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  • Complaint Letter

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    MD. SOLAYMAN SADI
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    Sadi wrote a letter to Rayhan Rahman at Ryan's Computers to complain about defects in a Lenovo laptop he purchased from them one week prior. The laptop's battery is already malfunctioning and needs to be plugged in at all times. The touchpad is also not functioning properly. Since the laptop has a one-year warranty, Sadi requests that Ryan's Computers replace the defective laptop as soon as possible. Sadi has included copies of relevant documents and contact information, and will seek help from a consumer protection agency if the issue is not resolved within a week.

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    Sadi wrote a letter to Rayhan Rahman at Ryan's Computers to complain about defects in a Lenovo laptop he purchased from them one week prior. The laptop's battery is already malfunctioning and needs to be plugged in at all times. The touchpad is also not functioning properly. Since the laptop has a one-year warranty, Sadi requests that Ryan's Computers replace the defective laptop as soon as possible. Sadi has included copies of relevant documents and contact information, and will seek help from a consumer protection agency if the issue is not resolved within a week.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    212 views1 page

    Complaint Letter

    Uploaded by

    MD. SOLAYMAN SADI
    Sadi wrote a letter to Rayhan Rahman at Ryan's Computers to complain about defects in a Lenovo laptop he purchased from them one week prior. The laptop's battery is already malfunctioning and needs to be plugged in at all times. The touchpad is also not functioning properly. Since the laptop has a one-year warranty, Sadi requests that Ryan's Computers replace the defective laptop as soon as possible. Sadi has included copies of relevant documents and contact information, and will seek help from a consumer protection agency if the issue is not resolved within a week.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    5/5 c-Block,

    Basundhara R/A,
    Dhaka-1229.
    E-mail: sadi011235@gmail.com

    Date: February 19, 2020

    Rayhan Rahman,
    Customer Service Representative
    Ryans Computers,
    Consumer Complaint Division.
    IDB Bhaban, 123/1 BCS Computer City,
    Begum Rokeya Ave, Dhaka-1207.

    Dear Mr. Rayhan,


    Re: 25987/69
    I am sorry to express my utter dismay at the poor quality of the Lenovo IP320 laptop I bought from Ryans
    computers, IDB branch, dated 10th February, 2020. I have noticed several defect and discrepancies in the
    computer.

    After only a week of use, however, the laptop battery is already starting to malfunction. I have to keep it
    plugged in to electricity source and thus could not use it outside my home. The touchpad is not
    functioning properly as well.

    Ryans Computers is a leading dealer in computers and the company enjoys a good reputation and
    goodwill in the market. Since the item has one-year warranty, I hope you will replace the defective laptop
    at the earliest.
    I look forward to your reply and a resolution to my problem and will wait until next week before seeking
    help from a consumer protection agency. Enclosed are copies of my money receipt, warranty card, model
    and serial number. Please contact me at the above address or by phone at +8801796173063.

    Sincerely,
    Md. Solayman Sadi

    Enclosures

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