason Williamson 1 0 262
Response Resolution Tom.Lancaster 1 1 10
Severity 1 90% 10Min 70% - 2 Hrs / 90% - 6Hrs
Severity 2 90% 20Min 90% - 8 Hrs
Severity 3 90% 8Hrs 90% - 3 Days
Severity 4 90% 8Hrs 90% - 5 Days Total 39 23 1227

Incidents in Breach (Target 0 SLA Breached Incidents)

# Title Priority Type Assigned Contact name Start
513621 Turrella - WAN Link Down Severity 1 Incident Monir Hossain Roger COMFORT 24/03/2011 0:00
512747 No Network connectivity (Port Kembla) Severity 1 Incident Jason Williamson Joe Tuira 24/03/2011 10:45
509428 No FAXES inbound Severity 4 Incident Ali Khurram Ashley Rolfe 10/03/2011 0:00
504750 Sev1 button on Cisco IP phone - 11111 Severity 4 Incident Ali Khurram Mick O'ROURKE 15/03/2011 0:00
512768 Fw: Phone Address Books Severity 4 Incident Ali Khurram Mick O'ROURKE 22/03/2011 0:00
512407 VOIP Phones are Unreliable Severity 4 Incident Network Comms Robert Saunders 21/03/2011 0:00
513646 3G Qld Coppabella Synergy Alliance Office - WAN link is down Severity 4 Incident Mehul Patel Mehul Patel 24/03/2011 0:00
500692 Faxes not coming through correctly. Severity 4 Incident Ali Khurram Julie Calaki 14/02/2011 0:00
491039 Fw: UGL Resources Melbourne Office Severity 4 Incident Jason Williamson David Weidemier 14/01/2011 0:00
513637 Corporate directory not available on Cisco IP phone. Severity 4 Incident Network Comms Marion Cook 24/03/2011 0:00
508268 Cisco Voip Extension issue Severity 4 Incident Terry Cheema Rajen DAVE 7/03/2011 0:00
508137 Phone directory not working - 85716 Severity 4 Incident Terry Cheema Shane Francis 7/03/2011 0:00
Individual Results
Count of SLA Pass/Fail Severity
Assigned To SLA Pass/Fail Severity 1 Severity 2 Severity 3 Severity 4 Grand Total
Monir Hossain Fail 0 0 0 0 0
Pass 4 0 2 14 20
Monir Hossain Total 4 0 2 14 20
Ali Khurram Fail 0 0 0 0 0
Pass 2 2 0 5 9
Ali Khurram Total 2 2 0 5 9
Shane TomineyFail 0 0 0 0 0
Pass 1 0 0 5 6
Shane Tominey Total 1 0 0 5 6
Terry Cheema Fail 2 0 0 0 2
Pass 3 0 0 0 3
Terry Cheema Total 5 0 0 0 5
Ben Chandler Fail 0 0 1 1 2
Pass 0 0 1 4 5
Ben Chandler Total 0 0 2 5 7
Jason Williamson
Fail 0 0 0 0 0
Pass 5 0 2 0 7
Jason Williamson Total 5 0 2 0 7
Mehul Patel Fail 0 2 0 1 3
Pass 1 1 8 18 28
Mehul Patel Total 1 3 8 19 31
Tom Lancaster Fail 0 0 0 0 0
Pass 0 0 0 2 2
Tom Lancaster Total 0 0 0 2 2
Tony Wang Fail 0 0 0 0 0
Pass 3 0 0 0 3
Tony Wang Total 3 0 0 0 3
Jignesh Zinzuwadia
Fail 0 0 1 0 1
Pass 1 0 0 6 7
Jignesh Zinzuwadia Total 1 0 1 6 8
Grand Total 22 5 15 56 98

Team Totals
Count of SLA Pass/Fail Severity
SLA Pass/Fail Severity 1 Severity 2 Severity 3 Severity 4 (blank) Pending Grand Total
Fail 2 2 2 2 0 0 8
Pass 20 3 13 54 0 0 90
Grand Total 22 5 15 56 0 0 98